bed $ pillows outstanding breakfast super!

airport shuttle available

adequate towels airport shuttle was probably the best kept secret of the hotel

i wish they advertised their free shuttle service

but we were offered shuttle service who can drop us off

the staff was very friendly. our room was very nice and clean. the breakfast was delicious.

breakfast of just ok, and location was great.

great breakfast, very clean, near shopping center, fitness room

the price for breakfast included, the beautiful and clean room was fair

cookies at check in were a big win with the kids

swimming pool closes way too early, my kids were very upset

there is a coin laundry right behind the train station so it’s like 8 mins walk from the hotel

my kids were not happy but we had to find another pool else were and long beach wasn’t too far away

breakfast is your choice of what you want to eat,scrambled eggs fried potatoes, sausages, waffles,

checks all the boxes for us, and the hot breakfast items change slightly each day -- perfect for a multi-day stay

the pool wasn’t open.

to much young kids being

however my kids enjoyed the pancakes

the pool is under repair

swimming pool not available. coffee in rooms was very poor quality.

the staff were really helpful and freindly and allowed for an early check in.

the staff was very friendly and accommodated my needs to help me out regarding early check in

i asked for a late check out and it was done

had a pre check in process to go through early in the morning, i had asked the receptionist for a late check out since i would be leaving at 5am and coming back at 11:30am to shower and catch some

& passion meet that’s all i can say , they arranged a van to the airport free of charge , breakfast was free , rooms were clean , their services are transparent no hidden costs , i loved

at the end of the hotel, it was very quiet and no noise issues, except for people using the laundry from 2200 hrs to 0600 hrs

laundry facilities and vending

i love where it s located. beautiful inside and outside the hotel. plenty of parking.

valet parking was excellent and located in front of the hotel, very helpful to grab a few forgotten items

the valet parking was easy and super friendly

00pm) got there pretty early,had waited hours for a room to be

definitely book your spa appointments ahead of time that is no pop in service :-)

very friendly staff. nice bar and restaurant. close to beach. close to everything. parking easy.

the bar menu is good and tasty

only the bar food was available at the bar lounge

the receptionist to the cleaners and bar and waitstaff was excellent

location to beach low pet fee

communication by staff or in booking regarding construction & that no gym access

my kids had to go downstairs to ask for additional towelsand

is no gym and no indoor pool

gym was not open but enjoyed waking the 4 mile boardwalk more.

pool closed early due to an event kids crying and dogs barking on our floor

convenience of the location, because of were i was able to park my 18 wheeler

comfort, cleanliness, early check in

late check out

friendly staff. early check in

held my kids hands

early check in

complimentary breakfast ends too early 7-10am would be better

pool and game room

if it wasn’t for the waffle maker (which is a novelty) then we would have struggled with the kids

clean. perfect location. spacious rooms. great breakfast

i enjoyed my sent me & my kids n husband we had a good time

not a great variety breakfast menu for in room service

staff at the pool and gym weren't friendly. seemed like they would rather we weren't there.

there was room service but i do understand due to covid you couldn't do it

oh, and the gym was not what i would have expected from such a large hotel

room service took a long time to answer and the food was so-so

they always accomodate my requests either for early check in and my preferred floor...

kitchen ran out of breakfast. i got there in the last hour.

ohh and i enjoyed the gym

gym equipment

love to stay at the hampton inn in garden city it’s always clean the breakfast is good and the staff the

the front desk staff, kitchen and maintenance personnel were amazing

big rooms. nice, spacious pool.

had a suite that had a terrace that leads to the pool

in this time of covid having a kitchen was very helpful

we enjoyed the game room( ping pong table and pool table)

pool closes early.

hotel had a great little gym too

shuttle bus srvice, font desk, breakfast.

very accommodating for my early check in due to an early flight

front desk staff, location, easy shuttle

the breakfast room was great, clean and well stocked

breakfast use of gym accessible parking friendly staff maintenance laundry service available accessories close to full service high end shopping whole foods and mall

exceptional breakfast with so many options and non dairy options as well

eggs aren't very good but coffee was good as well as bar service

paid for the laundry machines and one of the check in staff refused to give me the code for free overnight

very relaxing get away excellent job laundry, more than enough blankets, pillows, towels, very clean - what a wonderful hotel and staff

were told the room would have a spa tub and it didn’t, the hot water only got luke warm, the sink faucet poured out water when it

i was told all room had spa tubs but my room didn’t have one at all.

