waited at the bar for ages for a drink but gave up and went to bed

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned or polished

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

several things: - wifi didn't reach our room and because they were out of space

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

the room and bar facilities.

cafeteria and hotel bar closes early

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff in the dining area to re-stock the buffet

friendly bar with snack food available

basic bar area

restaurant was great. the staff was quite friendly and helpful. room service was very good.

had room service as we were tired superb food and pleasant

t pricey by spanish standards) meals in the cafeteria

lively bar/restaurant with good bar menu

location, nice room with comfortable amenities, very friendly staff, easy on-site parking, lively bar and courtyard seating area

it also offers a fine (but more expensive) a la carte menu and a decent room service menu (-)in room offer of tea, coffee, water etc was poor, and room service expensive. (-)the restaurant should offer room service for evening meals. helpful if travelling with a dog, (+) dog friendly and good room service (-)could not use the restaurant or the bar or get room service (-)done by your pets - never had to do this before an extra 10 for each dog charged offered room service but didn t answer phone underground parking spaces a bit (-)no coffee/snack facilities. room service food was not good. chips not cooked, chicken burnt (-) no room service and no table in restaurant lunch or evening as there was a fiesta on sunday (+)club sandwich via room service was amazing however the chips were fried so much they were impossible to eat the (-)so had to sit in the room with her all afternoon and night as weather wasn't good and had to get room

rooms dog friendly and close to ferry port 15 mins drive away - late check out at 12

for late check out only 5 per hour up til 5pm if required

the hotel wifi was fast and everything worked well

we found the reception, restaurant and bar staff to be equally friendly, courteous and efficient

it was very well located, near the guggenheim museum. the room service was also good.

no room service to order some food

of room service/food options close by

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his shirts which came back next afternoon to the room

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

good car parking with underground and surface parking

underground car parking and nice walks around area

very friendly and good price. garage parking for motorbikes.

free parking on premises

the staff were very helpful and the breakfast was good

the room service menu says kitchen open until 4 pm, but when trying to place an order at 3 pm they tell

there was no room service menu in the room and no wifi instructions

often, there was no one serving at the bar, maybe dealing with room service but annoying when you're trying to get a drink

staff were attentive and friendly, the room and complimentary goods were a bonus, room service was also good

i got the same excellent service from the restaurant staff and room service

also, room service was late when needed just for a cup of tea

like reception and room service didn't really have a good handover

room service food was poor and cold

the room service was efficient and tasty but we would have preferred eating in the restaurant

room service

room service was excellent and front of house people could not have done anything else for

unfortunately room service menu is terrible - we were a bit shocked given the high quality of breakfast

room service does not serve the full menu 24/7

the room service food was quite poor considering the quality of the main restaurant

could order room service outside restaurant hour e

very handy for bilbao ferry port. strong wifi. clean budget hotel.

wifi wasn't clearly advertised, so in my sleep-deprived state it was easier to continue using my

really appreciated on site restaurant and bar which meant we didn't have to leave the hotel during our one night stay

wn key for entry) good cafeteria

very friendly staff. good bar and restaurant. rooms spotless and very quiet.

there appears to be a room service menu but no way to order as reception does not answer calls

the room service didn't work, even going through reception

great food served in room service for dinner

when trying to order a room service - needed to go down to reception desk and order it), ordered food itself wasn t good

quick room service at dinner time

although we didn't use room service it was available

staff and room service

had a room service issue sadly

on one occasion we had room service, we didn t have to wait too long and it was delicious

a little extra - 3 for flip flops in the spa, no complementary water in the room, prices for room service are above average

a limited room service menu.

the hotel does not have a restaurant in it but there is a room service for dinner and plenty of options near by

euros) and sat in the room enjoying the view

cording to the menu) at 5pm and they said they didn't serve until 6pm

i tried to order their 24 hr room service

private on-site open air parking

surroundings staff simply brilliant breakfast choice incredible attention to detail staff anticipate your every requirement, car was at

is was quickly rectified by

while we were there the weather was not very warm yet so pool etc

staff organised complimentary secure parking for my ferrari in their garage

however, prices at the bar, for room service and for breakfast were ridiculous

in addition charge 4 eur for each room service

the room service food is impeccable and all the staff are exemplary

loved that the hotel is across the street from the guggenheim! loved the room service!

excellent room cleaning and room service staff

room service is available in case you need it

also very clean, room service daily

wifi was free, but weak, for emails okay

check in late cleaning perfect late check out

free wifi, free coffee service

room service took almost an hour

room service food

room service was excellent

breakfast was great with a big choice beautifully presented

the wifi coverage was inadequate in the room

the qr codes in the room for room service and such didn t work

room service far too expensive

staff was very helpfull, breakfast was great as was room service.

room service was very quick, beds were very comfortable.

