nice hotel that was affordable. small pool and hot tub.

the breakfast help was fantastic with our kids (8 & 4) and

my wifi kept shutting down.

wifi did not work at all . breakfast and parking were expensive add-ons to this trip

pool and gym were well

nice corner view breakfast was excellent

in room breakfast was excellent

bar tenders friendly

very close to guardians stadium. great bar/breakfast restaurant. friendly staff

loved the location, gym and beds were comfortable.

gym was great too

a breakfast option included would have been nice.

the fitness center was also dated and quite small

the fitness center and atrium pool!

absolutely a fantastic experience. from the check in to the late check out perfect

disappointed that pool and fitness center were under renovation.

requested a early check in, a month before my stay

the amenities such as the roof top bar and downstairs restaurant were out of this world

vault bar not open on sunday

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such a phenomenal bartender that we decided to go back after the concert

the rood top bar is an experience and i loved

the vault bar was the best bar i have ever been to

example= no way to wipe down equipment in gym, hand sanitizer pumps not filled, clock broken in room, outlets outdated so no longer hold a

staff from the front desk, to room service to maid service

gym is outdated. breakfast is terrible, restaurant is mediocre.

breakfast hours started at 8:30am. we checked out of our room at 8am.

ideal stay, they even had a bar and offered water and tea in the lobby until 11pm

the lobby entrance is confusing without valet assistance. the whole city's wifi was down.

wifi connection is appalling not even able to check in for return flights had to go to a nearby bar

room service breakfast and coffee were meh, but rising star coffee in the arcade was the best!

the bed is soft and comfy so are the pillows, the location is awesome i love the arcade my kids love the arcade it’s an amazing place to take beautiful pictures

not a huge deal, but when your traveling with kids it just doesn't work

breakfast, gym, friendly hotel staff / front desk

cranky bar manager

no breakfast. the room was excellent.

i didn't like that the hotel didn't have breakfast.

pool and spa were used, as was the gym

comfy bed. clean room. wifi.

the gym closed at 5 pm on a sunday which was a bummer

the bar closed early

room service took an hour and a half

late check out allowed us to sleep in and not feel rushed

also we had kids with us and did not want to sit in lobby after she said it's a 2 page waiting list

in the rooms keep that in mind if you have left overs that you need to heat up like us from room service

room service was a debacle. they lost my order. it took an hour + to get pancakes delivered.

they also had to wrangle all of the hockey kids the parents never watch

also they have now added a spa - great reason to come back

gym could make some improvements

free shuttle service to the cleveland clinic

the breakfast item availability and quality was wonderful

only thing i didn’t like was the gym equipment was actually down and there wasn’t a usb port for iphones other than that it was a

i want to say i really appreciate the fact that they have shuttle service to cleveland clinic hospital, but

also my kids were disappointed by the lack of a

only complaint... no guide on the tv for the kids.

no bacon in the breakfast bar

there was breakfast available in the morning

to many young kids

nice room, everything as expected. kids had so much fun in the pool!

the pool was room temperature need to be a little warmer.

friendly workers and pool

the room was very clean and the pool was well maintained and clean too

room service was great except the pasta of the day

breakfast was wonderful. room was clean and comfortable.

we couldn't cast disney+ for our kids, towels could be a little bigger

great room, great gym, the higher floors have a great view.

of breakfast service, neither in-person or through room service

no breakfast or pool

like that the pool was closed but it was mid december in cleveland and it was frozen

wifi was slow and unreliable for a business traveler

great breakfast. loved the evening reception...wine, cheese, crackers, etc.

lol ot could have been summer so we could use the pool!

sausage gravy for breakfast

the gym and the indoor swimming pool

pool needs to be opened, fire pit was not on.

their was no breakfast out the next morning

it wasn’t a variety for breakfast

the breakfast was more than adequate and good value

pool without a ton of people in it and be able to sit and relax in hot tub without unsupervised kids playing in it

roomy, comfortable room. delicious breakfast buffet. friendly, courteous staff.

