get to enjoy the pool , nor breakfast when i purchased it with my stay my first day customer service was

lots of kids

aloft was clean and comfortable. great location for us to visit family and get to the gym.

the hotel is very well designed, the staff was amazing, and having the bar on site is prefect.

kids knocking on doors and running

there was no hot tub, pool was chilly

the pool and gym were nice facilities.

didn t have a microwave in my room, there was no room service &, the restaurant (within the building) did not open up until (-) room service messed up the order with no compensation (-)was exhausted and willing to pay for room service or the restaurant (-)room service, no regular cleaning, or refill of supplies (+) one can get coffee at 630 and room service which seems much less common since covid (+) room service was a problem due to the phone and staff (-)and pillows very uncomfortable,little sleep, room service late, put on hold multiple times when called for assistance, no microwave in room, (-) no room service or room cleaning

with good lighting; nice shower; good hvac system with wall thermostat; good sleeping bed; free parking

vending machines didn't work, couldn't use pool, had to pay for expensive breakfast.

i didn't use the pool or gym but they looked great

i appreciate that they had availability and a gym

workers allowed the little kids staying at the property to run wild

it would nice to have some veggies for breakfast, and the pool was out of service.

the pool was closed

breakfast wasn't included.

the hotel does not offer breakfast.

the wifi was also down for over 12 hours

smelt like trash going through the halls and kids running everywhere glad i didn t stay

breakfast quality was great

was charged twice for the stayno wifi connection in the roomlong line at the breakfast omelette station room card was not working

hot breakfast was very disappointing 2 cooks but only taking one order at a time rest of hot bar was

the room service was inconsistent

not clean, no wifi, staff can't communicate!!!

fitness room, and hot tub out of service all week with no notice advising customers booking rooms

breakfast was great but what stood out the most was front desk staff

they had a good breakfast

amazingly great breakfast

location, price, and breakfast included!

the location was perfect, staff was very nice, and breakfast was great.

breakfast in the morning is sumptuous: bacon and eggs, cereal, fresh fruit, yogurt, waffles, bagels

excellent breakfast and friendly cheerful hostess.

also shuttle bus to go to the doctor and the store was a great convenience

the breakfast was good and the staff was friendly and attentive

the smallbut well designed kitchen was extremely helpful

to many kids in the hot tub without parents,pool was very cold

breakfast was good

pool and hot tub was awesome

the breakfast was excellent

breakfast was very good. room was clean. we enjoyed the pool and gym. very convenient location.

t believe the hot & cold breakfast with juice and the meat/veggies/pasta/alcohol evening happy time

the younger kids took over the hot tub

location of the breakfast was alright selection of ingredients was good….. no complaints

loved the hot tub and pool

would like to see more variety on the breakfast and kickback menus

there were little kids running in the hallway and the other party had the hall way smelling like weed and the fire

friendly staff and great common spaces for family to hang out late night after kids were

overall the hotel was great for the value. kids had a blast.

swimming pool for my kids.

bar attendee was awesome, felt as if i was in the

the happy hour is wonderful and the bartender was with it just being only her serving many of guest

in this hotel one night when i got charges for this night they included charge that i used the bar in the room and they charged 20 dollars in fact the bar was empty they are not honest people i

only wish hotel bar was open for a night cap.

not free or particularly good; bar minimal & not friendly

one answered room service room service knocked then called at 6:30 am when we did not order room service phone

bar and grill staff are very friendly, and we overall enjoyed the room and stay

excellent friendly staff. restaurant and bar staff, food, and drinks all good.

it s walking distance to clevelnad clinic but they do have a courtesy shuttle that runs on the 1/2 hour

the bar and grill has good food and a nice atmosphere

the shuttle service is very convenient.

beds were very comfortable and that we had free shuttle service!!

coffee in the room, gym and pool available, free shuttle service breakfast available

coffee in the room, gym and pool available, free shuttle service breakfast available

the shuttle and the friendliness of the staff.

breakfast bar is by far the best i have ever enjoyed during any of my many travels

the cafe breakfast was great and so was the bar and speakeasy

the room service was really good

room service was exceptional and the bathrooms are huge and nice.

the breakfast buffet on the 14th floor was exceptional

breakfast has been going downhill for a few years. it's no longer a plus

as with many accommodations nowadays, no daily room service

great staff and room service

staff was excellent, let us do an early check in, we arrived early fro out of town

location. room appointments were very nice and comfortable. breakfast buffet was excellent.

this included reception, house cleaning, maintenance, shuttle drivers

very friendly breakfast survers

really like access to a bigger room with a kitchen

breakfast ended at 9:30am instead of 10:00am.

was noisy kids that were running and jumping both nights i was there not the fault of the

the staff and the breakfast crew are the best! great facilities (gym, dining, rooms).

the gym and laundry were helpful to have onsite

very clean rooms and breakfast was great. spacious..kitchen was great

i love the free laundry option! this was a very quiet hotel as well.

