our child hugely enjoyed the swimming pool

nothing. well, if the breakfast bar was open

only complaint really had to do with the covid precautions and the coffee bar was not

to have a drink at the bar

was no complimentary 24/7 coffee bar in the lobby its very disappointing considering it is offered at all other lower budget sister

gym could be better

by the way the restaurant at the hotel was run by one person and afte we ordered food for our kids and for me and my wife the waiter came after half hour and she said they didn t have the

bed was very comfortable and any room service or needs we had were met quickly

we arrived late, without dinner, and although the kitchen was close to closing, they accommodated our dinner needs easily and gracefully

the kids and adults were running the halls very loud and unmasked

getting in and out of parking lot but location was good

hard to get in and out of hotel parking lot due to traffic congestion.

parking

i love waking up to fresh, hot breakfast each morning during my stay.

parking lot had some pot holes & breakfast was just ok.

breakfast met expectation, stay met expectation

a continental breakfast and fresh coffee the bathroom needs a little work, the coffee in the office is

the breakfast wasn’t worth it at all. the pool was not very clean.

room and room amenities were great. breakfast was a disappointment.

couldn’t stay there bc i reserved the suite with spa tub not smoking but that suit it was smelling weed like

it's a great location for that quuck getaway and has a pool

room was very spacious, included a kitchen with an induction cooktop, fridge, supplies to cook various foods and a dishwasher

the hotel is relatively new, peaceful, and very clean with a functional kitchen with all the amenities and everything is how you see in the pictures

it has a pool and gym

pool was amazing, the breakfast

not sure what the problem was but my wife and kids were woken up and we had to evacuate

the next day i realized it might have been one of the kids staying at the hotel

acknowledges that customers are still hungry; they supplied us each w a lunchbag of food for breakfast you could pick up near the dining area

people (about 10) conversing in the lobby very loud and not practicing social distance at all #3: kids running, slamming doors till almost 12 midnight #4: someone knocking on my door looking for a

breakfast was canceled without notice, leaving our kids hungry, which is unacceptable when traveling with children

free laundry

a fan of waiting an hour or more to use washing machine because ppl left there laundry in them and never came back and i told someone in front desk and they basically said they

it’s convenience and close to all the places it had free laundry.

i liked that the room had a kitchen in it.

nothing this hotel really is a good place to stay.nice little kitchen.free laundry and coffee.

beautiful exterior. nice pool.

wedding took up the whole lobby and entire to the pool area

sleep well because air conditioning was so loud turing on and off- no room service - no breakfast to purchase

the parking, the beds, the location

had room service for breakfast

and in nearby rooms were fully audible in our room) bland, sterile decor in common areas lobby bar closes by

to relax, i put the do not disturb sign on the door, and room service did not knock

great restaurant and bar as

nice lobby & good fitness room.

the fitness room looked really nice, and the onsite laundry was an added bonus

paolo the waitress and bar tender and marc at the front desk were very helpful and friendly.

good location and hotel had good amenities like a gym ,indoor,outdoor pool and restaurant.

made uncomfortable at the dining area in the open bar by a gathering of guests standing and meeting and practically leaning on our table as we ate

close to shopping at montvale and wagmen’s supermarket, nice staff and next door access to life gym ( the best if you did not see

it rained the day before wish the pool water was slightly warmer

early check in was no problem

the buffet breakfast was amazing, the bed was comfortable, and the room was clean

breakfast buffet vouchers for

the restaurant / bar was hosting a disco night that even guests had to pay to attend

the breakfast is good and the lady who served the food for us was so polite

room very clean, delicious breakfast

my kids were actually scared of the decor

i went with my kids to enjoy pool and they were not able to enjoy it because the amount of outsiders

wished there was an indoor pool for the kids

it had what i needed for the one night with my kids

parking. but it wasn t even that bad.

gym has no cleaning agents or disinfectants so after a workout i have to leave my sweat on the

online it is not accurate, no breakfast, no pool , no microwave or coffee maker , gym was not

gym could be better appointment

they even have a gym (which i did not use)

staff was very friendly and bed and towels were totally acceptable, gym available

nice breakfast the next morning in a nice room

heated pool and basketball court very nice for the kids

i asked if i could purchase a glass of wine from the bar and was told i could only buy a bottle

full kitchen, stove, refrigerator, microwave, dishes, wine glasses, pots and pans, silverware, plenty of

the kitchenette with the breakfast bar is very convenient!

very quiet and cozy. big parking. clean and rather big rooms.