fitness center

pool and location

breakfast included was perfect

whole hotel smelled like marijuana which was upsetting being i had my kids

although we didn't get to use the gym, i know i would've loved it too because it actually had dumbbells and not a bunch of machines

there is a nice small pool for the kids to play in as well

my boys love the pool here as this is our second time staying

breakfast was great. staff was friendly and so helpful.

i was exhausted and wanted to check a few things on wifi and just unwind

would have liked to play pool a little later then 10pm but understand why they have the time limit on it

the kids had a ball in the pool !!! loved to see them happy , and the breakfast was perfect

was no room service changing out towels making up the bed and empty the trash cans in the room during our

love the manager special along with the breakfast

the pool was not working for the kids

nice fitness center and pool too

loved the room with a trundle option to allow kids to spread out in a hotel room.

luckily the breakfast buffet opened by six a m with nice fresh coffee

the pool was not working for the kids

in the hallway that was falling down, hair on the bed and a shower that looked like an old gym locker room

pool was closed

was told that they had pool and fitness center . both were closed

it is huge with a beautiful indoor pool, a big fitness center and even a restaurant on site

staff easy check in and check out clean room nice variety for breakfast no issues during the

the pool and it was nice

website states kids eat free, but we had to pay for my 4 year old and ourselves

loved the pool for the kids and staff was awesome. the club was the best!

coffee bar wasn t open

could have had larger towels in the pool area

the breakfast was really good

i didn't use the pool or the exercise room, so i can't comment on those

the breakfast had eggs, sausage, cereal, waffles, fruit, yogurt and the coffee was available all

breakfast was understandably not as expected but considering the circumstances, was a great effort

the pool was under construction not that we planned on using it.

it was easy to find off the highway. the room was clean upon first glance, good wifi, and cable.

they enjoyed the pool and the accomodations

the wifi worked well.

can go to the gym any time they have to let you in

room service, leaky tub, stained carpets, dog food in the scratchy elevator, broken ice machines,

the self service laundry was great and the shuttles to and from the hospital was great as well.

pool was not cleaned

nice to have laundry facilities and exercise gym

i would be nice if the reinstated room service

spacious and beautiful hotel, convenient restaurant, pool, gym, cleanly rooms, friendly workers

great for us with hospital so close. shuttle service fast and also within walking distance

the ccf has a shuttle that will take you back and forth to the clinic, runs about every 15 mins

the restaurant and bar were not very impressive and the wait staff was not attentive.

room service wasn't very good - the quality and temperature of the food was poor

suite, wonderful facility, free shuttle to cleveland clinic would stay there again in a heartbeat

dirty and breakfast was skimpy. not even a hard boiled egg.

only thing i could see that could've been better is better breakfast selections

breakfast needs vamped up. makes a difference if i come back. too much noise after midnight.

they have an average morning breakfast, but one thing we noticed is the doors are closed at prompt at 9:30 am every morning

the early check in/late check out

a fine dining restaurant and bar, another breakfast and lunch restaurant and an extensive 24 hour room service menu

breakfast bar is by far the best i have ever enjoyed during any of my many travels

everything was great from the kindness and efficiency of the staff to the delicious breakfast and the modern, luxurious room

room service was quick and delicious

both restaurants plus room service were top notch

it s walking distance to clevelnad clinic but they do have a courtesy shuttle that runs on the 1/2 hour

one answered room service room service knocked then called at 6:30 am when we did not order room service phone

hotel employees shuttle us back and forth and they are excellent

if you use room service it's a 22% gratuity charge and also 2

booked this place because it had a shuttle service, which was good because i am not from the area

we got in late, but the bar and kitchen was still open so we could have dinner

was noisy kids that were running and jumping both nights i was there not the fault of the

breakfast ended at 9:30am instead of 10:00am.

