breakfast was excellent

it was loud and noisy with kids playing in the streets and sirens and loud music

clean, neat, private kitchenette suites; nice shared breakfast nook & lounge area; with friendly, helpful staff

very clean room and spacious that has kitchen set with tableware, microwave & refrigerator

the hotel also offers a fitness room and a laundry room for guests' convenience

the beds, pillow, fitness center

the only small thing i did not enjoy was the free breakfast

decent gym facilities

the hotel is in the hands of kids

clean and neat. i enjoyed my stay. breakfast was excellent and reasonable hours

me and my kids got stuck in the elevator for an hour and nobody checked on us to see how we were doing or

paid twice for the room , booked and paid online but when my kids arrived at hotel, front desk staff did not bother to check properly for my booking even though

my long stay was pleasant thanks to the comfortable, spacious room, kitchen and facilities

breakfast was outstanding

comfortable bed, nice view from the window, nice shower. practical kitchen to cook

smell in the kitchen area

great host gave me early check in very

midtown (10 min walk to nearest subway station), safe neighborhood, great staff, clean room, free breakfast

breakfast could have been a little more varied with different food

the gym didn’t have enough floor space to do the workout i would like to have done

facilities were clean, thermostat and bathroom fixtures worked well, and breakfast was the best i’ve ever had at a hotel

good hotel with a great view and a gym

room service food was good but not warm

we ordered room service for dinner and breakfast and loved both - the avocado toast breakfast was delicious

ly)

reasonably priced room service

wifi is awful

room service not as pricy.

wifi was inconsistent and didn't work a lot of the time

there's a cozy gym

clean bar was great, parking wasn t bad clean

were charged for early for an early check in for checking in at 10

allowed us early check in for $10/hr

friendly staff, clean rooms, good breakfast

were hot options (sausage patties, eggs), cold (ham, cheese, yoghurts, fresh fruit), waffles (the kids loved these

allowed early check in

wifi a nightmare to connect to.

breakfast,shutte service,wifi

wish there was room service

this hotel has no restaurant or bar and there are none nearby.

its close to the city and even has a rooftop restaurant bar & lounge ud83dude0dud83dude0d

little balcony where one can sit outside and enjoy the weather, the bathrobe and slippers , the gym

definitely enough room for 2 adults and 2 kids

every early morning, you wake up with kids screaming from the playground next to the hotel

breakfast was nice and had different kids of pastries, yogurts (i went to eat early)

their kids always jumping, screaming, and running

close to the subway. allowed an early check in.

, staff should be careful with this and ensure it’s closed and families should be cautious with kids

d

didn t like that room service was in the room while we were gone and we didn t know and i also didn t like the

where not as clean as expected, air con is quite loud, roof top bar was closed the entire time

wifi was not working good

no room service...we had to meet the food delivery person .at the front desk

none of the treadmills in the gym were working

gym inadequate.

free coffee. gym

no breakfast available, quite “essential” in services, gym has room for improvement

i understand it's quite new so the gym / restaurant aren't up and running yet but it was a great price and we're happy we stayed there

housekeeping was good but could have done floor cleaning and replenished kitchen essentials more often

the small kitchen on the room is a bonus, because this makes my days on the hotel even

i used the gym a few times and it was perfectly adequate with some treadmills, bikes and weights

always love the kitchen and laundry facilities

gym and laundry was also very nice

wifi was good room was quiet digital key was very helpful very close to subway, no need to catch

great to see around a different borough of nyc than manhattan lovely staff, we didn t use the bar area but it looked

the lobby was very clean and i enjoyed the onsite gym

the sheet was not clean, and there is no room service

no breakfast, a bit overpriced

the service the staff the location cleaning privacy the gym

and cutlery for meals, a convenience store in the lobby and right next door, not to mention laundry services and a superb gym

i also had to go out and buy laundry detergent as the hotel had none to provide

hotel location is close to subway,and it has a very good gym facilities and laundry as well.

