very handy for bilbao ferry port. strong wifi. clean budget hotel.

excellent hotel with included private parking

wn key for entry) good cafeteria

good parking arrangement and really nice staff such as andreas and a younger lady at reception

underground parking was a bonus and it's free

it also offers a fine (but more expensive) a la carte menu and a decent room service menu (-)in room offer of tea, coffee, water etc was poor, and room service expensive. (-)the restaurant should offer room service for evening meals. helpful if travelling with a dog, (+) dog friendly and good room service (-)could not use the restaurant or the bar or get room service (-)done by your pets - never had to do this before an extra 10 for each dog charged offered room service but didn t answer phone underground parking spaces a bit (-)no coffee/snack facilities. room service food was not good. chips not cooked, chicken burnt (-) no room service and no table in restaurant lunch or evening as there was a fiesta on sunday (+)club sandwich via room service was amazing however the chips were fried so much they were impossible to eat the (-)so had to sit in the room with her all afternoon and night as weather wasn't good and had to get room

good secure disabled parking, free wifi throughout and nice dog walking round about

i have never had bad coffee in a bar or restaurant in spain so it should be

the hotel also had it's own restaurant and bar so you can rest if you don't feel like exploring

wifi was not good enough to support streaming or downloading tv shows

had room service as we were tired superb food and pleasant

restaurant was great. the staff was quite friendly and helpful. room service was very good.

loved the bar restaurant area which was full of locals

how to get round on the metro and helped with cabs, overall this is a great place to stay, lovely bar downstairs as well

breakfast was very continental but tasty

occasionally have bar tender stop by pool and ask guest if they need drink

bar again beautiful but again staff just need a bit more training

the service in the bar the first night was terrible we waited 25 minutes for a drink which never came as they had

view is wonderful, staff was very professional, room was well appointed, beds were comfy and the breakfast was divine

there was a charge for spa usage incorrectly applied to our room

parking

breakfast good

very friendly and good price. garage parking for motorbikes.

basic clean room ,good continental breakfast,nice staff,easy parking,nice restaurant next door

underground car parking and nice walks around area

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned or polished

waited at the bar for ages for a drink but gave up and went to bed

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

several things: - wifi didn't reach our room and because they were out of space

temperature a little too high and a soap bar would be great in the bathroom

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff in the dining area to re-stock the buffet

is perfect near the bilbao airport, it has its own parking lot and bar open until midnight

the room and bar facilities.

good restaurant & bar food. close to airport

often, there was no one serving at the bar, maybe dealing with room service but annoying when you're trying to get a drink

this was disappointing along with the fact that the room service did not include having the cups and glasses cleaned except of a weekend, which i am

room service was fast and excellent

i got the same excellent service from the restaurant staff and room service

the room service menu says kitchen open until 4 pm, but when trying to place an order at 3 pm they tell

of room service/food options close by

no room service to order some food

it was very well located, near the guggenheim museum. the room service was also good.

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

friendly staff, early check in, comfortable room. very close to guggenheim museum.

good, clean facilities with room service

great food served in room service for dinner

when trying to order a room service - needed to go down to reception desk and order it), ordered food itself wasn t good

went to restaurant and nobody came to serve me, then i tried call room service to order food and again no answer maximum 36 degrees in shower, was cold for

the room service didn't work, even going through reception

the room service food was quite poor considering the quality of the main restaurant

unfortunately room service menu is terrible - we were a bit shocked given the high quality of breakfast

room service was excellent and front of house people could not have done anything else for

could order room service outside restaurant hour e

room service does not serve the full menu 24/7

like reception and room service didn't really have a good handover

the room service was efficient and tasty but we would have preferred eating in the restaurant

like 5star uk standard room service food was rubbish charged 20 euros for black coffee didn t order cold toast and

also, room service was late when needed just for a cup of tea

there was not room service

staff and room service

had a room service issue sadly

a little extra - 3 for flip flops in the spa, no complementary water in the room, prices for room service are above average

although we didn't use room service it was available

on one occasion we had room service, we didn t have to wait too long and it was delicious

room service took almost an hour

room service food

room service was excellent

the gym is not located at the property. this should be advised in the property description.

no kettle in the room , had to ask for a corkscrew. gym off site

very good room service and a comfortable room

we ordered a bottle of basque sparkling wine from room service

very expensive, no in house options for lunch or dinner, except for a very limited room service

a limited room service menu.

euros) and sat in the room enjoying the view

doorman, bell hops, 24 hr room service, a good restaurant

room service, accommodation and provisions were exvcelent

the room was very comfortable and clean, and the room service quite fast

the qr codes in the room for room service and such didn t work

room service far too expensive

however, prices at the bar, for room service and for breakfast were ridiculous

in addition charge 4 eur for each room service

loved that the hotel is across the street from the guggenheim! loved the room service!

