several pieces of equipment in the gym are out of order, and both the restaurant and swimming pool are currently non-operational

i totally understand the corona era and things being closed, but the pool and gym were still closed

there is no pool, no gym, no restaurant or bar

gym has no cleaning agents or disinfectants so after a workout i have to leave my sweat on the

there was gym and pool also office. as well as an in-house market .

nice breakfast the next morning in a nice room

kids enjoyed the pool, until 10pm a plus

man who worked the bar/ coffee water station made us feel uncomfortable

the bar closed at 10 pm on new years eve!!

the gym was awesome

sleep well because air conditioning was so loud turing on and off- no room service - no breakfast to purchase

wedding took up the whole lobby and entire to the pool area

large room, comfortable bed, renovated bathroom, hot shower, friendly staff, large facilities

m, swimming pool, locker, hallway

the parking lot curbs and sidewalks need fixing and could trip up older travelers

early check in was no problem

restaurant not being open and online the amenities saying the bar and everything will be open was false and it was nothing but hell to wait and get

the breakfast is good and the lady who served the food for us was so polite

breakfast buffet vouchers for

said bar and restaurant, was false, it was a nite club and only open 1 day , that was the only reason

complimentary breakfast is very good

gym equipment not fully working

unforturnately because of the virus there was no breakfast. and the view was boring

i went with my kids to enjoy pool and they were not able to enjoy it because the amount of outsiders

wifi was very good, the bed was comfortable, and the food at the bv grill was very good and not

modern, pool, bar , room, clean , love this hotel

utensils in the kitchen weren t cleaned well

the kids and adults were running the halls very loud and unmasked

bar drinks very good and

my room was near the pool and screaming kids were annoying.

my kids really liked the hotel. the staff was friendly and the room was clean . i would go back.

kids laying around the hallways on the floor, no breakfast or food on saturday, and just general

my only recommendations are towels available at the pool, sauna needs to be serviced in women s locker room, didn t get to enjoy it

cleanliness, the pool was down when we arrived, not a great gym and food cost wasn t

lol i walk up to the bar and got one

nothing to eat, and no room service

the gym was impressive

our only criticism would be the detail to which the room service attended

outside terrace overlooking the pool had food containers strewn all over

i was crowded at the pool but it was a holiday weekend!

our requests for adjoining/connecting rooms and all on the same floor as we were there with our kids and their young children

granddaughter loves the breakfast and the pool

wish that there was a way to inform guests that the pool was out of commission

pool on the inside

clean pool and spa

room service food was terrible...had to return it all

wifi did not work properly. it seemed to be down.

good breakfast

no room service even it was requested several times.

fact the the hotel was very clean and our room was also clean and very nice set up as well , the breakfast was fantastic too

was very good, we were traveling the remainder of the day and needed a simple light breakfast and that's what we got

facility- large modern room with complete kitchen, office, sitting area in a beautiful room, great common facilities (indoor and out)

lastly, nobody informs you that you have to reserve the pool…pretty important information to leave out

clean, comfortable beds, room space, kitchen

i liked that the hotel had a fitness room and a pool

breakfast was grab and go

breakfast area was tiny

a little wider variety for breakfast...maybe bagels or english muffins instead of 3 breads...

couldn’t stay there bc i reserved the suite with spa tub not smoking but that suit it was smelling weed like

we went for the spa tub

the continental breakfast was not the best but will suffice

the cleanliness,the breakfast, the bar

glass in the pool area, and someone vaping- seemed like bottom floor was full of smokers as my kids witnessed both nights people smoking in the hall

shuttle to train station was nice but they need a better way to call for a shuttle back to the

ac/heater worked awesome,clean room/bathroom, comfy beds, and the gym

employees were very kind and the shuttle bus system was very convenient

the bar and lounge and breakfast. the staff was awesome.

clean comfortable rooms, bar area, friendly staff

clean, comfortable, quiet. nice bar in lobby area.

i loved everything. this is the best place to stay in the area, bar none.

check in was pleasant staff very helpful offered late check out

good location and price . gym

didn't like that it seemed that u we're supposed to have an indoor pool and my kids were so disappointed

staff could clean up after the tables used for breakfast when i couldn't find a seat with trash from the previous guest

the room service was not available unless requested

not so clean shower looked run-down creaky elevator no pool

my kids was extremely heartbroken about that

a limited continental breakfast would have been nice. kids should been able to eat free.

