the staff, the view from the hotel watching the planes come into land and take off, the free wifi

the staff were friendly, and the bar area looked amazing

room was great, couch was already set up as a bed for our kids

was exactly as we would appreciate as a couple without a child, yet also very accommodating for kids, so we enjoyed both worlds and didn't need to compromise on anything

they have a small gym which is well equipped and is perfect for a quick workout

we love the hotel and the breakfast

not 24 room service

you dont have to use the shuttle bus, which is around 8 pounds nice room good breakfast thank

wifi was excellent even managed to stream on my laptop with basic wifi

wifi did not allow me to work at 22:30 and tried again at midnight

and 3) we were going to mexico

kids loved the pool!

5 charge for room service

food ordered through room service was prepared in a timely fashion, portion sizes were very generous and the food itself

equipped gym, nice restaurants, lovely area around the swimming pool

beautifully appointed room exceptional customer service lovely pool/sauna caluccio's restaurant

it s gym was open early

comfortable beds, clean, the staff were very friendly, the food was really really good, room service was perfect

cleanliness, excellent gym facilities, great breakfast buffet and friendly and helpful staff.

some noisy renovations to bar area. but should be ok when completed.

we loved the bar and restaurant which meant we were able to eat out

had a lovely stay at watersedge, we needed early check in and they were able to accommodate this without any issues

breakfast great late check out helpful for other family members

clean and just what we needed for an overnight before an early check in at the airport

wifi wouldn't connect so had to use husband's 3g

busy bar area on site and busy pizza kitchen

super convenient to do laundry before the next flight

the breakfast was great

huge apartment. fab gym and breakfast! so great.

it was quiet at night and the wifi worked well

great value! large comfy bed, powerful shower, free biscuits, free wifi and parking.

due to my work i needed an early check in, this was arranged prior to my arrival with a smile and can do attitude

late check out added an hour too if we stayed for breakfast

rprisingly quiet) room, easy parking, wifi, a comfortable bed and a nice individually cooked breakfast

is very good, also have lots of different board games on offer which is a lovely touch, keeps the kids entertained

great location when traveling with kids

in the shower/bath was low, it s a 15-20 taxi ride from t5 with kids although you can use a public bus

wifi is limited to 45 minutes and only available in the hotel lounge

only complaint was looking out to the gym and knowing that i could not use it because of the mandatory

late check out

early check in

customer care and good breakfast

everything was ok apart from being asked to pay for the pet. early check in was great.

room had a towel and a bar of soap for each of the max-3 occupants, and a small flat-screen tv

only thing to comment on is that there was no shampoo / shower gel in the shower, but hey had bar soap

room service brilliant

warm and hearty breakfast

15pm & told the bar was closed even though we were residents and there was no room service

service, rooms, facilities, staff - we were a group of 10 (kids and adults) (+)very nice breakfast room is bigger than i thought there's kids playground (+) there is a big garden behind the hotel with a playground for kids (-)in reception after a long journey to be greeted by noisy kids high on a party, getting fractious with their stressed parents

one of the bar staff had an attitude

no laundry

bar with drinks and limited menu available for late snacking

breakfast good continental

i think the breakfast was limited selections

were very welcoming in this excellent ibis, which also boasts 24h bar and food service

and one more thing about this hotel incredible breakfast

staff were helpful when i asked for early check in, all be it was an extra 15 for the 3 hours before regular check in time

rooms very clean . breakfast service was rubbish

wifi connection wasn't great to be honest.

excellent breakfast, good wifi

wifi was slow at times. my room keys wouldn't work despite being kept away from my mobile phone.

i got there with quite a situation and they arrange a check-in at 8am and wifi for a call i needed to have

we had room service and that was very good

stayed there on a weekend and there was a fair bit of noise from the bar area until gone midnight so not the best if you wanted to get to sleep for an early morning

parking and proximity to heathrow airport.

we were also under the impression that there should have been wifi - there was even a poster in the communal area with network name and password, however there

uncomfortable bed, shower head broke off when turned on, wifi not available in room, when i checked in,the staff tried to get me to pay again even though i

the location was good, there was plenty of parking and easy to park, the price was reasonable

other wise it was perfect there is no late check outs as a nice gesture if you are paying for a bday celebration package, late check out

snake and ladders soft play and playground for kids when they are bored

limited selection of room service food

little bigger, when we went down there was only one bed free, and no room in the hot tub and 5/6 kids splashing and jumping in the pool, would be nicer if it was bigger and towels were taken off

hotel itself is super beautiful ,its surrounding gardens restaurant and bar will take you in the wonderland build by you

nice and hot breakfast served in a tray the

accessible guest wifi also

in my short stay, the wifi was good

breakfast was great

lovely breakfast room was very clean staff helpful

the facilities in the hotel

breakfast was a little pricey, we ended up walking round to the premier inn in morning for

kids running in and out of rooms door to hotel open for anyone to walk on insecure

i stayed with my husband and 2 young kids and it was like home from home

stayed in a spacious room (one bedroom) with 2 kids

amazing indoor pool, gym and extremely close to a sainsbury s. the view was an added bonus.

breakfast staff, cleanliness off the pool, breakfast selection, location, room standard and size of

check in and late check out

the hotel gym is small but modern and has everything you would need for a quick workout

the pool and the gym.

ranged an early check in and a late check out at no extra cost

it was a bonus that there is free parking available

i was not well one night and they arranged room service for me also

good wifi fair

bed was very comfortable we had a great sleep, there are tea/ coffee making facilities, a mini bar should you require it, i would definitely stay here again if visiting london or surrounding

facility included, wifi by arra-ngement, some rooms face a courtyard which is quieter than facing the road

free wifi was available as promised

had to ask for the wifi

no tv or wifi by arrival

was offered wifi but didn't use