the pool was closed which was a huge let down

convenient location - breakfast was good - variety of options

parking lot was dirty and in bad conditions, the pool didn t have water and that area was closed

there were only a total of three cars in this motel's parking lot

more variety in breakfast.

arrived late due to a long road trip and both the room service and pool area were already closed (9pm)

the gym in my room was a big wow factor, ud83dudc4d

the pool wasn't clean

the indoor pool and jacuzzi also looked nice, but they were always full of people, so i didn't use them

check out from the front desk felt like going to the bmv, wouldn't let us eat breakfast, pool closed too early

we even ask to do a late check out because of an issue with my daughter surgery and they let us at no extra cost

no waffle maker for breakfast

also, the breakfast bar was a nice extra, and it was kept well-stocked with fresh food (cereal, bread,

easy to get to, free parking and free wifi included, breakfast was simply but plentyful

laundry facilities

pool and breakfast are open

beautiful. loved the decor, lit fireplace, dining room, pool, comfortable and clean bed!

morning got breakfast

laundry were great in all respects

noticed someone (attendant) folding laundry

pool and breakfast were closed.

the pool was open and kids had fun time. the breakfast was good that they provided.

i used the gym on the first floor, and there was also a pool i'd love to try if the weather is warmer

our last night there, for whatever reason, there were a ton of kids and they were running up and down the hallway screaming and slamming doors

and very thin bath towels reminded my of a gym

pool not open

the bed was so amazing i slept like a newborn baby. and the pool was nice and heated.

room cleanliness. breakfast was good. quiet place

the room, location and breakfast were wonderful

coffee was great 24/7, breakfast was good as

breakfast was very good

breakfast was nice

pool was not the cleanest...

my family really enjoyed the pool and the cleanliness of our room.

friendly staff, the great breakfast, the awesome room and i liked how we didn't check in until 9pm but was still allowed to

there was no hot tub, pool was chilly

nice pool

and last small thing would be to please remove the plastic wrapped plastic cups in the gym

there is a large front grassy area so its a little far to the parking lot

had to leave before breakfast, but the bar service saturday was great

it s beautiful well except they pool but i believe they are currently fixing the issue

the parking was a bit difficult and confusing.

swimming pool equipment was a little old fashioned.

it is a unique and cozy place. the tavern restaurant and bar was enjoyable as well.

restaurant and bar service is awesome

hotel manager at breakfast treated us like the first guest of the day despite us arriving almost too late for the

very clean, spacious units breakfast buffet had many options and the food was delicious

location, meals, pool, staff, suite

the pool was closed because kiddo vomited in it.

extremely clean. free breakfast and happy hour

only wish hotel bar was open for a night cap.

the bar and the location

loved the bar and lounge area can’t wait to try it again when the weather gets warm and we can enjoy the

in this hotel one night when i got charges for this night they included charge that i used the bar in the room and they charged 20 dollars in fact the bar was empty they are not honest people i

the lobby bar was a bonus

hotel eas so clean i love how you guys made the hotel like home awesome choice i also love the gym

gave us a late check out which saved the day as our plans were changed unexpectedly and i am so thankful

noise of the hotel we were under some sort of kids party bumping and jumping 2 nights straight

pool table n gams

the gym was clean and equipment was a good variety

we loved the hot tub and being able to enjoy a pool during these cold months

the pool was absolutely packed with kids and was very loud.

big bummer for the kids, that was the reason we chose this location

breakfast had a variety of food, which was fresh. the room was clean and spacious.

pool not opening at 9

i didn t like that the pool close so early

wifi was terrible. price was excessive. room looked bigger in pictures.

there is no room service. booking info needs to be updated.

the fitness center had damage and was out of service

the whole stay was wonderful. the kids enjoyed themselves. and i was able to relax

swimming pool for my kids.

there were little kids running in the hallway and the other party had the hall way smelling like weed and the fire

overall the hotel was great for the value. kids had a blast.

friendly staff and great common spaces for family to hang out late night after kids were

i appreciate that they had availability and a gym

often kids do not read the warning

pool was being worked on, so it was closed. but it wasn t a deal breaker.

the pool could have been bigger

the pool wasn t open

continental breakfast was great! staff always courteous and friendly.

breakfast was excellent

breakfast wasn't included.

the halls were quiet at night and breakfast was delicious

needed wifi info that wasn't on key card or in room

amazingly great breakfast

don't know about breakfast, left before it was available

enjoyed the breakfast

location, price, and breakfast included!

they had a good breakfast

very nice room. the staff was friendly especially the lady serving breakfast.