-room service food prices were too high.

not really a 5 star hotel. unmodern room. bad pillows. no minibar. room service food not good.

there were no information leaflets in our room, and we had to ask about everything, including room service menu, spa facilities, location, and menu for evening dining

if your children wish to eat dinner before 8pm your stuck with limited room service options

room service meal , menu was limited and food was just ok

if two people want to have room service, they cannot sit together

the various restaurants the location the room service

room service is a huge plus

staff were excellent and room service was very good

no food available, not even room service after 2300

very comfortable room, quick friendly service. restaurant & room service very good.

didn't have breakfast, but opted for room service

shower, and bathtub were too old room service

r brunch) and it was delicious/fantastic

other rooms) in the morning was too

a 4-star i expect the receptionists to understand english at least for for simle requests like room service

the bar was very nice as well as the room service

one day room service was poor

t even a coffee) until 11am

great large room and room service and location close to old city and guggenheim museum by walk.

can t order room service

is good selection but very average quality food, coffee is really not good, room service is only available between

room service wasn t great but that s a minor issue

there was no room service for food etc in the advertised time as the cook was sick

no room service until 8.30 pm

room service food was also fantastic and good value for money

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable

room service/bar food is a disaster

the room service menu was extremely limited and needs to be extended for

room service at night came within 20 minutes as i had been notified

however, room service had a nice selection and the delivery was timely

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

was a better room that was unused than the one i had booked, and whenever i called, reception and room service were extremely responsive

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

also good wifi

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and stable

size room, bed, room service

room service

location, very clean, confort, fast room service

we could not reach room service or the front desk

we ordered a pizza through room service

restaurant & room service & bar on the rooftop

we however ordered room service which took close to an hour for fries

there is a restaurant and room service, washing services and i could easily store my bags and had a comfortable wait on the

the restaurant was closed on the sunday evening but we managed to get room service

instructing how to call reception, there was no brochure in the room about facilities, menu for room service

guess because of covid) so couldn t eat in / get room service etc

room was a bit small but not a huge issue room service - probably ordered the wrong thing

room service available, brakfast very tasty and a restaurant within the same building

room service food and breakfast is poor quality.

quite expensive, and would like to have option for glass of wine in the room service not all full

staff was friendly and room service meant that my bed was cleaned very quickly.

sco viejo), spacious and comfortable room, delicious breakfast with wide range of selection

location and great breakfast!

staff very friendly and kind. lovely gifts in the room for our kids.

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

one evening i ordered pizza from the room service menu, it was ready within 20 minutes and tasted delicious

no phone for room service

the bed was a bit hard for me, also it could do with room service.

minibar, no room service

room service and when i ask for a drink to make a toast for new year's eve it has not been possible

lovely friendly staff and nice gym

extremely comfy and large bed. staff were friendly and helpful. gym was pleasant.

pool was very shallow so not for swimming in

for breakfast room and gym was out of that section and a flight of stairs down

breakfast bar had a huge choice of food

has lots of paperwork and validations room service for dinner - low quality food kids bed of low quality but couples bed quite good

room service is strange, knocked over our stuff at the bathroom and left glasses and coffee mugs

the bed was really comfy and the room service was tasty.

no room service menu in room, no coffee making facilities in room.

room service was nice too

there wasn't room service either

room service was excellent, good food and the woman who delivered to our room was very friendly

i would have liked to be able to make tea in the room and room service.

the main negative i will give the fact that room service took my cup, plate and cutlery

zen approach went a little too far only one chair in bedroom withno table to eat at for room service meals which were preferable to eating in the very plain dining

reception and bar staff helpful and polite

great bar serving very reasonably priced food

thout password) worked though i had to go back down and ask about it

there is a nice free parking

staff was kind, parking was easy

we had drinks and snacks in the bar and the food was delicious

wifi works well

good parking if you are driving

parking a bit limited a bit far away from bilbao city centre if you wanted to explore it

t

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

with a purpose - to spend two days in bilbao - whereupon we needed to park a full car and trailer safely

parking was free and convenient

free wi-fi and free parking

lots of parking, great hill views, good size good, easy access to motorway.

we were alone in the hotel, the breakfast was outstanding, in a terrasse with a beautiful view on the mountains

we had to leave early in the morning and we not able to eat the breakfast provided but we so wish we would have been able to

free parking

good buffet style breakfast

facilities including the jacuzzi and the dry sauna as well as a small little gym