on vacation with my kids seven of them but the pool was closed

i had to jump out of the way of a car with 2 kids hanging out the windows yelling

chose this hotel for the pool, so the kids could splash around in the evening

room very clean what i expected had a kitchen bed very comfortable

nothing this hotel really is a good place to stay.nice little kitchen.free laundry and coffee.

not fancy but it has a free gym and laundry facilities are also free

great staff, great location, free laundry room, great gym, no complaints

how comfortable it is and useful kitchen features

awesome lounge and bar on premises

the location, indoor outdoor pool and the bed was comfortable .

love the room and hotel. bar and staff were great.

property was in a nice location, kids enjoyed the pool.

the indoor pool was great for kids.

oceana tapas bar was great fun

hotel has everything from a starbucks to room service to laundry room to gym to bar, you name it

free parking near the door

loud kids, loud babies, loud tvs, loud in the hall

while the website did inform that the gym would be closed due to covid 19, it did not indicate that the pool was closed as well

late check out wasn't problematic-free parking

there were a quick option for the kids for breakfast continental breakfast would be great

room was spotless enjoyed bar area

understand there's safety precautions but if a parent doesn't mind the kids in a hot tub neither should day or the parents not about the kids and pull of the pan so the

wish the pool had been open later, wasn't ble to take advantage of it of gym

great restaurant and bar as

and in nearby rooms were fully audible in our room) bland, sterile decor in common areas lobby bar closes by

the fitness room looked really nice, and the onsite laundry was an added bonus

to relax, i put the do not disturb sign on the door, and room service did not knock

the fitness room looked really nice, and the onsite laundry was an added bonus

not much choices and not kids friendly

clean, presentation, snack area, gym. staff was very pleasant.

the eatery & bar were nice

for example, i wanted to go down to the bar after a shower, and i wanted to wear slippers, but i didn’t find any in the room

would prefer a breakfast bar where i could quickly get my own items

and just want to add a big shout out to the two gentleman working the breakfast may 17th and 18th breakfast room was so busy and they handle the crowd and demands for

there is a swimming pool form your use too

rooms were clean and comfy. breakfast was awesome good

was nice i like it’s very welcoming and the kids had enjoyed the pool time and the life guard does a very good

was ok missing strawberry for waffles, but other than that it was good, the kids enjoyed the pool

the pool was small

and the water fountain was taped off and said not to drink the water but it was free in the gym we were not informed of that and she felt ill and had the poops very disappointing

pick this location because of work and the outside pool

breakfast options were not that great but manageable. coffee was great though

i really enjoyed the breakfast selection and outdoor pool :)

they also have a little kitchen area in the bedroom stove ,microwave a fridge i liked it i didn’t use it but it’s very

staff is polite & friendly, hotel is clean & there is laundry on the premises

would have liked a better option of breakfast

they have a 'breakfast on the go' in the lobby

don't like when you request kitchen supplies and no one notifies you or atleast leave them at your door

we couldn't stay for breakfast however both my souse and were very comfortable and love staying with your

breakfast was great and other amenities were quite nice (pool and gym)

breakfast buffet was really good the lounge and bar was also very nice very welcoming the gym was open 24/7 and they have a pool that is open on weekends as well and if your a smoker they

i enjoyed the food aswell and having the bar there was great too

the gym was tiny

come to speak with myself or my husband but it’s fine as i said i expressed myself to both the kids that work here and they were really great about it and i just haven’t had a moment to see

:) 3) kids playing on the side of the road near the highway

excellent parking for a truck & trailer

one of the reasons i got this place was the gym but i was informed when i got there that it was closed

there a cvs not far a bar also walking distance a gym up the ill

excellent customer from the front desk staff and the server that assist with breakfast.

location, cleanliness, gym, breakfast all great.

hotel very clean staff was very nice. breakfast was great

close to sleepy hollow. room was comfortable. liked the gym for a quick workout

breakfast did not provide fruit and yogurt each day, inconsistent with replenishing coffee and

their gym needs updating

breakfast is a nice touch i only wish that coffee was better

nice staff. convenient location. nice to be able to use gym next door (nysc).