breakfast was simple but i really enjoyed the exceptional quality of cleanliness the staff provided

shuttle service, continental breakfast, location to airport

shuttle service, continental breakfast, location to airport

location was perfect, and the breakfast wasn’t what i’m accustomed to but it wasn’t bad it was a nice covid free

the bar was delightful

the little bar at the lobby close at midnight/ too early

excellent and courteous staff. very nice and clean facility. gym onsite. free breakfast.

the breakfast was outstanding

kitchen could have additional equipment even just for simple cooking, such as a colander, small

kitchen area was tired and let down the overall impression of the room, but was not an issue

property has everything included, no hidden extras: pool, gym, daily breakfast and roomy rooms that have cooking facilities and lounge area as well as

we only had a hour in the pool but it was fun

broken equipment in the gym no shower in the pool area. no jacuzzi

i loved the small gym it was good to use some equipment again

as described small beds no bar and lousy breakfast lorries parked in car park and starting early rooms were very noisy and not

i loved the convenience if early check in i had requested.

it is very clean and the food is tasty, especially the breakfast.

i didn't have breakfast because i had other meal plans that morning.

breakfast was amazing and loved my waitress

breakfast was 16.99 a person the amount i paid should have included breakfast

soiled mattress, small gym, no continental breakfast & dirty elevators

exceptional breakfast and spacious rooms, as well as the pool, on site restaurant and gym i would say there isn’t anything that i think they need to improve

pool, gym, business center, etc

the fire pit in the back was nice and the bar but the rooms.

the hotel bar and the layout of the room.

is too small for five people with kids

desk upon check out, the breakfast was overpriced for 10$ you get a tiny apple, a nitro grain bar (which has a wholesale cost of 40 cents), and dry/cold breakfast sandwich smaller than my palm

quietness the food and the gym i didn't get a chance to get in the pool but maybe next time

the staff, cleanliness of hotel, location and the free airport shuttle service

2) room service daily without request 3) easier method to contact hotel to arrange airport shuttle for

was no room service and the ice machine was in the basement

hotel had everything you need, comfortable bed, the room was very clean, it has a gym, laundry room, you can grab a starbucks coffee without leaving the hotel

gym & washing facilities was convenient as was the market and the airport shuttle

should have whats app or similar technologies to enable foreign visitors to use existing jfk wifi to contact the hotel

really friendly and great with two very tired kids

room service or food options if you check in late

not having room service and microwave

everything was great! good breakfast!

airport shuttle free breakfast and the kitchen

was perfect, sparkling clean, new furnishings, great shower, kitchenette, large bed

decent free breakfast buffet

the hotel offers free shuttle service, all staff we met was very welcoming and friendly, and the breakfast was superb

that it had a customer usable laundry on site

nice bar and restaurant

airport shuttle service needs improvement.

everything was great, nice rooms, super clean, brand new, great bar and rest

bar and restaurant were excellent

shuttle, kind staff and good service! room is modern and stylish. everyone is nice and polite.

the shuttle bus worked well which was the prime reason for choosing the hotel

hotel hot tub or sauna wasnt working for the mens gym

gym, and breakfast room was spacious and well laid out

waterpark/ activity for kids

we had a very late check in so he gave us a late check out

there is a nice little bar to have a nightcap

staff is friendly very helpful, the restaurant is connected to the hotel, i had room service, however, you are able to go down and sit outside or inside to enjoy the food

parking lot was bigger than we expected, the place has a classy vintage

fridge stopped working, bathroom was very small, decor was poor and no wifi information in the room, i did not ask because i got tired of calling for everything

great parking

limited food facilities no room service

staff great! bar and meals very good. free and fast service to jfk

though very expensive)

room service excellent process and delivered in timely manner

bigger trash cans with liners for those traveling with kids or dining inside of room.

free shuttle, breakfast to go even before 6 am

we had a big problem with the shuttle, but the mgmt made it up to us the next morning, with a late check out

breakfast was fantastic. location was good.

everything was good. a recommendation would be fir the gym to be open 24 hours a day.

after i had followed up twice and they were not informative or helpful only suggesting we pay a late check out fee for an additional $50 ontop of $354 already paid

helped me by offering a late check out time

late check out at 1 pm

reached there early in the morning and i was really pleased as i was given early check in

was pretty good easy access to go anywhere through subway and breakfast was good

very clean, room was so comfortable. nice to have breakfast included. good gym facility.

very clean, room was so comfortable. nice to have breakfast included. good gym facility.

breakfast was included, and we also got small snacks daily, like a yogurt, some biscuits and a

i mis that they didn't have continental breakfast ud83dude15

breakfast to go is available but not vegetarian. more vegan options can be added.