large room with separate bedroom. very large bathroom. full kitchen.

bar way overpriced for what was offered

room was very good and room service was excellent

we were able to get an early check in

close to cleveland clinic and the shuttle came everyday

the clinic shuttle buses made it convenient and quick to get around the medical buildings

the pool was open from 6:00am-11:00pm which was nice so our kids were able to swim at the start or end of every day without interfering with our other plans

breakfast was really good

pool was crowded with kids during our entire stay. day & night.

hot tub had to be drained & it took hours to heat back up & by the time we got in to enjoy it, pool hours were over so that was a bummer

have pool toys for the kids at the pool. prepare the food better. it was all overcooked.

the pool, laundry, and gym were open

nice to have laundry facilities and exercise gym

nice to have laundry facilities and exercise gym

spacious and beautiful hotel, convenient restaurant, pool, gym, cleanly rooms, friendly workers

comfortable bed. proximity to cleveland clinic. shuttle service.

the pool was not open

the towels were dirty, the wifi sucks, their parking lot has pieces of glass

parking lot was too small and filled with trailers & dump trucks

parking lot full of broken glass

the only thing was is that there should be more breakfast items not just plant based.

also, charging $10 per night to park your car is a little insulting, since it is not 'in town' parking, or at an airport or resort

i like the location and the room service

managers reception, breakfast buffet and the friendly staff.

there is also a $75 fee per day for wifi, parking and breakfast

try breakfast was wonderful!! atmosphere was great!

the breakfast buffet was great and snacks and beverages near the

eyes burning and some kids in out group broke out in rashes

an ok breakfast to get us on our way

the next day my kids got an ear infection

chlorine smell was super strong in the pool area

the property was nice and very clean. breakfast was very nice! the gym was small but nice.

still would like to see a hot breakfast considering the usual price of the rooms.

breakfast was still not

serving breakfast in the morning with plenty of coffee and juice

clean, comfortable beds, nice breakfast options

to find, easy access to freeway, national park, shopping, food nearby, ample parking, comfortable bed and pillows

i was told by desk when i checked out that they do not do room service for an overnight stay

room service wasn't available at the time

the bedding wasn t in our room for the couch bed so we had to wait an hour for room service to bring it to us

website states kids eat free, but we had to pay for my 4 year old and ourselves

wifi was slow and unreliable for a business traveler

the pool was not in the sun.

touch with wine and cheese in the evening best western omelet for breakfast and best oatmeal i have ever eaten at a hotel service for breakfast and desk was top

sausage gravy for breakfast

like that the pool was closed but it was mid december in cleveland and it was frozen

pool was clean and pleasant

the breakfast had eggs, sausage, cereal, waffles, fruit, yogurt and the coffee was available all

friendly staff. breakfast was good. comfortable bed.

pool wasn’t operational

pool was not open unfortunately

the pool was closed.

i didn't like how the police was harassing people in parking lots

breakfast and the pool

very clean nice indoor pool and hot tub

were unable to utilize the room service as your website indicated that payment could be made in cash upon arrival

and gym were closed

breakfast was very empty

nice big beds free breakfast clean rooms

no pool or gym access

pool not working

gym was clean and breakfast was very good

breakfast was good….extremely disappointed that the pool is still closed!

i like having a kitchen so i could make a simple dinner

clean with kitchen amenities. great location.

breakfast bar wasn't fully open or the pool

very clean. nice breakfast. quiet. nice price. nice location.

not enough of handicap parking

if you need a decent hotel that has free parking, it's your place

room was clean and comfortable, wifi was free and worked well; the staff was excellent.

nice area and well lite parking lot easy in and out from the interstate

gym could make some improvements

i requested an early check in and the room was ready upon our arrival

the stay was comfortable and the gym was basic

free shuttle service to the cleveland clinic

-gym could be more equiped, since there is only one treadmill, one eliptical and dumbbells until

nice hotel that was affordable. small pool and hot tub.

fitness room and guest laundry were closed.

wifi was out.. the tv didn t work..

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

the pool was freezing!

also,at one point very loud kids at pool un attented by a parent for long periods at a time n all hours even at 630 am

small pool

15 unsupervised small kids at the pool. loud bangs on the wall at 330am

they were so kind and allowed my husband and son to do a late check out, so they had somewhere to comfortable to wait as my procedure was 7 hrs

the pool and the outside area.

pool and spa were used, as was the gym

hot tub, pool and sauna were amazing

location was perfect… gym worked great for my nephews

gym was nice

breakfast was pricy but delicious!

a lot of nice venues in hotel. gym was great. great location.

the amenities such as the roof top bar and downstairs restaurant were out of this world

