dining, lounge, pool

the food order thru room service was great

food at the pool was super expensive and small for the price

wifi was up and down

wifi always a pain to deal with. shower and lights too much figuring out

gym on the roof has a brilliant view

very quiet, great staff, especially x, and the kitchen guys

room service ---- 24 hours and amazing

the room could have done with some more lighting and the gym is quite basic.

i've dined in for brkfst & lunch, i've ordered dinner for room service

& helpful staff - the location (subway station was 1 min away) - the roof top view - the free late check out - bed was comfy - the room was small but had everything we needed and a wonderful

top deck, the code stuff instead of a key is different, but dont get intimidated its easy, got a late check out just by asking someone at the desk

we were very appreciative of them accommodating and early check in

very good location. little treats and candies available for free. early check in was possible

wifi was out, which was an inconvenience.

wifi is weak

found having room service from the butler really came in handy

old elevator, broken wifi

location,shower, and room service

room could not connect to the wifi reliably which is really atrocious in 2019

in the room still used a 30-pin iphone port, tv was kinda old and clunky, wifi was not great

we were later compensated for this with a small discount, but being abroad with no data and no wifi in the place you are staying is a bit of a thing from the past century

the wifi was glitchy and often didn't connect, but i have unlimited data so i didn't stress

good wifi

looks a bit outdated - esp. kitchen, tv, gym

the kitchen was full size and well appointed

was a little difficult to get going; self serve laundry driers didn't work very well

the apartment was great, a bit outdated but having a kitchen was really good as we are a family of 5

good - it is well priced, we got a private bedroom and the kids stayed on a sofa bed in the other room, there is a full kitchen and a fridge and location is

due to covid19, there was no room service

wifi was poor - it was slow and kept cutting out

off-site food delivery / room service provider was very poor

the room, super clean and a gym as well

no late check out

we didn’t sleep at all and would definitely not recommend for families with kids

it would be helpful if the gym was open later

the hotel itself is decent, i would not recommend it for families with kids because of its location

clean and functional, little gym for use and also they kept our luggage after check out which was more than helpful

amenities— there was no on site cafe as advertised, no rooftop, no room service, the women’s spa was

morning coffee / tea bar is a nice touch

location close to variety of restaurants. early check in was provided.

cost for early check in was only communicated at check in time, easy to hear noise of neighbors, cost

2&15) although there wasn t a kettle in the room there was free

staff made it seem like i was asking for the world after i requested a late check out

also, if you are young or just way cooler than us, there is a trendy bar in the lobby, a music space and a gorgeous rooftop bar that always look like really fun times

cool property with good vibes. the roof top bar affair bed to the city is gorgeous.

and in the end there wasn't that much to do in the hotel itself in terms of amenities - a tiny gym with very little equipment, no pool etc

bar not open until 3pm and not serving food until 6pm

everything but as feedback i might say offer birthday visitors a benefit like a free drink at the bar or anything else to make them feel extra welcome

the wifi was pretty bad

the room was very small and room service was ok. my fruit smoothie was warm.

quality restaurants ranging from bar bites and tapas, bistro and

location was perfect, staff was outstanding and the bar was fun and wonderful.

breakfast, the bar downstairs, great location close to hip neighbourhoods, comfy bed.

they let me do early check in

fresh air (ac tho), area, quite room, luggage storage, early check in for free, bed was

liked that they allowed me early check in at 9am and they provided shower slippers, tissues, and a tv in the room (i did not

early check in time was very appreciated!

room was available for early check

love the fact that is has a small kitchen

do check out 11am but you can pay to stay longer which i did great options for late checkout or early check in since its staffless it was actually still very organized and you can call staff of

the room had everything you needed in the kitchen and toiletries

wonderful kitchenette stocked with microwave (no oven) and everything needed to cook

no negatives to report at all well positioned, great atmosphere, wonderful courtyard and bar to relax in

the restaurant and bar was very chic, had a cool vibe with great bar hours and delicious breakfast

they need a peloton bike in the gym.

