the room was a little small and there is no pool just a gym and a giant courtyard but who cares about a courtyard in the fall/winter time

gym facilities were not available.

wish there was free breakfast, cups in gym area, and free parking.

nice gym

little tired. water bottle machine broken in gym.

complaint was it was still hot in september and their pool and spa were closed

breakfast was so so. scrambled eggs were tasteless and bacon rubbery

cleanliness if the rooms and all kitchen amenities are available.

nice buffet breakfast that changed a little every day. sports court gym close to my relatives.

gym equipment did not work. hyatt should close the gym if all machines are not operational

really loud and drunk guests/visitors wifi is spotty

will put together i like the artwork i like the layout of the outdoor bar with the vines on the

the room the pool the staff the restaurant tony s live

it is 2017. the wifi should work.

should be no need to pay for valet when the parking is so small - parking should be covered in cost of staying at

there is a gym and small inside pool that were open with some covid19 restrictions

room service was

pool was very clean and nice to have

the pool was absolutely amazing! the environment was welcoming and the kids had a ball!

room service maintenance was send up to the room within 5 minutes and confirmed the bed was broken

would have preferred coffee maker in room. pool was closed on sunday morning

the tv is huge and high quality. food from room service was amazing! we truly enjoyed our stay!

many kids, families, and activity is unpleasant to deal with when trying to relax

there was less variety in breakfast for vegetarians

over 100.00 dollars worth of room service left in the hallway by the cleaning lady. ..

connecticut is fully open, yet nobody cleans room during stay. gym is closed still.

there were kids running up and down the hallway until 1am.

not the most lovely people, and they always seem to have a pack of screaming kids

room service was not done for first 2 days, have to ask at the front desk

my kids love it

good gym

the gym and small shops in the area compliment the hotel's amenities

small pool and gym

the bar opens at 5. i wish it opened a bit earlier and had a happy hour. maybe 3 instead?

the bar staff who gave me milk for my coffee in the room, thanks

breakfast could be better

breakfast available in the morning is the best

right by the i 95 highway comfortable bed and pillows setting and décor of room breakfast options nice fridge courteous, helpful

continental breakfast not much to offer.

they have laundry facilities & location is good.

we enjoyed the pool, gym, and in-room dining

clean large room quite modern indoor pool excellent spa

really liked the gym and the bathroom

pool, bathroom

great location and pool was awesome!

beds were very comfy, suites were spacious, well equipped, bathroom nice . breakfast adequate

breakfast was sufficient

location was great. apartment was large with full kitchen.

no sponge provided in kitchenette

the staff was nice,room was clean and comfortable. breakfast was delicious.

wifi in my room was terrible

wifi was free and worked well

nice breakfast buffet. enjoyed the indoor pool.

convenient to i-95; free wifi.

we got to our hotel very late so we just ordered room service, and it seemed like a lot of money for not a lot of food

breakfast was very good. room was very clean.

breakfast was not that great

room was spacious and the staff was wonderful including the bar /restaurant area,we had an amazing time

also, appreciated the guest laundry facility but not the terms and conditions for accessing 'free' wifi

breakfast was great

didn’t give a run down of facilities that the hotel had to offer - gym, breakfast arrangements, bar

wood floors & nice lobby needs a bar so u can hang out !

coffee bar needs a small light, it's a little too dark to see inside the cubby

the arranged the shuttle to take me to the stanford hospital for my surgery

the gym was well equipped and the lobby was clean and welcoming

pool and gym are extremely small and not well equipped

pool temperature just not right gym is tiny no fresh air in the room no breakfast

pool and gym are extremely small and not well equipped

there was a dirty washcloth in tub and an open bar of soap

pool was small but well kept. same goes for the gym was very clean but small

we also paid an extra $5 to get a king so we also got a small kitchen and a full sized frig

clean, quiet, spacious room, bathroom, and kitchenette

it lacked a large garbage can in the kitchen area.

had a room with kitchen facilities.

lady at check in was very helpful and accommodating to my early check in need

very convenient by all that the property had to offer - breakfast, fitness facility, multiple room service options from nearby restaurants, ideal location, starbucks coffee available to order,

no pool or fitness center on site. no free on site parking.

