clean rooms staff friendly close to pool and beach will come back

it had a full size fridge, and kitchenette

it lacked a large garbage can in the kitchen area.

ice machine, coffee, and the kitchenette was not stocked with normal kitchen items to use with a kitchenette

we also paid an extra $5 to get a king so we also got a small kitchen and a full sized frig

local maps for golf,, parks excellent resturants stop sending them off the island, parking lot needs a lot of help

lady who does the laundry for the facility is also very accommodating

late check out time which is really nice

the gym was closed

laundry next to our room

really nothing bad to say about this hotel besides not having a variety selection on breakfast, but overall

nice place, good location, good customer service, nice hot breakfast, nice rooms, we love to stay here again

great staff, polite and efficient. clean rooms and enjoyable breakfast and lounge area.

parking, wifi, & breakfast were included /free

when i asked to get our room cleaned they said we have no room service available today

the place is relaxing the pool area is well maintain the restaurant is good and offers a variety of plates i will be going

i was really pleased with the complimentary shuttle service - you could request a ride to anywhere within 10 miles or so of the hotel

had a kitchen but i never got the materials needed to cook nor was i able to participate in the breakfast

i couldn t call room service or contact the front desk

then despite the fact that kids were allowed to jump in the pool all day

location was perfect. breakfast meal was good. bar was also very nice.

great pool for kids, comfortable room, great bathroom

restaurant and coin operated laundry on site.

great pool for kids, comfortable room, great bathroom

the pool wasn’t heated! lol but it was a great place!

than the annoying mix up on our reservation: the room was not very clean, the waste basket in the kitchenette was tiny and not suited for kitchen waste so there were flies everywhere

kitchenette was nice wifi nice shower to short showerhead needs to taller !!!

clean, and recently renovated room with a kitchenette

great breakfast

booked for 1 adult and 3 kids and they only gave us one bed even though i had requested 2 double beds

fitness center did not feel like a safe environment

room was comfortable. staff were cordial. room rate included breakfast.

meals in the restaurant downstairs were excellent, as was the room service breakfast

the breakfast was superb in its quality and

breakfast was a treat (i may just drop by every day

kids were afraid of being lock in bathroom

definitely not a place to stay with kids

location, helpfulness of staff, breakfast, having a gym

they gave one bagel , one butter, no juice or milk for kids

we were playing golf at bethpage and it was only an 11 minute drive on rt 135

great for an adult weekend away from the kids

stay at the viana the facility is clean and well maintained they have an excellent restaurant and bar and the bed is above and beyond

the spa was also very nice

fitness room. location. bar. room.

spa was excellent

the breakfast ended at 9:30am a bit too early

small the bed took up the whole room the walls were paper thin heard our neighbors arguing and kids yelling it was the worst experience and a lot of

property was clean, staff was friendly and breakfast was good (the eggs could have been better)

group of kids were playing hockey in the hall, called the desk they knew about it then went to say something

accommodations,staff friendly and professional,excellent breakfast

gratis and very nice breakfast buffet w fritattas and sausages as well as fruit n cereals

comfortable bed, spacious and well-equipped gym

the breakfast was great and there were tons of options.

breakfast was good. location was excellent. staff was helpful.

breakfast was great

seemed a little ghetto in the parking lot, people were outside doing lawd knows what and standing by the doors smoking

was pleasant and thorough at check in, informing me of restaurant, bar, and room service hours, breakfast options, wifi, etc

the pool

in the parking lot could have been cleaned better

like the fact the hotel had a restaurant room service and also a pool it was very clean and

having the kitchen facilities and this month the price was good.

breakfast was not hot meals.jus quick grab and go snacks.-

comfortable room with 2 comfortable double beds, small kitchen and good size bathroom

in rooms, side doors left open not safe, wish they leve the kitchen supplys in room and not have to ask for things

the breakfast offering was good

had a good time at the gym

no complimentary water, the room didn't have a book of guide listing features or numbers, the bar area

didn’t get the room i booked and we had share a bed with the kids with was uncomfortable

nice pool, nicely designed room, great cafe near the lobby.

king room w/ sofa bed perfect for me and my 3 kids

breakfast was good but way too slow

breakfast was 16.99 a person the amount i paid should have included breakfast

there's not much to do in the hotel when you have kids.