room service and house keeping were also top notch

no doorman and limited room service after 10:30pm

the service is exceptional- starting with small monkey for the kids (the preferred souvenir from new york for our kids), help with luggage, finding dinner, all

in the lobby and above all the hotel manager who is supper nice, welcoming and helpful, had an early check in and they try their best to clean a room for me, really

in the room, free coffee at the lobby 3) slippers prepared inside the room 4) very cool shower 5) kids friendly hotel, kids received their gift a stuffed animal 8) morning they give a a little

the $25 early check in fee. if you arrive before 3 pm .

early check in not available and was sent to the next door restaurant (owned by hotel) to get

fitness room is alright but better run in the open like in battery park or some

the breakfast is simple but varied enough, definitely helps kickstart the day

at early check in i requested highest room again

location and the bar on the 18th floor needs checked out

was told several days in advance that i could check in early because of low traffic at the hotel that day

the check-in desk was very patient and lovely given the circumstances and i was able to secure a late check out free of charge to give us more time to recuperate

are nice but small (but that’s new york), good location, nice bar and food in restaurant is good (if not very

liked the choice of the restaurant or bar for breakfast and the cocktails in the evening were appreciated

they also have a coffee and tea bar in the morning

amazing service, amazing bar and restaurant, rooms were awesome!

view was amazing the kids loved the little window seat , and the rainforest shower really set the tone for an amazing

with a 2 year old or having little kids staying with you, you need to have a mircowave and fridge for milk and quick snacks

my kids kepts crying after this and said they don't want to go back to new york ever

early check in.

is free wifi but i didn’t get connected not even once and that was a priority since i was with kids and they wanted to use devices but were not able to

wifi a bit patchy, tv channels were on wifi so they kept cutting out randomly, then came back

from the point mentioned below about value for money, everything else including room service, cleanliness and facilities were good and most of the staff were nice

has just a desk and chair, plus the bed)

to china town without traffic of midtown staff nice assist with gym and parking and not far from

wifi worked very well altough we were in the 9th floor and the view was great

it is not a carpet, i don t know the material but is very cold , for me that s okay but my kids not

2 adults and 2kids it’s little a bit small but we only sleep in the hotel that’s why it’s totally fine

great location, excellent area if you are traveling with kids.

terrible wifi service

the very fast wifi was also great

there's complimentary coffee and a convenient restaurant tucked on the second floor for breakfast and a rooftop bar

a cup of tea late at night was frustrating; nothing to eat in after 10pm a disappointment and room service menu pretty limited

the crown bar at the top has raggedy, furniture, and it's finishes are worn

love how they treated our kids.

is not yet a restaurant , so there is no real breakfast like i would like

a fridge, coffee maker, microwave and laundry are all in the basement which was very convenient

close to subway, perfect laundry service.

check in was quick and easy, and they even held our bags for an early check in

laundry is on site

the room was clean, the staff was very accommodating, the room service was quick and attentive.

staff was rude at restaurant but tiki bar bartenders were beyond amazing!

service was bad, laundry service inefficient, housekeeping inefficient, i stayed there before, and i liked it, so i

stated to have a sofa bed based on availability, but since i was traveling with my wife and two kids, i couldn't count on availability and wanted to make sure my kids won't sleep on a mattress on

stated to have a sofa bed based on availability, but since i was traveling with my wife and two kids, i couldn't count on availability and wanted to make sure my kids won't sleep on a mattress on

the bar is the perfect place to hang out after a long day

all was great besides on sunday you can not order any drink except beer or wine as bar is closed

not recommended for family. bar doesn't open until 5pm.

room service food delivered in take away containers!!

was excellent, wifi was quick, tv system excellent and bathroom compact but functional

with a super large flat screen tv with an ice block dispenser in the corridor and great gym, great breakfast and fantastic reception staff

stores were more like food markets and there weren t really any close restaurants that my kids wanted to try

breakfast in manhattan is hard to find and a great savings if you have kids

good breakfast

i was able to get a late check out courtesy

gym is super tiny and while there are mats, there's not really the floor space to put them

include breakfast. my kids love the bunk bed.