the room service food is impeccable and all the staff are exemplary

fast room service, every request is done in a few minutes

r brunch) and it was delicious/fantastic

didn't have breakfast, but opted for room service

other rooms) in the morning was too

niggle was lack of 24hr room service

shower, and bathtub were too old room service

room service is available in case you need it

also very clean, room service daily

an excellent stay with young kids - highly recommended

an excellent stay with young kids - highly recommended

squeaking clean & comfy, great bed, adequate storage space, safety box in the room, unlimited wifi allowed streaming, very efficient aircon, good sound insulation from the street noise

if two people want to have room service, they cannot sit together

the garage was well managed and room service timely and

room service meal , menu was limited and food was just ok

is difficult to know where to request more as there is no hospitality department in the hotel and room service will only bring ready made coffee

room service

very comfortable room, quick friendly service. restaurant & room service very good.

breakfast and room service really good

room service is a huge plus

the various restaurants the location the room service

staff were excellent and room service was very good

room service food was also fantastic and good value for money

there was no room service for food etc in the advertised time as the cook was sick

no room service until 8.30 pm

they seemed to be having a little bit of trouble with the room service

room service food was not good by any means unfortunately but we loved the woman who delivered the

t even a coffee) until 11am

one day room service was poor

great large room and room service and location close to old city and guggenheim museum by walk.

can t order room service

the bar was very nice as well as the room service

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

was a better room that was unused than the one i had booked, and whenever i called, reception and room service were extremely responsive

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

also good wifi

bright and clean room and bathroom with very fast wifi

size room, bed, room service

location, very clean, confort, fast room service

room service

we ordered a pizza through room service

we could not reach room service or the front desk

there is a restaurant and room service, washing services and i could easily store my bags and had a comfortable wait on the

instructing how to call reception, there was no brochure in the room about facilities, menu for room service

we however ordered room service which took close to an hour for fries

restaurant & room service & bar on the rooftop

no one answers the ring for room service / house keeping

room service was flexible as we stayed in the room until 1 pm and they still did an excellent job

very comfortable bed and excellent room service and changeover

room service was below par the shower had mold on the sides and the drain was semi clogged and

room service at night came within 20 minutes as i had been notified

the room was very comfortable and room service was good value, a varied menu and delivered promptly

guess because of covid) so couldn t eat in / get room service etc

room was a bit small but not a huge issue room service - probably ordered the wrong thing

room service available, brakfast very tasty and a restaurant within the same building

room service food and breakfast is poor quality.

quite expensive, and would like to have option for glass of wine in the room service not all full

great to cool down in though and bar beside it was great which was open til 10pm

pool was very shallow so not for swimming in

lovely friendly staff and nice gym

for breakfast room and gym was out of that section and a flight of stairs down

well equipped gym and spa

staff was friendly and room service meant that my bed was cleaned very quickly.

staff very friendly and kind. lovely gifts in the room for our kids.

fantastic location, comfortable beds, great staff and a lovely breakfast.

very good breakfast

great location in the old town. great sized rooms and breakfast was fantastic

no phone for room service

room service and when i ask for a drink to make a toast for new year's eve it has not been possible

the room service and cleaners entered as they pleased without ever knocking.

one evening i ordered pizza from the room service menu, it was ready within 20 minutes and tasted delicious

location. room service was very good

has lots of paperwork and validations room service for dinner - low quality food kids bed of low quality but couples bed quite good

room service is strange, knocked over our stuff at the bathroom and left glasses and coffee mugs

the bed was really comfy and the room service was tasty.

no room service menu in room, no coffee making facilities in room.

room service was nice too

there wasn't room service either

room service was excellent, good food and the woman who delivered to our room was very friendly

i would have liked to be able to make tea in the room and room service.

the main negative i will give the fact that room service took my cup, plate and cutlery

zen approach went a little too far only one chair in bedroom withno table to eat at for room service meals which were preferable to eating in the very plain dining

30 for meals or whether room service should be used

proximity to beach. clean and spacious room. access to room service.

the advertised room service was not available..

ordered room service and staff only too pleased to help

spacious room and room service

friendly people. nice comfy room. parking space.

eat for me, as i was travelling by car) with nice wide prking

great bar serving very reasonably priced food

bar with coffee, breakfest and lunch

staff was kind, parking was easy

outside the city, easy access, convenient parking, great food, but best of all, the staff were excellent

good wifi

wifi was unusable the first night and then fixed

good parking if you are driving

parking could be a challenge depending on the number of hotel guests, and guests at the restaurant

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

with a purpose - to spend two days in bilbao - whereupon we needed to park a full car and trailer safely

free wi-fi and free parking

lots of parking, great hill views, good size good, easy access to motorway.

parking was free and convenient