plenty of on-site parking friendly housekeeping staff room had window that opens on-site self laundry

nicer and accomodating than i expected the usage of the gym next store was great

location is okay not the greatest breakfast okay not the greatest service okay not top notch

renovations while guests are in house not good breakfast was mediocre at best staff not professional at

not very good breakfast; soft bed; some rooms inaccessible from lobby.

the complimentary breakfast did not offer eggs. it did not have face towels.

breakfast was terrible with no staff on hand, no hot food and awful coffee

free breakfast and wifi

breakfast was no good need more like sausage eggs writs pancakes beacon

plenty of parking

my free complimentary breakfast, i was harrassed and warn that i was not able to take my food out which was a cup of

arrived at 10pm , after driving 12 hours in a box truck , only to find that the restaurant/ bar was not open

beds were nice staff was friendly pool was warm for kids to swim

ample parking, great location, close to metro-north, friendly staff, fitness room, pool

lobby, wifi, breakfast, ice machine, laundry room, pool and room size

the breakfast was amazing. my family really enjoyed. my son appreciate the gym at the facility.

we were able to use the laundry which was practical as we'd been travelling round new england for four weeks

staff, well-designed and manicured decor, pool, big room, comfortable bed and bedding, nice shower, on-point maintenance

the breakfast in the morning was fresh and had a lot of variety

should be a no bare foot policy for access to and from the pool

the breakfast was not good other hotels have better to go bags

the whirlpool tub.

good breakfast selection; proximity to relatives's home; comfortable beds; small but useful gym

everything! the room, location, courteous staff, breakfast was great

only complaint is that the website advertised a breakfast bar however it was not open

cleanliness and the quality of the room. breakfast was very good as well.

the breakfast was also better than most hotel breakfasts

guest laundry services to save on clothes to pack

guest laundry services

for breakfast on the weekend could be a bit longer

maybe a coin machine for laundry

having the kitchenette and that they had pots

expecting to be too late to get anything to eat, so i brought my own and used the kitchen facilities

also a man asked for the key to the gym who was not wearing a mask, nor were several people in the lobby (or one of the receptionists,

not enough fruit at breakfast

no gym no free breakfast etc

there was no indoor pool

storage for clothes, breakfast includes lots of protein (eggs, meat), can take fruit for later, gym was good for

don't open, no bathtub, bed a little soft and could use extra blanket, not enough hangers, gym did not have lower weights, like 3 lb, 5-lb, 7-lb

room quality, quietness, cleanliness, decor, beds, bathrooms, breakfast and helpfulness of staff

i will not be going back to this hotel when i have kids

continental breakfast

there is a brand new laundry room with many machines

breakfast was not great but everything else was really good

spacious in living and bedroom and breakfast was excellent

amazing, the room was very large, having the kitchen was a great bonus.

the staff was nice,room was clean and comfortable. breakfast was delicious.

good breakfast, small gym, dumbbells up to 45, high end bike, elliptical and treadmill. two

hot breakfast was great

breakfast is fresh and delicious

what i love is they offer breakfast

just fantastic if i could live there i would. breakfast, staff(all), just terrific

pools , gym not open

gym was small, but they always are

the best part of my stay was the fact i got late check out.

love the late check out

if you’re coming here to swim with your kids indoors during the winter months, find another hotel

we enjoyed the pool, gym, and in-room dining

we enjoyed the pool, gym, and in-room dining

clean large room quite modern indoor pool excellent spa

the swimming pool and gym were a great addition.

pool, bathroom

i saw a coachroach in the hotel laundry room

com for a king suite with kitchenette n no kitchenette n the room i did receive while very comfortable n clean, the suite was

staff is wonderful but most of all the complimentary breakfast was exemplary

too much noise in its kids running they the stair well and running thru the hallway

next time i will def try out the bar selection in the lobby

had some difficulty ordering from room service, especially from the city pizza restaurant

there is no room service during the day/night or full service menu during midday

in the hotel lobby and gym are non existent

the bar opens at 5. i wish it opened a bit earlier and had a happy hour. maybe 3 instead?

