while we were there the weather was not very warm yet so pool etc

is was quickly rectified by

at breakfast especially, no soft music playing made it feel like you are walking into a funeral

the rooms, the exclusive loctaion, facilities, restaurant, breakfast, staff, amenities, etc

bar again beautiful but again staff just need a bit more training

had room service as we were tired superb food and pleasant

restaurant was great. the staff was quite friendly and helpful. room service was very good.

restaurant food was incredible as was breakfast

we enjoyed breakfast and coffee on our terrace in the morning, then had dinner in the hotels lovely restaurant

t pricey by spanish standards) meals in the cafeteria

it also offers a fine (but more expensive) a la carte menu and a decent room service menu (-)in room offer of tea, coffee, water etc was poor, and room service expensive. (-)the restaurant should offer room service for evening meals. helpful if travelling with a dog, (+) dog friendly and good room service (-)could not use the restaurant or the bar or get room service (-)done by your pets - never had to do this before an extra 10 for each dog charged offered room service but didn t answer phone underground parking spaces a bit (-)no coffee/snack facilities. room service food was not good. chips not cooked, chicken burnt (-) no room service and no table in restaurant lunch or evening as there was a fiesta on sunday (+)club sandwich via room service was amazing however the chips were fried so much they were impossible to eat the (-)so had to sit in the room with her all afternoon and night as weather wasn't good and had to get room

hotel location, cleaning wifi

the hotel wifi was fast and everything worked well

we found the reception, restaurant and bar staff to be equally friendly, courteous and efficient

this has a gym but no pool (which didn't bother us) (-) not the hotel's fault at all, but i would have liked to have made use of the gym and of the communal spaces as lots of lovely areas to sit and take in the views but corona (+) spacious gym with bikes (-)gym i ever saw, broken and squeaky equipment, would call it more of a yoga area than a gym (+)it was okay.. nothing really special about it, we used the gym once it was a nice area

good off road parking under the hotel

good wifi signal

had trouble connecting to their wifi and even the very helpful reception staff could not get it to work, the in the morning hey

underground parking was a bonus and it's free

wifi wasn't clearly advertised, so in my sleep-deprived state it was easier to continue using my

friendly bar with snack food available

basic bar area

is perfect near the bilbao airport, it has its own parking lot and bar open until midnight

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff in the dining area to re-stock the buffet

has a nice tapas bar to fill any of your needs during the day

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned or polished

several things: - wifi didn't reach our room and because they were out of space

waited at the bar for ages for a drink but gave up and went to bed

room was very good, and the dining room served an enjoyable breakfast

basic clean room ,good continental breakfast,nice staff,easy parking,nice restaurant next door

free secure parking

free parking on premises

the breakfast is in the restaurant next door, continental was more than adequate and eat and drink as

of room service/food options close by

it was very well located, near the guggenheim museum. the room service was also good.

no room service to order some food

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his shirts which came back next afternoon to the room

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

the room service menu says kitchen open until 4 pm, but when trying to place an order at 3 pm they tell

hotel a bit tried, unfortuately due to covid no facilities available except room service

there was no room service menu in the room and no wifi instructions

i got the same excellent service from the restaurant staff and room service

staff were attentive and friendly, the room and complimentary goods were a bonus, room service was also good

like 5star uk standard room service food was rubbish charged 20 euros for black coffee didn t order cold toast and

room service

there was not room service

room service food was poor and cold

also, room service was late when needed just for a cup of tea

could order room service outside restaurant hour e

unfortunately room service menu is terrible - we were a bit shocked given the high quality of breakfast

room service does not serve the full menu 24/7

room service was excellent and front of house people could not have done anything else for

the room service food was quite poor considering the quality of the main restaurant

had a room service issue sadly

although we didn't use room service it was available

staff and room service

a little extra - 3 for flip flops in the spa, no complementary water in the room, prices for room service are above average

on one occasion we had room service, we didn t have to wait too long and it was delicious

very expensive, no in house options for lunch or dinner, except for a very limited room service

the hotel does not have a restaurant in it but there is a room service for dinner and plenty of options near by

euros) and sat in the room enjoying the view

the location and the staff were fantastic! i also appreciated that there was room service.

we ordered a bottle of basque sparkling wine from room service

in addition charge 4 eur for each room service

the room service food is impeccable and all the staff are exemplary

however, prices at the bar, for room service and for breakfast were ridiculous

ridiculously overpriced diabolical hotel no hotel bar open no room service empty mini bar no satellite tv extremely dated rooms paid so much extra for a terrace

fast room service, every request is done in a few minutes

good, clean facilities with room service

there appears to be a room service menu but no way to order as reception does not answer calls

quick room service at dinner time

when trying to order a room service - needed to go down to reception desk and order it), ordered food itself wasn t good

the room service didn't work, even going through reception

room service is available in case you need it

also very clean, room service daily

wifi was free, but weak, for emails okay

check in late cleaning perfect late check out

free wifi, free coffee service

staff were excellent and room service was very good

room service was prompt and absolutely delicious, and the location couldn t be better just a

room service is a huge plus

breakfast and room service really good

the various restaurants the location the room service

room service far too expensive

room service, accommodation and provisions were exvcelent

doorman, bell hops, 24 hr room service, a good restaurant

the food was poor, especially room service.

