location, breakfast, nice and comfortable room

no swimming pool for the kids.

lot of door slamming in the building, dogs barking, and kids running and playing loudly after

which sucked because we have 6 kids and this was our 32nd anniversary and the first time in 15yrs we actually went away to just

breakfast was fair

no indoor pool

breakfast was understandably not as expected but considering the circumstances, was a great effort

friendly staff. breakfast was good. comfortable bed.

room was clean and comfortable check in staff had bad attitude and no help with early check in

the pool was down that's the only disappointing thing

things i was less than happy about: the pool area was closed for upgrades

to us but stated it was open on the site and on the paper we recieved upon checking in but the gym was open

total stay for 1 night and late check out was $125

the room service quickly replaced my towels when the old ones were dirty

very clean friendly staff lots if free parking..would stay again

it was inconvenient and felt odd to have to go to the bar just to get ice

clean, comfortable sleeping, large tv channel selection,well lit parking lot, close to everything, courteous staff and helpful

there is a bar and music and food at the facility, this place is very clean

kids running up and down the hallway all night

ample parking

free laundry services, clean, spacious

my bed was extremely comfortable and it was great having a kitchen to prepare and reheat meals

was great having a kitchen in our room

my room was comfortable and very clean, i liked the kitchenette.

the pool was very very cold!

could use more parking

didn't care for the parking charge

very friendly and breakfast was fantastic pool and gym was an added bonus

one remote for the two tvs the ac was crappy did not ever get below 71f the gym was gross missing a bunch of weights did not go over 25lbs

room service took there time bringing extra towels

the next day my kids got an ear infection

clean. convenient. friendly. awesome free breakfast!

i loved the spacious rooms. the look for the place. the bar on property.

was shut down for maintenance one of the reasons why i booked it for the kids

the next day my kids got an ear infection

nice big beds free breakfast clean rooms

they also offer a free breakfast which was great as i did not really have to leave the hotel at all other than to attend

there is also a gym and an indoor pool which was nice

there was no hot breakfast, only coffee, juice, packaged cereal, cereal bars and old fruit

like that the one staff lady told us the first day about pool times and they ended up being incorrect and closed the pool early due to maintenance

living room + kitchen about 12'x20'

there were no towels at the pool when it opened

we loved the outdoor pool

eggs were a little runny, but all the other items at breakfast were very good

do breakfast just the thought of having to walk or drive to main lobby if there was some type of

pool and hot tub was nice

came for the kids to swim always too crowded

breakfast bar attendant

last night kids were running down the hall, opening and shutting doors

relaxing the hrs for the pool i love because it gave me and my family time in with out a lot of kids or

touch with wine and cheese in the evening best western omelet for breakfast and best oatmeal i have ever eaten at a hotel service for breakfast and desk was top

wifi did not work most of the stay

the pool was not in the sun.

only had an outdoor pool

did not inform about the whereabouts of fitness center, breakfast time, internet wifi, no mention of complimentary snack until asked, late check outs only extended to 30 minutes

i like the kitchen set up

great service, good breakfast, comfortable bed and nice sitting area

this is definitely both a hotel for professionals and families with newspapers available for breakfast with a fresh and warm breakfast

pool and gym equipment was very old and upkept

the breakfast area was overcrowded and the food wasn't warm enough.

parking lot was dirty and in bad conditions, the pool didn t have water and that area was closed

a lot of things were broken ie pancake machine at breakfast, hot tub, sauna

super nice staff. clean facilities. breakfast. good location. comfortable beds.

good place to stay, convenient location, quiet area, nice pool area, spacious rooms, decent breakfast hot and cold options, on site coffee whenever, convenient store inside, pretty sinks,

the towels were dirty, the wifi sucks, their parking lot has pieces of glass

breakfast was cold, did not taste good.

great breakfast. very friendly staff

great pool

could not use pool.

the gym was excellent

up early in the morning to do the laundry, was told by the elderly woman at the desk she doesnt have quarters for the machine that

shared a parking lot with motel six motel, and it looked pretty junky.

there is a small gym and a pool for guests to use

complimentary breakfast was convenient

the staff was super nice! room was very clean! breakfast was wonderful! best booking yet!!