clean, comfortable, great room service.... pet friendly!! will be staying there again for sure!!

very clean, easily accessible from lobby, free coffee bar fully stocked 24/7

breakfast buffet included

did not like that breakfast was not included and so expensive.

having the kitchenette and that they had pots

if one advertiseday breakfast is included there must be breakfast.

it was nice that there was a small kitchen. room was nice!

the grab and go breakfast was mostly grabbed and gone in no time.

coffee was horrible. breakfast area was a mess.

clean, good breakfast, helpful staff, 24-hour coffee and herbal tea.

the breakfast offered was great

breakfast was even great

breakfast is fresh and delicious

the breakfast should be until 10am at least for guest arriving late or on vacay

lastly, it would be nice if had an indoor pool

buffet breakfast was great

more choices for breakfast

expecting to be too late to get anything to eat, so i brought my own and used the kitchen facilities

and we had ants in our kitchen area

breakfast exceeds what's offered at other best western hotels ,and the spa tub bathroom is the best i've seen and better priced then other bestestern plus hotels

nothing i didn't like at this location,i can only speak for the spa tub room never had any other

it's clean breakfast was good the jacuzzi was excellent the service was great

convenient. breakfast. fitness center. restaurant.

i recommend to do variety in breakfast every day (different kind of main food)

great breakfast

superb breakfast offerings

clean room nice and quiet breakfast plus a snack to awsome

water dispenser in gym

very clean. the air in the hotel is fresh. the air conditioner works well.good gym

the included breakfast was also well provisioned

served a nice breakfast with a good variety of hot and cold items; even waffles

the breakfast was limited but better then nothing at all

breakfast was ok not many varieties

in the time of covid i felt the the breakfast was more than exceptable

pool and parking

beautiful garden and pool area

the breakfast was good

was clean, the check-in was quick, and they have their own laundry room where you can wash your clothes

also, the laundry center was be helpful

lighting is very dark, center of parking lot was bright

it was convenient to where we needed to be. it had a pool and a small gym.

right off the highway and i love the free electric car charging station in the parking lot

it has a good gym and the front desk staff was good.

nice and quiet. plenty of parking. clean rooms. helpful staff. very nice.

excellent breakfast, staff was very helpful in us finding a restaurant.

clean rooms awesome grab & go breakfast selections

i also appreciated the coffee, hot water, and pastries for breakfast

i liked where room was located and had laundry room

they had a lot of options for breakfast and everything tasted good

love the layout, and pool/laundry/ alcohol purchasability at night.

pool and gym

the gym has state of the art equipment

lastly, the gym has dumbbells which is nice, but a number of lighter weights have only one dumbbell

no soap in the room at the sink or laundry bag in the closet 2

indoor pool was closed

parking was very accessible, inside pool a great advantage considering the weather, very comfy

huge group of school age kids filled the lobby and hallways

their pool is a decent size and our kids had a blast

one day the pool was open and also called the day of check in to see if the room was ready so my kids could use the pool which i started that morning too never been told that morning that the pool

t get to die d much time there since it was just one night but the bar and restaurant looked nice and the grounds were pretty

nothing to eat, and no room service

kids laying around the hallways on the floor, no breakfast or food on saturday, and just general

incredibly ill mannered kids roaming the halls unsupervised making a racket playing with fire doors when our little o n es

patio was a nice feature and my kids loved the indoor pool

noise coming from kids jumping on their bed at 7am the level above us....

parking, even though it was free parking, it s a bit of a walk if you have kids and asleep, makes

parking, even though it was free parking, it’s a bit of a walk if you have kids and asleep, makes it a bit challenging, but without kids it’s great

our requests for adjoining/connecting rooms and all on the same floor as we were there with our kids and their young children

i had to walk over to main lobby and pick up water bottles and snacks because there is no room service

check in was pleasant staff very helpful offered late check out

clean, comfortable, quiet. nice bar in lobby area.

the ours the bar was open (no coffee after 9:30?)

gym was very safely set up

i loved everything. this is the best place to stay in the area, bar none.

i was disappointed to find that the pool is no longer in operation but gym was well stocked

free shuttle to hpn westchester airport.

room too close to laundry and pool. chemicals smell too st

they had had a laundry problem earlier in the day and were running late with rooms, despite being told it might be

reopening of the bar area

perfect locations, comfortable rooms, good breakfasts options. clean indoor pool etc

should be a no bare foot policy for access to and from the pool

gym tv was broken, extremely loud in the room as i could hear all of my neighbors around me.

pool had a little to much chlorine and they decided to shock the pool during open hours .

