the pool

the hot tub didn't work and the lady doing breakfast was rude to kids and

parking lot

did not have black out curtains, only a sheer window covering so the parking lot lights shined in all night

no kids running around acting crazy

easy parking and access from the road

breakfast was not great

breakfast should be included.

and personally i thought the pool closed to

clean room. staff very nice. pool closed currently.

the pool and the outside area.

they were so kind and allowed my husband and son to do a late check out, so they had somewhere to comfortable to wait as my procedure was 7 hrs

the staff was so friendly...pool guy great!!!

pool area was small, but worked perfectly for a stay-cation with the kids on a dreary day

also,at one point very loud kids at pool un attented by a parent for long periods at a time n all hours even at 630 am

old school italian restaurant on the first floor--- decent food & friendly bar staff

available there was no hottub or jacuzzi rooms and there was a lot of construction in the parking

no bar to hang clothes on in closet no water pressure, lukewarm water phone did not work when we

and gym not open which i understand, but the if some of the amenities aren't available then that should

location, courteous and professional staff as well as the free full breakfast.

clean, comfortable beds, nice breakfast options

the breakfast and the cleanliness.

coffee in room and in breakfast room could be better.

the property was nice and very clean. breakfast was very nice! the gym was small but nice.

woman who served breakfast was cheerful, warm, and helpful, and make me want to come back just to see her

also didn't have breakfast, but it was probably good

the staff and the breakfast crew are the best! great facilities (gym, dining, rooms).

the free breakfast was awesome

tess, the supervisor was nice to give us an early check in as well as a late check out during our stay

staff were very courteous, our room was amazing, the breakfast was above and beyond adequate

breakfast was better than the typical 'continental' you're used to

location, breakfast was fine

very clean very roomy and very comfortable the staff was excellent and we enjoyed the continental breakfast

breakfast

breakfast was just what i needed. and the location right off route 2 was excellent

taking a shower i found used bar of soap stuck to the little shelf in the shower

people in the parking lot making noise

pool, 24hr gym, courteous and friendly staff.

the music from the bar next door

treadmill seemed not be smooth bur gym overall was better than expected.

excellent breakfast. superb location . sensational staff

breakfast: beautiful display

start with, they accommodated an early check in, which was great

nice complimentary breakfast

decent breakfast

the shuttle and the friendliness of the staff.

free shuttle services were offered which helped take away some of the stress

wish the shuttle was able to travel further than 2 miles, i felt uneasy taking the red line back to the

coffee in the room, gym and pool available, free shuttle service breakfast available

- gym needed remodeling (water leak)

the kitchen area was great and helpful also i was on the first

the kitchen was perfect and had everything you needed to make a light meal

the smallbut well designed kitchen was extremely helpful

size of room as well as the breakfast selection

d say the kitchen area especially the cabinets needed to be cleaned better also the white shades were dirty

they had a good breakfast

enjoyed the breakfast

breakfast

amazingly great breakfast

was very clean, everyone was polite, the breakfast was amazing, they had coffee always available

random person off the street got into my room and stole my kids air pods, and apple chargers

i loved that there was a bar on site as well

shuttle service was another plus

it is nice having a real kitchen for making small meals and cleaning up

breakfast ended at 9:30am instead of 10:00am.

not as many amenities , no room service

wifi issues, not getting soap and shampoo refills, fire alarm goes off, surly employees

major complaint was that we did not get room service the entire time that we were there

breakfast was great

parking, wifi, security

the full kitchen of the suite was an added bonus

variety, quality, & length of availability exceeded expectations of the breakfast

helpfulness of staff and room amenities rank high. kitchenette was really nice.

i appreciate that they had availability and a gym

the gym and pool had great hours so we could enjoy them at any time we wanted within reason

staff from front desk to breakfast staff to bar staff, all were wonderful

excellent friendly staff. restaurant and bar staff, food, and drinks all good.

good gym. good restaurant dinner service. very efficient valet support for parking.

booked this place because it had a shuttle service, which was good because i am not from the area

if you use room service it's a 22% gratuity charge and also 2

ditto the breakfast in another restaurant

room service forgot to bring a spoon for the soup i ordered and also brought the wrong soup - i

excellent location, amenities, room service and staff was very helpful!

good i had room service

the dining area and breakfast and lunch area were lovely.

swimming pool for my kids.

friendly staff and great common spaces for family to hang out late night after kids were

there were little kids running in the hallway and the other party had the hall way smelling like weed and the fire

overall the hotel was great for the value. kids had a blast.

bar was cool, however the fountains, and the bar and restaurant were the best parts besides breakfast

the accommodating staff and room service options.

there is no room service. booking info needs to be updated.

was charged twice for the stayno wifi connection in the roomlong line at the breakfast omelette station room card was not working

the pool according to my kids was pretty cold so perhaps consider warming it up a bit more.

the restaurant and bar were not very impressive and the wait staff was not attentive.

