staff were great, and it's the first london hotel that didn't try to charge a pet fee for my accredited and insurance assistance guide dog

wifi not working, only one chair in a double room, no glasses provide in the rooms.

all of the staff were lovely from the receptionist, bar staff, down to the chambermaids and we managed to park on site

parents ran event ,

ey have a great kids menu

shame bar isn't open until late

b closed at 9) but that is a minor issue.

late check out a huge bonus

very charming and quaint but also had modern upgrades

no wifi, small room

the gym was very basic dumbells up to 22kg, 1 bench, 2 kettle bells up to 12kg, cable machine up to

the fluff fell down from the vent onto my lap ud83eudd2eud83eudd2ealso that i was charged 23 for late check out for them to go back in and take another 23 two days after i was

the gym there was a sauna/steam room provided but it would have been better had they worked

breakfast on offer was excellent and value for money

fantastic breakfast buffet. well staffed and the food was fresh.

bonus was that the bar was open for a drink after returning from a concert at midnight

friendly helpful staff, late check out is great

breakfast was brilliant with all food looking fresh

the staff were very helpful, the breakfast was great and they count kids for free.

wifi cut off a fair few times but that s expected

bar downstairs was buzzy, great mix of people, young, older, families and kids in the afternoon

there were kids,dogs and even a bicycle

wifi is shocking and the shower was very very hot and not easy to adjust for the kids.

wifi definitely needs to be upgraded

really good location, nice bar and ever so clean and stylish.

i could connect to my phone network. there was free wifi though.

the staff were really friendly and accommodated an early check in and slightly extended check out

nice toilet, comfortable bed, nice hall and bar area

the phone signal was zero and the wifi worked intermittently

very good atmosphere - great bar and decor. room great and staff really friendly

staff is friendly and i appreciate the pool and gym

the pool was great and staff were lovely

the drinks were ordered at the bar and someone signed for them but surely they should ask for your room key or id before agreeing

good staff. minibar. comfortable room. fast wifi. pool. gym

- spa facilities were really nice, especially the jacuzzi

roof top bar was great

loved the sky bar

lady behind the bar was lovely and friendly

the sky bar was lovely on an evening, with christopher making the best cocktails - any the truffle nuts

s rooftop bar is worth a visit with great view from the

a painful experience even after calling days before as well as the day of arrival to confirm an early check in the room wasn't ready till after 3pm

the swimming pool, gym and sauna were all

after using the pool, we came back up to our room to order a snack and a few drinks via room service

early check in great view, of shard, london eye etc

reception informed me of the kids swim class in the evening so to avoid a busy pool

- there is a park mudchute park and farm

i could not work out the wifi and connecting to the tv but this was not a major issue for me

gym and communal viewpoint lounges

they are also accommodating to an early check in when requested at the original booking

had everything you need for your stay including a washer dryer in the room, perfectly away in a laundry cupboard

the infinity pool and spa facilities were really good

rooms were comfortable and a good size, interconnecting with the kids' twin room

5 minutes walk from a vibrant and beautiful cabot square and west india quay restaurant and bar area

mini bar but not price list, we had a bottle of water each but scared to touch the rest

the spa is amazing very relaxing

place was located above a bar which was very noisy and near a traffic light which was quite loud

teabags and if needed any one or anything i had to go down stairs round out the gate into the bar where i was checked what room i'm in feeling like criminal over asking for tea bags and then

the bar area is nice and comforting and once we moved to the second room it was bigger as due to leak

the bar menu we ordered some chicken wings

the food at the bar was exactly what i was looking for, and they were able to make a gluten free burger

terrace bar in the evening- lovely

excellent location, comfy bed, nice bar area

the bar closing at 1 am not 2 am