wifi was so bad: 0,5 mb download speed

both beds had stains sheets, the clean bathroom had pubic hair on the new soap bar and on the toilet

breakfast was convienent

more cereal selections for breakfast as well as fresh fruit as an option.

was an unexpected charge to my credit card for something from the mini bar

comfortable beds and bath, coffee maker, gym excellent sushi bar in hotel polite staff walkable to train and

loved the lobby and bar area, had lots of options

the gym was a little small

would be nice to have a coffee/snacks service throughout the day or at least for the bar to be open before 5pm

staff was excellent and accommodating for early check in. greeted by an exceptional valet.

loose safety bar in bathroom

convenient access with free parking and good breakfast.

the friendly staff. the breakfast and the nestle coffee machine.

the rooms are small. so with kids withus it was little difficult to move around.

the complementary breakfast was very good

friendly and really helpful, bed is super comfortable, fairly good breakfast options, wifi is great

did not appreciate the inconsistency with the breakfast buffet one morning was full of options the next not so much

size rooms comfortable beds and facilities good wifi pleasant staff close to shops and public

the staff was incredibly helpful, breakfast buffet was great

parking lot is difficult to navigate because of space, however, it is free, so for ny, it's

breakfast was perfect

accommodations,staff friendly and professional,excellent breakfast

we asked if we could pay for breakfast as we were cold and wet he kindly agreed so we had breakfast got internet and left taking

small the bed took up the whole room the walls were paper thin heard our neighbors arguing and kids yelling it was the worst experience and a lot of

reserved a room for 2 adults with kids and got a king bed and nothing else

great gym and pool. convenient laundry room. useful shuttle service

swimming pool and gym

dinner - breakfast excellent service amenities pool pleasantly furnished

and the hot tub wasn't working at the time but the indoor pool was super relaxing

the pool wasn’t heated! lol but it was a great place!

were so pleased with everyone and everything - even the parking area

no room service on sunday mornings

beautiful rooms and breakfast was wonderful! very clean too.

front desk didn't mind when we show up for an early check in

meals in the restaurant downstairs were excellent, as was the room service breakfast

comfort, cleanliness, early check in

early check in

late check out

midnight i was woken up to what sounded like kids running up and down the hall being very loud

held my kids hands

no breakfast.

i was made to pay $35+tax for early check in for 2

breakfast is not buffet as usual, but the hotel offers some snacks

our flight was cancelled and the front desk agent went above and beyond to sssist us with an early check in

our room close to the laundry room, loud tv sounds all

the bar besides it.

the gym was clean and efficient

to notifying the front desk for room service

there is no room service unless you request a day before the actual service

super clean, great room service and super comfortable beds

breakfast amazing, staff very friendly, very clean , and family environment

room and breakfast

nice breakfast served by another excellent staff member

very convenience and breakfast,

the gym was available for free

the rooftop bar was closed but the oo lounge was great.

the 8 fl bar music was too loud in 6 and 7 fl area

i really feel this hotel with the bar up on top on the roof is badass and i will say those words badass good for you guys

location and shuttle to spa castle

noise from the rooftop bar on 1 night was a pain.

the room was really small so not worth the price paid but i guess that’s from them having a late check out which was

the bed was comfortable and was happy with the late check

very accommodating and even offered late check out

the guy serving breakfast was attentive and efficient

breakfast was good

the breakfast room is large with a tv and the assortment of breakfast food is amazing

breakfast could be better.

breakfast was ok but could have a few more choices for breakfast

the free shuttle to and from lga is also a fabulous perk

very very nice hotel and staff. hate we had to miss breakfast

free shuttle from/to the airport, so convenient even if you have an early flight

we would have liked more choice at breakfast, every day was the same offer

gym

very friendly staff and beautifully appointed. gym and pool very nice.

i asked for a hotel at jfk, as it turned out, they only had a shuttle from laguadia

stopped into the bar, the gentleman jumped up from eating to welcome us

location and gym

location and cleanliness and shuttle service to airport

they have a very clean laundry facility right out the front door

close to allot of stuff laundry rite next door best buffet a block away

the parking area is supposed to be exclusively for hotel guests, not for laundry services

but there is a laundry mat next door so parking can be challenging

parking was a bit of a challenge especially at night!