i used the gym on the first floor, and there was also a pool i'd love to try if the weather is warmer

the gym needed to be cleaned

that it was clean and staff was nice. the late check out

was a great place to stay with my family the kids had a blast in the pool and the breakfast was

the pool area was a great we had it all to ourselves

free parking and staff was great

clean, quiet, lots of parking, comfortable,cand good coffee.

had to leave before breakfast, but the bar service saturday was great

liked the pool. the brunch buffet was great and the staff were friendly and professional.

it s nice having a bar area so you can have a drink knowing you re not driving home.

room was clean and comfortable. pool was nice.

the pool was open from 6:00am-11:00pm which was nice so our kids were able to swim at the start or end of every day without interfering with our other plans

lovely comfortable room, breakfast was very fresh. nice size bathroom. met all expectations.

was extremely comfortable and the breakfast was excellent

pool was crowded with kids during our entire stay. day & night.

hotel eas so clean i love how you guys made the hotel like home awesome choice i also love the gym

the loud noise from the kids

the swimming pool was close, but we had the opportunity to swim over at lifetime fitness.

we were awoken very early by kids talking and running down the hall

having access to the pool, bar and pool table offers a very nice touch

the pool was perfect for kids

i was accommodated with early and late check out

the water in swimming pool was not clean

the breakfast was super

loved that it had a kitchenette.

easy check in, clean room, free breakfast

the breakfast had a lot of options

very clean facilities; pool and gym. hearty breakfast buffet.

really nice that the pool has 'adults only' times and that guests receive a discount at nearby restaurants

i liked that the hotel has a pool. very clean rooms.

the room was great! the bed was super comfy! the living room ans kitchen were great too.

pool very small but nice

also, the breakfast was fabulous

the pool could of been warmer,need more parking but other then that everything was wonderful

the continental breakfast was nicely displayed with lots of seating

that pool wasnt open but with covid understandable

morning got breakfast

breakfast was excellent

the housekeeping elevator was broke so the elevator smelled like dirty stale laundry as well

breakfast was good and the woman working it was extremely nice and pleasant

breakfast was great. staff was friendly and so helpful.

there is a nice small pool for the kids to play in as well

beds were super comfy and the breakfast was amazing

pool, breakfast

was really clean, including the pool area

hotel and room was very clean . i loved the kitchenette.

a little nicer breakfast

no breakfast

kitchen in room

the breakfast was only oatmeal

the kids loved the pool and popcorn

the laundry facility was clean and well maintained

some without masks in the lobby and elevators, kids with no shoes on leaving the pool

would like to see more variety on the breakfast and kickback menus

extremely clean. free breakfast and happy hour

friendly staff, clean nicely updated rooms, and a good free breakfast included

pool heat was broken the first night i was there and closed the second night i was there

clean rooms. guest laundry operational.

was busy 2) only cleaned rooms/replaced towels once a week 3) only 1 elevator & slow 4) guest laundry room out of order 5) prepaid my 3 week stay

i didnt have enough time to use the pool

breakfast is minimum

swimming pool

pool was closed. some rooms looked trashed from the outside.

waffles ware surprisingly really good breakfast was amazing rooms ware clean and comfortable

breakfast needs to be improved. cereal, bread, and eggos is disappointing.

i gues sif i have to nitpick it would be having to go to the front desk to access the pool

kids loved the pool area

pool without a ton of people in it and be able to sit and relax in hot tub without unsupervised kids playing in it

breakfast included was perfect

there were so many rough and roudy kids in the pool that we had to get out of the pool, along with our 6 year old granddaughter, for

choose it for the pool and the fitness center and they both were open and i was told they would not be open until spring, that is

also the wifi wasn't quite working and the people next to me were loud

desk staff an smell of room stuff was broke an called for room service they told me come to front desk for extra things 3

never any room service for the entire 5 nite stay

the room service was inconsistent

bar and grill staff are very friendly, and we overall enjoyed the room and stay

the gym is missing a pull-

could use a second eating room. bar is crowded and noisy

going back in time it's very close to the cleveland clinic walking distance and they a shuttle bar and restaurant nice

friendly staff. clean. quiet. comfortable beds. shuttle.

room service forgot to bring a spoon for the soup i ordered and also brought the wrong soup - i

the cafe breakfast was great and so was the bar and speakeasy

breakfast could have been having slightly more variation

we stayed at the hotel for almost a week, and it also offers a complimentary shuttle to the fairfax market, which is owned by the cleveland clinic

good i had room service

so much so, the gym smelled like it, and it gave me a headache

gym

nice clean room. great breakfast.