try to give my kids a bath and the stopper in the bathtub did not work

from the staff, room cleanliness, exceptional breakfast and spacious rooms, as well as the pool, on site restaurant and gym i would say there

small gym available

i loved the pool, breakfast and great customer service.

the room set up and breakfast was great

bed confortable, studio space nicely organized, kitchen ok, breakfast very good

suites queens bet ,the bar ,fitness and pool

nice gym

little tired. water bottle machine broken in gym.

gym facilities were not available.

i needed a late check out and the staff allowed me to do it despite the fact they were busy.

the room was a little small and there is no pool just a gym and a giant courtyard but who cares about a courtyard in the fall/winter time

free parking, gym, pool, comfortable bed, good shower.

cleaned quite friendly staff indoor pool. coffee available all day

the little bar at the lobby close at midnight/ too early

went smoothly, and the bed were comfortable, hot breakfast overall

excellent and courteous staff. very nice and clean facility. gym onsite. free breakfast.

and the waiters made sure to get our order right and always made sure we were comfortable did laundry too very good place for shopping

the bar was nice

not breakfast

i still prefer a bar of soap for shower and not the lotions

we didn't have breakfast on site but there were also a few chain breakfast places on the same street if people

had breakfast at restaurant on last day, food was good not great

had to pay extra for breakfast even though tasted good and no food offered for dinner.

the fitness center never had more than one person in it but we saw it and the pool in use

didn t use any amenities like the pool or gym

didn t use any amenities like the pool or gym

indoor pool, clutch in the winter

room service came fast and were very nice property room service made everything correctly and food

birthday in pool area with outside quests propping doors open and hair/ weave in the jacuzzi

parking was plentiful good central

my kids room above us, the shower didn’t drain, and our toilet overflowed/ backed up and flooded the

clean , spacious, great breakfast, super cool staff , awesome heated pool , great gym

suites are huge!!!! pool was small but nice

laundry room had more than half of the machines needing repair.

and fast check in, room was clean and modern, great pool and gym

how the wifi isn t working well at all.

bottles, coffee/tea service in lobby, gym, breakfast, pull out shelves, nice staff at desk & kitchen

kitchen staff was rude and full of attitude

a healthcare worker and requested late check out and without hesitation they accommodated my request extended check out time til 1pm

staff and also if available they will give late check out.

the front desk staff, kitchen and maintenance personnel were amazing

close to a park for the kids

rooms are very large and all have a patio that faces the pool

i was laying by the pool i decided to go for a dip and stepped on a metal bracket that was a part of the pool structure

room had high ceilings, beautiful kitchen

the lobby was beautiful, the pool as well

in this time of covid having a kitchen was very helpful

they always accomodate my requests either for early check in and my preferred floor...

breakfast was very tasty but the bagels were very hard and stale the day after new year's eve

pool for my kids

the breakfast was very good and the location in great neck was right next to the train station and we

early check in time due to early arrival

gym across the street, closeness to the great neck station, healthy breakfast, colberh

real, fresh food at breakfast

rooms are beautiful, they were very fair about pool time

staff courteous especially the man in the breakfast area

would be nice to have an arcade for the kids :)

complimentary breakfast ends too early 7-10am would be better

comfortable beds and bath, coffee maker, gym excellent sushi bar in hotel polite staff walkable to train and

bar staff (especially bria) were lovely and prompt with their services- great long island iced tea

the gym was a little small

staff was excellent and accommodating for early check in. greeted by an exceptional valet.

safety bar needed on the shower wall, not just in the tub

there is a covered patio where you can sit with friends even if its raining and the pool is super nice

i would like to have had a hair dryer. my sister wanted a banana for breakfast.

pool was great

the pool is marvelous! staff is very nice.

wasn’t there when expected at 8:00 am and we had to leave si we didn’t get coffee or breakfast

liked the facilities offered, the pool and gym along with the other facilities such as the washing

like, i also enjoyed the breakfast and the room and amenities

liked the facilities offered, the pool and gym along with the other facilities such as the washing

the parking area was full and it was difficult to find parking close to the main entrance.

hot tub and pool area could use a little updating.

great lobby, nice gym and pool.

