excellent wifi

convenient bar downstairs serving lovely food and drinks

well considered homely, comfortable- above and beyond facilities (lovely robes , kitchen , great bath) the best pub and restaurant with the (+)apartment was very comfortable, super clean & very well presented & kitchen facilities well equipped (-) only slight niggle with the apartment was the small kitchenette: it was lovely, had everything needed but the sink was too small for some of the (+)apartment, high end furnishings and decor- all beautiful, very comfortable and spacious with kitchen, fridge and microwave

for our needs staff really helpful and friendly super comfortable beds a welcome drink in the bar on

room service meal was very good and the lavazza coffee machines are also first rate

went for wedding anniversary with kids

wish food and bar hours ran later especially given it was a friday night but all in all there was nothing i was

wifi was absolutely shocking in room but ok in communal areas

breakfast excellent value for money and catered for both children and a fussy vegetarian

character building, plenty of secure parking

wifi seemed a bit hit or miss. but we were out most of the time so didn't really matter to us.

secure parking and clean rooms

but i called room service and they brought everything we needed straight away

the wifi even held up for a few games while my partner was getting ready

the food was very nice though breakfast was sent without being covered which isn t the most hygienic thing since it comes

wifi didn't work second visit...view not good lovely private uninterrupted stay

in self service breakfast

wifi was off and on

the gym was nice

m) we must ve had 4 different staff knock on the door to clean

friendly obliging staff: we were given a late check out without any hassle

no service charge for room service.

room service very poor hag to keep phoning reception for items not made up at cleaning stage

residents parking

friendly staff and easy parking

lovely balcony and minimal noise, even though bar and beer garden in close proximity

a rather forlorn track

breakfast was good

watching the river with a bottle of red and lovely bar snacks

beautiful room and hotel! great breakfast and great bar too.

the staff were incredibly accommodating from an early check in through to the evening close down

we were allowed an early check in and we had to be somewhere in the early evening

appreciated the air conditioning on a 30 deg day and it had a fun vibe in the bar and patio area

couldn't fault the room but the lifts, bar & cafe were not very clean

we request for early check in and they only request for an extra charge of gbp 10, which we think is very

when i arrived and friendly female receptionist when i checked out , nice cold drink from the bar , good location , lovely area

good location with on site free parking.

the honesty bar was a very nice touch

a mini bar and snacks obviously to buy

free parking

parking facilities poor

the coffee and tea in the room was very good quality. wifi was great. very clean all round.

nice room & bathroom nice pub lovely breakfast

i suppose you could say a lack of parking but loads on the road

by the time i got to the bar about 2 minutes later there was a glass of cider waiting for me

breakfast- fresh fruit salad and yogurt to start

ould you opt for it / or if you pay for breakfast on the day) is delicious, with a lot

very convenient location, clean and wifi worked

only thing to comment on is that there was no shampoo / shower gel in the shower, but hey had bar soap

tv are without wifi i cannot do screen mirroring

i liked the breakfast, the location, price

lovely swimming pool

ru domain was closed via wifi

thing we did,nt like was the view from our room, it looked out onto a brick building an also the gym

the staff at reception, in the bar and in the restaurant were brilliant - helpful and attentive

the wifi wasn t working and though staff tried to fix it, had no wifi for the whole weekend

got early check in and a little helpful late check out

great bar and dj for a friday evening

we actually didn t use the bar or restaurant but they both looked amazing

gorgeous decor, beautiful garden and bar and the rooms were super comfy with lots of thoughtful little touches

the location by the river - the bar was fun- the room was well designed

early check in given, bowling opposite at hollywood bowl was great fun and you could walk there

delicious room service food

couldn't get the wifi to work with my room code but that may have been me

the bar is great too and i loved my evening meal, really tasty pub food

the staff at the hotel and bar where lovely and very helpful

very comfortable bed and a really spacious room. delicious room service food.

good wifi

bathroom shower did not drain properly and room service app didn t work

wifi, lived forniture, breakfast could have been better

it s normal to expect decorations in the room, a slice of cake, or chocolates etc from a hotel of this standard

wifi worked very well

great rooms and facilities gym, games all included in price.

i couldn't get on the wifi but i think that may have been more on my part than the hotels.

a games space which is perfect for teenage kids

all really friendly and helpful, the location is great, we needed to work during the day and the wifi was good with plenty of seating and plugs in the main lobby to work, highly recommend and was

we were weary from an overnight bus from scotland and were amazed to receive an early check in

wifi did not allow me to work at 22:30 and tried again at midnight

helpful staff. kindly an early check in was provided.

there was no room service

location, lovely staff, we got a free late check out for our departure day which we really appreciate it by this lovely gentleman who was

no fried eggs available at breakfast. the extra charge for early check in

kitchen not very well equipped. stairs very steep and not very clean.

room we had was well appointed with good tea and coffee in a kitchenette

we used the kitchenette for breakfast

very strong and stable unlimited wifi tv with many freeview channels

excellent wifi

great breakfast. good for parking. staff exceptional. room n bed v clean.

- there is a decent amount of parking which is first come first served

good location, value for money, parking, easy check in and helpful staffs.

free car park at the hotel was very handy but i would say not to get back too late as parking spaces get filled up

also, the staff who served our room service was friendly and excellent

room service was excellent, manager at the breakfast restaurant was excellent, concierge staff were

the staff very helpful and printed off our boarding passes which was most appreciated, the indoor pool kept the children amused as we had a late flight and the hotel allows you to use facilities

told our kids (4 and 3) we were going to mexico

they sorted out my late check out quickly and the parking was convenient

accessible by short bus ride from terminal 5, it has a wonderful pool, sauna, whirlpool, 24 hr gym, great staff, delicious restaurant for a breakfast buffet and dinner

the swimming pool was small

right near the airport, really nice gym and pool. great for the before or after a flight

clean decent sized pool/jacuzzi sauna steam and gym

lack of choice on room service after 10pm

room was ok and the duble bed was large but not large enough to share it with 2 kids as the hotel failed to provide an extra bed

nicely located with lovely views. spacious and comfortable suite. free wifi easily accessible.

very comfortable rooms, great location and the staff were very good, particularly the bar staff.

room service was also available and the food came quickly and warm

we got a puncture when we were about to leave they helped us sort out the rac and gave us and the kids free

and love the indoor balcony cons need 20mins+ walk from tube, if you are with heavy lauggage or kids not suggest to do so no house keeping unless stay more than a

wifi, super master suite upgrade, free bikes, free coffee, tea, lemon water

told me when i made the reservation that they could put rooms next to each other since we had kids

gym didn't seem to have air conditioning that customers could control

buffet breakfast very good

the whole experience was brilliant from the entertainment in the restaurant with gadgets for kids and adults to the most welcoming staff who didn&#

fault anything apart from the price of room service for the food on offer

shower, cleaning the pool, breakfast was amazing

love the pool and the sauna

nice clean room - the kids loved the pool.