couldn't have room service

this hotel its clean updated & nice the staff is also very accommodating & the pool stays open until 11pm

we love this place. our kids have a great time at the pool. the staff is always friendly.

i disliked that room service was not available all the time

i love the gym, have all the thigs i needs to do exercise

parking, very professional staff and great room service

breakfast was not included in the price.

service at front desk and room service were excellent.

gym and pool are great.

did not like that breakfast was not included and so expensive.

our breakfast wasn’t included.

wish they had a pool

should add a bar in the shower to hold onto

there was a sports bar in the facility.

sufficient pillows; late check out option

breakfast exceeds what's offered at other best western hotels ,and the spa tub bathroom is the best i've seen and better priced then other bestestern plus hotels

comfortable accommodations. great fitness facilities.

got us late breakfast before we left

had garbage cans in breakfast area blocked off with cardboard so you had to walk out of the way to trash stuff

fridge/freezer -the staff who was so nice -the free parking -the complimentary breakfast -the gym

they are also accommodating as they can be when i request early check in

large rooms. bed were comfortable. good selection for free breakfast

great breakfast

pool and gym not open due to coved. other hotels in the area have them opened.

the breakfast and the location was outstanding.

breakfast and indoor pool

i loved the room and the breakfast was terrific.

and, none of the magnetic doors worked or recognized my key cards for the gym, pool area or back entry, the place was a

was amazing brought our elf and they played along with it called the kids down for special delivery from santa

wish the pool was open for the kids to use ud83dude15

had a room with 2 full beds and a pull out couch, room was huge with a desk, a small table and a bar area with a fridge and small sink, slept the 4 of us quite comfortably

the breakfast ( 6 to 10am) was fantastic with lots of fresh choices

was clean, the check-in was quick, and they have their own laundry room where you can wash your clothes

i was given a suite when i didn?t book a suite. it was so nice and the pool was too

very nice breakfast included

the breakfast was good

no signs for gym, but i don't know if a gym was offered

the included breakfast was also well provisioned

my husband enjoyed the breakfast. overall the stay was very comfortable.

room was clean. bed was comfortable. free breakfast. comfort suites has yet to disappoint!

breakfast was great

very clean and spacious, staff is very polite. decent breakfast

what kind of attraction for kids no pool no play

people are rude knowing kids stay there too

my family is very much satisfied especially our kids

particular, just kids making so much noise on the 1 floor where i always seem to get a room at

place for families with kids

food very expensive. only an indoor pool, small and full of noisy kids.

location, the lack of room service, the price of the food which did not match the quality at all, but we had to have it

convenient location and pool for the kids

the room was great the staff was great pool area clean the gym was great

food is good, plus the room service is pretty quick

nobody cleaned room service for over 24 hours. someone left a mess outside and nobody cleaned it

restaurant is very convenient, 24 hours gym is great

i like the amenities of the indoor pool , gym & sports bar.

it was convenient to where we needed to be. it had a pool and a small gym.

parking lot is in the back mostly with so spaces on the side

nice place for the value, good location, clean. has laundry facilities as well

breakfast was gross

the coffee 24 hours , laundry on site , microwave an fridge in room

they had a lot of options for breakfast and everything tasted good

clean rooms awesome grab & go breakfast selections

a few more breakfast options would have been nice

location restaurant mason jar on the property,indoor pool fabulous complimentary breakfast

friendly, effective & accomodating,e room quiet&comfy despite facing parking lot, next to mason jar casual, great nachos & smoker, band on sat night respectfully

the pool was clean and the kids had a blast

good breakfast. very clean and comfortable.

love the layout, and pool/laundry/ alcohol purchasability at night.

great small gym with water towels and yoga mat

my kids and i enjoyed the pool time

frigidaire for people that have kids/ long staying

the gym has state of the art equipment

self laundry

was comfortable, staff were kind, helpful, and authentic, ordered food from bar and it was good, enjoyed my stay, would return

was very nice; breakfast was a buffet style with good options; staff was very helpful; bonus free shuttle that dropped us off in port chester and again at the train station; would stay again

this makes traveling with kids so convenient

have two kids and they have a good time a lot of space and not safe environment so i'm happy with everything

not much. gym was filthy. no towels. two cocktail lounges. none open all weekend v

the room is spacious and comfortable the gym is well

love the water bar downstairs the property is just beautiful

terrific gym, nice breakfast

awesome gym , with full amenity

this location ticked off all the boxes, early check in was granted, rooms were clean and well stocked

rooms, cleanliness, convenient location, swimming pool, gym and great city views!