the kitchen supplies included thoughtful and useful touches and was nicer than usual

they accommodate us for early check in which was great

breakfast was good!

the gym was the only nice part.

lot for 5 months, only because i intend to enjoy myself, after a life of sacrificing to raise my kids

because of covid there wasn't any room service so you had to call for towels but we cleaned up as we went along day by day

loved the pool, our kids loved the pool because it goes from indoors to out doors

one day they took very long to have our room cleaned, and i had to wait downstairs with my kids for a long time until it was cleaned

i was the only other guest i saw at the hotel that i *saw* and i move around a lot

check in, very very pleasant staff, room was sizeable and clean, the fitness center is great, the breakfast was very accommodating with menu and hours and the location is very convenient to stores

food/room service was available

there was no room service available

hotel is very dated / old .... and no access to room service for food

the guest laundry facility was helpful

the continental breakfast lacked a lot but i was able to rest so i wasn’t as upset.

not alot of options as far as breakfast. trust me thats it

i would like to recommend a rolling kitchenette for the breakfast to sit on

breakfast was good

pool wasn't working went we were there

temperature was perfect, all clean and i liked the gym, too

) was very friendly, helped me with early check in and was a great representative of the hotel

i love the hotel very convenient to local bars and restaurants family friendly pool was amazing

pool and decent gym in a great location within easy walk of restaurants and city centre

the kids were adorable, but a bit more than your average un-disciplined

free parking, free wifi, free premium cable channels, continental breakfast (fruit, bagels, muffins, coffee, tea, cereal

was simple, but great when you wake up with hungry kids

we liked everything except breakfast.

breakfast (most places have just canceled their free breakfast all together), which with 4 kids, i appreciate very much

charges you an additional $16/night

bar area did not have enough staff to clear away used plates and glasses

the breakfast and dinner was great. the bar was beautiful and the bartenders were amazing.

the bar is also a restaurant and serves breakfast/lunch/dinner/snacks

free continental breakfast availability. free airport shuttle service.

they serve a small breakfast in the morning, consisting of cereal, toast, bagels, and waffles

free wifi

very close to the night life & bar strip-quick uber away to the city

it has a bar and pool tables attached to it.

waffle maker was good. had good wifi

easy access of the hotel, the friendliness and efficiency of the staff were as expected, and the breakfast was very good

the friendly staff and immaculate condition of the room. the breakfast was good, too!

pool closed.

gym is small but good life fitness equipment

be honest, the kitchen area by the sink, could need more lighting, under counter lighting would definitely make it

good breakfast, caring and friendly staff to meet your needs

building, room, breakfast area

breakfast was great

was very clean with perfect breakfast

clean, simple, quick, nice personel, good breakfast

breakfast was relatively simple but full of options

the breakfast hours should be extend to 10am. not 9am.

pull out style bed was very nice for the kids

don't open, no bathtub, bed a little soft and could use extra blanket, not enough hangers, gym did not have lower weights, like 3 lb, 5-lb, 7-lb

don’t clean up around the mom's with small kids

booked a non smoking room ,i was placed in the red zone where all the smokers stay with my kids the room reeked of nicotine had to get up at two in

one of the reasons i got this place was the gym but i was informed when i got there that it was closed

:) 3) kids playing on the side of the road near the highway

come to speak with myself or my husband but it’s fine as i said i expressed myself to both the kids that work here and they were really great about it and i just haven’t had a moment to see

excellent parking for a truck & trailer

fridge, stove, laundry

it seemed very busy in the hallways with people going back-and-forth outside and to laundry room

i would prefer a bit more breakfast options. like granola bars and yogurt. maybe even fruit.

don't like when you request kitchen supplies and no one notifies you or atleast leave them at your door

they have a 'breakfast on the go' in the lobby

get a pool

i didn’t like that the pool was closed. i booked it for the pool

i really enjoyed the breakfast selection and outdoor pool :)

pool shouldâ ? ? ve been open with regulations. gym being closed is necessary due to covid .