there was laundry available, gym was nice, room was spacious.

gym was adequate

modern, clean, helpful staff, great breakfast.

the energy bar at the breakfast and the waffles were extra tasty

grill so there was not really a lobby where we could meet for drinks etc without going into the bar --ac --set way too cold and even with adjusting it room went from stuffy/hot flash inducing to

breakfast could be better.

quiet! starbucks. room service. small bar and restaurant onsite.

loud kids, loud babies, loud tvs, loud in the hall

close to shopping, pool was open

the indoor pool capped off our night of visiting to relax and unwind with the kids

major pool updating needed

we booked a double bed room but was given a single bed room for four of my kids

there were a quick option for the kids for breakfast continental breakfast would be great

kids doing cannon balls and throwing footballs

late check out wasn't problematic-free parking

gym is perefect!

get a pool

i really enjoyed the breakfast selection and outdoor pool :)

the only complaint i had was they advertise a swimming pool and it was closed.

a few guests whom were smoking marijuana outside in the steps near the pool area.

clean, friendly, nearby, nice breakfast set up

no kitchen supplies

location ,staff laundry room

it seemed very busy in the hallways with people going back-and-forth outside and to laundry room

they have a 'breakfast on the go' in the lobby

they also have a little kitchen area in the bedroom stove ,microwave a fridge i liked it i didn’t use it but it’s very

comfortable accommodations. great fitness facilities.

bar in the lobby restaurant on site

no capacity issues with the gym

was a condom in the pool i told front desk after removing my kids from the pool

kevin at the bar was phenomenal

on vacation with my kids seven of them but the pool was closed

one of the reasons i got this place was the gym but i was informed when i got there that it was closed

that bothered us was car alarms kept going off after that so we got no sleep and my son had a 5hr gymnastics camp the next day so we were both zombies

excellent parking for a truck & trailer

group of kids hanging out in the property around mid

booked a non smoking room ,i was placed in the red zone where all the smokers stay with my kids the room reeked of nicotine had to get up at two in

we had to leave early before breakfast but i suspect it was good

the morning breakfast was very nice with multiple hot and cold options

clean friendly stuff breakfast swimming pool location comfortable bed

clean comfortable laundry was great

very nice indoor pool and gym as well as a great outdoor sitting area

had a gym although i didn’t use it on this trip

there's a gym, as well

pool and gym were both great

breakfast was great location great

hotel very clean staff was very nice. breakfast was great

i only used the hotel bar and restaurant for one drink

pricing at the bar and bistro

service, appearance, room, lobby and bar layout

pools , gym not open

if you’re coming here to swim with your kids indoors during the winter months, find another hotel

loved the facilities, the gym is fantastic, the laundry room, and the elevators are very quick

staff didnt advertise the amenities(the pool, shuttle service,the gym etc) i only knew because i read what was said online

kids running up and down screaming in hallway at night

clean and modern room, friendly staff, laundry facilities and fitness center near each other - very convenient

the staff from the desk to the bar great and our room was very comfortable and clean

pool was throwing i was so much chlorine my kids was throwing up and their eyes was burning even mine and i didn’t even into the pool

the pool was closed. with covid restrictions being lifted, the pool should've been open.

room with sofa seating and kitchen in an l -shaped plan

pool wasn’t in service, my kids was super excited to go in da pool but it wasn’t in

laundry is near the pool

i did use the laundry room great machines but the room was extremely hot and even the hallways were a bit warm as

breakfast was included and had an extensive variety of food and snacks

the pool water height is incorrect and we had to keep asking for pool towels

printers and computer, there an indoor pool and workout room

in hallways plastic bags looked like someone left laundry in halls as well

very refreshing the facility was clean, breakfast was fresh and well stocked, dining area clean and again, all the staff was so very

the cleanliness and the delicious breakfast.

fridge/freezer -the staff who was so nice -the free parking -the complimentary breakfast -the gym

they are also accommodating as they can be when i request early check in

room was spacious, and breakfast was good

pool should be cleaner.

and the continental breakfast was great

was friendly the breakfast was good and included in the price the pool was a great way for the kids to have fun rain or shine +everything was very

desk really good, i request early check in and she help me , and its really pet friendly hotel

the gym. they need a real gym

need more breakfast option, like waffles

pleasant staff allowed for early check in. room was decent

i didn’t stay for breakfast i just wanted to leave the room was too musty and dreary

breakfast was terrible with no staff on hand, no hot food and awful coffee

renovations while guests are in house not good breakfast was mediocre at best staff not professional at

breakfast room service - no privacy in bathroom as all the doors and part of the walls are sliding doors - no

clean and relatively new appearance. free parking. like food from restaurant.