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such a phenomenal bartender that we decided to go back after the concert

the rood top bar is an experience and i loved

the vault bar was the best bar i have ever been to

gym was spacious and clean

the gym wasn t the best

coffee available for breakfast in lobby was all i wanted

hannah, in particular, was very helpful, even delivering room service as she was heading out for the evening

gave the kids welcome snacks loved the happy hour, fantastic selection of wines,had some champagne & craft

gym was great too

bar and restaurant staff was very friendly and accommodating

booked my stay but when i arrived i was informed the pet fee was $100 per pet which was outrageous

very close to guardians stadium. great bar/breakfast restaurant. friendly staff

breakfast onsite was great as well

suite had a lot of room for family with kids

some of our friends said it was loud at night in the hallways with kids running

no bacon in the breakfast bar

breakfast was great having a gym was great

morning breakfast was very good

we had room service bring me a drink, my daughter and i went to the restaurant and had pizza

breakfast was at a restaurant in the arcade, delicious pancakes :) a couple of boutique stores and

bar and lounge on 2nd floor and the choc

breakfast prices. we have 3 kids, a family of 5.

great value. great location. free wifi.

room had things broken and on my kids room there were beers on the fridge from whoever stayed before us

called for room service never received items, wasn t charged

no free breakfast but there is a restaurant

they had an immaculate gym

what we didn't like was the closing of the urban steakhouse and non-access to room service

nice corner view breakfast was excellent

in room breakfast was excellent

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

disappointed that pool and fitness center were under renovation.

no fitness center

looks like coffee machine in the room and a number of cardio equipment in the fitness centre are lincoln’s contemporaries as well

they even gave us an early check in which was great

room service was ok but could have been better

the fitness area/gym was great.

also they have now added a spa - great reason to come back

spa as

i made the reservation the women told me that the spa was same day reservations

wish they offered room service

the pool was frigid. the kids only stayed in for 10 minutes because it was, “too cold”!

the pool was frigid. the kids only stayed in for 10 minutes because it was, too cold !

room service was great except the pasta of the day

room service was good. beds were great. shower was great! view was excellent!

the bar closed early

i could not connect through the ethernet cable provided in my room or through the wifi and i was confused as to why a ethernet cord was provided for connection but when i would try

amazing gym, bar and breakfast!

bar area would be great for a breakfast buffet in the morning

hotel was very modern, and the gym was the best hotel gym i ve ever seen

the pool wasn't open all day.

if you're traveling, you want to at least get in the jacuzzi and let the kids swim to tire them out

kids enjoyed it but it could have been better for my room i had to switch rooms because of an

if you're traveling, you want to at least get in the jacuzzi and let the kids swim to tire them out

they gave me fresh towels good room service.

no bar or lounge for a cocktail on site.

the pool wasn't clean

downside of staying with covid restrictions- pool is closed, no daily room cleaning so trash and dirty linens need to be left outside of door,

the room, pool and staff.

i didn’t like the fact that the pool was dirty & the hot tub .

the breakfast was the same

recommend adding more meat to the breakfast such as bacon, sausage and adding some hashbrowns.

the pool was open and kids had fun time. the breakfast was good that they provided.

we also very much appreciate the hotel allowing dogs and not charging a pet fee

i didn’t like the breakfast at all

noticed someone (attendant) folding laundry

fantastic breakfast included

laundry were great in all respects

the feee breakfast was lacking but the coffee was good!

there was a big dining area for breakfast, a nice sized pool, and a small gym

we didn’t eat breakfast there- they only had a few things to choose from

no waffle maker for breakfast

the veterans parking and onsite laundry facility

easy to get to, free parking and free wifi included, breakfast was simply but plentyful

the breakfast

the staff was very friendly and helpful, the room was quite nice and the complimentary breakfast and afternoon beverage were much appreciated

beds, clean small indoor pool, breakfast each morning and excellent breakfast staff, easy with kids, very clean and modern/seems newly built or re-designed, i would stay again

my boys love the pool here as this is our second time staying

pool is rather small for a property of this size

staff was very friendly and the breakfast was excellent.

the staff was great. i loved the snack bar they have available for people.

i used the facial bar of soap

pool was great and breakfast was exceptional especially with kids!

fitness center

everything was nice, the kids loved the pool.

place was clean, breakfast was great

the continental breakfast was a standout. we consistently had a nice start to our day.

swimming pool closed

pool not open

no towels for the pool

easy parking and access from the road

wound be great to have breakfast included in the cost for our stay

pool was closed, but i understand is because of covid

parking also older lady at the front desk rude as ever

location, pool, and hot tub. staff very pleasant and the room was very nice.

the continental breakfast sucked

only thing i could see that could've been better is better breakfast selections

there is even a free breakfast in the morning

also there was no fitness room as advertised

free breakfast in the morning was a plus

tired, bland, tasteless breakfast bar is not worth the $12.99 hotel charges for it at all.

pool was closed and fitness room

t in use) should have posted pool and fitness areas are closed

pool not working

arrived very late but the staff was friendly and made check-in fast and easy

pool heat was broken the first night i was there and closed the second night i was there

very clean and nice breakfast

pool was clean and cool, no hot tub

no breakfast currently due to covid

i didnt have enough time to use the pool