-room service food prices were too high.

the price of room service was reasonable, and the cake

is difficult to know where to request more as there is no hospitality department in the hotel and room service will only bring ready made coffee

if your children wish to eat dinner before 8pm your stuck with limited room service options

no room service which i expected for a 5-star hotel.

room service meal , menu was limited and food was just ok

room service food

room service was excellent

room service took almost an hour

nice clean hotel with free usage of a really good gym down the road.

tea / coffee in room insufficient wifi poor

didn't have breakfast, but opted for room service

shower, and bathtub were too old room service

r brunch) and it was delicious/fantastic

other rooms) in the morning was too

a 4-star i expect the receptionists to understand english at least for for simle requests like room service

the bar was very nice as well as the room service

one day room service was poor

t even a coffee) until 11am

great large room and room service and location close to old city and guggenheim museum by walk.

can t order room service

room service was below par the shower had mold on the sides and the drain was semi clogged and

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable

the room was very comfortable and room service was good value, a varied menu and delivered promptly

room service/bar food is a disaster

very comfortable bed and excellent room service and changeover

location, very clean, confort, fast room service

size room, bed, room service

room service

we could not reach room service or the front desk

we ordered a pizza through room service

room service excellent

also i tried to order room service and they only had 2 things available from the menu

room service food was not good by any means unfortunately but we loved the woman who delivered the

room service food was also fantastic and good value for money

is good selection but very average quality food, coffee is really not good, room service is only available between

was a better room that was unused than the one i had booked, and whenever i called, reception and room service were extremely responsive

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

bright and clean room and bathroom with very fast wifi

to 120mbps)

restaurant & room service & bar on the rooftop

we however ordered room service which took close to an hour for fries

there is a restaurant and room service, washing services and i could easily store my bags and had a comfortable wait on the

the restaurant was closed on the sunday evening but we managed to get room service

instructing how to call reception, there was no brochure in the room about facilities, menu for room service

room service and when i ask for a drink to make a toast for new year's eve it has not been possible

the room service and cleaners entered as they pleased without ever knocking.

limited choice in restaurant although room service was good

location. room service was very good

room service was limited times

staff was friendly and room service meant that my bed was cleaned very quickly.

staff very friendly and kind. lovely gifts in the room for our kids.

there are lots of restaurants and shops around the area and there s also a self service laundry shop (autolavanderia adei) 3 minutes walk if you need to get rid of the dirty laundry in (+) due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate (-) everything in hot laundry

fantastic location, comfortable beds, great staff and a lovely breakfast.

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

room service food and breakfast is poor quality.

is no room service for breakfast and the options offered in the evening are very scarce

could be softer bar should stay open later for hotel residents and room service should be available until

limited room service, no concierge, one very hostile bartender, and a night time desk person not helpful

room service available, brakfast very tasty and a restaurant within the same building

lovely friendly staff and nice gym

extremely comfy and large bed. staff were friendly and helpful. gym was pleasant.

pool was very shallow so not for swimming in

for breakfast room and gym was out of that section and a flight of stairs down

breakfast bar had a huge choice of food

has lots of paperwork and validations room service for dinner - low quality food kids bed of low quality but couples bed quite good

room service is strange, knocked over our stuff at the bathroom and left glasses and coffee mugs

the bed was really comfy and the room service was tasty.

no room service menu in room, no coffee making facilities in room.

room service was nice too

clean, free parking and less than 10 minutes to the airport

eat for me, as i was travelling by car) with nice wide prking

thout password) worked though i had to go back down and ask about it

wifi wants great but that s ok for the level of all other services

staff was kind, parking was easy

room service only until 11pm, no ice machine for guests

the design was great, friendly personal, free coffee and water, great room service

room was massive and room service were great

had room service which was excellent and good value

there wasn't room service either

we had drinks and snacks in the bar and the food was delicious

wifi works well

good parking if you are driving

parking a bit limited a bit far away from bilbao city centre if you wanted to explore it

t

with a purpose - to spend two days in bilbao - whereupon we needed to park a full car and trailer safely

parking was free and convenient

free wi-fi and free parking

lots of parking, great hill views, good size good, easy access to motorway.

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

proximity to beach. clean and spacious room. access to room service.

30 for meals or whether room service should be used

the advertised room service was not available..

ordered room service and staff only too pleased to help

spacious room and room service