clean, friendly, nearby, nice breakfast set up

lighting of the rooms is not bad, but it needs stronger lighting, and the gym needs more equipment, and this is what i touched from those i knew in the gym

rooms, pool and gym area are clean along with the entire hotel

was amazing location 40 minutes away from city, staff so social, breakfast was good.

close to sleepy hollow. room was comfortable. liked the gym for a quick workout

the buffet breakfast that is included with the stay is plentiful and a good start to the day.

location was great for visiting and rooms nice. gym was awesome

loved the facilities- the pool and gym- and the room was spacious and bed was very comfortable

nice hotel with good facilities. bar in the hotel is good. staff very friendly and helpful.

the gym was of a good size with numerous machines and weights

way too many kids in pool and hot tub

the customer service was great from sign in to the bar i greatly appreciated it

one room did not have black or curtains so my kids got up way too early

didnt know where any of the amenities such as gym, pool ,office center or breakfast was located

staff was very friendly, the bed was so comfortable & the pool is such a plus

smell in the room ,kids running in the hallway late ,facet broken in the bathroom

we did enjoy a snack at the bar one evening, and the bartender was a lovely guy

we were able to early check in and late check out

a limited continental breakfast would have been nice. kids should been able to eat free.

kevin at the bar was phenomenal

clean and spacious rooms, free use of laundry room

front desk was straightforward in advising why early check in was not available (hotel had been sold out the night before) but arranged for my use

and a day later the hotel manager gave me dollars to wash my belongings that wasn't enough to do laundry for two adult's and three children as i had to wash everything we came with for three

laundry room and bed comfortable

- pleasant and easy staff full amenities including fitness center, parking and laundry

lobby, wifi, breakfast, ice machine, laundry room, pool and room size

comfortable sparkling clean, near good restaurant for dinner and diner for breakfast.

breakfast is a nice touch i only wish that coffee was better

it was very convenient for me especially with the hotel's agreement to be able to use the gym next door

tv not working icemaker not working laundry not working

breakfast to go bags were good considering our safety concerns during covid

the breakfast was great

kids were really looking forward to the pool, but they were disappointed that it wasn't in

the floor above had rambunctious kids that jumped and stomped until 1ish in the morning.

free shuttle excellent breakfast

nice bar ok the evening and really enjoyed the layout of the room

gym was very safely set up

i like the little bar that you had in your lobby and the staff was awesome

i loved everything. this is the best place to stay in the area, bar none.

clean comfortable rooms, bar area, friendly staff

clean, comfortable, quiet. nice bar in lobby area.

the gym, racket ball court, etc was all beautiful, the

next i will know to ask about “neighbors with kids

the bar is great and loved the house special cucumber gin infused drink

noise coming from kids jumping on their bed at 7am the level above us....

kids didn't want to leave

ough there could have been better lighting), and the wifi was strong

they could convert some of the parking spaces

night there we were walking to the gym and the hallway smelt like someone was smoking weed the entire hallway smelled awful

room was comfortable

convenient to the elevator, outside door, gym and bottled water

pleasant staff allowed for early check in. room was decent

i didn’t stay for breakfast i just wanted to leave the room was too musty and dreary

renovations while guests are in house not good breakfast was mediocre at best staff not professional at

location is okay not the greatest breakfast okay not the greatest service okay not top notch

need more breakfast option, like waffles

i saw a coachroach in the hotel laundry room

com for a king suite with kitchenette n no kitchenette n the room i did receive while very comfortable n clean, the suite was

staff is wonderful but most of all the complimentary breakfast was exemplary

too much noise in its kids running they the stair well and running thru the hallway

next time i will def try out the bar selection in the lobby

incredibly ill mannered kids roaming the halls unsupervised making a racket playing with fire doors when our little o n es

kids running through the hall constantly

the bar staff was amazing along with the food and drinks

it rained the whole time here so i couldn't take advantage of it, nice grounds and spacious parking lot

lol i walk up to the bar and got one

clean, near my kids’ college

the pool water height is incorrect and we had to keep asking for pool towels

i enjoyed the food aswell and having the bar there was great too

enjoyed breakfast which did not consist of all starchy food

the bar was closed

many times didn't have yogurt, or milk for the kids

my 16th years old girls couldn't go to the pool do to new rules

breakfast could start at 6am. and pool opens at 5pm

kitchen staff weren't pleasant

smooth, early check in with joanne

the lady who took our order at the bistro bar was very accommodating to my daughter; finding a kid-friendly menu option

loved the facilities, the gym is fantastic, the laundry room, and the elevators are very quick

the eatery & bar were nice

they didn't bother but there appearance and in front of kids not a good look

for example, i wanted to go down to the bar after a shower, and i wanted to wear slippers, but i didn’t find any in the room

i got the king spa room

breakfast was a plus and the staff was excellent!

