no room service

that room service and the restaurant were not opened, but totally understandable

if i had to find something negative, i would say we could not access room service through the app

a very nice operation. excellent room service and staff. great location.

no room service?

room service was amazing as always

prompt service, including room service, asking for some toiletries, etc.

room service, bar service and concierge didn't meet a four seasons hotel standards

the valet guys were outstanding front desk experience great the room service food was outstanding and the service even better

room service was awesome

we were very happy with the accommodations. good beds, great water pressure. fast room service.

cept very poor wifi and lengthened covid limitations as an excuse for limited room service and closed hotel bar)

realy excelent

limited room service. not able order anything such as sandwiches or french fries.

room service breakfast was so good, and reasonably priced

enjoyed the views in the room, room service, they take care of bringing your bags from your car to your room and the set up they

room service orders were made and delivered promptly

you could get room service but i like to have a drink i

e chicago half marathon), at 4:50am and the cleaning ladies

entrance closed, pool closed, no newspapers, no mini-bar--only room service

my partner stated he didn't love the eggs benedict but i was very happy with the room service of cream and coffee in the morning

the room service and nomi restaurant were wonderful

this was room service, not the upstairs restaurant

room service was bad

rafes of both)

limited breakfast options, no buffet; coffee ordered with room service was cold

forgot to ask but was confused about room service bill

taylor in room service was great

there is no coffee machine or kettle in the room so i called the room service and they brought me a kettle and mugs

be sure to order room service for breakfast

room service food was very good with quality of a high end restaurant in your

was pricey and room service expensive but the quality and cleanliness makes up for it.

i had an amazing view and room service was delish

i would have normally ordered room service, but because of restrictions it wasn t offered

amazingly hospitality from front desk team and room service

ordered room service and it was a big disappointment, the pasta was dry and chewy, the chicken brest came

room service, concierge, bartenders and wait staff, were all wonderful

service was excellent from check-in to room service

person on the staff, from the valet who greeted us and took our bags, to the front desk, to room service staff to the spa and gym staff, and to the waiter staff in the bar and restaurant

room service is poor

great room service and restaurants, large bathrooms, good seating and comfy beds and pillows

room service due to being too busy - not great for lone females late at night trying to get

& bar being remodeled so nothing except breakfast room service offered and they charge you a delivery fee plus 20% gratuity

restaurant and room service menus are a bit overpriced

room service is crazy expensive

had a pool but did not sell bathing suits, plus the room service food was horrible

room service was exceptional

the room service was running a bit slow on that day.

was excellent; room service exceptional; everyone was quick and courteous

felt the room service menu was limited

room service was excellent

room service due to covid

there was no room service

didn't see an option for room service, but didn't really need it

had breakfast twice and a late snack once)

day stay for us)

wish the restaurant/room service menu had more selection

room service wasn t 24/7 and it was pick up

room service was excellent

room service staff should make a swing through halls to pick up trays

great room service in the morning

room service food was outstanding

room service and the mini bar in the room was a tad expensive.

room service menu

extremely clean, customer service immaculate from all the staff, very urgent when you call for room service

r now?) must get carryout from downstairs.

i liked the fluffy comforters and pillows and the room service i ordered was perfect!

the room service is great and prompt

the room service and price of food extremely high that's probably why there wasn't

no room service

room service wasn t automatic and it had to be ordered day before

hanging towels , trash pick up etc )

the way the room service works is not very clear

we asked for room service but they never came.

room service and the restaurant only served finger food

the room service robots and the very cool decoration

hotel employee delivered room service/extra shampoo as needed.

everything exceeded my expectations, from the helpful staff and robot room service, to the extra care put into the bedroom

the room service robots are so fun

would have liked to have had a way to purchase bottled water without having to bother someone for room service

no room service

no food room service.

due to covid they aren't doing room service but you can request as we did and it was perfect

there is no room service

i had two kids with me, i didn't like that there where no vending machines nor room service

limited access to premium channels, hbo etc. limited menu for room service.

no hot tub, pool was small & not very deep; no room service.

not have room service to provide fresh towels or take out trash

appreciated the cleanliness of the room and the quick response from room service was also a plus

lack of breakfast and room service

the location was excellent! staff was very nice and sent room service right away.

negative aspect: no room service

also, they are not giving cleaning room service which is really disappointing

could have an inside restaurant for room service.

and clean, even though the cleaning lady left a dirty rag on one of my beds while she did room service i m sure it was a mistake

our room was always tidy (very good room service) , huge bed, spacious shower (+) room service was respectful and right on time to clean up after me and meet my needs when i called (+) was sick one day and ordered the best grilled cheese sandwich from room service (+)friendly staff ! excellent location ! room service was amazing ! (+) very clean rooms and good room service (-)mention of room service (-)the room service was too expensive. $60 for breakfast. (*) the staff was really great, the views are amazing and the room service was pretty good (+)room service was excellent, the spa was great and very nice clean rooms

the location is absolutely great. wifi was good as well.

