breakfast was of poor quality and boring

a medium size hotel with own spa circuit

the spa were closed in the weekdays

spa closes at 18.30. most of the rooms without bath.

the spa was very good.

parking is available near the hotel and there is a kitchen/bar downstairs

attention of the housekeeping staff, the check-in was fast and easy, the bar staff was pretty accomodating and polite

they did play different kinds of music in the bar and outside in the terrace and a bit too loud.

eventually discovered a bar that

there was a bar where pastries and sandwiches could be bought, but there should be more choice

close to bars, restaurants, and shops

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

no on site car parking

a problem, but be aware that parking is on the road and a steep climb to the hotel

is open in the pretty village of garai) so it's 10 mins drive and then somewhat challenging parking to the large town of durango which is very a locals town

parking was downhill from the hotel

host was very friendly. parking nearby. the area is beautiful.

breakfast was superb with fresh fruit, yogurt, plum cake, coffee, warm toasted semolina bread with

what a great hospitality. very nice breakfast. superb setting

there is a charging station for electric cars right in the parking lot

as others are reporting, the breakfast is a lovely touch

owners, service, breakfast, dog friendly, peaceful, parking, high ceilings, interior

parking was free and convenient

free wi-fi and free parking

with a purpose - to spend two days in bilbao - whereupon we needed to park a full car and trailer safely

lots of parking, great hill views, good size good, easy access to motorway.

room service, one of our orders was a burger without vegetables and with goat cheese instead of

zen approach went a little too far only one chair in bedroom withno table to eat at for room service meals which were preferable to eating in the very plain dining

room service only until 11pm, no ice machine for guests

i would have liked to be able to make tea in the room and room service.

the design was great, friendly personal, free coffee and water, great room service

wifi is a bit poor - so bare that in mind if you rely heavily on it

free wifi

the restaurant was large, clean and the food was excellent, big breakfast the next morning, parking for my motorbike

breakfast is included and served in the restaurant

very friendly personnel and good breakfast

breakfast was great, dinner was good too and so reasonably priced

chose saiaritz to have a rural base close to bilbao, with parking

has lots of paperwork and validations room service for dinner - low quality food kids bed of low quality but couples bed quite good

had room service on the last night - the burger was great and the wine good

room service is strange, knocked over our stuff at the bathroom and left glasses and coffee mugs

location is not convenient as uphill from most places, the breakfast was available in the room service menu with both continental and english breakfast, but i was told that service started

access to fitness club without paying no room service after 11pm staff not very welcoming or friendly would not recommend this hotel or

lovely jacuzzi, steam room and sauna and you get a massage, also a roof top pool with a bar which was the perfect place to see the fireworks for the festival

perfect location for a city break on the river by the old town with good facilities including a gym, indoor jacuzzi

not much you could do but the pool and sky bar was a bit limited in size

no bar service after 9pm

the food was super and the spa was great to start the day before breakfast

guess because of covid) so couldn t eat in / get room service etc

room service available, brakfast very tasty and a restaurant within the same building

room was a bit small but not a huge issue room service - probably ordered the wrong thing

shame that nothing was open

staff, from the front desk, to the restaurant, bar, and room service were exceptional

staff was friendly and room service meant that my bed was cleaned very quickly.

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

very good breakfast

there are lots of restaurants and shops around the area and there s also a self service laundry shop (autolavanderia adei) 3 minutes walk if you need to get rid of the dirty laundry in (+) due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate (-) everything in hot laundry

breakfast was superb, a selection of spanish cuisine and british foods presented as a buffet

minibar, no room service

very clean room, friendly and helpful staff, nice room service

the room service and cleaners entered as they pleased without ever knocking.

room service and when i ask for a drink to make a toast for new year's eve it has not been possible

the bed was a bit hard for me, also it could do with room service.

there is a restaurant and room service, washing services and i could easily store my bags and had a comfortable wait on the

restaurant & room service & bar on the rooftop

we however ordered room service which took close to an hour for fries

room service was very fast

are booking this hotel keep in mimd the restaurant does not open for dinner and you have to order room service with limited options