the bar was great

paying for parking

breakfast was only served on weekends, which seemed strange

breakfast was okay

breakfast was not an option. at least free breakfast was not offered.

we asked for room service no one came

no breakfast made available.

clean, simple, quick, nice personel, good breakfast

breakfast was great

the hotel is clean and the breakfast is good

breakfast was great

was very clean with perfect breakfast

having a kitchen in my room.

then tell me when the free breakfast was and the staff could have been a little more nicer

the breakfast was piss-poor

was expecting a little more than what was available for breakfast

very poor breakfast.

no late check out

be honest, the kitchen area by the sink, could need more lighting, under counter lighting would definitely make it

i had a lounge with tv, kitchen area, lots of storage space, tv in the bedroom, along with a lovely king-sized bed

breakfast in the morning was basic but perfect for what i needed

literally given the furthest away room from elevator and denied late check out

in addition, room service was fantastic

the pool was gorgeous and the kids loved swimming

it did not have poolside service

my kids had a great time my son really enjoyed his christmas present which was a hotel stay

the bar and resturaunt seemed very large and were sort of merged together

the bar food was delicious and the drinks were perfectly balanced

wish they had something in room stating where pool, gym and patio were,

every thing. close to the lirr--- good parking, doorman service...quiet room....

size, location, parking, friendly staff, amenities

area, absolutely wonderful staff (best i've seen in a long time), comfortable large rooms, 24hr room service, on-site spa, indoor pool, close to cafes and restaurants (-)room service meal price (+)clean, super nice staff and delicious room service (-)the menu for room service was limited and expensive. (-)room service rep over the phone mentioned that our food would be delivered in 45 mintues (+) room service for breakfast was excellent and well presented (+) room service was very good and super quick (+)room service breakfast was outstanding (-)took too long for room service (+) convenient access to restaurant in house, good room service and nice porters and bellmen ready to

location, cleanliness, staff rooms, spa restaurant little coffe shop

it is 2017. the wifi should work.

wifi very on again off again

wish my room did not face the parking lot, i felt that i had to keep my blinds closed the whole time for privacy

pool wasn't open, yet

the location and late check out

booked two rooms because we were traveling with kids

room: ok breakfast: needs to be improved. bed: ok

the only thing i can say is that the pool area needs more towels

not the most lovely people, and they always seem to have a pack of screaming kids

keep telling them that they need a couple more weight resistance machines in their small gym instead of the bar bells only

beautiful gym!

no room service

gym and pool facilities were good and utilized during our stay

elevators, water stains and chipping ceiling paint from a history of roof leaks, cleanliness of gym and pool areas), conference and events were at full tilt during my stay but staffing at the

breakfast could be better

more breakfast

breakfast available in the morning is the best

friendly staff, clean comfortable room, nice breakfast (good waffle machine), great price.

they have laundry facilities & location is good.

thinking the restaurants and bars and room service would be open but they where not

customer service ambiance heated pool

the food was a bit pricey, but food came out of the kitchen quickly

the rooms were good, so was the gym

so, everything i had like; water and juice for the kids were at room temperature

lot for 5 months, only because i intend to enjoy myself, after a life of sacrificing to raise my kids

there was even a spa and a transport agency within hotel premises

one day they took very long to have our room cleaned, and i had to wait downstairs with my kids for a long time until it was cleaned

lot for 5 months, only because i intend to enjoy myself, after a life of sacrificing to raise my kids

one day they took very long to have our room cleaned, and i had to wait downstairs with my kids for a long time until it was cleaned

lovely helpful staff. since i didn't have a car, their shuttle service was a terrific bonus.

hotel shuttle is also an option

the bar was great too

coffee bar needs a small light, it's a little too dark to see inside the cubby

staff didn’t give a run down of facilities that the hotel had to offer - gym, breakfast arrangements, bar

breakfast internet free and people very nice sweet shop laundry and restaurant very

kids really enjoyed the breakfast; it was not overcrowded so they were able to take their time and

great place to stay with all the little kids too!

room was spacious and the staff was wonderful including the bar /restaurant area,we had an amazing time

i love the outdoor seating area during breakfast

t coffee, but true breakfast, with waffle machines and stuff)

all aspects of the stay were made very convenient by all that the property had to offer - breakfast, fitness facility, multiple room service options from nearby restaurants, ideal location,

they accommodate us for early check in which was great

breakfast was good!