absolutely loved the large gym

the pool was absolutely packed with kids and was very loud.

the lobby bar was a bonus

only wish hotel bar was open for a night cap.

the bar and the location

the happy hour is wonderful and the bartender was with it just being only her serving many of guest

in this hotel one night when i got charges for this night they included charge that i used the bar in the room and they charged 20 dollars in fact the bar was empty they are not honest people i

the “breakfast bar.”

seeing the laundry behind the front desk

they allowed me an early check in after a long trip into town

breakfast was grab and go. not many options.

on site laundry

also really appreciated the free passes to the lifetime fitness

clean rooms and common areas, comfortable beds, nice pool and basketball court for the kids to enjoy

the breakfast was greatly appreciated

delicious breakfast. friendly staff. clean and comfortable room.

we didn't eat breakfast. we preferred to sleep late. i don't know where it was located.

this would be a great place to take kids because the pool and play area is over the top

pool was amazing had so much fun swimming playing around with my kids and friends i will come back for more stays… i didn’t make the breakfast but next time i

the kids love the pool and the mini golf the slides

comfortable bedding and great breakfast

the breakfast was great

parking, wifi, security

breakfast was excellent

room service was a bit suspect. took three tries to get our order and it still was not correct.

the room service the room itself was amazing

major complaint was that we did not get room service the entire time that we were there

very clean. great location for cleveland clinic. nice pool but too low water.free laundry

was good the room was nice and loved the wet bar but the staff went above and beyond helping us and accommodating when my partner got in a

nice to have laundry facilities and exercise gym

got approached by homeless man asking to talk to me and my two kids in the parking lot

i would be nice if the reinstated room service

bar staff very friendly-allowed us to sample beers before our selection

the clinic shuttle buses made it convenient and quick to get around the medical buildings

the bar was a bit pricey

the restaurant was excellent and the bar was nice

it's difficult to get room service to answer their phone.

location, price, and breakfast included!

the location was perfect, staff was very nice, and breakfast was great.

was very clean, everyone was polite, the breakfast was amazing, they had coffee always available

don't know about breakfast, left before it was available

amazingly great breakfast

swimming pool for my kids.

friendly staff and great common spaces for family to hang out late night after kids were

there were little kids running in the hallway and the other party had the hall way smelling like weed and the fire

overall the hotel was great for the value. kids had a blast.

i liked the kitchen and they offer you the items you need just like a home experience

proximity to work convenience of kitchen

room was great-great location, quiet, friendly staff, nice kitchen

is no fitness room, breakfast was like a joke, it would be better announce it as a morning coffee

no fitness center or pool, wifi was intermittent

hotel we have stayed at in along time ,friendly staff ,clean rooms and great location, great breakfast

this included reception, house cleaning, maintenance, shuttle drivers

there were places for kids to run off energy

very friendly breakfast survers

random person off the street got into my room and stole my kids air pods, and apple chargers

stay,clean room,friendly staff,,breakfast well stocked

the gym was well equipped.

we only had 1 large towel in our room - 2 adults and 2 kids…would expect more for a standard room

i liked how i could do laundry at any time

the breakfast was fantastic

the room was great and breakfast was awesome!

d say the kitchen area especially the cabinets needed to be cleaned better also the white shades were dirty

room was very spacious and the mini kitchen was an added bonus that seemed like a free upgrade, because many other rooms at that cost

the kitchen in room, my room was right by the elevator

friendly staff, great breakfast, clean room, comfy bed. i would definitely stay here again.

pool and gym were well

no help with baggage or parking you had to pay room service was poor

couldn't use pool or hot tub due to all the kids

kids loved the pool

but kitchen very clean

the shuttle service is very convenient.

beds were very comfortable and that we had free shuttle service!!

coffee in the room, gym and pool available, free shuttle service breakfast available

coffee in the room, gym and pool available, free shuttle service breakfast available

- gym needed remodeling (water leak)

lots of towels and great breakfast. friendly staff.

not a place for families with kids

the shuttle could be newer. the drivers were helpful and nice though. overall, worth the price!