the very first-morning room service came and we advise we don't need anyone

able to connect to the wifi on my computer, even after multiple tries, asked the staff about it, but nothing and no one

liked that i wasn t disturb by room service every 30 minutes

sheets, stains on the blanket, the moldy ceiling that was coming apart, no television remote or wifi access, dirty carpet, moldy tiles in bathroom, super hard bed, black hairs on the pillow cases

free frozen breakfast late check out location

small beds, 2 adults and 2 kids, not near sleeping comfortably

plus, the amenities close by like the spa and the rooftop club make for an even better

servise she was nasty and then 2 fight and were late night kids sceaming and beer

at the roof top was great, room was clean and spacious for a family of 4(2 kids under 18) and was a walking distance to a nearby mall that had target and tjmax stores

airport shuttle, staff knowledgeable of area and things to do.

didn't have breakfast.

no restaurant or bar except coffee bar until 10

restaurant and bar facility closed on a sunday

cleanliness, friendly staff, yummy breakfast

gym was very handy, also clean

breakfast could have been a little more selection but i wasn't disappointed

breakfast was in a nice room and there was a good variety of food

they also offered breakfast in the morning between 7-10am

the breakfast was delicious and had a nice little variety of cantonese and american breakfast staples

you get free breakfast in the morning & free wifi

gym is hardly even basic

i never put 10 because wifi was so bad my kids not enjoyed much our stay keep on complaining about wifi

the breakfast big and in perfect hours

staff at the front desk were super nice and friendly, they let us have an early check in which with a toddler is inmensely helpfull

i was bummed that their 'gym' machine was broken

and the worker there are negative people and they were bothering me and my kids

had to be at the airport at 5:30am but shuttle service didn't start until 6am

ordered room service for 8:15 and they woke us up at 6:15 in error

the shuttle that took us to airport!!!

where nice and clean and very quiet, the room service had very good prices and great food selection, the location was close to restaurants

they gave me early check in at no cost and we're very attentive to answer any questions

i took the free shuttle bus to laguardia airport ,the driver ,sammy is very nice also

location of the hotel was very convenient to la guardia airport and we appreciated having a shuttle pick us up when we arrived after a long flight

the pool was great and the spa facilities were very nice a good location with accessible

room service

comfortable room, great location. shout out to the shuttle driver too!

khan (gm) kitchen worker anisur, karim everybody was nice

it was also nice that they provided a complimentary shuttle to the airport and to the u

breakfast ended at 10 am on sunday. we overslept.

from check in we were never told that we should fill out a room service form

have to buy at lobby bar for over $3

even allowed very early check in around noon

the kitchen staff young lady was a hard worker, kept things tidy and clean, and

very spacious room, had a whole kitchen and living room

breakfast is great

they don t have room service or a gift shop. the location is in a bad area.

cleanliness, how close it was to train station just by walking, the breakfast, and the staff was amazing

has a really good location, even has a bar on the top floor where they made the best apple cider alcohol cocktails

location and size of the room is great. gym is small but nicely maintained and equipped.

another plus, was a rooftop bar on top of the hotel but it is another business (not connected to the hotel)

breakfast was not replenished in time.

the rooftop view was nice for breakfast

they always have fresh tea at the lobby and great breakfast at the roof

not too much. maybe breakfast

there was no breakfast offered. there was coffee.

breakfast is just ok and there should be a microwave in the room

a place to bring kids it was so smoky on the second floor and i don’t smoke my room smelled like smoke no cable

was given to someone else, secondly they gave me a room on the first floor all you can hear were kids running down the halls all night and then had prank calls at 7am a few times which was

a place to bring kids it was so smoky on the second floor and i don’t smoke my room smelled like smoke no cable

is accessible for folks with limited mobility - i liked that it's really not a place meant for kids to be, adults only

too many young kids hang out there. one night 3 guys knocked on my door looking for a party.

was very nice every day shuttle was very nice to the airport

choose this hotel because of the airport shuttle

the breakfast needs improvement

the fitness room is small

staff was very friendly and helpful. breakfast was great. shuttle was great.

pool deck had an ant infestation which i reported to the front desk

clean, modern, centrally located, nice gym, friendly professional staff

the bar was delightful

that the pool was opened and clean

modern amenities and cost room- staff really friendly and helpful in breakfast bar/ bar and front

us most of our money back so we can actually buy extra food some we cannot use the pool at the gym but like i said i do understand because of the covanta virus but i could have found a cheaper

breakfast was great to have on-site and included

small gym available

did not get a chance to use the gym and the pool, but they looked quite nice

the hotel was clean and modern. the facilities worked perfectly. the gym was a great bonus.