guest laundry

dining area was closed off, the spa was closed,the bar was closed

there is no swimming pool and the spa timing are limited.

breakfast and room service a little expensive

the covid situation, there was no room service during our stay

still don't have the robes and slippers in the rooms and the room service times were very limited

really large and comfortable room, great bathtub, everything clean and quiet, nice room service

the room service was incredible and very quick

i asked 2 times to have my room serviced and no one ever came to clean

forgot the room service and when we asked for it they only put towels in the room

i love the room service robot. very innovative especially with covid

most $100 for three people)

thout doing anything

room service not available after 10pm. can hear everything outside in the hallway.

would like room service or dinner options

didnt have room service not sure if for covid

room, fitness center and room service are all excellent

would have liked room service, but i think covid has put that on hold for awhile

there fresh bites room service was extremely quick

there was no room service and we had to go to the

restaurant menu quite limited. room service app did not work

room service, instead of real plates all plastic disposable

the burger from room service

i also think the room service for food can use an upgrade and have more avilability

good location - clean with good room service - nearby parking, use parkwhiz/other apps to book - halal food options

n't decide if this is

room service needs to be called to clean your room, otherwise they wont

ea ,coffee, sugar) one

of the room wasn't thorough the breakfast could not get room service to deliver food to my

room service food was super

the room service was quick and reasonably priced

had to ask several times for them to give us room service and even then we still had to ask for more toilet paper and towels

the room service togo was terrible

poor lighting, including in washroom, bad views from window, **no coffee, no coffee maker, no room service for coffee, coffee shop did not open during its listed hours for being open, staff at

along with a great atmosphere the accommodations are clean and comfortable and the free coffee room service each morning is excellent

echo, coffee drop and go room service, chalkboards, album covers in elevator, pink glowing lips on mirror, old traffic

room had some instructions for room service and hotel sauna was very misleading, since there is no sauna and there is also no room

room overall no fridge, no kettle or water no room service available or breakfast no dressing gown or wardrobe for clothes bar not open in hotel

got room service and it was very good

bar, restaurant, room service, breakfast in library, grumpy staff

it s a small space so frequently we couldn t get a table so had to get room service

no room service

ster basket, breakfast)

no room service during 3 days stay

and the butler which was the restaurant that delivered to the hotel was delicious and amazing and room service was affordable and fast

room service comes from an external entity and takes extremely long

i stayed in a shared four-people room with a bathroom which was pretty nice, there was room service every day

we put a room service tag on the door and nothing happened

the opportunity to have room service was a plus

room service was high quality eats

room service great beds very comfy staff so friendly would stay again

room service a little on the pricey side

good price comparing to other hotels in that area. great location and room service

to make 3 calls, 2 texts and finally 1 trip down to the front desk to get my room serviced when it was listed to be done when we checked in

staff was very friendly and the butler room service was fantastic

room service is not daily, and need to be scheduled

i didn't like was the qr code for room service, that is handed to you with the room key

no room service

no restaurant, room service or minibar no pool or hot tub

the service charges and lack of room service answering the phone calls

room service closes so early

the room service was amazing

room service was great

very clean great customer service room service was great

seamed busy and my room needed to be vacuumed again, i had an allergy and they said room service would only clean every 2 days part of that everything was good

room service was always late

i requested room service but they said it was to late

smaller than advertised mattress too soft room service does minimum

to become a true luxury property 1) maid bothering us at 9 am on a holiday weekend 2) room service attendant bothering us to come get the tray/cart ~2 hours after breakfast

room, no do not disturb signs for door, we created our own, in order not to be woken up by room service

the lobby with the rooftop was nice. they also offer room service which was nice

valet parking 70$. food/room service ends at 11pm.

it was at 12 after room service ended

no room service

no room service right now and limited restaurant hours but that is to be expected at this time

staff was amazing! room service and mj steakhouse was incredible!

dining options were limited, and room service was unavailable.

michael jordan steak house was closed the day we checked out when we wanted to go there and room service was not available due to

the room was very nice and the room service from the restaurant downstairs was delicious

great room service every day

good location , room service great. view awesome.

room service was not good, had to request basic items several times.

room service

no room service

only complaint was no room service, but that's just because i like to be as lazy as possible on my weekends away

room service always made our room look great every day!

there's also a restaurant in the hotel that you can order room service or just dine in

room service and the front staff were very nice and professional

they took forever to clean up room service trays from the corridor

breakfast --- housekeeping --- room service was timely --- free evening cocktail/beer

called room service a couple of times w no response.

