early check in given, bowling opposite at hollywood bowl was great fun and you could walk there

couldn't fault the room but the lifts, bar & cafe were not very clean

we request for early check in and they only request for an extra charge of gbp 10, which we think is very

wifi kept going down

liked the mini gym - more hotels should have one - i can then tuck into a breakfast knowing i've had some exercise

friendly staff and quiet hotel slept well and good breakfast

probably the breakfast needs a bit of more variety especially to accommodate vegetarians.

it was very clean convenient and with good facilities like a gym

good location, value for money, parking, easy check in and helpful staffs.

- there is a decent amount of parking which is first come first served

free car park at the hotel was very handy but i would say not to get back too late as parking spaces get filled up

great breakfast. good for parking. staff exceptional. room n bed v clean.

room service was expensive and not good quality

wifi was off and on

wifi didn't work second visit...view not good lovely private uninterrupted stay

the gym is on level 2, and despite our room being quite far away the sound of people repeatedly

lots of restaurants and bars nearby on the river front

meal in the restaurant was excellent rooms were clean and comfortable with good facilities parking was easy staff friendly and helpful great location with easy access to town and train

i had to keep reminding myself it was a pub, but when kids are literally running around from 8pm, causing disruption for all guests and the staff

we were given a very early check in which was wonderful as we had come off a long flight

to order room service but there was no phone in the room

free wifi choice for breakfast air conditioning.

the bar and breakfast area are beautifully decorated and the room was wonderful

room was very clean, pub itself is great and worked in the bar in the afternoon - found it a very comfortable place to work

the room was excellent value with room service included (a lovely touch) - beautifully decorated with all the modcons and very (-) the room service did not bring the food and drinks on a tray (+)complimentary upgrade, everything stocked in the room was free. room service was excellent

beautiful room and hotel! great breakfast and great bar too.

we were allowed an early check in and we had to be somewhere in the early evening

you need a room that s very central for reliable wifi, otherwise all is great.

were told room service was 24hrs and checked with the duty manager

we got a puncture when we were about to leave they helped us sort out the rac and gave us and the kids free

wifi see above

a little precarious but they did have a non slip mat & a bar to grab

all the staff in the breakfast area are great excellent service always smiling and coffee spot

almost 300 for a room for one night, but breakfast wasn't included in the price

wish food and bar hours ran later especially given it was a friday night but all in all there was nothing i was

restaurants were great, we had drinks on the terrace, breakfast and afternoon tea whilst there

plus good service from bar and restaurant staff

coffee machine and snacks llittle blue guide book was a great help for explanations, facilities, room service, etc rooms are good a size and clean, and beds are comfortable

bar is a lovely atmospheric place to enjoy a drink

slight doggy smell in the bar and and breakfast area due to the hotel welcoming dog walkers , i am being picky and did not

nothing to dislike - only slight issue we experienced was problematic wifi signal in our room.

wifi did not work at all.

room service was lovely polite and helpful, so was reception staff

hotel desk isn t always manned so you need to go to the bar for service, really wasn t a problem just an

wifi was dreadful

free wifi was a put off as it didn't work

it was great to have the excellent coffee and tea as well as a well stocked mini bar and snacks

the wifi wasn't always great

good breakfast helpful staff good wifi convenient for station

breakfast was amazing and we had a nice evening meal. wine prices were a little steep.

wifi was erratic to say the least

the breakfast was amazing. bed was very comfortable. staff very friendly

was no netflix for kids to be entertained

the hotel itsself is spaceous, with a breakfast / lunch / dinner lobby on the first floor that includes a small bar

nice bed, nice kitchen, nice amenities

breakfast was lovely, although each day i did have to explain i was a genius at booking

en for blue badge holders)

a mini bar and snacks obviously to buy

good location with on site free parking.

the room was lovely, parking easy

very good facilities, excellent food, friendly staff, free parking.