high priority)

room included a fridge, free wifi comfy bed and great service!

ing it as a venue) took up lots of parking, spaces were still available but much further from the hotel entrance

laundry on 3rd fl, unlimited good coffee

the breakfast is really good. there are many choices.

straightened out room every day (didnt happen at hampton, nc) gym room okay

there's a gym, breakfast, and the staff is responsive

laundry and gym room can be better

we didnt check out the pool but we are excited to stay there again since we have family in the area

would have been helpful to have information in the room about pool hours, breakfast hours, local places to eat, etc

room was better looking than i expected very nice hotel, pool was nice, breakfast was good

staff rooms breakfast laundry

the water pressure in shower was awesome! breakfast was good. parking available.

beds were very comfy, suites were spacious, well equipped, bathroom nice . breakfast adequate

was stuck at 78 degrees and continued to blowout hot air even when the air was turned out, the kitchen was in bad shape, cabinets didn’t close well and neither did the dishwasher

location was great. apartment was large with full kitchen.

amazing, the room was very large, having the kitchen was a great bonus.

my room was spacious, i liked the kitchenette and living was separated.

we enjoyed the pool, gym, and in-room dining

the swimming pool and gym were a great addition.

the swimming pool and gym were a great addition.

clean large room quite modern indoor pool excellent spa

really liked the gym and the bathroom

clean, nice accomodation, gym and restaurants and food market close to the hotel.

the bar opens at 5. i wish it opened a bit earlier and had a happy hour. maybe 3 instead?

fordable ) breakfast area

the gym and small shops in the area compliment the hotel's amenities

, and the bar located just off the lobby with plenty of seating/ lounge area was a bonus

gym

i like the bar in the lobby and the staff was nice.

gym was under renovation, the hallways reeked of bleach near headache giving levels the icemachine

the pool and gym was open

updated. nice bar / rest. good food. plenty of parking.

spa bath

we were very thankful of receiving a late check out status, thank you

awesome on river laundry luis serving breakfast was amazing shower great black out shades

very clean. very good breakfast

room was clean and the staff very helpful, we also enjoyed the breakfast

eddie was so sweet & friendly to my kids & i

i loved room service

my room did not had a microwave and fridge and staying with kids that’s a must have

very clean, nice and relaxed gym and pool and the staff was friendly

the easy parking, location, comfortable beds

very comfortable room and bed, quiet, clean, excellent breakfast.

don’t clean up around the mom's with small kids

would have preferred better breakfast options

gym small but pleasant and parking was good

don't open, no bathtub, bed a little soft and could use extra blanket, not enough hangers, gym did not have lower weights, like 3 lb, 5-lb, 7-lb

bed matress. kitchen closes to early.

staff is very professional and friendly, the rooms are very clean and the swimming pool is a nice touch

parking, very professional staff and great room service

room service was fast and the food was good but there were many added fees

they also have a shuttle (not sure where it goes as i didn't use it) (*)overall very good. shuttle very good. i d return. only suggestion is drain in tub/shower slow. (+)the shuttle driver hung around until we left baggage claim (+) it was only an 8 minute walk to the white plains hospital and they also offer a shuttle service (+)is great, staff was friendly and helpful, shuttle service from airport was perfect (+) great shuttle service to and from the white plains airport (+)very responsive staff, very conveniently located. airport shuttle to hpn (+)bed is very comfortable, great location in downtown white plains, and the free shuttle to the airport is a big plus (-)only drawback was that i was told the shuttle would pick me up even though i told them the time (i came in late) and was assured it (-)shuttle service was not available past 12am

breakfast decent, bar at front desk nice, kids liked pool

com for a king suite with kitchenette n no kitchenette n the room i did receive while very comfortable n clean, the suite was

very clean, great location, good breakfast & parking

also the gym is to small and not enough workout equipment and the pool is to small

the staff was great breakfast was also .amazing....

pool was well-maintained as was the wonderful hot tub

staff were great! clean room with comfortable bed. kitchen were clean we didn’t use it.

the kids enjoyed the pool, they also have a basketball court

suite with two bedrooms and two baths w living room, tv, and kitchen with table was most comforting

breakfast can use a little more options

really clean,friendly staff. pool area very clean and comfortable.