thing i didn't like was room service was closed at 11pm on the weekend

would have liked to see room service go a little later

location, great and helpful staff, room was nice and clean, room service was good as well

we weren't big fans of the room service food and wished there was a hot tub.

got room service for breakfast and it was probably one of the worst breakfasts i have ever had

liked everything except the expensive prices on some of the room service meals

very friendly staff. room service staff was nice as well.

an on site restaurant with room service

00 room service charge would be automatically added to the initial payment and put back on my card if

personally loved the food options for room service but they weren't very kid friendly

the room service company they use is terrible

room service seemed to be cleaning around 3pm on our floor which seemed late to me

the beatrix restaurant downstairs has superb food and offers room service

no room service, having to make our own beds and keep on asking for tea coffee and milk every day as

were small, i ordered breakfast from room service, they brought it in a to go bag

robot room service and pool room

very nice restaurant in hotel provided delicious room service

no room service, no lotion, no robes, towels are cheap etc

bad service. unhelpful staff slow to respond. no room service.

to request room service

room service, run by partner restaurant, is lacking. no coffee until after 630am

room service for food - although they have like a mini market at lobby

the room service was top-notch

room service could be better because we requested cleaning room service for the days we stayed, but

very comfortable bed speedy room service great breakfast

breakfast had a nice selection and room service had nice options for dinner

no room service in room fridge was empty

this is more a hostel than a hotel: no wardrobe, no room service, sometimes longer wait for reception staff

room service like a hotel

additionally, the air conditioning wasn t working and i have never received a room service although i asked for

additionally, the air conditioning wasn t working and i have never received a room service although i asked for

room service for a 6 night stay

the room service was excellent the food was very tasty

room service food was excellent. hotel was quiet and the beds were very comfortable.

good variety of food for room service

were informed it had already closed and so there were no other eating options in the hotel as no room service

om service), housekeeping, especially, rachel, susan and david at the front door

spacious room. excellent room service.

room service food was a little eh but still good none the less

room service was prompt and delivered as expected

we had room service and tried two restaurants in the hotel: all really good

room service was so friendly and amazing

room service never came although we called the front desk and went down there from the 22nd floor

were asked upon check-in if we wanted room service

due to covid, there was no room service, but towels and extra blankets were delivered quickly upon request

i was also disappointed that there was no room service but it was great that uber eats could deliver to the lobby

they didn t have room service

except there should be more choices on the room service menu and the parking was a tad bit pricey and their should be options to buy movies on

wish there was room service or the restaurant was open for lunch.

the staff was friendly and room service was able to honor all our requests

and respectful they were i love the complementary water and bottle water i love the inside bar it was a great experience it was local bars and restaurants as well as a mall not far from

love the fact that it had a kitchen area

sercice(room service) is abosolutely professional and warm-hearted (+) i had an amazing stay, enjoyed room service, and had a lovely high tea experience (+)walking distance of most everything room service was awesome and the doormen we so helpful with directions and suggestions (-)not enough variety for room service menu (+) high tea and room service food could have been better, but other than the (-)high tea and room service food could have been better (-) delivery fees for room service (+)the hotel is beautiful, the staff were very friendly and helpful, room service was excellent. (-)restaurant/room service a little expensive.

rooms, great gym and pool

many kids in the pool

would suggest maybe gym open from 4am and breakfast from 5am - for all those people with jet lag

were

hotel does not offer room service (not even hot tea), and lacks a swimming pool (+) ordered room service (+) room service was prompt & the view was great (*) our view was phenomenal, rooms were clean, and i enjoyed room service for breakfast (+)1333 - great views on to river and michigan avenue, room service was great standard, needed femine napkins sent up to room, was very happy with timely (+) room service was amazing as (-)there was no room service available after hours. (-)we couldnt get room service due to covid 19 (+)was excellent , staffing, room service i recomemt to anyone try to stay in chicago to reserve on this property, more for the (+) the staff were all wonderful and very accommodating, especially the room service staff

very clean and good fitness center. amazing rooftop lounge

location, exactly what expected - stayed in 3 different rooms and all were excellent - roof top bar was

water pressure was questionable? wifi set up was hard to follow

the rooftop bar amazing

the location, room service and also that the have water bottles available per refill

the room service and fridge stocking service actually have normal prices

the room service was fast, friendly, and the food was high quality

location, staff, room service were excellent

location staff effortless check in fast room service

room service walked in without knocking at a really bad time

room service was way overpriced with add on

service employees and room service were not friendly at all

restaurant closed so had to go off property. there was however room service.