bar way overpriced for what was offered

bar staff very friendly-allowed us to sample beers before our selection

room service wasn't very good - the quality and temperature of the food was poor

convenience to cleveland clinic cleanliness shuttle service staff was very helpful and kind

good restaurant and also equipped with a fridge to store food and general area for microwave and laundry, making things very easy

nice to have laundry facilities and exercise gym

and my daughter loves the pool

wifi did not work

we ordered room service the food was delicious ordered the half chicken, cesar salad, crispy pickles and humus

big bummer for the kids, that was the reason we chose this location

area and all day coffee and tea ud83dudc9a very excited there was a hot tub by the swimming pool ud83dudc99 when i entered the room was pleasantly surprised to see a welcoming message with my

nice continental breakfast

the kids were getting restless as anyone else would if you had to wait as long as we did

breakfast was very good. room was clean. we enjoyed the pool and gym. very convenient location.

smell and cleanliness, pool table, places to lounge and talk, the bar and live music !

lots of kids

pool table n gams

the location was good. nice courtyard. plenty for kids to do.

we were awoken very early by kids talking and running down the hall

the lobby bar was a bonus

not free or particularly good; bar minimal & not friendly

the bar and the location

the happy hour is wonderful and the bartender was with it just being only her serving many of guest

loved the bar and lounge area can’t wait to try it again when the weather gets warm and we can enjoy the

the pool was nice, just the right temperature, hot tub was sooo relaxing , the pool area clean and

breakfast was yummy

very clean, spacious units breakfast buffet had many options and the food was delicious

te those weird egg patties at other hotels), nice room, comfy bed, great location, nice laundry room

on arrival they had popcorn for the kids, a happy hour with drinks and food from 1730-1900, and access to a pool, hot tub and gym, with

it s nice having a bar area so you can have a drink knowing you re not driving home.

pool was not as warm as it should be for a advertised heated pool

clean, quiet, lots of parking, comfortable,cand good coffee.

good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags, limited bath supplies, very noisy

vending machines didn't work, couldn't use pool, had to pay for expensive breakfast.

allowed early check in, very friendly staff, comfortable bed, good breakfast...

breakfast was super: well stocked, big variety, tasty

the gym was not ideal. the breakfast could have been better.

shuttle to cleveland clinic in a timely manner for appointments

also the shuttle service to cleveland clinic hospital is god sent

pool and spa were used, as was the gym

thing that couldnt be changed, like the window was quite small so not much natural light and the spa was close

the bed was very comfortable. the poor and spa were clean and well maintained.

great gym

breakfast buffet was pricey and not very good

hotel bar doesnt open until 5:00.

pool and gym were unsanitary

wifi did not work well!!

we went down to the bar to have a few drinks and the bartender was friendly and professional

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the tv wasn t

the amenities such as the roof top bar and downstairs restaurant were out of this world

atmosphere, clean room, very professional and helpful staff, nice restaurant and great cocktail bar - walking distance to the q

a lot of nice venues in hotel. gym was great. great location.

the vault bar was the best bar i have ever been to

vault bar not open on sunday

the rooms, the restaurant, room service. the cost

the lobby and gym are nice

ideal stay, they even had a bar and offered water and tea in the lobby until 11pm

gave the kids welcome snacks loved the happy hour, fantastic selection of wines,had some champagne & craft

only drawback is the breakfast, quite expensive for what it is and only one staff member working which meant they

staff, location, breakfast, gym and cleanliness of hotel was great.

the location, staff, cleanliness, and the breakfast were all perfect.

breakfast is always good

suite had a lot of room for family with kids

only complaint... no guide on the tv for the kids.

plenty of towels on daily room service but no wash clothes.

staff was nice, location was awesome and restaurant and room service were great

kids slept like rocks on the beds all night

the restaurant wasn't open for a few hours; even if it was something simple for breakfast, lunch, diner or snack

room had things broken and on my kids room there were beers on the fridge from whoever stayed before us

bar tenders friendly

very close to guardians stadium. great bar/breakfast restaurant. friendly staff

could have been some toast with the breakfast buffet

the hotel was very clean, bar and food was great.

in regards to local places to eat, i visited the city tap bar which i would highly recommend and it was only yards away

the breakfast food is atrocious

i picked the hyatt at the arcade because i knew my kids would get a kick out of the

beds were too soft. no microwave in the room. basic wifi to check email was bad

walking distance to all the restaurants and bars that we were going to that night amazing bar called chocolate bar on the lower level as well

hotel was easy to access, valet parking was easy and convenient, and the cleveland arcade had a spa for some decent pampering

the gym was really nice, equipment was well maintained

very nice lobby. gym is absolutely amazing!

hotel decided to substitute proper room service with a very limited menu delivered in plastic containers

the room service menu could be a little more robust.