friendly, clean, efficient modern facilities. great breakfast, great atmosphere!

i called to the front desk to ask for a blanket at 8:20pm when the kids were going to bed, and had to leave a recording because no one picked up

breakfast is ok for me but could be better in terms of the quality of products

bar tender and bar were not stocked at all

residence inn had a full bar and the restaurant applebees is next door but they also offer roomservice

would have liked a wet bar in the room and/or a small refrigerator

size, location, parking, friendly staff, amenities

definitely book your spa appointments ahead of time that is no pop in service :-)

bit small) and the gym is a bonus

the valet parking was easy and super friendly

staff allowed a late check out

a fairly new hotel so it’s very clean, i got a suite which came with a lot of things like a kitchen (oven, dishwasher, pots, pan, refrigerator, stove) the one bedroom suite had 2 tvs, iron ,

quiet, great location, very nice staff, spotless, nice pool

clean. perfect location. spacious rooms. great breakfast

spacious kitchen with lotsa amenities

close to adelphi university water at front desk with fruit cleanliness breakfast

the lobby and kitchen area were very clean, the staff was friendly, great location

complimentary water bottles, coffee/tea service in lobby, gym, breakfast, pull out shelves, nice staff at desk & kitchen

kitchen ran out of breakfast. i got there in the last hour.

kitchen staff was not very friendly and hard to locate

clean and comfy bed nice breakfast

we disconnected it but room service connected it again every day

hotel premises/ swimming pool/ spacious room

how the wifi isn t working well at all.

the bar closed at midnight and i really wanted a beer. but that's just me :d

breakfast use of gym accessible parking friendly staff maintenance laundry service available accessories close to full service high end shopping whole foods and mall

was clean, check-in process was smooth, and indoor pool was open until 10:30 pm

late check out

didn t like that they lied about the free wifi

the shuttle, room service, trundle bed, friendliness of staff, etc

courtesy of staff proximity to airport shuttle

free shuttle to lga, friendly staff, clean rooms and nice gym.

quick shuttle to lga.

friendly staff and free shuttle to lga. nice gym.

restaurant and bar service was amazing

staff members were efficient and polite, the brand new fitness gym was really nice

not breakfast

i didn't have breakfast because i had other meal plans that morning.

when i got there for breakfast i was told i needed a voucher

breakfast not included despite silver elite ihg membership.

and the waiters made sure to get our order right and always made sure we were comfortable did laundry too very good place for shopping

very close to airport they had a shuttle to the airport every 1/2 hour breakfast came with room

i celebrate my kids and moms birthday there for the last 2 years

is a great hotel, comfortable rooms, nice breakfast, and a complimentary shuttle to the airport

pool was shared with the marriot next door so we had to walk outside ro get there

comfortable bed, no noise, helpful staff, free shuttle to airport.

were kids on my side of the hotel room, the smoking section

i love quiet comfort cleaness nice breakfast everything was perfect and very private.

she was with adult kids but joseline took the reigns and jumped in to help

breakfast was better than i expected although i only indulged in my ice coffee it everything looked

everything the breakfast the room was clean it was amazing i never stay in the place like that

convenient to airport, shuttle was on time and made an early flight easy!

i appreciated the quality of the furnishings and convenience of the bar and grill

they were able to accommodate an early check in, have shuttle service to and from airport, gym with plenty of cardio machines and

the lobby, great bar and eating area

they were able to accommodate an early check in, have shuttle service to and from airport, gym with plenty of cardio machines and dumbbells, pool table, restaurant with bar and happy hour…

needed late check out he manger was rude and nasty said i have to pay $80 extra for late check out he was

breakfast was great

breakfast was great

building, room, breakfast area

the hotel is clean and the breakfast is good

clean, simple, quick, nice personel, good breakfast

they always accomodate my requests either for early check in and my preferred floor...

pool closes early.

had a suite that had a terrace that leads to the pool

paid for a room with a patio and pool view but the room did not have a pool view rather the end unit near bushes and a hot and noisy

big rooms. nice, spacious pool.