i didn't like the breakfast. it was the same every day and not worth the price.

we didn't try the breakfast

breakfast is standard as you’d get in a best western or holiday inn express

location is great/ breakfast was good

beds great, gym good and views good

staff very friendly. breakfast very good.

breakfast included and it’s delicious. place is very clean. good customer services

the front desk person was rude. the spa tub didn’t work as advertised

the spa bath jacuzzi was very relaxing!

the spa was nice the room was clean and the service was good ?

didn't like the fact that there its no refrigerator in the spa rooms

jet spa wasn't working correctly

also the gym wasn't

breakfast was good kids were satisfied

if i recall correctly, i had a problem to find some appropriate tv channel for the kids, too - but then, it's not a hotel for kids, i guess

the shower had good pressure, there was also a small bath, good size for our kids, and plenty of nice towels to use

we only came because we were invited to a party for the kids in staten

the rooms are small. so with kids withus it was little difficult to move around.

everything was fine. nice friendly staff. restaurant and bar close by . great location .

the breakfast was exceptional, foods all freshly cooked and hot

my kids had to get an airbnb

i arrived on a very early flight, and they got me an early check in, and the day that we left, i was able to get a late

the staff were very friendly and the free breakfast was absolutely amazing.

friendly staff, rooms were clean, good breakfast

great location. convenient parking. friendly staff

clean, comfortable, quiet, good breakfast.

there was free wifi

early check in and very nice check in girl.

bar barely had alcohol and closed very

they have a 24hr laundry room

early check in , room makeup timely, cleanliness is top notch

to notifying the front desk for room service

very convenience and breakfast,

breakfast amazing, staff very friendly, very clean , and family environment

everything! breakfast is amazing, really clean and the staff is excellent !!

clean. conveniently located. great breakfast. quiet.

breakfast buffet, the gym, the bed, the shower, close to public transportation, next door to a pub, close to many food

granted early check in with no problem

parking little bit of walk

room service ended at 10 pm.

the airport

breakfast was delicious and location removed the stress of catching my flight on time.

safety bar needed on the shower wall, not just in the tub

there is no gym and the breakfast included is really poor

would be nice to have a coffee/snacks service throughout the day or at least for the bar to be open before 5pm

loved the lobby and bar area, had lots of options

staff was excellent and accommodating for early check in. greeted by an exceptional valet.

hole stay bad breakfast dirty bathroom had to call for room service room was severed cleaned to after 4 pm very bad parking had to park and feed meter on

there was no breakfast. or take out breakfast. toilet was child size. why?? need bigger toilet

wifi didn t work and only valet parking was available

glad breakfast was included especially saturday

does not close fully leaving you able to hear the noise from outside which was a bartmiza and the kids screaming

property was nice best part was the spa treatment.

the bar and restaurant are cute and lovely

(drinks were amazing) we are looking forward to visiting again and using the spa services

if you happen to go to the bar and get alex as a bartender, you just hit the jackpot - he’s great

stay at the viana the facility is clean and well maintained they have an excellent restaurant and bar and the bed is above and beyond

breakfast was good in the morning

the kids loved the pancake machine. in our second night the staff was wonderful.

the hotel was nice and quite. having a late check out wasn't a problem like other hotels.

accommodations,staff friendly and professional,excellent breakfast

breakfast was perfect

service was wonderful lack of room service sad but overall great experience

needed to have a ramp from the outside parking lot so you could roll luggage up to the hotel instead of carrying luggage up the stairs

were forced to park at the basement because parking spaces in front of the hotel were roped off for an event the following day

lower level rooms view to a wall. bar closes way too early.

service from front desk and room service

pool water could have been somewhat cleaner.

would be handy if room service was available a bit later, but local delivery options filled in fine

refrigerators it would, especially what, with them being eco-conscious cause for less orders of room service, and reduce waste in that way

the spa is exceptional

wifi is available with good signal strength, but the connection speed is too slow for more than

location was perfect. breakfast meal was good. bar was also very nice.

the gym (which i used to 3 times during my 4 night stay) is nice but could have better equipment

swimming pool and gym

the hotel has a resturant, snack place, gym and pool

the pool wasn’t heated! lol but it was a great place!

quiet area. laundry room. clean room! fridge and microwave. hot water.

didn’t like the fact that they said breakfast included but it was only coffee and muffins at the

love the kitchenette area and that the hotel provided pot and pan and eating utensils

comfortable room with 2 comfortable double beds, small kitchen and good size bathroom

having the kitchen facilities and this month the price was good.