was nothing to do with the hotel it self i think people with a lot of kids check into the for a family reunion the lobby became a little noisy at times because parents

great stay. kids enjoyed the pool. breakfast was good.

low cost and the expensive service ud83dude09 and comfortably room with a gym and swimming pool all together wow

they gave me a bottle of water and granola bar for my trouble

pool water temperature was cold

good breakfast, perfect location (bus 167 takes you to port authority bus station in 20 minutes), very

love the pool, because my kids were able to swim

the breakfast menu was very rich in variety and the food was delicious

they took 112 dollars from i was checked in for 15 minutes i'd never stay there dont leave your kids or be alone there it looks the re running a sex traffic ring very

the only downside to it, was that it is located directly under the hotel's gymnasium

that a staff went to check on us because when i did check-in it only was my mom, aunt, me and the kids at front desk

laundry machine was not in working condition and we had to travel outside

breakfast area was clean, organized and very comfortable. coffee was great .

the kids would’ve love being able to go for a swim while at the hotel

the pool and gym was open

hotel hd a nice ambiance, a nice little bar that i didn't get a chance to check out, but it seemed pretty nice, indoor pool is kept at a

gym was under renovation, the hallways reeked of bleach near headache giving levels the icemachine

lovely staff and very friendly bar staff

the pool and the gym

parking lot could use some fixing, lots of potholes but there is plenty of space to choose from.

the easy parking, location, comfortable beds

gym was fantastic! love the pillows ..

very clean and skyline restaurant and bar has excellent views.

the parking is very good as well as the location

the lounge, bar and gym. location to restaurants and pharmacy.

possibly offer a set time and option for complimentary breakfast

the bar is also a restaurant and serves breakfast/lunch/dinner/snacks

you order room service it takes awhile for the food to come

breakfast was okay

i love every inch of my room. to my surprise i had a mini kitchen i didn't expect.

little kitchen with microwave and fridge

breakfast was not what me and my family expected but it was ok

easy access of the hotel, the friendliness and efficiency of the staff were as expected, and the breakfast was very good

did not have breakfast

the shuttle to the city.

it was farther from new york than i thought, but the shuttle was very convient.

only booked this hotel because of the advertisement of a shuttle, gym and swimming pool

room very big. i don't use shuttle. the location was good for the competition.

able to leave my car and get a shuttle to the city put this hotel over the top

building, room, breakfast area

was very clean with perfect breakfast

the hotel is clean and the breakfast is good

breakfast was great

the breakfast was delicious and every day there was something different to

needed late check out he manger was rude and nasty said i have to pay $80 extra for late check out he was

spa tub jets needs to be cleaned better

there was not a bathroom spa as it was advertised at the time that the reservation was made

loved the spa tub in the room free breakfast was great

room was in the basement and it was where all staff do laundry and make noises all night and my room had no toilet paper it was

stood for a funeral with my kids and even my three and four year old said “this hotel is not that nice”

quiet and clean rooms. great restaurant with a large bar area, perfect for business travelers.

large room with comfortable beds, gym was ok to be a hotel gym

our room was very nice, the staff were great, and the bar was great!

they have an ok gym

room was big and beautiful, there wasn’t cheap hotel bar soap but actual pump bottles in the shower as well as outside, with a big beautiful mirror that

breakfast exceeded expectations. staff friendly and helpful.

breakfast was great

our socks became like really dirty quickly, and the breakfast was not edible

the fact that they have breakfast available

big room with kitchen

great design, comfy beds, great gym

gym is good enough

an abundance of great dining options, and i particularly enjoyed working out in the well-equipped gym and remotely working from the peaceful courtyard

amazing gym equipment, good area for the price and close to the subway line 1 (very direct line)

flash and new decor, lobby and gym and bar all looked great

we loved the spa tub

room had a heart shaped spa bath tub