when i arrived and friendly female receptionist when i checked out , nice cold drink from the bar , good location , lovely area

the staff are very welcoming, the little tour is unexpected but lovely, did nit get to try the bar this time but the breakfast room has a great view by the river

got early check in and a little helpful late check out

we stayed one night with 3 young kids and then the 2nd night just as a couple

great bar and dj for a friday evening

great location great staff - especially the bar lady from ukraine

was very unhappy when using the “spa” as it was a cold swimming pool full of kids and no “hydrotherapy pool”

the room service breakfast option

refused to allow us early check in, when requested 3 months before booking and refused again on day

wifi signal was weak, the minibar was empty and there was a strange smell coming from the empty

swimming pool

evening man helped sort wifi issue and the night porter who was still on when i left early the next day was very helpful

very comfortable bed and a really spacious room. delicious room service food.

good wifi in case you need to work from there

delicious room service food

friendly staff, lovely room, great bar and

it s a limited space area but only because of central town location - no bar or anything like the ibis heathrow

exceptionally comfortable bed, friendly and helpful staff and an excellent continental style breakfast included with the price

the staff on breakfast was also very helpful and great, especially i want to thanks to miss selvia , she was

abused me while i already informed them late check out

everything was ok apart from being asked to pay for the pet. early check in was great.

nice location good parking nice room comfy bed

spa fantastic

snake and ladders soft play and playground for kids when they are bored

wifi could have been better in the rooms

there's parking

the staff were incredibly accommodating from an early check in through to the evening close down

the room was excellent value with room service included (a lovely touch) - beautifully decorated with all the modcons and very (-) the room service did not bring the food and drinks on a tray (+)complimentary upgrade, everything stocked in the room was free. room service was excellent

appreciated the air conditioning on a 30 deg day and it had a fun vibe in the bar and patio area

watching the river with a bottle of red and lovely bar snacks

we were allowed an early check in and we had to be somewhere in the early evening

the wifi also did not work on my colleagues work laptop

one thing that other guests may be less happy with would be the selection on the room service menu

the bar & breakfast areas were nice, everywhere was clean & the staff really pleasant &

bacon at breakfast was rather overdone as far as i was concerned, but my wife liked it that way

10.13 for two bottles of beer? expensive and why an odd number? wifi isn t easy to get onto

great ftrshly cooked breakfast - no warmed up buffets here

i thought breakfast buffett was a bit poor expected more cereals for kids

well located for hampton court palace with parking and an excellent breakfast

was superb and the bar and restaurant family friendly

secure parking and clean rooms

kitchen not very well equipped. stairs very steep and not very clean.

we used the kitchenette for breakfast

excellent wifi

very strong and stable unlimited wifi tv with many freeview channels

room we had was well appointed with good tea and coffee in a kitchenette

convenient bar downstairs serving lovely food and drinks

well considered homely, comfortable- above and beyond facilities (lovely robes , kitchen , great bath) the best pub and restaurant with the (+)apartment was very comfortable, super clean & very well presented & kitchen facilities well equipped (-) only slight niggle with the apartment was the small kitchenette: it was lovely, had everything needed but the sink was too small for some of the (+)apartment, high end furnishings and decor- all beautiful, very comfortable and spacious with kitchen, fridge and microwave

excellent wifi

couldn't fault the room but the lifts, bar & cafe were not very clean

we request for early check in and they only request for an extra charge of gbp 10, which we think is very

i would love a squat rack in the gym

was just a great location easy transportation by bus or train, staff were very friendly bar and coffee area was brilliant

wifi didn't work too well

the bar could stay open longer possibly?

beds extra comfy ,bed settee made up friendliness of staff-reception and bar nothing was to much trouble

would have liked to have the restaurant menu in the room so we could have ordered room service from it

was exactly how i wanted, bar staff and reception was lovely

family room all laid out well and kids beds made

ow, disconnecting every 5 min), unlike the connection at the

no 24 hour room service

was wonderful inside the hotel and on the outside area where bar is

he whispering angle bar) however the one thing that lets you down is the terrace

beautiful park to walk through

excellent room service and food was delicious

wifi very good and the little extra touches in the room were brilliant

wifi codes seem to be for one or a few days only so i was often trying to relog in

we had to get room service at 10 pm

had lunch, breakfast and room service dinner during our stay

wifi was great and reliable

gym could receive an upgrade.

late in the day and may be this being close to airport, some flexibility should be provided for early check in at a price

nos for adults, great choices comfortable hang out spots, games for kids too, even though it look super adult with check in at the bar

the staff, the view from the hotel watching the planes come into land and take off, the free wifi

room was great, couch was already set up as a bed for our kids

the games for the kids on the evening and the breakfast was fresh tasty and had something for everyone in the family

wifi that worked, and wasn't just a hotspot

wifi was average to poor at times, but overall it did what it needed to

service poor, free wifi did not work

ll english)

good shower, decent bed, wifi & tv

perfectly designed and wonderful to have a kitchenette. excellent shower.

wifi is unprotected but i used my vpn

crowave, fridge, electric hob

great to have a small kitchen area too

wifi too was more often off than on

breakfast good location brilliant

great breakfast and comfortable bed

bother with the wifi but i saw no information in my room

staff were very helpful with early check in

no hot water in the shower - breakfast not very assorted - no laundry service

and one more thing about this hotel incredible breakfast

staff were helpful when i asked for early check in, all be it was an extra 15 for the 3 hours before regular check in time

rooms very clean . breakfast service was rubbish

parking was thankfully easy and free

they did not refill some options after room service, particularly the included water bottles

service, rooms, facilities, staff - we were a group of 10 (kids and adults)

there is a large bar area with ample seating

the location outside of the city centre but so close to train station, free easy parking

room service for food

you need a room that s very central for reliable wifi, otherwise all is great.

wifi is really

ordered room service and it was lovely

atmosphere in the bar area with delightful attentive staff

the parking is great too, small car park but plenty of space, and there is space on the road to park

lovely balcony and minimal noise, even though bar and beer garden in close proximity

did wonder where my sat nav was taking me) i arrived plenty of parking spaces a few steps to heave up my case

a rather forlorn track

initially felt like i was at the wrong place as the bar is located on the first floor and i expected to walk into a reception of some sort to check in

no room service

staff at bar

good location, late check out and great breakfast selection.

the world, staying in ibis hotels in multiple countries is always a blessing you know you have wifi, bathrooms, service and the room is always in good

not applicable. early check in at lhr soe skipped breakfast