also, nice to have flexibility for late check out at 1 pm

there is so much to do (food, shops, clubs, bars), and everything is within walking or biking distance

it’s bar and amazing cathedral restaurant are a wonderful additional to this cozy place

breakfast is very good

breakfast need variety

clean and pretty spacious room, basic but nice breakfast, location near subway station

there was no breakfast.

breakfast was available

at night however we had no trouble from anyone all week and most people seemed friendly, gym was out of order entire stay looked as though not been used for long while, paper plates and

the kids loved making their own waffles and my wife loved the bagels with cream cheese

the gym has only some (heavy, no light ones) dumbbells, almost completely useless

breakfast was simple but very

gym did not have a scale nor an 8 or 10lb weight

breakfast was really great

wished the gym was a bit more equipped.

breakfast, location, gym was a pleasant surprise

property was very clean and in great location and free breakfast is very good with a nice gym

super helpful and accommodating staff good breakfast enjoyed the gym

asked for a late check out which was confirmed by staff but ended up being woken up 3 times by cleaners

the size of the room the gym is not big but it has enough for a quick workout

room service breakfast was great

fitness center at the hotel very small and limited but you have a gym just next door

room service fried plantains had no flavor at all, and the breakfast room is plain and crowded

staff, great atmosphere, really well located, having breakfast included was really convenient

breakfast, atmosphere, decor, location, helpful staff for organizing drive to the airport, holding

nice bar and food on property, but also good restaurants close in the neighborhood

great bar in the lobby

lobby and lobby bar are great

we arrived before 21:00 pm and there was nothing available to eat, not restaurant, bar food or room service

the only thing was missing for me the space and the equipment of the gym

rooftop pool adjacent to large bar area, nice lifeguard attentive

breakfast at the coffee shop was very good

in room dining for breakfast was brilliant and they have a fine selection available - with very prompt and polite

room service food was delicious, excellent location, 15 minute walk to shopping, 1- 10 minute walk

daily jazz, piano player, cocktail/oyster bar and django bar all added bonus to the perfect stay

decent bar with live music

also, i was surprised there was not a towel bar or anywhere to hang used towels

a very small gym

picked the wsh because of its proximity to our kids (one in gramercy and one in the lower east side) as well as a reasonable (for nyc) price

we were not given any information about the breakfast (i don’t think it even existed), nor the gym (i didn’t even realise there was one

gym equipment in bad shape, not repaired despite pointing out problems

what could be better is a kids menu in the restaurant.

room service was by default not provided, and you had to give notice a previous day whenever you

breakfast to go, irregular cleaning of the room, very small gym

i can buy take out from chinese restaurants nearby while kids at hotels

didn't get a better rate, discount or complementary snack/meal for making us wait (we had little kids that were hungry)

no laundry but good room service

early check in

no breakfast in lobby. no gym. but plenty of cafes nearby.

there is a gym, vending machines and ice machine

they allowed us to do an early check in and had complimentary water

the check-in process was easy and they were able to accommodate and early check in for us

basic amenities during the pandemic, no housekeeping/ take out our trash, switch out our towels, gym was closed

had flown a long way and requested an early check in if possible which was accommodated so we were very happy with the service and

also, wish the gym was a little more updated

had to go the gym in the basement to fill up my bottle

gym was ok

they have a nice bar, room service, vending machines, ice

great room service

there was a great little bar and resturant and the neighborhood was very convienent with close access to resturants in soho

the terrible wifi won't allow me to watch videos and movies. minimal closet and storage space.

the wifi was a bit glitchy/slow, but that's about all the faults i could say about this place.

staff, location, bar resto, confortable beds, next to union square open air market, great to walk around, dine and

was particularly impressed by the hotel's gym facilities

room was good in size, beds were large and comfortable, gym was excellent

staff is helpful and friendly. great gym facilities. best location.

restaurants and room service closed which is inconvenient at breakfast and late at night

room service breakfast could have great

wifi often flipped out. bathrooms could offer a bit more privacy.

