the staff were incredibly accommodating from an early check in through to the evening close down

beautiful room and hotel! great breakfast and great bar too.

appreciated the air conditioning on a 30 deg day and it had a fun vibe in the bar and patio area

the room was excellent value with room service included (a lovely touch) - beautifully decorated with all the modcons and very (-) the room service did not bring the food and drinks on a tray (+)complimentary upgrade, everything stocked in the room was free. room service was excellent

room was very clean, pub itself is great and worked in the bar in the afternoon - found it a very comfortable place to work

big and comfortable, room quiet

the bar staff make mean smoothies and the breakfast was hot and fresh

lots of restaurants and bars nearby on the river front

check-in was a breeze, room service is excellent

3) good overnight facilities and a gym

bar had a great atmosphere, location was perfect

the whole family came for a delicious meal, with a great kids menu

it wasn t something they really had on their room service menu but they made sure i got them anyway

well located for hampton court palace with parking and an excellent breakfast

even tried our room service which was prompt

couldn't fault the room but the lifts, bar & cafe were not very clean

we request for early check in and they only request for an extra charge of gbp 10, which we think is very

when i arrived and friendly female receptionist when i checked out , nice cold drink from the bar , good location , lovely area

facilities & pool are accessed by the public too, and a walk around the hotel, so worth nothing

lovely bar and breakfast area. rooms are very comfortable and well appointed.

i loved the spa and swimming pools. good customer service from the front desk.

the gym,no ladies 4 kg, 5 kg ,6 kg weights, all mega heavy

location was fab, rooms clean and comfy and had lovely room service

apart not getting wifi to my computer to work with their connection everything else was ok.

wifi was hit and miss, parking not great

i was advised of a tray charge of 4 which seemed excessive for room service

welcoming staff, from the porter to reception to the breakfast crew

almost 300 for a room for one night, but breakfast wasn't included in the price

the reception and restaurant and bar staff amazing

got early check in and a little helpful late check out

the location by the river - the bar was fun- the room was well designed

got early check in and a little helpful late check out

we actually didn t use the bar or restaurant but they both looked amazing

convenient bar downstairs serving lovely food and drinks

well considered homely, comfortable- above and beyond facilities (lovely robes , kitchen , great bath) the best pub and restaurant with the (+)apartment was very comfortable, super clean & very well presented & kitchen facilities well equipped (-) only slight niggle with the apartment was the small kitchenette: it was lovely, had everything needed but the sink was too small for some of the (+)apartment, high end furnishings and decor- all beautiful, very comfortable and spacious with kitchen, fridge and microwave

excellent wifi

it was very clean convenient and with good facilities like a gym

wifi was bad

food in 360 restaurant, plus we requested late checkout which was agreed

breakfast was included in the price and was able to have this as room service at no extra cost

wifi codes seem to be for one or a few days only so i was often trying to relog in

beautiful room. delicious room service food.

though football on in bar we couldn't have been made to feel

), great location by the station and the room service food was amazing

no wifi connect in room 11

delicious room service food

wifi power low in room but there was a net point in the hall with faster internet access.

bed width is short, make uncomfortable and manager charged 20 pound extra for early check in.

the staff on breakfast was also very helpful and great, especially i want to thanks to miss selvia , she was

excellent breakfast

i liked the breakfast, the location, price

walk into the centre of brentford and 5 minute drive to osterley tube station, also the free parking was a bonus

i really like the simple online parking arrangement.

feel anyone should is stating should be a priority especially as they are no longer providing room

extra to have balcony and didn t get one after enquiring we received 2 complimentary drinks and late check out as a gesture as couldn t move us rooms

staff was helping and parking was good.

early check in given, bowling opposite at hollywood bowl was great fun and you could walk there

excellent wifi

room we had was well appointed with good tea and coffee in a kitchenette

kitchen not very well equipped. stairs very steep and not very clean.

very strong and stable unlimited wifi tv with many freeview channels

we used the kitchenette for breakfast

no room service for food after 10pm but fully understand there are national staffing issues.

a little precarious but they did have a non slip mat & a bar to grab

the wifi was fast and steady, and i could brew coffee in the room

we had room service, the room was well stocked with snacks and drinks of which we made good use - we had a

were told room service was 24hrs and checked with the duty manager

good location, value for money, parking, easy check in and helpful staffs.

- there is a decent amount of parking which is first come first served

free car park at the hotel was very handy but i would say not to get back too late as parking spaces get filled up

great breakfast. good for parking. staff exceptional. room n bed v clean.

close down the bar before midnight, which surprised me

coffee machine and snacks llittle blue guide book was a great help for explanations, facilities, room service, etc rooms are good a size and clean, and beds are comfortable

wifi was unusable

and they had room service

wifi was virtually unusable and given the poor phone signal in the area this was a huge issue for

lovely pub in a beautiful location. friendly helpful staff, nice breakfast & free parking

location ,breakfast, staff

the bar staff were very friendly and helpful and we had a very tasty evening meal

the parking is great too, small car park but plenty of space, and there is space on the road to park

the bar area was full of character and the food tasty and portions very large

no phone signal and the wifi was extremely poor.

convenient location, lovely room, friendly staff, lovely food and bar area.

i went to the bar and the lady there said i'd be able to order room service via the app

the wifi in the room we were in was weak but that may be to do with room location.

hotel desk isn t always manned so you need to go to the bar for service, really wasn t a problem just an

the same breakfast everyday, not many warm food options

i would love a squat rack in the gym

a free gym and cheap laundry facility plus food and beverage on site as well as sainsbury s local just

it's a great idea to have a self catering hotel - no rushing to get to breakfast in the morning

fully furnished kitchen

- room service took too long at night though - 30 minutes for a sandwich at midnight

room service not great

wifi

the room service was also very good and everything was cleaned and renewed to order and satisfaction

pleasant stay. nice swimming pool. gym is also compact.

everything you need for your comfort was provided, coffee machine, snacks and mini bar

the service we received in the restaurant, and in the bar was first class really impressed with all the staff especially the manager jonathon, and a

room was quiet noisy at night as the bar noise did travel but i used ear plugs but i still really like the property, room and location

tra cost), fresh milk which as a tea drinker was welcome

also lucky enough free parking was available at the time

by the time i got to the bar about 2 minutes later there was a glass of cider waiting for me

struggled to get connected to wifi

there was a lovely atmosphere in the bar and restaurant and the food was excellent

breakfast was amazing and we had a nice evening meal. wine prices were a little steep.

atmosphere in the bar in the evening whilst having dinner, staff were excellent

it has a lounge area with good wifi connectivity where you can work, a credit-card payment washer and dryer room and a very

the basement laundry was very handy

the modern design, fully equipped kitchen and decent wifi

great location many of the staff were very pleasant late check out

laundry room was a big asset for a longer than average stay

brilliant gym facility use. would definitely stay again.

the staff is wonderful from checkin, breakfast and ordering room service

good wifi

breakfast really good and staff very friendly and helpful

nothing special. sometimes, wifi did not work well, but it was not a big problem.

we were weary from an overnight bus from scotland and were amazed to receive an early check in

room was great, couch was already set up as a bed for our kids

air fresh in the lounge area, nice lounge, nice music, great gym, great style with pink and black combination, loved the shower

there is also a decent gym and the parking is cheap, safe and easy access to the

kids can play pool, ping pong, or giant jenga