the bathroom and kitchen were clean but not well maintained

restaurant and bar area were fabulous

pool and gym are extremely small and not well equipped

pool and gym are extremely small and not well equipped

the pool had no clean towels. the bed is too soft. there was no hbo channel.

pool was small but well kept. same goes for the gym was very clean but small

staff was great, the location was perfect not too far from downtown, the pool and the fitness center were nice and clean the beds were comfy and the bartender was

they had a gym and indoor pool

also they don't have room service

we were greeted with parking is extra and an early check in fee.

the bed was very comfortable, black out curtains and room was spacious. gym actually okay too.

hotel has a lot of old-world charm with all the modern amenities, a very generous continental breakfast in a sunny breakfast room, plus free parking in a central location

breakfast was 7.out of 10...not much more than carbs.

the breakfast and the location were excellent for me. less than 2 miles for my work location

no hot breakfast, no pool, but you can't have everything and the price is great

the hotel needs updating with decor, and gym equipment is archaic

used bar of soap left in shower from previous guest

spacious suite; excellent breakfast; very clean facilities

the coziness of the rooms. there is also a little kitchen that is perfect.

the staff at the front desk and shuttle were so helpful

reliable shuttle service into town

great for kids

the parking was also no problem at all

there isn t a bar restaurant in the hotel like it says. you have to walk to another building

great for kids

the complementary breakfast was very good

did not appreciate the inconsistency with the breakfast buffet one morning was full of options the next not so much

parking lot was very tight

like the cleanliness, nice staffs, breakfast & the parking

parking.

great breakfast, room accommodations and amenities

late check out

midnight i was woken up to what sounded like kids running up and down the hall being very loud

held my kids hands

comfort, cleanliness, early check in

early check in

the guest laundry facility was helpful

not alot of options as far as breakfast. trust me thats it

no pool onsite and breakfast was not good.

the food need more breakfast things to choose from like waffles

i would like to recommend a rolling kitchenette for the breakfast to sit on

the continental breakfast was very nice

the breakfast was incredible value

wasn't crazy about breakfast. wife thought it was fine.

breakfast was plentiful and food replaced as needed

was clear and timely; breakfast staff was helpful and lovely; rooms were large and

have a better breakfast selection but again you get what you pay for

spa tub

spa tub was nice

not enough parking and parking spaces are very small.

love how convenient parking is and how close it is to highway/gas stations and a quick bite

bar is great friendly and always professional to include: hotel employees always very accommodating

gym is

the food at the bar bistro was just average.

room was nice and the bar area was a nice little thing to do to get out of the room for a

excellent gym

kitchen with full refrigerator; bistro across the street had excellent food, complimentary cookies

idea for my weekend perfect location. breakfast was good.

give you a full blown kitchen in your room

breakfast was great, rooms were comfortable and location was conducive for my needs.

i didnt know the rooms had kitchens

didn t like when i arrived there was a jewish meeting go ahead and there was kids playing football in hallway and outside the pool was closed was told there was breakfast when

there was some convention which somehow meant we couldn’t swim until 10, it’s nice seeing kids being kids but it was like parents let them loose during whatever event was being held

very clean, lots of room. kids loved the pool. appreciated having the laundry available.

outdated tv, no bar restaurant, gym could use some sprucing up

this was not great for my kids who needed a bed

the breakfast part should of much better choice like years gone by.

the spa bath

loved the spa tub in the room free breakfast was great

breakfast was better than i expected although i only indulged in my ice coffee it everything looked

i love quiet comfort cleaness nice breakfast everything was perfect and very private.

needed late check out he manger was rude and nasty said i have to pay $80 extra for late check out he was

storage for clothes, breakfast includes lots of protein (eggs, meat), can take fruit for later, gym was good for

i will not be going back to this hotel when i have kids

would have preferred better breakfast options

don’t clean up around the mom's with small kids

pull out style bed was very nice for the kids

gym

the kitchen appliances were on point

unfortunately there were some renovation works so didn't hsve access to their gym

kitchen was sufficiently stocked with utensils and appliances

the water pressure is amazing and the morning breakfast was a free surprise

parking, very professional staff and great room service

in the corredor with kids and people talking late night , dog barking and kids running in

we love this place. our kids have a great time at the pool. the staff is always friendly.

