wifi on the tv did not work, only way to get the smart tv working was by hot spotting my phone to

also a gym and laundry facilities if needed

breakfast was a bit price, we ended up going to premier inn around the corner.

concierge brilliant, bar staff brilliant

our kids loved the bunk beds

lovely rooms kids loved the swimming pool fantastic staff lovely sauna great location with easy links to

spa and pool at your leisure

staff who are great with kids, food is delicious, spacious dining area, not too crowded, pool could be warmer but its not freezing, bonus 12 checkout which is nice, comfy

very helpful late check out friendly and great food

love the pool and the sauna

accessible guest wifi also

quite area, friendly staff and very nice breakfast will stay again

nice and hot breakfast served in a tray the

lovely breakfast room was very clean staff helpful

staff were very helpful and friendly and the wifi actually works

and one more thing about this hotel incredible breakfast

staff were helpful when i asked for early check in, all be it was an extra 15 for the 3 hours before regular check in time

rooms very clean . breakfast service was rubbish

friendly courteous staff. wifi excellent throughout. plenty of hot water, stable temperature.

room, clean, room, bathroom, ac, tv & free wifi

breakfast could be a bit better, quite basic selection

good wifi connection even at a high floor

no laundry

i think the only thing i would recommend they improve is the wifi

to find, decent car park, secure rooms, good room service, comfortable room, espresso machine and fresh real milk

, location , staff , rooms, early check in was just so accommodating best ever overall value for money hotel i ve ever stayed

warm and hearty breakfast

the location outside of the city centre but so close to train station, free easy parking

all facilities, in particular the restaurant, the pool and the room.

nice location good parking nice room comfy bed

spent over 500 for two nights and i think breakfast should be included in the price.

difficulty with menus for breakfast, paid for it, then could not find breakfadt menu when scanned

little bigger, when we went down there was only one bed free, and no room in the hot tub and 5/6 kids splashing and jumping in the pool, would be nicer if it was bigger and towels were taken off

excellent wifi

kitchen not very well equipped. stairs very steep and not very clean.

very strong and stable unlimited wifi tv with many freeview channels

room we had was well appointed with good tea and coffee in a kitchenette

we used the kitchenette for breakfast

i needed the available laundry machines

the washers and dryers could definitely be better maintained, although they provide ample laundry detergent and softener

great to have a small kitchen area too

everything! facilities in room, having a laundry, comfort, location, cafe, design, staff, ethos.

late check out facilities

also, because our room was near the gym we were kept awake on the first night by someone using the exercise machines - maybe close the

big room, fridge and kettle in the room, good breakfast, nice staff, 24/7 food service options, bar on the

there a little gym too to do exercise and the foot the rueben the chef cooks is top class the guy should be in a

free wifi

very modern and stylish room service was amazing and toiletries!

the guys at reception greeted us and the kids so nicely and said he would check to see if there was a room available

there was a problem of wifi in the 6th floor and didn't repair for 4 days

the hotel runs an eco friendly system, impressed that they support and reward this comfortable bar area, reasonably priced great tube access

lovely staff, clean and stylish room, big bed, good room service, good room cleaning

the bar is great too and i loved my evening meal, really tasty pub food

delicious room service food

not a lot of hotels in the area serve food, let alone offer the full menu as room service

though football on in bar we couldn't have been made to feel

no wifi connect in room 11

we had opportunity for early check in as well

fantastic on site restaurant and bar area with beer garden

ranged an early check in and a late check out at no extra cost

free breakfast and parking

wifi worked well throughout our stay

got early check in and a little helpful late check out

the staff are very welcoming, the little tour is unexpected but lovely, did nit get to try the bar this time but the breakfast room has a great view by the river

gorgeous decor, beautiful garden and bar and the rooms were super comfy with lots of thoughtful little touches

we actually didn t use the bar or restaurant but they both looked amazing

we stayed one night with 3 young kids and then the 2nd night just as a couple

wifi connection in the room was poor, i assume the router was just too far

amazing bar downstairs and fantastic bedrooms , really helpful staff at all times

wifi was very patchy and intermittent and there was a significant amount of noise, partly from the

the wardrobe bin not been emptied and personal stuff in the drawers - not many tv channels and no wifi

the rooms were super quiet, great wifi, and lovely staff

fab room all toiletries and extra towels hotel bar and food all in one place car parking have

due to my work i needed an early check in, this was arranged prior to my arrival with a smile and can do attitude

still a bit run down. wifi was slow.

room was very cosy!! staff were excellent!! both breakfast & bar food were exceptionally good!!

is very good, also have lots of different board games on offer which is a lovely touch, keeps the kids entertained

were very accommodating with an early check in and holding our baggage for collection the day after

the selection of food was amazing and the kids loved the muffins and

excellent service. the room was spotless and a lovely breakfast every day

breakfast was rather good - even kids weren't disappointed

the family's, can use place for breakfast in the afternoon and evening (great if you have small kids and they eat mcdonalds)

ru domain was closed via wifi

spa and great breakfast

the spa the room

a small gym but with good, modern equipment but the real winner was the breakfast - a huge and varied

that you for your support and understanding of jet lagging family with 2 kids and a

late check out great if having two long haul flights to travel on

everything was ok apart from being asked to pay for the pet. early check in was great.

early check in

free wifi is good and staff is kind

i liked the breakfast, the location, price

wifi was fast and had a great connection

this is a budget hotel done well, with added touches like a bar in reception

room service isn't the best!

board good amount of hangers all in reach close to train station o2 empire, 2 lovely pubs near bar westhespoon, about a 10-minute walk

we had our kids with us, and it all worked out great

got a surprise upgrade on arrival and were able to get a late check out on departure

early check in, clean, comfortable,perfect location and great breakfast with happy staff

friendly staff, beautiful building, comfortable spacious room, 24 hr gym

the rooms were lovely and the bar and restaurant were great

no water in room and gym was very small with some equipment not working amd batbrooms very small

briefed on the facilities and times of breakfast etc

we had to re-login to wifi several times a day

bonus is the laundry room (washer/dryer) in the basement for guests (+) we are even able to do our own laundry (-)laundry room however the hotel shares the machines with occupants so the machines are used to wash (+) the laundry facilities were very convenient, and i particularly enjoyed the modern and tasteful design (*) good complimentary laundry room with detergent and softener included (*)clean and dry your clothes in one spacious laundry room. (-)only negative i found was that the dryers in the laundry room were very ineffective, i ran my clothes through 3 cycles and they were still quite (-)need a fitness center and to fix one of the laundry machines (+) the laundry room was the nicest i ve seen and was actually free with 5 washers and 5 dryers

facilities were 5 star but did not have gym or pool

our room had great water pressure, a kitchen, and a very comfortable bed

the bunk bed size was clearly designed for kids

night, adults running down the corridor, outside the room after midnight like sugar fuelled kids, let loose from the nursery gates

no wifi available. the area surrounding the hotel isn't great

late check out- 12pm

wifi didn t work the whole stay, staff were helpful about it though.

when i arrived and friendly female receptionist when i checked out , nice cold drink from the bar , good location , lovely area

s told no

the phone number for room service didn't work and the app can only be obtained with a uk app store account

love that we could get room service breakfast too

the desk was good for working at for a couple of hours and good wifi

nice to be able to order room service until midnight