was amazed at the room, had no idea it had a kitchen area as it was a last minute booking while we were on the road and became tired

the kitchen was nice

continental breakfast was the best i have ever had at any place i have ever stayed

employee was accommodating with breakfast and provided me with a ziploc bag to keep my bagels fresh while traveling

friendly staff, great breakfast, clean room, comfy bed. i would definitely stay here again.

the kitchen in room, my room was right by the elevator

the kitchen was perfect and had everything you needed to make a light meal

my kitchen & vanity area for the bathroom, lobby is absolutely beautiful & super friendly & helpful

and the gym

pool heat was broken the first night i was there and closed the second night i was there

breakfast is wonderful staff is very friendly

there was a laundry room for guests to use on our floor

was very clean, staff was friendly and helpful, pool was small but our kids liked it, good breakfast choices (something for everyone), beds were

pool is small but a nice bonus

atrium where the pool and hot tub were was amazeing has a put put golf, game room, and kids play area this would be a great family getaway

pool was amazing had so much fun swimming playing around with my kids and friends i will come back for more stays… i didn’t make the breakfast but next time i

there is a large play area and pool inside

the kids love the pool and the mini golf the slides

pool, playground and arcade were a win after a long drive with little kids

not take part in breakfast, but it smelled good

the pool was under construction not that we planned on using it.

bed was soft, breakfast was good.. no noise staff was super friendly. . great environment

pool wasn’t operational

room was clean and comfortable check in staff had bad attitude and no help with early check in

in refillable container like some gyms

cops sit in parking lot all day is concerning makes me wonder if theres a lot of problems here

all around positive experience besides the cops in parking lot all day that part makes me wonder if this location is ok but i haven't seen any

that the parking lot was full of trash everywhere the first thing you saw when you pulled in.

on any channel i chose pillows were shapeless, almost like a pillow case somewhat full of used laundry

then i loved the restaurant and bar that was there also

9 o clock is a time for adults kids are relaxed but can t go eat or swim or workout cause everything has a certain hour

i wish there was room service. i could hear the door slamming to the stairs.

also loved the room

would be nice to have late night room service, but there were others places that do door dash

they have a free breakfast in the morning and a bar in the evening

very friendly and breakfast was fantastic pool and gym was an added bonus

gym has been upgraded with new equipment from last year.

poor gym equipment. tiny pool.

room and pool

breakfast bar was above average

also pool area was not that clean

the next day my kids got an ear infection

the breakfast buffet was great and snacks and beverages near the

loved the room with a trundle option to allow kids to spread out in a hotel room.

pool was closed, restaurant was closed, people partying in hallway till 2 in the morning

the once nice pool is closed, the gym is the tool room

nice big beds free breakfast clean rooms

they also offer a free breakfast which was great as i did not really have to leave the hotel at all other than to attend

no gym access cause lock is broken

clean. nice staff. good breakfast

like that the pool was closed but it was mid december in cleveland and it was frozen

did not inform about the whereabouts of fitness center, breakfast time, internet wifi, no mention of complimentary snack until asked, late check outs only extended to 30 minutes

out door pool

pool was nice

the continental breakfast had a variety of food that my family enjoyed

nice breakfast

pool was closed. kids were very disappointed

good free breakfast

i felt the pool area could've been better

there was also a laundry on site

the pool was clean and so was the rooms

very clean and there’s an indoor pool

the pool closed too early.

the indoor pool was awesome

clean rooms that had everything we needed including kitchen

gym was clean and breakfast was very good

breakfast was nutritious and healthy. the coffee was good. i liked the tea as well.

loved having the kitchen and the bed was super comfy!

breakfast was good….extremely disappointed that the pool is still closed!

the large clean room, the breakfast was great!

loved everything about our stay except for the breakfast

pool and hot tub were great

pool hours

the pool area has a strong smell of chlorine.

eadmill and

great to have an onsite laundry as well - in the gym so you can work out whilst waiting

that there was a small kitchen in the room and gas grills outside.

pool, comfortable room, great location

breakfast concept now working

the full kitchen was nice and the room was quite large

the staff and the breakfast crew are the best! great facilities (gym, dining, rooms).

free breakfast was convenient and good

the outdoor only pool ud83eudd79.

it had kitchenette with everything to use to cook

breakfast was still not

kitchen in the room

the breakfast had minimal options, but the gym was nice.

woman who served breakfast was cheerful, warm, and helpful, and make me want to come back just to see her

still would like to see a hot breakfast considering the usual price of the rooms.

breakfast was great. the shuttle was a life saver.

to order room service for breakfast 2 days and there were problems both days

good gym. good restaurant dinner service. very efficient valet support for parking.