room service was

next door neighbor's at the hotel had more than 20 30 kids in a room that made noise all night long and all day in the

is accessible for folks with limited mobility - i liked that it's really not a place meant for kids to be, adults only

aint a place for kids but you can bring them bad boys up in there

right across the room with coffee, ice machine & microwave which made it so convenient for my kids & i

a place to bring kids it was so smoky on the second floor and i don’t smoke my room smelled like smoke no cable

too many young kids hang out there. one night 3 guys knocked on my door looking for a party.

small pool and gym

clean, nice accomodation, gym and restaurants and food market close to the hotel.

the gym and small shops in the area compliment the hotel's amenities

wifi suck

good gym

we enjoyed the pool, gym, and in-room dining

clean large room quite modern indoor pool excellent spa

we enjoyed the pool, gym, and in-room dining

the swimming pool and gym were a great addition.

pool, bathroom

staff is very pleasant. laundry room is very nice.

surprise additional $20 per night to park your car, i don't mind the additional $25 a night pet fee but it would be nice if it was part of my total when i made the reservation

the breakfast is a little basic but i had a kitchenette so didn’t need it.

our flight was cancelled and the front desk agent went above and beyond to sssist us with an early check in

more varieties of breakfast

there is no room service unless you request a day before the actual service

super clean, great room service and super comfortable beds

to notifying the front desk for room service

early check in and very nice check in girl.

early check in , room makeup timely, cleanliness is top notch

breakfast amazing, staff very friendly, very clean , and family environment

the complimentary breakfast was delicious

the gym was available for free

room and breakfast

clean and the breakfast was great

room nice a lot of space with a kitchen

the staff was nice,room was clean and comfortable. breakfast was delicious.

lovely hotel, very large suite, breakfast was great

location was great. apartment was large with full kitchen.

amazing, the room was very large, having the kitchen was a great bonus.

convenience of the location, because of were i was able to park my 18 wheeler

a room with small and ask for a queen size bed non available although i had reservations plus my kids had to walk in the cold outside to go to the pool dressed like a snowy day to avoid being sick

the staff were very courteous, the breakfast was great. kids loved the pool.

we enjoyed the pool and the waffles for breakfast

was really upset about the people screaming and fighting at 12,2, and 3 in the morning and the kids jumping on the beds above us at 6am

to breakfast early; took most of the hot food, then went back to the room and screamed at the kids for not being there

offers free parking, but it is not guaranteed, so they will advise you to arrive early

complimentary parking was a huge selling point, and since i drove, i didn t mind staying a little further out

i noticed some people said parking was tight but this is only the case if you choose to park at the front of the hotel

the only negative thing, was the gym was not available.

how do you not have towels in the room when a laundry facility is connected to the hotel

- carpets on the floor -no internet connection due to bad wifi

staff is friendly very helpful, the restaurant is connected to the hotel, i had room service, however, you are able to go down and sit outside or inside to enjoy the food

wifi was non existent

shower had no bar to hang onto and was a little slippery. pipes made noise at night

free parking just outside

great value, friendly staff, airport shuttle and breakfast too.

plus, the amenities close by like the spa and the rooftop club make for an even better

not near 7th train and needs a free shuttle

comfortable modern rooms and a shuttle back-and-forth to the airport

also the shuttle / airport driver was incredibly rude and disrespectful

clean quit the moon bar on the 8 fl and the one on the roof top i always stays there every time i go to

i really feel this hotel with the bar up on top on the roof is badass and i will say those words badass good for you guys

the 8 fl bar music was too loud in 6 and 7 fl area

stayed in a king spa room

location and shuttle to spa castle

very accommodating and even offered late check out

the room was really small so not worth the price paid but i guess that’s from them having a late check out which was

the bed was comfortable and was happy with the late check

however my kids enjoyed the pancakes

room was a good size enough room for the 5 of us 2 adults and 3 kids

and not when i'm leaning over a still frozen bathtub after having just come back from the gym

the pool is under repair

swimming pool not available. coffee in rooms was very poor quality.