heated pool

kids running up and down the hallway banging on the guests doors. hotel did not stop them.

the staff was extremely friendly and helpful . the breakfast was good..

was a great selection of breakfast foods and drinks

very clean property. staff was friendly. outstanding breakfast with lots of healthy options.

good breakfast.

the guy serving breakfast was attentive and efficient

breakfast could be better.

cleanliness & breakfast

breakfast area is a bit small

“breakfast included” it’s a scam.

wish they served continental breakfast and the rooms were kind of small but,other than that it was a great stay

there was no breakfast offered. there was coffee.

lack of breakfast options

breakfast is just ok and there should be a microwave in the room

the shuttle that took us to airport!!!

early check in club lounge

and a complimentary airport shuttle to get there at 4:30am

the hotel shuttle service to and from the laguardia airport was super convenient as well

very large rooms and free airport shuttle to

stayed here because they have a 24 hour shuttle to la guardia airport

courtious staff. nice breakfast. clean hotel in general.

the breakfast, and room service is not delivered to your room. you have to go downstairs.

property advertised airport shuttle but does not specify which airport so i land at jfk expecting to get a shuttle and theirs

rooftop bar was very nice but the outside couch i sat on was very dirty including long strands of dark hair

the staff and bar on the rooftop c:

clean quit the moon bar on the 8 fl and the one on the roof top i always stays there every time i go to

noise from the rooftop bar on 1 night was a pain.

the 8 fl bar music was too loud in 6 and 7 fl area

location and shuttle to spa castle

has a really good location, even has a bar on the top floor where they made the best apple cider alcohol cocktails

gym room

what is great about this hotel you have 2 restaurants, a rooftop bar and a shrimp restaurant i believe

excellent rooftop bar to continue the fun

they have parking if you need it; gym equipment fine if you need a workout, continental breakfast is nice; good shopping in the area

in room electric water kettle disposable slippers, tooth brush and tooth paste fast wi-fi late check out policy:

you get free breakfast in the morning & free wifi

the breakfast did not include many warm options for kids.

the road to the hotel is hilly, and may be a bit tiring, especially if you are old or have young kids

breakfast it's same all day.

free wifi

able to connect to the wifi on my computer, even after multiple tries, asked the staff about it, but nothing and no one

free frozen breakfast late check out location

was in poor condition room was not clean up or change sheets next day after requesting front desk room service came and fixed same old dirty sheets for three nights towels were washed but smelly

sheets, stains on the blanket, the moldy ceiling that was coming apart, no television remote or wifi access, dirty carpet, moldy tiles in bathroom, super hard bed, black hairs on the pillow cases

would have been nice if they offered a shuttle service to citi field for the concert

i took the free shuttle bus to laguardia airport ,the driver ,sammy is very nice also

they were wonderful with the kids

i liked the pool and the gym and things of that nature.

ss than 10 minutes ride)

kids screaming and crying at 7 am

breakfast

the breakfast big and in perfect hours

with family one expects the room to have a microwave and a fridge to store milk for little kids

honestly everything was ok i was hoping that there will be a gym but overall perfect

free shuttle from/to the airport, so convenient even if you have an early flight

hotel has self-service laundry room which is convenient for long stay customers

beds were too small for 2 people it was may be double bed for kids not adults ask for extra blankets instead they provide us cotton

the gym, and how spacious the rooms are.

rooms, breakfast, proximity to the metro was really good. staff friendly and helpful.

room service was spotless

room; room not protected from loud airplanes noise coming from laguardia airport the woman in the kitchen is very very bad; staff at the front desk speek a rough english; women who do the room

location, the staff, no resort fees, basic breakfast but met our requirements

room, room service daily, variety of food provided for breakfast, convenient place to restaurant and

early check in

they gave me early check in at no cost and we're very attentive to answer any questions

the breakfast is very good and warm.

cleanliness, friendly staff, yummy breakfast

there is a gym and outdoor patio to view nyc skyline

restaurant and bar facility closed on a sunday

the elevator was super slow tho and the body wash in main bathroom was empty, we used the bar soap instead

i asked for a hotel at jfk, as it turned out, they only had a shuttle from laguadia

shuttle to and from jfk airport

very nice new hotel with a shuttle to laguardia.

there is no floor diagram! the swimming pool and gym are only open for 4 hours.

parking on site was safe/easy with an excellent shuttle driver/service to and from airport

very accommodating and even offered late check out

the room was really small so not worth the price paid but i guess that’s from them having a late check out which was

the bed was comfortable and was happy with the late check