the gym equipment was broken and the overall building felt very dated

loved the shuttle and the warm cookies and comfy

room service was quick and delicious

both restaurants plus room service were top notch

access to cleveland clinic and ease of obtaining shuttle service as needed

ditto the breakfast in another restaurant

breakfast was a little late getting started and we weren't crazy about the buffet when they had it

the shuttle and valet parking are terrific bonuses

being near hospital & having shuttle was essential

my children and i love the gym was open 24 hours

the shuttle and the friendliness of the staff.

beds were very comfortable and that we had free shuttle service!!

there were kids screaming and running up and down the halls at 12:30am.

location was perfect with free shuttle to cleveland clinic and back

i liked the the pool the back fireplace and the gym

shuttle service was wonderful …

we weren’t able to visit the bar as we arrived late but it looked to be well stocked and inviting

we were able to get an early check in

the bar was a bit pricey

room was very good and room service was excellent

it's difficult to get room service to answer their phone.

bar way overpriced for what was offered

charming heritage inn, clean, wonderful common areas, outside terrace, bar etc

breakfast was very good

from the hotel desk clerks to the fabulous guy bar tending and the maids - all very nice

nice complimentary breakfast

breakfast: beautiful display

comfortable bed. proximity to cleveland clinic. shuttle service.

- no laundry bags, no in room directory

location to cleveland clinic and shuttle is well worth it.

the pool, laundry, and gym were open

gym, beds were very comfy.

wifi is terrible, worthless to any business traveler needing internet access via wifi

and gym not open which i understand, but the if some of the amenities aren't available then that should

we loved the restaurant, very nice breakfast buffet

bed was incredibly hard and the parking lot was not plowed in a timely manner

also we had to pay for breakfast i feel that a small breakfast could had been provided to guest, and your restaurant is

i have two young kids and told them i needed to get them to bed because there grandma’s funeral was in the morning

pool was small and jacuzzi was broke!! pool had like 25 kids in it and no towels

they were so kind and allowed my husband and son to do a late check out, so they had somewhere to comfortable to wait as my procedure was 7 hrs

there was no towels in the pool area ever!

pool and hot tub hours

the small wet bar with a sink and the fact the suite had doors that closed to a separate living room

piano playing very early in the morning sad the pool was closed due to covid.

we ordered room service which worked well for our family which included two dogs

also, the on-site bar is a must place to get a drink and check out the view of the falls

couldn t change temperature in the room and couldn t get into the pool area

the shower could use a grab bar also

that the pool was closed

no snack shop or room service.

pool was def not heated.

it was nice that the pool/hot tub was open as well

pool and gym were unsanitary

pool and gym were well

wifi you have to pay for

they had room service, although only until 10 i

hotel bar doesnt open until 5:00.

the breakfast item availability and quality was wonderful

the shuttle could came picked us up. also smell of subway made me hungry.

allowed early check in, very friendly staff, comfortable bed, good breakfast...

didn’t get in until 2am and they gave us a late check out

the shuttle could be newer. the drivers were helpful and nice though. overall, worth the price!

no breakfast. the room was excellent.

indoor pool, jacuzzi and gym

service left however they brought up the sheets and towels and left them on the bed with a free breakfast which was very nice

great gym

we especially enjoyed the sunday breakfast buffet

seat broke, poor valet no bag help, high fee for valet surprise pet fee when i was told pet friendly on web

bar tenders friendly

it was our first time adding the breakfast to the reservation and it was worth it

a very surprised that i had to pay for breakfast

the breakfast was excellent. bed was comfy loved all the pillows. will stay again

the amenities such as the roof top bar and downstairs restaurant were out of this world

vault bar not open on sunday

the rood top bar is an experience and i loved

atmosphere, clean room, very professional and helpful staff, nice restaurant and great cocktail bar - walking distance to the q

the vault bar was the best bar i have ever been to

gave the kids welcome snacks loved the happy hour, fantastic selection of wines,had some champagne & craft

coffee available for breakfast in lobby was all i wanted

the gym wasn t the best

towels were worn. no room service done yet when we got back sunday afternoon.

gave the kids welcome snacks loved the happy hour, fantastic selection of wines,had some champagne & craft

nice corner view breakfast was excellent

in room breakfast was excellent

the lobby entrance is confusing without valet assistance. the whole city's wifi was down.

didn't have time for breakfast

very good gym

rooms are fine -beds comfortable -full service bar and restaurant

we had room service bring me a drink, my daughter and i went to the restaurant and had pizza

good location downtown. breakfast was decent

morning breakfast was very good

clean and good breakfast

no bacon in the breakfast bar

location, excellent breakfast, nice gym, nice place to hang out in the lobby area, close to the marathon

disappointed that pool and fitness center were under renovation.

no fitness center

joe at the bar was exceptional...location was key..they got us an early check in as requested.

they even gave us an early check in which was great

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left