rooms are very large and all have a patio that faces the pool

the front desk person was rude. the spa tub didn’t work as advertised

the towels was ruff for price of spa tub room should have better towels

didn't like the fact that there its no refrigerator in the spa rooms

jet spa wasn't working correctly

they don’t provide soap for the spa bath room at least something travel size for the customer

beds great, gym good and views good

it was clean comfortable and great atmosphere the breakfast was decent and i had a gym to work out in my fiance and i

staff very friendly. breakfast very good.

no parking/ a choice of breakfast meat

breakfast wasn't the best - i ate cereal with a fork because no spoon was available and eggs ran

also the gym wasn't

breakfast was good kids were satisfied

hotel is older and may need a bit of tlc but it was clean, had a gym and the breakfast was surprisingly very good (hot and cold options in a buffet)

size of room and beds were small for a family of four with 2 teenage kids

we came halloween and ppl were in the hallway till 2:30 am loud and kids running around not one staff person

literally given the furthest away room from elevator and denied late check out

the pool

breakfast in plastic bag? really? tasted horrible. pool close at 7pm

the area adjoining the enclosed pool area was not inviting.

location is awesome, kitchen in room

breakfast was good but way too slow

me and my husband go away we always look at the pool and it was great the pool could be a little warmer but it was great the spa hot tub was really

from the staff, room cleanliness, exceptional breakfast and spacious rooms, as well as the pool, on site restaurant and gym i would say there

pool area looked unkept, no staff visits, no fresh towels, pool was dirty

from the staff, room cleanliness, exceptional breakfast and spacious rooms, as well as the pool, on site restaurant and gym i would say there isn’t anything that i think they need to

helped me by offering a late check out time

pool and the sitting space indoors and outdoors!

king room w/ sofa bed perfect for me and my 3 kids

is too small for five people with kids

the gym was not the best - some of the weights were missing

pool is very small. shower water had low pressure

location and breakfast.

comfy bed, early check in, coffee/tea machine

breakfast was top tier

guys were very accommodating and understanding when our flight got delayed and allowed us to do late check out on such a short notice we really appreciated that very much

late night check in

charges you an additional $16/night

breakfast was not an option. at least free breakfast was not offered.

arrived and wanted dinner but were told there was a party and we'd have to order room service

restaurant breakfast

free continental breakfast availability. free airport shuttle service.

we didn't try the breakfast

i didn't like the breakfast. it was the same every day and not worth the price.

breakfast could be better!

no water bottles or kettle, minimal snacks for breakfast

breakfast to go is available but not vegetarian. more vegan options can be added.

let us know b4 we got there the atm fee is only $200 they wifi is horrible and they don t have room service

there was roaches and the wifi doesn t work. they need to fix this whole thing

good location with parking

wifi was strong

free parking

would appreciate more variety in the breakfast options

the breakfast was also quite decent. helpful and responsive staff.

decor, breakfast, large tv, iron and ironing board, ample electrical sockets, hotel staff, soap and lotion

breakfast was wonderful

breakfast area can use a second waffle machine and include more items in the breakfast

the bar staff were amazing !

if you happen to go to the bar and get alex as a bartender, you just hit the jackpot - he’s great

great spot for girls night with dinner, bar and spa

spa was excellent

stay at the viana the facility is clean and well maintained they have an excellent restaurant and bar and the bed is above and beyond

really miss room service

ample parking, handicap parking close

no room service.

parking

prompt room service, exactly what was ordered. indoor pool and hot tub

breakfast included

breakfast included..

big room with kitchen

our socks became like really dirty quickly, and the breakfast was not edible

breakfast was great

comfort beds and good breakfast to start your day

breakfast was simple but i really enjoyed the exceptional quality of cleanliness the staff provided

breakfast to choose from waffles, eggs, yoghurt and orange juice/coffee

airport shuttle bus

free shuttle noise outside. people talking yelling,

great location. love the shuttle from lga and the wonderful breakfasts.

did not have shuttle service but still advertised it!

good breakfast

hotel is our spot when we visit nyc because their breakfast is the best (and included with the stay)

breakfast was excellent

good location, nice and helpful staff, clean room, good breakfast

i workout daily and the small gym was well appointed with equipment in excellent condition so i got a decent hour workout upon my

gym was clean and good breakfast that you can get to go

the business centre was great and the gym on site

we needed a stay near the airport and a very early in the morning shuttle