the spa bath

loved the spa tub in the room free breakfast was great

stood for a funeral with my kids and even my three and four year old said “this hotel is not that nice”

from the ladies that clean the rooms , to the lady that does the laundry and especially vinny at the front desk

noisy room i was next to laundry room place needs a total renovation

has a nice streak house right next to the building, the sauna was nice to have a long with the gym and overall felt very safe having cameras all around the hotel and the staff was friendly and

gym needs to be updated with more equipment. equipment is broken.

local maps for golf,, parks excellent resturants stop sending them off the island, parking lot needs a lot of help

needed late check out he manger was rude and nasty said i have to pay $80 extra for late check out he was

great gym and pool. convenient laundry room. useful shuttle service

swimming pool and gym

the gym (which i used to 3 times during my 4 night stay) is nice but could have better equipment

and the hot tub wasn't working at the time but the indoor pool was super relaxing

great pool for kids, comfortable room, great bathroom

the breakfast was superb in its quality and

at front desk are all wonderful ,comfortable bed, good selection at breakfast, good parking

excellent buffet breakfast, easy parking, could not have been better

breakfast not included due to cov 19

i made use of room service for a late supper which was fine, but i was disappointed with the choices

small the bed took up the whole room the walls were paper thin heard our neighbors arguing and kids yelling it was the worst experience and a lot of

staff was friendly and accommodating. breakfast has great choices for everyone!

the kids loved the pancake machine. in our second night the staff was wonderful.

group of kids were playing hockey in the hall, called the desk they knew about it then went to say something

reserved a room for 2 adults with kids and got a king bed and nothing else

the staff went above and beyond bringing our kids a goodie bag for their trip to the zoo

friendly, clean, efficient modern facilities. great breakfast, great atmosphere!

loved the fact that there's a kitchenette

the only thing i was not happy about, was the bar was not open

was good except we got racial profiled by security when we went to get breakfast

the fitness facility was adequate

very convenient, beautiful new hotel, with rooftop bar, large rooms i think most of them with kitchen area

great breakfast even had gluten free bagels

hot breakfast every morning was a highlight

the room was a great size, but hair on bathroom floor and food hardened on the kitchen sink

both beds had stains sheets, the clean bathroom had pubic hair on the new soap bar and on the toilet

breakfast is good. location is excellent.

no coke machines on property, had to use wet bar in room.

of whatever cleaning product they used in room hung around for a day no room service to clean room carpets very dirty not hoovered reception undergoing painting and

no decent sitting in the room. no safety bar in the tub. bed creaks. no tea in the room.

breakfast was a typical hotel breakfast

so clean! amazing breakfast. such a cute area.

breakfast was decent

comfortable bed, spacious and well-equipped gym

breakfast was good. location was excellent. staff was helpful.

parking, wifi, & breakfast were included /free

i like the laundry room and continental breakfast was great

they provided free early check in

also, this time, for the first time, wifi wasn't

exceptionally clean room wifi was excellent bed comfortable breakfast was very good

would be nice to have a coffee/snacks service throughout the day or at least for the bar to be open before 5pm

bar staff (especially bria) were lovely and prompt with their services- great long island iced tea

safety bar needed on the shower wall, not just in the tub

the gym was a little small

loved the lobby and bar area, had lots of options

type refund i didn’t get no sleep last night all room on that floor they put someone with all kids a cross from running hallyway all day and night i left be4 my time too

was given to someone else, secondly they gave me a room on the first floor all you can hear were kids running down the halls all night and then had prank calls at 7am a few times which was

a place to bring kids it was so smoky on the second floor and i don’t smoke my room smelled like smoke no cable

is accessible for folks with limited mobility - i liked that it's really not a place meant for kids to be, adults only

too many young kids hang out there. one night 3 guys knocked on my door looking for a party.