no magnifying mirror nor place to hang small personal laundry

xtail) were not good

the front desk to the bar to the restaurant, the staff are incredible

the area is gay with lots of trannies everywhere so don t bring little kids here

the bar now closes at 12 since it went under new owenership. it used to close at 2

and continuing alarm, with no explanation after transatlantic flight were scary and frightened kids

the daily credit offered for the restaurant/bar and mini-bar was a nice surprise

enjoyed murray's bagels and bar 6 restaurant a few doors down

resort fee is a bit high but includes wifi gym and all day coffee

the robe was comfortable like a spa robe

comfortable room, cleaned every day, good wifi, friendly and helpful staff

room service and front desk experiences were accommodating and smooth

room service leaves a lot to be desired

the gym has all the modern equipment but fit 3 people doing hiit workouts

common areas were clean and well appointed, breakfast above average, and wifi coverage perfect

optional breakfast is a bit pricy

service was very good amazing breakfast size of the room are perfect for nyc really calm area

no coffee in room but room service was great always timely

location /subway access very clean room great bar and restaurant

map on bathroom tiling; very nice staff, both at reception and in housekeeping; great little gym accessible 24/7; very accessible location with both 1/

they even have a gym which allowed me to run on a treadmill rather than on the crowded streets in the heat

great location, great staff and gym

i used the laundry service and the gym, both really efficient and of great quality

great gym and the staff were very helpful

gym downstairs

no complimentary coffee in the morning. restaurant closes at 10:30. small basement gym.

, the staff was exceptionally hospitable, the room was beautiful and spacious

room service was offered every day during the stay

and convenient location (went with my teenage kids), very clean and comfortable, teeny but excellent price of you’re only needing a place to

breakfast was very basic all cheap carbs and kids cereals and breakfast room was too small for the size of hotel, very crowded people had to

kids next door, very noisy, bed sheets kept coming off the bed, uncomfortable, temp in room

not happy about this since i had to work while on vacation and my kids had to do school with no way to get connected to the hotel's wifi because it was nonexistent

there is an elementary school, my friend is a light sleeper so she did wake up to the sound of kids yelling and screaming

experience of room service was very disappointing - $66 for a burger which came in a burnt bun and with soggy

loved the bar area. great vibe. had a fabulous room. staff were so lovely and extremely helpful.

the room service food was cold. i requested another hot breakfast and it came up cold 2x.

the dark-out shades were great too - the dual level gym was fantatsic- lot's of machines, weights, and two

i had to order room service

also liked the gym

accomodated early check in request

there's a wonderful rooftop bar attached to the hotel, small gym on lower ground floor, a few retro games, which my children enjoyed, and a nice warm shower and

ved the avo toast) and good wifi

the gym in the hotel is really great and comfortable

and the bathroom did not have a vent, the gym was closed and at the entrance of the hotel were large bags of trash

no pet fee, fabulous location in a quiet street, clean, comfortable bed, doggie gift bag, friendly

the wine i ordered at the bar was

ice machines rooms r small parking was expensive no room service for food or any necessary

didn't realise there was a gym until the day i checked out, and it says there is a business centre but i didn't see it during

the gym has no jacuzzi and the gym treadmill was not good.. tecnogym will be better...

so clean and tidy room, amazing bar and food

nicest people from the front desk to the housekeeping staff and the guys at the front door and room service

the heated pool with music under the water

indoor pool and excellent gym

practicalities (early check in, baggage room, 24/7 reception) worked fine - nice and helpful personnel

i also liked the late check out at 11

they allowed for early check in and ability to hold my luggage until the late afternoon of checkout day

i was allowed early check in

it was a quiet hotel close to everything, with complimentary continental breakfast

room service with hot drinks h24

room service is only done when explicitely requested

free breakfast and friendly staff.

breakfast was fresh pastries, cereal and fruit, it was a great bonus

lobby bar excellent

great location, gym and bar is very lively.

great room service, position and room view.