-gym could be more equiped, since there is only one treadmill, one eliptical and dumbbells until

adequate gym facilities

the hotel was very clean, bar and food was great.

could have been some toast with the breakfast buffet

great hot breakfast, nice little bar, valet parking

loved the location, gym and beds were comfortable.

regards breakfast i went to the hotel restaurant and was very impressed with the hospitality - the

the kitchen was big and well appointed

the common rooms and kitchen were perfectly stocked and made for a cozy stay

is no breakfast, just a communal kitchen

), super clean, decor is charming, had everything i need (a fully equipped kitchen and a guest bathroom on the first main floor)

the shared lounges and kitchen were clean and well stocked with flatware and cups and cooking utensils

paying for parking. breakfast was just ok.

buffet breakfast

she was able to accommodate an early check in for us

staff was excellent, let us do an early check in, we arrived early fro out of town

we did call room service and the front desk for extra towels and they never brought them.

the kitchen is nice

the included breakfast was very good, also

awesome location, excellent room, and amazing breakfast.

breakfast was excellent

also only one bottle of shampoo and one bar soap for occupancy of two people

the amenities such as the roof top bar and downstairs restaurant were out of this world

the vault bar was the best bar i have ever been to

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such a phenomenal bartender that we decided to go back after the concert

a lot of nice venues in hotel. gym was great. great location.

atmosphere, clean room, very professional and helpful staff, nice restaurant and great cocktail bar - walking distance to the q

i didn't like that the hotel didn't have breakfast.

room was nice , gym was very nice

pool and spa were used, as was the gym

was in a great location, the bed was comfortable, the staff were super nice / helpful and the pool was nice too

hot tub, pool and sauna were amazing

room service food had a good menu but the actual quality of the food was only okay.

only complaint would be that the mini bar had no options in it

restaurant parkers was great for breakfast and we also had there wings in the evening

everyone from the valet to the front desk to the bar and amenities were so personal but at the same time professional

only complaint would be room service came in togo containers

nice corner view breakfast was excellent

in room breakfast was excellent

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

joe at the bar was exceptional...location was key..they got us an early check in as requested.

requested a early check in, a month before my stay

the fitness center was also dated and quite small

they even gave us an early check in which was great

looks like coffee machine in the room and a number of cardio equipment in the fitness centre are lincoln’s contemporaries as well

i picked the hyatt at the arcade because i knew my kids would get a kick out of the

this hotel is offering daily room service for making beds and linens- thank you

not a huge deal, but when your traveling with kids it just doesn't work

gym floors needed some sweeping but minor issue

breakfast prices. we have 3 kids, a family of 5.

we had 3 kids with us who had to be up early for a cheer competition so that was really frustrating

it was nice and quiet and the kids were very comfortable and everything was walking distance

the window was able to be completely open which was totally unsafe if there was little kids around because there was no screen or anything

location, excellent breakfast, nice gym, nice place to hang out in the lobby area, close to the marathon

morning breakfast was very good

complete breakfast buffet and kick back evening food options along with indoor pool and onsite laundry made

the gym could be better equipped.

the gym was ample and the indoor pool and jacuzzi were big hits w/ the kids

the gym was ample and the indoor pool and jacuzzi were big hits w/ the kids

breakfast was delicious.

i made the reservation the women told me that the spa was same day reservations

the gym was amazing!!!!

the gym was really nice, equipment was well maintained

room service and valet parking

location great bar restaurant great

thin lady at bar was nasty and rude

beautiful hotel, we loved the bar area. nice and comfy seating area..

she even help us with breakfast

the restaurant wasn't open for a few hours; even if it was something simple for breakfast, lunch, diner or snack

location and set up with the restaurant and bar were convenient

room service was great except the pasta of the day

room is clean, the bar at the top floow is chill, gym and swimming pool is good, lots of people have wedding there

nice room, everything as expected. kids had so much fun in the pool!

too many kids in the pool splashing around so we couldn't swim (would have liked if there was someone

beautiful hotel. clean big room. nice gym etc...

late check out allowed us to sleep in and not feel rushed

needed more room service options.

staff didn t know about bar hours

main desk - truly lacked personality and bar service and hours was very disappointing.

no room service!

the breakfast bar and bar but i understand due to the covid

they room was nice. had a spa tub and very clean.

also, there was no towel bar to hang a hand towel on

pool wasn't open

and gym were closed

we didn’t eat breakfast there- they only had a few things to choose from

pillows and quite. breakfast was sufficient

also, the breakfast wasn’t anything to write home about

breakfast, could have better options

refunded my money when laundry room wasn’t stocked w/ soap

loved the pool and the ease of walking to all the shops and restaurants

great gym and pool and breakfast...