gym is terrible, all but 2 machines broken

wifi was poor

the adults stayed in one room and all the kids in another

great free parking, quiet and clam atmosphere even when there were events on the first floor, the third floor

location was central, the rooms were clean and comfortable, the on- site restaurant and bar were convenient

hotel with the best breakfast buffet

enjoyed the bar area but i really feel that the price of drinks was ridiculous

we did have ants in the kitchen

the kitchen facilities were ok, but not as good as i thought.

expresso/cappuccino machine,updcale room furnishings,robes&slippers,full kitchen,french bedroom doors,downstairs rooms

availability of microwave and place to wash laundry was nice

drinks at the bar were very expensive

the curved shower bar also made it hard to sty in the tub

no indoor pool

was boiling hot day and pool not

cleanliness and the friendly staff. the delicious coffee and the kitchen!!

the breakfast and the fact that was no coffee after 9:30am

the hotel was conveniently located to what we needed. the kitchen area was nice to have.

laundry room is in a safe location near the front desk

the breakfast was the worse part of the stay. everything else was good very clean and quiet

also the breakfast was mid real regular

breakfast included..

big room with kitchen

the amount of options they have for breakfast was a pleasant

breakfast was great

some old cracked and walls, no golf channel on their tvs!????

no parking lot, it was mud and the gym was closed. beds were very comfortable, ac was great.

a room with 2 queen beds and kitchenette, was shown a room with two twins and no kitchenette

the room could use a renovation, but the outdoor pool is all that mattered to the kids

breakfast was really on the downside bed size was small

has the key to the room in the lobby that has the only microwave so i had to order food for my kids when i already had food i just needed to warm it up the ice machine kept breaking down and the

gym is very small and the machine wasn't working

kids were afraid of being lock in bathroom

location, helpfulness of staff, breakfast, having a gym

fact that really good breakfast was a part of the price of accommodation, was a big plus for us

i wish the bar stayed open a little longer than 11pm. but other than that everything was good

lady in charge of the breakfast was rude treating the guests like little kids

nice room, great location, coffee machine was great. liked the gym equipment too.

gym and focus on fitness in room (tv starts with fitness programs and the in room equipment works

the gym looks like a spa

the pool was great for our kids

gym was great. hotel is well-kept and staff are very friendly.

kids like to swim so the blue lights in the pool and the hours it was open was perfect

friendly staff, clean, things were up to date. our kids loved the pool.

we knew there was an indoor pool, we didn t get to partake

stay at the viana the facility is clean and well maintained they have an excellent restaurant and bar and the bed is above and beyond

great spot for girls night with dinner, bar and spa

the spa was also very nice

if you happen to go to the bar and get alex as a bartender, you just hit the jackpot - he’s great

hotel & spa has become my home away from home

haha great outdoor seating - bar was open late - breakfast was delicious- i would definitely recommend this hotel to a close

is my 5th time staying there my family loves going there kids love the pool and spa definitely recommend staying there

cleaning , gym and the pool

the pool

late check out

the place has free parking, i really liked the location and it smells clean, although it is not as clean as it smells

free parking

free parking. wifi. and t.v.

wifi was strong

parking was a plus

was fine aside from big trucks and work van's making it hard to park in the little parking lot

comfortable accommodations. great fitness facilities.

breakfast area can use a second waffle machine and include more items in the breakfast

breakfast was great and the location was central and close to the train station

the breakfast was also quite decent. helpful and responsive staff.

the breakfast was also quite decent

breakfast was wonderful

nice outdoor swimming pool

like the fact the hotel had a restaurant room service and also a pool it was very clean and

expensive for midweek especially when there wasn''t many cars in the parking lot, neither this time or previous stay

in the parking lot could have been cleaned better

parking

we switch up to 3rd floor because some ignorant kids was running stomping at 3 am

actually thought the hotel was clean and neat, but its good when you travel without kids

parking is pretty cramped

aff changed shower/bath control instead, which was not broken) this was a

very good free breakfast.