room service fast and reasonable price

also, one morning there was an issue with room service and we could not order and they remedied the situation immediately by allowing us

answer from room service when i tried to call, and when i asked for an extra bed i had to call for follow-up

room service was ordered, there seemed to be some strange vegetation and/or a dead spider in the

room service took over an hour to bring up a bagel with lox and coffee

in addition, it was not credit to my account when i used it for room service

honestly only thing is the charges for room service are a little crazy. too much

no room service during covid. it is what it is though.

room was very clean and room service food was surprisingly good

clean, comfortable beds and delicious room service breakfasts.

enjoyed the room service and breakfast downstairs

no room service.

the staff was friendly, and i liked that i had the option to order room service

, hours of restaurant, is there room service

great location, excellent room service, everything very clean, super friendly and helpful staff.

the only thing they didn t have is room service and maybe more transportation to and from

it was clean, room service food was really

impeccable room service

they had a great bar and restaurant but it always closed too early, as did their room service

location was excellent, the gym was well equipped, the daily room service was outstanding

room service was on point both times

the room was clean and bright, and the room service was always on time

room service food was amazing!

probably that there wasnt room service because of covid but thats reasonable

many options for dietary restrictions on room service menu but it wasn t a big deal

the prices from room service to honor bar were beyond reasonable

as we get closer to a new normal: elevator service was very slow, no daily housekeeping, room service, etc

limited room service options.

no kitchen with variety of chef prepared meals for room service

was impressed by the affordable 'room service' food

we went to the downstairs bar, and ordered off the room service menu

helpful reception staff, stunning lobby, very clean, comfortable beds, good room service

room service is very fast with all the normal options

room service was terrible and very expensive

room service.

from a room with a lake view to an exquisite bath to wonderful room service

room service on a beautiful table!

room service service was awesome but food was awful

the room was very clean and cute! had snacks and room service :)

room service from 10pm to 6am had only as few options

the whole staff, from reception, restaurant, room service, cleaning personnel was so friendly

minutes away from everything - food was great - room service would have been nice i didn t see it for coffee/breakfast but used the two cups

i also was able to order room service which was fast but the food was just okay

we had dinner in the hotel restaurant and it was very good, treated ourselves to room service the next day

beds, staff, mini-bar, tv/cable, comfort-level, room service, views, nearby stores/amenities, ice machine, door security, concierge

rooms, the room service, the view, the amazing service, the best staff

room service food was not great.

we had room service and our food was delivered faster than expected and it was delicious

the one qualm is we kept missing room service but the staff gave us everything we needed

cleaning room service we realized that floor is not properly cleaned

cleanness, room service, security, location

room service could be better

also me and the person i was staying with asked for room service and felt like it could have been a little better as far cleaning up but i know request

room service was not daily

room service could have come when i called

room service was not good

wish they had room service.

e rooms) and very responsive to room service requests remember the check in is on the 9th floor read the sign past the elevator

location - close to cta train/bus to anywhere in the city staffs are nice and helpful room service start from

we didn't order room service but we stopped at atwood in the morning.

wished there was room service or that the restaurant kitchen stayed open past 11pm

night room service menu limited

room service

order room service, there are plenty of restaurants to grab something to eat in just a short walk

we ordered drinks from room service

adjustment to room service, i felt detached from the whole idea of hospitality

restaurant/room service disappointing. only had a couple of options. parking was expensive.

phone in the room wasn t working so was unable to order room service had to go to the restaurant

room service needs to be improved

the restaurant and room service were not available, and this was not explained prior to

parking was amazingly expensive and i've had to be ordered from room service.

of the hotel, excellent location right by the l train

no room service menu

food (we ordered excellent room service), the staff, the fun pommel horse in the room, and the overall ambiance (+)this hotel can t wait to come back fernando at room service very helpful if i ever open a hotel i want him to work for me every hotel needs (-)more food options for room service maybe? (-) if i had known that i would have ordered room service on sunday and not invited friends for breakfast on monday (-)room service menu options too greasy. (+) love that the heat works well and that room service was superb (-) i texted room service (love that function by the way) and asked if they could bring another robe or if i (-) not having ice machines on floors and having to call room service was an inconvenience (+) prompt room service with varied menu

no free breakfast

the breakfast was amazing and you couldn't beat the location

only one comment, the breakfast room is so lowly lit, i could not see the menu!

ever seen a 150 year old gym

one could simply relax and enjoy a cup of coffee upon rising in the morning without having to use room service

no room service, but all due to covid

room service was also good

room service menu could have been a little more robust..

lack of room service in the evening

comfortable beds, breakfast daily, cleanliness of our room, great room service, large bedroom windows, walkable area, & nice staff

they did not have room service, which is understandable during global pandemic, however they did offer free breakfast

to check and they put me in a different room because my room still wasn t cleaned by room service

location was great, breakfast was mostly good, room was clean with daily room service

the room service attendant made a sweet little bed for my daughter s stuffed animal when she cleaned