the location and the staff are friendly and helpful self laundry is available room are big

enjoyed swimming in the the indoor pool

facility was up to date, the gym was a good size and able to keep it a cool temp

the free breakfast was very good, lots of choices and drink choices! loved it

only service dogs which ours is bit there were kids banking running screaming up and down hallways, which caused our dogs to bark

the swimming ud83cudfca pool awesome ud83dudc4f safe n quiet ud83eudd2b breakfast

no pool, wifi

i liked the breakfast in the am. the pool was clean.

shuttle to the airport was great

minor, but i wish they extend the breakfast until 10am.

we appreciated being able to leave our car for a week, and for the excellent, on time shuttle service

that yogurt machine yep i would like to come back once the remodeling starts was no lift in the kitchen

breakfast was amazing, the staff, super friendly, and the shuttle experience to the airport was

location and it had access to laundry machines.

room cleanliness. breakfast was good. quiet place

pool not open

the pool was closed.

breakfast had a lot of options. we were on the 3rd floor so it was quiet

breakfast was very good, lots of options, rooms were very clean as well as the hotel, everyone was

convenient location, close to public transportations, clean, friendly staff, gym.

i thought it was cool that they had a gym and the service was nice.

like the smell of the marijuana and the kids running around on the 3rd floor right above my head at 1and 2am in the morning both nights so

i loved the convenience and the ability to get shuttled to the airport! everyone was super nice!

breakfast was good

breakfast was fun, the room was clean, i like the lobby appearance and the music

cool refrigerator, stove, microwave, dishwasher, and laundry on site

it is like renting a condo. nice size rooms with kitchen.

no breakfast because of covid. not the hotel's fault.

the rooms were clean very nice loved the kitchen

it had a full kitchen

other than that staff was great pool guy very friendly and helpful

even asking loney (not sure if i spelled that correctly) called his supervisor and had the pet fee waived for me, which was a very gracious gesture and truly appreciated

nice full kitchen, sitting room and bed room then you see the bathroom and it looks like motel 6

clean and new the lights are mostly burnt in the room the building is getting old no maintance laundry room always

their was a full kitchen, fireplace and and spacious living area

thank lisa, the front desk manager for her help in organising early check in so i could have day rest after a long overnight journey before my flight out of cle

from the reception it smells very bad with a lot of smoke, unsafe for any family with kids

so my kids missed out on schooling because of it

traveling whit my kids for two nights and no microwave and fridge

towels upon arrival, fitness center had no ac so it was very hot

breakfast could have offered more variety.

the free breakfast was full of choices

fitness room locked, breakfast offering mediocre

he was able to find one bar in the laundry room

suite was advertised as a fully equipped kitchen, which we were told included silverware, & dishes, etc

the room was equipped with a full kitchen as well

the kitchen area was my favorite

loved the kitchen facilities, which we took full advantage of

great having the laundry room but many of the machines were broken

had everything i need including laundry

i loved that there was no pet fee.

had to wait for them from laundry i was told

across the street kmart and a see redtaurants, ice machine works i was surprise and they have laundry

maybe a few more options for breakfast meat & fruit besides only sausage links and apples

a real breakfast, eggs, waffles, toast, bagels, cereals etc

no breakfast

also, i requested gluten-free option and lactose-free options which is why i added breakfast to the booking, was told yes in a message and then there was nothing there for me

breakfast service area, the waffle maker is a nice touch

location and free parking for our trip

location, how easy it was to find, and the fact it was just across the parking lot from our conference

self laundry facility was in the hotel

ample parking was available

pool/hot tub hours were great and fresh towels were ample

the breakfast room is clean and well stocked with instant oatmeal, cold cereals, waffles, fresh fruit,

great sized room with a nice little kitchen and livingroom area

friendly staff, clean, nice continental breakfast, plenty of parking.

breakfast was a little lacking. wish there had been an egg option.

breakfast was a bit heavy on the carbs and i really would have liked a guide to the tv channels

nice n clean. almost a full kitchen. good breakfast

the room was appointed well in terms of the kitchen supplies

comfy room with seating and a kitchen

the pool to be open ..but can not blame hotel for it

the swimming pool needs to be heated