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

was a better room that was unused than the one i had booked, and whenever i called, reception and room service were extremely responsive

bright and clean room and bathroom with very fast wifi

wifi wasn t working

we ordered a pizza through room service

size room, bed, room service

we could not reach room service or the front desk

room service

location, very clean, confort, fast room service

and the airport) very friendly and helpful staff with the added bonus of a superb restaurant, bar and garden

wifi works well

plenty of free parking

there is parking for guests

you don t have to pay a lot for breakfast as you can dine quite well in the bar as well

there was no room service for food etc in the advertised time as the cook was sick

is good selection but very average quality food, coffee is really not good, room service is only available between

room service food was not good by any means unfortunately but we loved the woman who delivered the

room service wasn t great but that s a minor issue

room service food was also fantastic and good value for money

room service at night came within 20 minutes as i had been notified

however, room service had a nice selection and the delivery was timely

the room service menu was extremely limited and needs to be extended for

the room was very comfortable and room service was good value, a varied menu and delivered promptly

room service/bar food is a disaster

t even a coffee) until 11am

great large room and room service and location close to old city and guggenheim museum by walk.

evening meals would have been handy as weather was bleak but they did have a small selection for room service i believe

can t order room service

the bar was very nice as well as the room service

didn't have breakfast, but opted for room service

other rooms) in the morning was too

there was a strike from the cleaning service during my stay...no room service...no fresh towels

r brunch) and it was delicious/fantastic

shower, and bathtub were too old room service

there were no information leaflets in our room, and we had to ask about everything, including room service menu, spa facilities, location, and menu for evening dining

no room service which i expected for a 5-star hotel.

not really a 5 star hotel. unmodern room. bad pillows. no minibar. room service food not good.

if two people want to have room service, they cannot sit together

is difficult to know where to request more as there is no hospitality department in the hotel and room service will only bring ready made coffee

room service, accommodation and provisions were exvcelent

great room service and breakfast

room service was very quick, beds were very comfortable.

room service far too expensive

the room was very comfortable and clean, and the room service quite fast

well situated to walk to guggenheim and old downtown, exceptional staff and room service

great breakfast, room service every day , bathroom equiped with barh- what we really appreciated, especially during

the various restaurants the location the room service

no food available, not even room service after 2300

very comfortable room, quick friendly service. restaurant & room service very good.

room service was excellent

room service took almost an hour

room service food

breakfast was great with a big choice beautifully presented

the breakfast is exceptional, and the staff is very friendly and welcoming

room service is available in case you need it

also very clean, room service daily

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

little attention for the kids

location spacious, clean comfortable room and bathroom fast wifi, excellent a/c, mini fridge very friendly and helpful staff

only a few minutes drive to the top of the bilbao funicular railway where there is free parking and every 15 minutes takes you down into the heart of bilbao for around 4,50euros including

wifi worked properly

parking is easy, check in was smooth

lady in reception and running the bar in the evening was excellent

eat for me, as i was travelling by car) with nice wide prking

loved that the hotel is across the street from the guggenheim! loved the room service!

fast room service, every request is done in a few minutes

have been greater, only one type of each tea bag etc

the room service food is impeccable and all the staff are exemplary

in addition charge 4 eur for each room service

very good room service and a comfortable room

a limited room service menu.

we ordered a bottle of basque sparkling wine from room service

cording to the menu) at 5pm and they said they didn't serve until 6pm

euros) and sat in the room enjoying the view

had a room service issue sadly

although we didn't use room service it was available

a little extra - 3 for flip flops in the spa, no complementary water in the room, prices for room service are above average

staff and room service

on one occasion we had room service, we didn t have to wait too long and it was delicious

restaurant only serves room service

went to restaurant and nobody came to serve me, then i tried call room service to order food and again no answer maximum 36 degrees in shower, was cold for

room service food was quite average

great food served in room service for dinner

good, clean facilities with room service

unfortunately room service menu is terrible - we were a bit shocked given the high quality of breakfast

room service does not serve the full menu 24/7

could order room service outside restaurant hour e

room service was excellent and front of house people could not have done anything else for

the room service food was quite poor considering the quality of the main restaurant

like reception and room service didn't really have a good handover

like 5star uk standard room service food was rubbish charged 20 euros for black coffee didn t order cold toast and

room service food was poor and cold

also, room service was late when needed just for a cup of tea

food from the room service menu was terrible

there was no room service menu in the room and no wifi instructions

room service was fast and excellent

i got the same excellent service from the restaurant staff and room service

staff were attentive and friendly, the room and complimentary goods were a bonus, room service was also good

hotel a bit tried, unfortuately due to covid no facilities available except room service

no room service to order some food

of room service/food options close by

it was very well located, near the guggenheim museum. the room service was also good.

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his shirts which came back next afternoon to the room

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

easy parking on the premises

free car parking snd easy walk to/from town center

central location with good bar and pintxos. good value

nice staff in the bar and reception. nice quiet hotel.

the bar downstairs was brilliant, just loved it

the bar underneath does great pinchos and the staff are really friendly

wifi all right