room was too hot at night. room service is the most expensive i ve ever seen

very comfortable spot, and i love the well-equipt gym

good, clean gym

the gym could be a bit bigger

the gym, the location and stuff

the kids liked the big tv... beds were comfy... staff were helpful

the best was the location and wifi free it’s was a modern hotel with espectacular gym

checked out late with kids and was given a room in the smoking floor

breakfast does not offer the wide variety we are used to in europe for a hotel of this category,

51st floor facing one world tower, the 911 memorial and the oculus, room service and restaurant, fitness

we also ordered breakfast delivered to our room at it was good

room was clean and well presented. breakfast came at a good time also! room service was good

friendly and welcoming staff, prosecco on arrival, room quiet and comfortable, bar and restaurant

i ordered room service one evening and the meal was superb (albeit a bit pricey) (-)00 room service fee (+) staff is very friendly, room service is delicious (-) one of my room service hot dinner choices was delivered cold and no-one responded to my feedback (-)the room service food was not good. (-)two times that we ordered room service they forgot about us (+)room was great, the bed really comfy, and the restaurant for eating in and room service is (+) room service was fast (+) ordered the room service and food was fresh and warm in less than 30 minutes (+) my room service dinner was one of the best meals i have ever had via room service

breakfast was great

the wifi is an additional cost and the hotel takes/holds a $100 upfront deposit for each night you stay

by old books, leather seats, and an inviting chess set adorn the hall adjacent to a wine bar we were glad not to miss

the balcony area, the gym

breakfast and compared to most other hotels a very well equipped gym with cables, 3 benches, some kettlebells, lots of cardio machines,

the property is very nice, the gym, the work out room very nice.

breakfast had great options, the gym looked nice and we sat out on the outdoor seating area which was a great bonus

maybe just let people have breakfast in their rooms.

on top of that, the amenities are stacked: a laundry room, a gym, and even a computer center in the lobby for getting work done—perfect for

it is very hard to find a nice restaurant with kids within walking distance

the same time with the kids and in this price one can expect at least a sized room

guest laundry was really useful

close to the water and battery park which has a playground for kids

), very good continental breakfast

great wifi

also appreciate the late check out

has a restaurant with bar downstairs with inside and outside seating

wifi is slow

early check in

additionally, i arrived at almost 2am and asked for a free late check-out

gym was clean and equipment in excellent condition

very comfortable bed, the gym is priceless

24h coffee service and gym

gym was good

the breakfast

the tv and wifi functioned well

problem i had was the the wifi when trying to connect my playstation

dirty room. bad remodel. door hit toilet. bed dirty. no room service.

due to covid the bar and breakfast area were not open yet.

they agreed to a very late check out to accommodate my schedule and the front desk staff would ask anytime i was entering

small shop and bar in hotel

there was also a large bar area with comfortable seats

adults, the room is very tight and we are charged for three however we only two checked in the fitness center was not

location, small kitchen in the room, gym, comfortable bed, very polite staff.

very good location close to many places and to the subway, very helpful crew, very nice gym

my family (including my kids) had to stay in 3 separate rooms that werent

we stayed in the 2 queen bed suite with kitchenette, had pots and dishes, coffee maker and plenty of coffee pkgs

location and rooms were really nice and comfortable and i loved that it had a kitchenette.

staff was very welcoming and ready to help you from room service to where to dine to hailing a taxi

the rooms were very spacious especially for hotels in ny

amazing views from the rooftop and pool

the service from the front desk to the restaurants and the room service were impeccable

the lifeguard at the pool was quite rude.

price, comfortable room, fun wall paper, kind staff that helped with early check in and stored my bag after i checked out

i was able to change the date of my reservation and have an early check in without any difficulty or extra charge

connivence of early check in on nye weekend.

kids fell in love with the place and didn't want to leave

the gym was small but again ticked all our boxes

have liked to sample the drinks on the rooftop bar but it doesn’t open in the winter

great location spacious clean room comfortable bed great rooftop bar very friendly staff

good for a visit with kids