we have adjoining rooms so we we close to the kids but with space

i loved having a bar and restaurant open

my family and helped us get settled at breakfast, the hot tub made me relax and the kids too, the pool was amazing, the room was clean, huge and comfy, we had room 114, near the pool, they had a

the pool was open and by appt

convenient location and pool for the kids

room service was great

great staff easy parking and great amenities

don t think of utilizing the pool, restaurant, gym, room service, or any other advertised program

amenities such as breakfast, the bar pool, restaurant all closed and the gym was closed in the hotel but offered a pass to a local

we loved the spa tub

room had a heart shaped spa bath tub

view, friendly staff, grab 'n go complimentary breakfast 5:30;on, 24 hrs business center

wifi available

breakfast was very great

comfy bed n pillows, decent wifi and hot water.

the amenities of the room and the breakfast provided with the stay were both very good

such a fancy property the pool is shared with the residences around the hotel so there is no luxury feel to

did not do room service and you had to request it

everything was good parking is always an issue but understandable

relaxation, hiking trails, pool & an amazing view

the spa was great

terrific gym, nice breakfast

bed so comfortable. glen bar excellent service and food

the room is spacious and comfortable the gym is well

love the water bar downstairs the property is just beautiful

use of the gym next door convenient bus to/from nyc

liked everything it was clean /breakfast was excellent they do a great job /staff was very nice /room was

location breakfast and staff and parking was amazing

great stay. kids enjoyed the pool. breakfast was good.

rooms, cleanliness, convenient location, swimming pool, gym and great city views!

courteous service and favor granted on our request in early check in

weekends kids ride free

i loved the pool gym and the complimentary breakfast.

the pool door wasnt functional and i couldn''t access it

they gave me a bottle of water and granola bar for my trouble

good breakfast, perfect location (bus 167 takes you to port authority bus station in 20 minutes), very

the single bar of soap for the shower, so had to use my own travel back-up soap to keep near the sink

quiet and clean rooms. great restaurant with a large bar area, perfect for business travelers.

room was big and beautiful, there wasn’t cheap hotel bar soap but actual pump bottles in the shower as well as outside, with a big beautiful mirror that

large room with comfortable beds, gym was ok to be a hotel gym

of the hotel late into the evening, playing on the elevators unsupervised and came into the hotel gym unsupervised

they took 112 dollars from i was checked in for 15 minutes i'd never stay there dont leave your kids or be alone there it looks the re running a sex traffic ring very

could do better for breakfast, they had the same everyday.

we had to take an uber from the bus stop with 3 kids

that a staff went to check on us because when i did check-in it only was my mom, aunt, me and the kids at front desk

laundry was not ready

up-to-date gym with modern equipment

the coffee in the room was decent and the coffee at breakfast was very good

and the kitchen was a big plus

gym equipment did not work. hyatt should close the gym if all machines are not operational

maybe just no indoor pool but everything was great and exceptional staff!!

bed was so comfortable. kitchen modern and clean.

had pleasant stay staff was polite breakfast was served on time clean kitchen area nice i will use this place

however, i will point out the fact there was basically a full kitchen in the room which was unexpected and a great touch

the size of the room was very large. didn't expect a fully stocked kitchen.

gym could have been bigger

clean, new, nice gym, good breakfast

perfect location, clean room, tons of free parking and the hotel was decorated beautifully for the holidays

there breakfast is delicious, it makes up for the pool and gym being closed.

shuttle service to manhattan is totally worth it

i informed room service and the bottle never got refilled

a 10 minute shuttle bus from manhattan, this doubletree is double everything i look for

my wife and i chose to eat in the bar, some staff members seemed inconvenienced that folks were patronizing the bar and restaurant

we didn't use the spa but it was nice knowing it was available

the spa was luxurious very hygienic and the staff there was excellent

the mini bar kitchen was cute and the extra sink was a plus

the bar and tavern area also offers awesome lunch items and full bar

wifi didn t work the whole night, so we had to utilize our phone data on our laptops

didn't like that you can hear kids running up and down the hall

bar area was closed besides for breakfast.

restaurant bar did not open until later in the day.

fortunately the college-kids werd not too loud

had to wake up attendant to setup continental breakfast 20 minutes after it was supposed to be available

breakfast is too simple.

poor and limited breakfast options.

the breakfast was a joke- some fake orange juice, cold cereal and milk and not much else; and

shower head was rusted over, got the whole bathroom soaked. breakfast could have been better.

lots of parking

location is nice and close to bus stop and shops. they have good breakfast.

the parking lot was not well paved

i asked for the wifi password and he was upset and responded with high tone

breakfast