room service was ok but could have been better

room service was excellent

i didn't use the gym or pool facilities but those looked inviting too

wish they offered room service

a nice gym

room is clean, the bar at the top floow is chill, gym and swimming pool is good, lots of people have wedding there

i also was expecting more weights/resistance equipment in the fitness center

joe at the bar was exceptional...location was key..they got us an early check in as requested.

the fitness center was also dated and quite small

disappointed that pool and fitness center were under renovation.

the fitness center and atrium pool!

nice corner view breakfast was excellent

in room breakfast was excellent

breakfast included in the room price and the beds were very comfortable

breakfast was fantastic

breakfast good and staff very helpful

breakfast was good

room and breakfast

the gym is a private gym attached to the hotel

wifi was not secure, very slow or non existent connection

needed more room service options.

late check out allowed us to sleep in and not feel rushed

the gym, the breakfast , the bar. the staff! the location.

breakfast was great--plenty of choices

the breakfast was an actual,

pool was amazing

clean, friendly staff , nice breakfast selection

an extra bonus was a swimming pool, the postage stamp size fitness room that met all of my needs, a hot breakfast with many

the only problem was the pool was supposed to be heated and it wasn't working properly

an immaculately clean hotel, new, fresh, modern and comfortable with great amenities including pool, gym and free parking

hotel is extremely clean and well-maintained, the exercise facility is nice, and the breakfast is good

we liked the gym and indoor pool.

no pool open yet

pool was not the cleanest...

and i liked how we didn't check in until 9pm but was still allowed to use the work out room and pool until 11pm

pool was crowded with kids during our entire stay. day & night.

room was clean and comfortable. pool was nice.

big pull out couch to accommodate kids

i love the free drinks and snacks, and the included breakfast was great.

was a surprise $10 parking charge upon check-in

they have a free breakfast in the morning and a bar in the evening

was no room service changing out towels making up the bed and empty the trash cans in the room during our

food, room service

the towels were dirty, the wifi sucks, their parking lot has pieces of glass

there wasn't enough food at breakfast

breakfasts, friendly staff, comfortable beds, comforter on the beds

parking lot was too small and filled with trailers & dump trucks

the pool was not heated

staff was friendly, & breakfast was great

wifi was sketchy

touch with wine and cheese in the evening best western omelet for breakfast and best oatmeal i have ever eaten at a hotel service for breakfast and desk was top

pool was nice

some machine made a lot of noise in the pool area in the middle of the knight

good breakfast with lots of choices and friendly staff

was shut down for maintenance one of the reasons why i booked it for the kids

the staff were incredibly helpful and friendly. the pool was great for the kids.

luckily the breakfast buffet opened by six a m with nice fresh coffee

pool had such a strong odor of chlorine and is fairly small.

my kids slept on the floor

would be nice to have late night room service, but there were others places that do door dash

o

clean, comfortable sleeping, large tv channel selection,well lit parking lot, close to everything, courteous staff and helpful

nice premises, big parking lot

i like having a kitchen so i could make a simple dinner

breakfast bar wasn't fully open or the pool

the breakfast was more than adequate and good value

breakfast bar wasn't fully open or the pool

i loved that fact that it's very clean. the breakfast was good. and they have a pool.

out for the grumpy granny working breakfast

pool was clean and pleasant

the breakfast had eggs, sausage, cereal, waffles, fruit, yogurt and the coffee was available all

not take part in breakfast, but it smelled good

pool was not open unfortunately

room service ate our donuts while we were out but left the trash

that the parking lot was full of trash everywhere the first thing you saw when you pulled in.

were unable to utilize the room service as your website indicated that payment could be made in cash upon arrival

then asked if the provided a laundry room for personal laundry and was met with a snippy snotty attitude

it was easy to find off the highway. the room was clean upon first glance, good wifi, and cable.

there is also a gym and an indoor pool which was nice

pool not working

hot tub was down and no breakfast lol like they said

no gym access cause lock is broken

loved the pool

also there was no fitness room as advertised

the early check in/late check out

the breakfast

there is even a free breakfast in the morning

dirty and breakfast was skimpy. not even a hard boiled egg.

called a weeks in advance and asked them if we could have an early check in if possible to make it to a wedding by a certain time, needing the room to get ready

it was a short walk to fitness center and indoor pool

the room was cold the tv didn t work and no wifi if they had didn t work

nowhere, back parking lot door, not operable with key card, zero tv stations available in fitness room, uncleanliness in stairwells

pool and fitness center were not up to standard.

pool and breakfast were closed.

recommend adding more meat to the breakfast such as bacon, sausage and adding some hashbrowns.

and very thin bath towels reminded my of a gym

pet friendly, cleanliness, interior design, indoor pool and crew friendly

the pool area was a great we had it all to ourselves

the breakfast was ok

noticed someone (attendant) folding laundry

to covid restrictions but still was able to go to the overcrowded bob evans and packed full mgm casino

morning got breakfast

laundry were great in all respects