the hotel is just beautiful. both kids aged 16 and 12 loved it! what more can i say?

i went with the impression that the use of the pool was free, but you had to pay for the gym and spa as it was for over 18s

wifi worked very well

have been offered upgraded room as a gesture for our wedding anniversary and late check out

staff was helping and parking was good.

honestly think of anything that was negative, we had a pleasant comfortable room with a modern kitchen for snacks and coffee

good for business & couples & older kids

wifi kept cutting out, and one of our coffee pods in our kitchen has already been used and put back

fully furnished kitchen

the facilities in the hotel

receptionist did not had any information about early check in even after paying and booking room from a day before so that we have room to sleep

sory, i had not time for breakfast.

wifi power low in room but there was a net point in the hall with faster internet access.

it s a limited space area but only because of central town location - no bar or anything like the ibis heathrow

the wifi is good

service, location, room, gym and decor

early check in and late check out

nice clean room - the kids loved the pool.

very modern and new. good parking and free wifi. food at bar was fantastic.

the breakfast was a little expensive

also the wifi wasn t great in our room, but it was working great at the bar

friendly staff, lovely room, great bar and

no wifi connect in room 11

delicious room service food

), great location by the station and the room service food was amazing

location with free parking, next to a train line to tube into london

beautiful rooms lovely fresh cooked breakfast and free parking

good selection for breakfast

televisions are a bit archaic, it would be good to have ones that can have streaming services or wifi connectivity to stream from

i could get room service for dinner which is a winner

kitchen not very well equipped. stairs very steep and not very clean.

very strong and stable unlimited wifi tv with many freeview channels

excellent wifi

room we had was well appointed with good tea and coffee in a kitchenette

we used the kitchenette for breakfast

quirky touches laundry room with iron. 10 early check in suited our needs :)

good wifi connection even at a high floor

no laundry

vg wifi

i think the breakfast was limited selections

and one more thing about this hotel incredible breakfast

staff were helpful when i asked for early check in, all be it was an extra 15 for the 3 hours before regular check in time

rooms very clean . breakfast service was rubbish

lovely breakfast room was very clean staff helpful

quite area, friendly staff and very nice breakfast will stay again

wifi was average to poor at times, but overall it did what it needed to

really enjoyed the english breakfast served to my room in the

service poor, free wifi did not work

when i arrived and friendly female receptionist when i checked out , nice cold drink from the bar , good location , lovely area

the staff are very welcoming, the little tour is unexpected but lovely, did nit get to try the bar this time but the breakfast room has a great view by the river

got early check in and a little helpful late check out

the bar is stunning - great to wind down in after a long afternoon at twickenham

the reception and restaurant and bar staff amazing

we stayed one night with 3 young kids and then the 2nd night just as a couple

the gym,no ladies 4 kg, 5 kg ,6 kg weights, all mega heavy

wanted to charge 60 for buffet breakfast for two adults and two kids

wanted to charge £60 for buffet breakfast for two adults and two kids

loved the hotel, especially the room. use of the spa and pool was a bonus.

room serviced daily to a high standard

good facilities such as the gym and great location with comfortable room

modern and funky with games for the kids large and small, bar, lots different interesting seating areas and super easy for rental car

staff helpful and check in/out speedy and simple, bar and restaurant area looked fun though i didn't use them

comfortable beds and good wifi

kids can play pool, ping pong, or giant jenga

decent room service offering

r london), didn't get a chance to try the food as we were back too

efficient staff, good sized

late check out added an hour too if we stayed for breakfast

only thing was i had to wait for a while for room service and then my pizza was over done but the waiter was great

decor is absolutely stunning and the room is equipped with everything you need and has a seperate laundry room

perfectly designed and wonderful to have a kitchenette. excellent shower.

and i needed to use the welcome kitchen facilities

the staff are consistently warm and helpful, there s a gym and laundry on-site, and the tube is just a five-minute walk away

loved the late check out

close to the train station breakfast was good the bed was pleasant wifi connectivity worked fine

tv and wifi excellent

close to the picadilly line, comfortable rooms, great breakfast. nice place to stay

ouldn't get the kids off it

great, quiet location with a nice view. room was clean and the wifi was working very well.

a very comfortable stay, the room, breakfast and overall service is superb

wifi is so good, reception service is perfect, nice staff, best room in london

the guys at reception greeted us and the kids so nicely and said he would check to see if there was a room available

from the hotel, there is a beautiful playground which is an asset for families with small kids

room service was terrible waste 50 on food it was all cold

comfortable room hotel only short walk to closest tube station on site parking

price, free parking, staff, clean, specially size of the rooms that 8s not matched with other london hotel

i was not well one night and they arranged room service for me also

was disappointed to find the pub attached closed for refurbishment which meant we had to rely on room service or mcdonalds

no room service

away before heading to terminal to meet daughter, was told yes room ready but have to pay for early check in , waited around reception before unpacking

not applicable. early check in at lhr soe skipped breakfast

helpful and the rooms were very comfortable and the restaurant was great, good food and lovely breakfast over very enjoyable

near the airport early check in is possible staffs are accommodating cons: room was too small, had a hard time

clean room, nice bar area and considering right next to a runway very

really big rooms even with 2 queen size beds still had room for kids to play

convenience , simple and easy stay dishes of room service are good rather than my expectation.

property has a gym and a pool

pool bar closed at time of visit

small room -resort not the best place for kids - not a lot to do (head to cala d’or for more action) -food quite

the swimming pool was small (in basement), but great for kids to burn off energy

accessible by short bus ride from terminal 5, it has a wonderful pool, sauna, whirlpool, 24 hr gym, great staff, delicious restaurant for a breakfast buffet and dinner

gym and swimming pool kept clean and crowd was well controlled

chicken masala top shelf, even at 10pm via room service

good breakfast room offered a double bed for kids whereas other hotels were giving a sofa