excellent staff and clean room. free coffee and tea. good pool and gym.

clean and comfortable. the gym was nice. restaurant was great for dinner even at 8pm.

parking

breakfast set-up was excellent

that we had to pay extra for breakfast

breakfast was excellent and staff was very kind and informed us of all the amenities that the hotel

i love having the option for a late check out for a minimal fee too

very clean very roomy and very comfortable the staff was excellent and we enjoyed the continental breakfast

the only minor complaint was that breakfast was rather limited to cinnamon rolls, coffee and tea, and juice

breakfasts. was out due covid

wish i had known about the gym thought there was just a pool.

wish the fitness center had cable machine. a cheaper breakfast option would have been nice.

location, staff, cleanliness, gym

they didn't have a free continental breakfast

and personally i thought the pool closed to

would like to have seen a change in the daily breakfast

fitness center closed

i loved the pool & work out room

seating for breakfast buffet, it was pretty busy that morning

the breakfast was delicious, neat & clean

we liked the gym and indoor pool.

immaculately clean hotel, new, fresh, modern and comfortable with great amenities including pool, gym and free parking

breakfast was good and there was a pretty decent breakfast selection.

no pool open yet

full hie breakfast served as of the date of my stay

the kids

the hot tub didn't work and the lady doing breakfast was rude to kids and

has truck parking more or less

the pool area was nice had plenty of room for kids to enjoy themselves and adults toi

strange hotel in that it is very large but few vehicles in the parking area

breakfast included in the room price and the beds were very comfortable

breakfast was fantastic

i. like the breakfast i like the whirlpool and i.like the exercise room

the breakfast was very good. great selection.

room and breakfast

weren't told the pool was under construction until we got there

this room solely for the hot tub, and once we arrived and took the kids down to the pool we notice the hot tub was out of order and by the looks of it , had been for

there was no towels in the pool area ever!

pool area was small, but worked perfectly for a stay-cation with the kids on a dreary day

the staff was so friendly...pool guy great!!!

available there was no hottub or jacuzzi rooms and there was a lot of construction in the parking

wifi is terrible, worthless to any business traveler needing internet access via wifi

blinds let in the parking lot lights at night and the morning sun super early

if you need a decent hotel that has free parking, it's your place

likes the staff and the hospitality offered. also the location and the free wifi. and the price.

serving breakfast in the morning with plenty of coffee and juice

the gym was great

kitchen in the room

the breakfast had minimal options, but the gym was nice.

the property was nice and very clean. breakfast was very nice! the gym was small but nice.

the gym and laundry were helpful to have onsite

well equipped kitchen

called the hotel to see if the pool was heated and the associate said it and unfortunately it was not a heated

price was great it was clean and staff was great,great breakfast

breakfast had fresh fruit, which was a treat. having a stocked kitchen was a real benefit.

my kitchen & vanity area for the bathroom, lobby is absolutely beautiful & super friendly & helpful

the kitchen in room, my room was right by the elevator

friendly staff, great breakfast, clean room, comfy bed. i would definitely stay here again.

the morning kitchen staff

the breakfast was good and the staff was friendly and attentive

they had a good breakfast

the location was perfect, staff was very nice, and breakfast was great.

enjoyed the breakfast

breakfast was great but what stood out the most was front desk staff

was very clean, everyone was polite, the breakfast was amazing, they had coffee always available

fitness center was clean and available

major complaint was that we did not get room service the entire time that we were there

there was no room service

parking, wifi, security

wifi issues, not getting soap and shampoo refills, fire alarm goes off, surly employees

the breakfast

it would nice to have some veggies for breakfast, and the pool was out of service.

the convenience of having a kitchenette, the gym,

the kitchen had dishes and a dishwasher

some of the rooms should have tubs for the little ones like kids and not a shower at their age

swimming pool for my kids.

there were little kids running in the hallway and the other party had the hall way smelling like weed and the fire

overall the hotel was great for the value. kids had a blast.

friendly staff and great common spaces for family to hang out late night after kids were

kids knocking on doors during night time

the people staying that weekend left the place in mess, to many kids.