it is nice having a real kitchen for making small meals and cleaning up

we got in late, but the bar and kitchen was still open so we could have dinner

working pool, luke warm hot tub, no working laundry

the room was cold the tv didn t work and no wifi if they had didn t work

the rooms were a great value and we utilized the laundry facility as well

wasn't very clean (used cup under the bed; toilet seat had flaws; towels had some stains) -room service didn't refresh the room (-) no room service (-) check out is at noon but be prepared for room service to knock and open your door at 9am asking if you checked out (-)room service daily, not serviced any of the 3 days (-)minutes later, someone opened the room door and made his way into the room, turned out to be the room service manager who was checking on the room (+) no room service to clean or provide new towels (-)room was next to noisy people. no room service. no hair dryer. (-)room service never cleaned my room or even knocked on my door (-) it also said there was room service which was false (-)lukewarm water to shower, cloudy pool, restaurant & room service not available ( overnight on holiday monday )br door won't open once closed

the location and the fact that it had a fitness room

wish the shuttle was able to travel further than 2 miles, i felt uneasy taking the red line back to the

the shuttle and the friendliness of the staff.

free shuttle services were offered which helped take away some of the stress

being near hospital & having shuttle was essential

coffee in the room, gym and pool available, free shuttle service breakfast available

nice breakfast, great location and facility

start with, they accommodated an early check in, which was great

we did call room service and the front desk for extra towels and they never brought them.

nice complimentary breakfast

friendly and helpful in booking us a restaurant reservation and finding door dash options for our kids

breakfast was wonderful

great variety for breakfast

the hostess in the breakfast room was not as professional as i would've expected.

convenience, clean, pool little store was nice

the free breakfast was very good, lots of choices and drink choices! loved it

the pool water was very cold

it included a kitchen and a sitting area, along with a desk

we appreciated being able to leave our car for a week, and for the excellent, on time shuttle service

the staff in the breakfast area! very kind and accommodating!!

nice clean room with a nice kitchen area

hotel was clean, staff was friendly and my kids enjoyed the indoor pool.

location and pool

location from airport is great and staff with early check in were very accommodating

love the employees, love the pool and spa

there was lots of yelling kids at pool

breakfast was good

breakfast was fun, the room was clean, i like the lobby appearance and the music

the free breakfast was full of choices

not in the laundry, not in the room, not in the bedding

fitness room locked, breakfast offering mediocre

there was a fitness room right down the hallway from our room

thought they’d have fresh breakfast but i understand that due to covid and all it wasn’t allowed at the moment but i was

the grab & go breakfast was a great idea for an early flight

pool was down for updates but looked nice

great breakfast

literally the only thing i would suggest is that the pool heat be turned up. it was quite cold.

enough towels in the room, and we had to go ask for them repeatedly because we showered after the pool, and their we six of us trying to share two towels the first night

the breakfast was very good. all the staff was excellent--very helpful and friendly.

shuttle service , bar

the property is billed as adults only but there were kids everywhere

think the only thing i didn't like was the fact that the you guys didn't offer any kind of free breakfast, even continental would have been good, other than that, it was all good

the hotel also has a very large gym -- 3 treadmills, 3 ellipticals, free weights, yoga mats, etc

nice pool and jacuzzi area

to covid restrictions, we were unable to take advantage of the pool, hot tub, and breakfast, but that was to be expected and could not be avoided

pool was closed but not disclosed

didn t eat any breakfast no room service for the two night they didn t even clean the room or change the sheets or the towels

bar was pleasant in the evening

in hallway and someone knocking on our doors up until 11:15pm - assuming it was kids as there were a lot of families in the lobby when we checked

the location was good. nice courtyard. plenty for kids to do.

aloft was clean and comfortable. great location for us to visit family and get to the gym.

the loud noise from the kids

the pool could've been a little deeper but it was cool i still had fun

a short drive takes you to starbucks and there's food options a short walk across a parking lot

lots of parking

the hotel restaurant was open and the gym

pool was not as warm as it should be for a advertised heated pool

vending machines didn't work, couldn't use pool, had to pay for expensive breakfast.

kids said the pull-out sofa bed was the most comfortable they've ever slept on

some of the rooms should have tubs for the little ones like kids and not a shower at their age

the bed was comfortable. the laundry machines were great!