didn't take anything, honestly :)

convenient bar downstairs serving lovely food and drinks

well considered homely, comfortable- above and beyond facilities (lovely robes , kitchen , great bath) the best pub and restaurant with the (+)apartment was very comfortable, super clean & very well presented & kitchen facilities well equipped (-) only slight niggle with the apartment was the small kitchenette: it was lovely, had everything needed but the sink was too small for some of the (+)apartment, high end furnishings and decor- all beautiful, very comfortable and spacious with kitchen, fridge and microwave

excellent wifi

bar staff very friendly

whirlpool and spa area were

spa and great breakfast

parking directly in front of the hotel was very convenient - important when travelling with kids

the hotel gym is very big with a good variation of equipment

bar was quite noisy during the evening and the backround music was a bit overpowering at

some of the bar staff could try smiling ud83dude01

parking is limited and this is not helped by people visiting the greyhound and parking in areas

the food let the place down - i had fish and chips as room service - clearly frozen food cooked through

old worldly charm of the bar area

and the restaurant and bar a is great

got early check in and a little helpful late check out

we stayed one night with 3 young kids and then the 2nd night just as a couple

the bar is stunning - great to wind down in after a long afternoon at twickenham

the staff are very welcoming, the little tour is unexpected but lovely, did nit get to try the bar this time but the breakfast room has a great view by the river

when i arrived and friendly female receptionist when i checked out , nice cold drink from the bar , good location , lovely area

staff, clean and tidy rooms, attention to details, plenty of space to park a car for free, good wifi, ect

d to fill in a form) so we didn't bother

free parking was a bonus too

room service didn t remove my tray from outside of my door, so bought it down myself the next

charging facilities and have not seen bar snack to buy placed in the rooms

very comfortable bed and a really spacious room. delicious room service food.

), great location by the station and the room service food was amazing

decent room service menu with quick delivery

weird high-pitched noise coming from bathroom during the night. wifi didn t work either.

though football on in bar we couldn't have been made to feel

the bar staff were fab

wifi a bit unsteady.

the bar and restaurant are good, too

the staff is wonderful from checkin, breakfast and ordering room service

breakfast really good and staff very friendly and helpful

excellent wifi

a really warm welcome in the very inviting bar area

pub/restaurant/wine bar are all immaculately maintained and the location is extremely spacious

wifi was very good as was the choices on the television

also the wifi was very poor and kept cutting out

the parking is great too, small car park but plenty of space, and there is space on the road to park

the food was good, especially the breakfast

staff are all really friendly and welcoming, good breakfast and comfortable room

breakfast was fab. freshly made and hot.

easy parking, a lovely breakfast and a lovely location by the river all enhanced our experience

though others in our group had a larger space)-as was the breakfast table-not enough room for the plates etc

sufficient free parking in a rural setting

the bed was very comfy , the room service was good and staff very helpful .

the room service was prompt and the food we ordered delicious and just what we needed

staff were excellant, very friendly & polite, the hotel was imaculate as were the roooms, the breakfast was very good also, they say you get what you pay for, well you do here

the honesty bar was brilliant- huge lovely showerroom

great bar - great sleep - comfortable and clean

recommend the alma, train stop at the front door, lovely room, most comfortable bedding, room service fantastic, food enjoyable and staff very accommodating

they are flexible and allowed an early check in and late check out, which was very helpful

least on a sunday)

spent a few hours in the bar in the evening and the staff were very good and attentive

phoned to let the hotel know that i was coming early & to request an early check in

the services was very good. rooms were clean. the breakfast was good.

dropped into a lovely wine bar with tapas nearby

with kids it was the perfect place

kitchen not very well equipped. stairs very steep and not very clean.

very strong and stable unlimited wifi tv with many freeview channels

we used the kitchenette for breakfast

excellent wifi

room we had was well appointed with good tea and coffee in a kitchenette

all facilities, in particular the restaurant, the pool and the room.

wifi worked with no issues

few issues - no free wifi in the room - this is poor/ our shower door leaked, turned the bathroom floor into a paddling

breakfast came freezing cold which was upsetting as i had laid 20 each and extra for room service, the coffee was also cold and we ended up having to wait hour and 10 mins for our food

i specially picked this hotel by filtering for swimming

the downstairs mainly caters to the pub / restaurant it can be a bit awkward to check in at the bar area - especially when checking in in the evening

+ the hotels restaurant, bar and beer garden welcome guests with a very nice and warm atmosphere

fantastic place to stay tastefully done throughout and the restaurant and bar is perfect.

location, lively bar with garden, beautiful decor, excellent food in the restaurant, attentive and friendly staff

each and every one of them from the check in to the bar and restaurant, to the night manager

staff weren’t helpful infact she was rude and made me wait for 2 hours before i could do early check in and pay extra 10 pounds for early check in