the breakfast was the best in terms of selection and variety

convenient; love 2 rooms for good price; great breakfast with omelet bar included

gym was not 24 hours, restaurant lousy, and couldn?t get on wifi

nice clean room. great breakfast.

bed, effective room temperature controls, great breakfast and great staff

the pool was absolutely packed with kids and was very loud.

pool area was nice but hectic with a lot of activity from kids

room could have been cleaner. kids toy left in corner, obviously not swept

in this hotel one night when i got charges for this night they included charge that i used the bar in the room and they charged 20 dollars in fact the bar was empty they are not honest people i

only wish hotel bar was open for a night cap.

the bar and the location

loved the bar and lounge area can’t wait to try it again when the weather gets warm and we can enjoy the

the happy hour is wonderful and the bartender was with it just being only her serving many of guest

hotel manager at breakfast treated us like the first guest of the day despite us arriving almost too late for the

and jacuzzi were great, it was amazing for the kids

location, meals, pool, staff, suite

it was clean and they have hot breakfast and they feed you dinner

breakfast was yummy

hotel eas so clean i love how you guys made the hotel like home awesome choice i also love the gym

the loud noise from the kids

smell and cleanliness, pool table, places to lounge and talk, the bar and live music !

friendly staff and very nice lobby with activities for the kids.

pool table n gams

parking

a short drive takes you to starbucks and there's food options a short walk across a parking lot

had to leave before breakfast, but the bar service saturday was great

good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags, limited bath supplies, very noisy

didn t have a microwave in my room, there was no room service &, the restaurant (within the building) did not open up until (-) room service messed up the order with no compensation (-)was exhausted and willing to pay for room service or the restaurant (-)room service, no regular cleaning, or refill of supplies (+) one can get coffee at 630 and room service which seems much less common since covid (+) room service was a problem due to the phone and staff (-)and pillows very uncomfortable,little sleep, room service late, put on hold multiple times when called for assistance, no microwave in room, (-) no room service or room cleaning

buffet breakfast

friendly and helpful in booking us a restaurant reservation and finding door dash options for our kids

the mini bar look so interesting and romantic, even though i didn't use it

the bar was closed

friendly and helpful in booking us a restaurant reservation and finding door dash options for our kids

the shuttle service is very convenient.

beds were very comfortable and that we had free shuttle service!!

being near hospital & having shuttle was essential

my children and i love the gym was open 24 hours

the shuttle and the friendliness of the staff.

there were places for kids to run off energy

is accommodating to us in every way including having a, wheelchair available so we could get the shuttle across the street

breakfast ended at 9:30am instead of 10:00am.

hotel we have stayed at in along time ,friendly staff ,clean rooms and great location, great breakfast

didn't like the lack of shuttle directly from hotel to cleveland clinic

location .. amenities .. bed comfort .. early check in ..

in bar was not the best buy ok if you could not venture out

booked this place because it had a shuttle service, which was good because i am not from the area

loved the shuttle and the warm cookies and comfy

we had appointments with the cleveland clinic and was pleased that we had a shuttle

access to cleveland clinic and ease of obtaining shuttle service as needed

breakfast was a little late getting started and we weren't crazy about the buffet when they had it

room service was exceptional and the bathrooms are huge and nice.

the room service was really good

the dining area and breakfast and lunch area were lovely.

room was very good and room service was excellent

the ccf has a shuttle that will take you back and forth to the clinic, runs about every 15 mins

bar way overpriced for what was offered

we were able to get an early check in

thankfully we were able to get a shuttle to the food court at cleveland clinic

i would be nice if the reinstated room service

i had to request a late check out and she was able to extend my check out time free of charge

got approached by homeless man asking to talk to me and my two kids in the parking lot

restaurant and bar are brightly lit and not cozy at all

dinning are was wonderful & like how kids eat free at the buffet

swimming pool was not clean

the pool was open from 6:00am-11:00pm which was nice so our kids were able to swim at the start or end

was extremely comfortable and the breakfast was excellent

breakfast was very good

lovely comfortable room, breakfast was very fresh. nice size bathroom. met all expectations.

breakfast

the room was smelly. the bathroom was full of hairs. the gym had damaged machines.

