the breakfast, though it was good, was also not close to the other relais chateau hotels

i liked that all mini bar drinks were included in the price

mini bar was free, which was very nice

no mini bar list

the food was excellent for both dinner and breakfast

parking was free and good

breakfast was nice and personal

the bar underneath does great pinchos and the staff are really friendly

nice staff in the bar and reception. nice quiet hotel.

wifi all right

there's a bar beneath with tasty bar snacks

the bar downstairs was brilliant, just loved it

easy parking on the premises

free car parking snd easy walk to/from town center

glass of wine on arrival was a nice touch, good breakfast and superb dining, free onsite parking outside the hotel

easy parking

good buffet style breakfast

ambiance, along with the stunning views, the room was spacious and very comfortable, the breakfast was varied and delicious, a wonderful way to start each day

breakfast was ok, the surrounding was nice if you search clam and nature.

great breakfast, nice host, easy to find.

breakfast was lovely and staff were very helpful

close to bars, restaurants, and shops

eventually discovered a bar that

they did play different kinds of music in the bar and outside in the terrace and a bit too loud.

there was a bar where pastries and sandwiches could be bought, but there should be more choice

attention of the housekeeping staff, the check-in was fast and easy, the bar staff was pretty accomodating and polite

wifi was unusable the first night and then fixed

wifi works well

free parking and quiet room

lively bar and restaurant

tip: arrive early to avoid the rush hour traffic and to find a parking space as this is quite tight

parking was free and convenient

free wi-fi and free parking

with a purpose - to spend two days in bilbao - whereupon we needed to park a full car and trailer safely

lots of parking, great hill views, good size good, easy access to motorway.

the wifi

parking is easy, check in was smooth

wifi good

in reception and the bar was so helpful she recommended a restaurant and called a taxi for us

great bar serving very reasonably priced food

what a great hospitality. very nice breakfast. superb setting

driving to durango means severe parking issues and no alcoholic drink possible

as others are reporting, the breakfast is a lovely touch

room, excellent hosts and great breakfast

service, cleanliness, breakfast could not be better

parking outside property. this was the only negative point.

host was very friendly. parking nearby. the area is beautiful.

parking was a challenge the first night as there was an event in town and all the parking lots were

there is no parking on site

is open in the pretty village of garai) so it's 10 mins drive and then somewhat challenging parking to the large town of durango which is very a locals town

cafeteria and hotel bar closes early

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff in the dining area to re-stock the buffet

all good, easy to find and near airport, good for a snack and coffee in the bar before catching plane home too as well as overnight stay on arrival

the room and bar facilities.

is perfect near the bilbao airport, it has its own parking lot and bar open until midnight

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

room service was nice too

the bed was really comfy and the room service was tasty.

has lots of paperwork and validations room service for dinner - low quality food kids bed of low quality but couples bed quite good

no room service menu in room, no coffee making facilities in room.

access to fitness club without paying no room service after 11pm staff not very welcoming or friendly would not recommend this hotel or

however, room service had a nice selection and the delivery was timely

room service/bar food is a disaster

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable

room service was flexible as we stayed in the room until 1 pm and they still did an excellent job

very comfortable bed and excellent room service and changeover

very comfortable room, quick friendly service. restaurant & room service very good.

well situated to walk to guggenheim and old downtown, exceptional staff and room service

room service is a huge plus

great breakfast, room service every day , bathroom equiped with barh- what we really appreciated, especially during

staff were excellent and room service was very good

room service and when i ask for a drink to make a toast for new year's eve it has not been possible

limited choice in restaurant although room service was good

the bed was a bit hard for me, also it could do with room service.

location. room service was very good

minibar, no room service

evening meals would have been handy as weather was bleak but they did have a small selection for room service i believe

can t order room service

the bar was very nice as well as the room service

great large room and room service and location close to old city and guggenheim museum by walk.

t even a coffee) until 11am

staff was friendly and room service meant that my bed was cleaned very quickly.

also there was a little play area in the breakfast room for kids

staff very friendly and kind. lovely gifts in the room for our kids.

fantastic location, comfortable beds, great staff and a lovely breakfast.

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

we could not reach room service or the front desk

size room, bed, room service

room service

location, very clean, confort, fast room service

we ordered a pizza through room service

but using room service menu is not allowed

room service was very fast

the restaurant was closed on the sunday evening but we managed to get room service

there is a restaurant and room service, washing services and i could easily store my bags and had a comfortable wait on the

we however ordered room service which took close to an hour for fries

shame that nothing was open

room service food and breakfast is poor quality.

room service available, brakfast very tasty and a restaurant within the same building

is no room service for breakfast and the options offered in the evening are very scarce

limited room service, no concierge, one very hostile bartender, and a night time desk person not helpful

have been greater, only one type of each tea bag etc

the room service food is impeccable and all the staff are exemplary

is no room service during the day or evenings

fast room service, every request is done in a few minutes

in addition charge 4 eur for each room service

zen approach went a little too far only one chair in bedroom withno table to eat at for room service meals which were preferable to eating in the very plain dining

room service was excellent, good food and the woman who delivered to our room was very friendly

room service only until 11pm, no ice machine for guests

there wasn't room service either

had room service which was excellent and good value

was a better room that was unused than the one i had booked, and whenever i called, reception and room service were extremely responsive

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

to 120mbps)

the day, so i was pleased to know the hotel had a working space with refill coffee and strong wifi

room service is available in case you need it

also very clean, room service daily

proper wifi and air conditioning were great

little attention for the kids

awings with stickers which kept my 4yo busy for a while :)

roof top pool a great addition

great gym and spa facilities and fantastic breakfast

well equipped gym and spa

extremely comfy and large bed. staff were friendly and helpful. gym was pleasant.

no bar service after 9pm

there was no room service for food etc in the advertised time as the cook was sick

room service food was not good by any means unfortunately but we loved the woman who delivered the

room service excellent

is good selection but very average quality food, coffee is really not good, room service is only available between

room service wasn t great but that s a minor issue

euros) and sat in the room enjoying the view

very good room service and a comfortable room

i tried to order their 24 hr room service

very expensive, no in house options for lunch or dinner, except for a very limited room service

cording to the menu) at 5pm and they said they didn't serve until 6pm

is difficult to know where to request more as there is no hospitality department in the hotel and room service will only bring ready made coffee

there were no information leaflets in our room, and we had to ask about everything, including room service menu, spa facilities, location, and menu for evening dining

if your children wish to eat dinner before 8pm your stuck with limited room service options

no room service which i expected for a 5-star hotel.

room service meal , menu was limited and food was just ok

of room service/food options close by

no room service to order some food

it was very well located, near the guggenheim museum. the room service was also good.

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

friendly staff, early check in, comfortable room. very close to guggenheim museum.

the room service was efficient and tasty but we would have preferred eating in the restaurant

food from the room service menu was terrible

there was not room service

like reception and room service didn't really have a good handover

also, room service was late when needed just for a cup of tea

room service far too expensive

doorman, bell hops, 24 hr room service, a good restaurant

staff was very helpfull, breakfast was great as was room service.

room service, accommodation and provisions were exvcelent

the qr codes in the room for room service and such didn t work