love the kitchen and bathroom and the layout of rooms

workers allowed the little kids staying at the property to run wild

breakfast was better than other hotels that have more than adequate food and throw half of it away

smelt like trash going through the halls and kids running everywhere glad i didn’t stay

breakfast was warmed over, coffee not fresh, water in lobby not tasty, ice machine/vending not on

smelt like trash going through the halls and kids running everywhere glad i didn t stay

room service was a bit suspect. took three tries to get our order and it still was not correct.

amazingly great breakfast

breakfast was not that great.

enjoyed the breakfast

was very clean, everyone was polite, the breakfast was amazing, they had coffee always available

they had a good breakfast

also housekeeping felt that it was ok to sit the dishes that my room service came in outside of my door and leave it there all weekend: for 200+ dollars a night i

everything especially the breakfast!

very clean and the kids had fun in the swimming pool.

the fitness facility could not be used and the breakfast was poorly managed

very clean and the kids had fun in the swimming pool.

the kitchen in room, my room was right by the elevator

breakfast in the morning is sumptuous: bacon and eggs, cereal, fresh fruit, yogurt, waffles, bagels

and the gym

excellent breakfast and friendly cheerful hostess.

helpful and cordial at the front desk while sunshine did a great job guiding and helping with the breakfast variety

gym

i wish the pool stay open till 12:00 midnight.

breakfast -pool was nice-kids really enjoyed it -hot tub -nice facilities -very friendly and accommodating staff -hotel

my family and i also enjoyed breakfast in the morning

we were on the road and could only stay one night, but everything was so nice my kids asked if we could stay a second night so they could swim and relax at the hotel

friendly staff and great common spaces for family to hang out late night after kids were

overall the hotel was great for the value. kids had a blast.

there were little kids running in the hallway and the other party had the hall way smelling like weed and the fire

swimming pool for my kids.

the pool was closed because kiddo vomited in it.

the pool was nice, just the right temperature, hot tub was sooo relaxing , the pool area clean and

lobby and breakfast area were big and very nice. hotel was new and clean. location was great.

i hate that the pool close at 10 pm

clean, quiet, great area with shopping and restaurants close by, hot tub, 24 hr gym and nice

in this hotel one night when i got charges for this night they included charge that i used the bar in the room and they charged 20 dollars in fact the bar was empty they are not honest people i

the lobby bar was a bonus

only wish hotel bar was open for a night cap.

loved the bar and lounge area can’t wait to try it again when the weather gets warm and we can enjoy the

not free or particularly good; bar minimal & not friendly

pool and hot tub being closed

pool was closed sadly

very comfortartabe, nice indoor pool.

the pool was closed, the bistro restaurant was closed, no breakfast, and the fitness center was limited to one person at a time

really nice fitness area

the pool was not in operational.

cute pool, comfy bed, ac worked really well

nice pool but cold

the pool was great

a pool was a bonus

liked the amenities of the hotel especially the laundry room

free laundry, great beds, good staff

good free coffee in the hotel store, free laundry was also nice to have

love the kitchen set up! stove top, though we didn't use it this time.

full kitchenette, wifi and even a small laundry room onsite

airport shuttle

advertised a pool and hot tub, but when we got there they said it was closed

good shuttle service

nice staff, clean and comfortable. good shuttle

thing was the pool area could use a slight make over

parking lot was dirty and in bad conditions, the pool didn t have water and that area was closed

good place to stay, convenient location, quiet area, nice pool area, spacious rooms, decent breakfast hot and cold options, on site coffee whenever, convenient store inside, pretty sinks,

the parking lot lights were not working.

there wasn't enough food at breakfast

parking lot full of broken glass

lack of breakfast food

there is no free breakfast, but that wasn't a big deal for me

very convenient location, good pricing. ample parking, free internet.

no breakfast

i ended up taking towels from the fitness center hide-a-bed broken w/ broken wires

not enough vending machines and no pool

and none for the pool area

shuttle is run in an efficient way

nothing really. pool is small but clean and nice.

clean hip property with a pool and workout room