breakfast area was hard to find

lots of towels and great breakfast. friendly staff.

plus we was able to get early check in and late check out so that’s a major plus

great gym

the location is absolutely perfect and within walking distance to the sports arenas and the bar district

pool, lounge, bar, shuttles, breakfast

breakfast, gym, friendly hotel staff / front desk

pool area could of been a little warmer as well as pool water but hot tub was great

you have to pay for wifi as while, not worth spending any of your money on this hotel

was so friendly and the ladies in the bar were exceptional

pool and gym were well

wifi did not work well!!

i like having free wifi

vault bar not open on sunday

the rood top bar is an experience and i loved

every person we encountered from wait staff, bar tenders to housekeeping staff were amazing

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such a phenomenal bartender that we decided to go back after the concert

the amenities such as the roof top bar and downstairs restaurant were out of this world

uly yours did not disappoint)

we ate breakfast and two dinnes/drinks while there

only complaint would be that the mini bar had no options in it

we ate breakfast and dinner there

rkers' downtown and josh was a great bartender and shared places we

only complaint... no guide on the tv for the kids.

clean and good breakfast

location and the breakfast

valet parking was expensive for 2 nights. breakfast could have been better.

no bacon in the breakfast bar

of breakfast service, neither in-person or through room service

a discount or free breakfast would be a great addition to the stay

we ordered room service our first night and it was very good

staff was nice, location was awesome and restaurant and room service were great

location and set up with the restaurant and bar were convenient

the breakfast was excellent. bed was comfy loved all the pillows. will stay again

a breakfast option included would have been nice.

bar and restaurant staff was very friendly and accommodating

attached bar is great

great hot breakfast, nice little bar, valet parking

the bed is soft and comfy so are the pillows, the location is awesome i love the arcade my kids love the arcade it’s an amazing place to take beautiful pictures

very good gym

room service was fast!

not a huge deal, but when your traveling with kids it just doesn't work

we enjoyed our stay very much: we were particularly amazed by the size of the room and the gym

was very good, the choice of main meals for dinner should be better it was obvious that the bar was a popular place for people who lived and worked in the area if you improve the dining

the room service menu could be a little more robust.

spa as

with so many people, front desk and bar seemed to need more staffing

also we had kids with us and did not want to sit in lobby after she said it's a 2 page waiting list

room is clean, the bar at the top floow is chill, gym and swimming pool is good, lots of people have wedding there

room service is a must if you stay the breakfast was delicious

beautiful hotel. clean big room. nice gym etc...

pool,location,and gym

a nice gym

absolutely a fantastic experience. from the check in to the late check out perfect

looks like coffee machine in the room and a number of cardio equipment in the fitness centre are lincoln’s contemporaries as well

requested a early check in, a month before my stay

they even gave us an early check in which was great

disappointed that pool and fitness center were under renovation.

nice corner view breakfast was excellent

in room breakfast was excellent

the gym, the breakfast , the bar. the staff! the location.

hotel was very modern, and the gym was the best hotel gym i ve ever seen

had to scan a bar code for room service food from restaurant downstairs, not able to download program so could not order

of things to go do outside of the hotel, comfy bed, awesome room setup, pleasant employees and bar staff

late check out allowed us to sleep in and not feel rushed

only thing i could see that could've been better is better breakfast selections

they have an average morning breakfast, but one thing we noticed is the doors are closed at prompt at 9:30 am every morning

the early check in/late check out

beds and pillows are very comfortable; friendly staff; good location for my purposes; breakfast available

there is even a free breakfast in the morning

pool and fitness center were not up to standard.

very quiet and great wifi

halls smelt like mildew, no wifi, mildew on the shower curtain, only one bath towel in the room, no

no supplies in the fitness area, including water or wipes

i've stayed at other hotels where if you spend the night there we have been able to use the shuttle & not have to pay to leave our car there while we are on our trip

my kids weren’t feeling good and the gentleman at the front desk gave the water and a candy bar and told them to feel better

cleanliness,pool,gym

i did not use the fitness center but i did not like how it was inside the pool area either

part of hotel under construction, pool and hottub looked a bit dated.

the pool and hot tub were really nice