room service - for the price we paied we needed to come to ask to change our towels, leaking shower

the rooftop and gym were excellent, management and staff were super friendly and helpful

staff, good gym, good bed, available drinking water to tap, and it's clean since its still a new hotel

we didn t have breakfast but there was always a free tea or coffee in reception that was a welcome extra touch

the breakfast was poor

would be better if you have free breakfast for your customer as your compliment

we requested for an early check in our new years day and sure enough at 8am we got a call saying our room was ready

breakfast was excellent-there was a cook fresh-preparing the eggs, sausage and bacon

the breakfast was amazing

breakfast was a bit protein rich, and could have done with some fresh mixed fruit with yogurt

however, i must mention that the gym facilities were not quite up to par

i wish there was a bar and pool in rooftop

and while this is but confusing at the moment and eliminate some amenities such as the gym do not expect a price break because they like many other hotels in the city currently are

kids loved the games and the fish tacos were awesome

it has a nice little bar that’s open at night

everything!!! the decor the rooftop and the bar amazing!!! john makes the best cocktails !!!

the gym is a little small and the wifi connection was sometimes unstable.

cleanliness of hotel. good breakfast.

no room service for multiple day stays unless you count trash pickup if you leave your trash can

breakfast could have had hot cereal .

wifi / internet signal spotty because of neighborhood construction - will improve when construction

breakfast not bad but it could be better

would've preferred a danishe rather than yogurt & a granola bar for breakfast.

the breakfast options were not allergy friendly

would recommend that the breakfast be left out a bit longer

didn't try the breakfast but the location was wonderful

breakfast was okay if you like bread pastries and sausages but was plentiful

like how they gave free breakfast in the morning everything was delicious

the gym was nicely sized

there’s gym in the location, free breakfast, 24hr coffee/tea

breakfast was included and there’s a gym fitness to use

of stations from grand central, microwave, tea & coffee available 24/7, no problem to arrange a late check out

great everyday room service

could have provided us with a late check out,as the check out is at 11 and our flight was at 6

i did an early check in and late check out, and then they also took care of my bags while i was out of the

hour), a room for storing bags after check out, foc

the location we needed, lots of space in the room, very usable kitchen, friendly and attentive

is a great choice if you are staying a bit longer with kids

large rooms with ideal space for travelling with families or kids

the central park is with kids not too far

large rooms with ideal space for travelling with families or kids

issues like found a broken vase which was there and not picked up which could have hurt the kids and 3 out 4 tvs didnt work

m, coffee, laundry)

no cleaning, no hitting, the coffee maker was broken, no room service, no table in the room to eat on or work on

the gym is well equipped

were welcoming and helped us get early check in and late check out

everything people are so nice and help us with early check in when needed

thought there was a bar on the roof, but that was the other pod hotel

tidy rooms nice staff early check in holding our luggage

there was no opportunity to make an early check in

early check in was possible decent price

everything, location, room is very comfortable, wifi works were well

room was clean, we got fresh towels and room service ever day, the beds were comfortable, the shower was clean and had nice hot water

clean, updated decor, comfy bed, good wifi, pleasant staff

no room service

had interior room), strong wifi

noisy laundry chute, mattress gave us back pain

the staff is helpful, they have guest laundry, room facilities are good.

the room service was complicate and not fancy at all

water and muffins pm sheets and linens freshly laundered reception staff professional and helpful room service very

we ended up at the bar because of a cooking class

the room service was excellent

staff food and bar service ud83dude0b

eally poor

the bar was warm and welcoming

at the fitz restaurant we had a terrific full irish breakfast, and room service food in the evening was plentiful and priced reasonably

bar fridge in the room, would have been nice to have some ice cold drinks on hand after sight

we asked for late check out and easily got it

great location, near restaurants and shopping area. the late check out at 12 o clock!

location was good. room was spacious. early check in was appreciated.

the gym is also very useful and the cleaning service is great

baggage services after check out is a huge plus especially when traveling with kids

free wifi very fast

separated sink from toilet and shower- very accommodating for our family of 5 (2 adults and 3 kids)

adults and 3 kids)

for longer staying and with kids it’s must have it

food is only so-so both room service and in restaurant

even the room service was a good experience

very spacious rooms, friendly staff, cheerful decor, good gym, excellent amenities

location was great and breakfast room service was great

room service should have thermal carafes for the coffee.

no breakfast

bonsai tapas bar was great place for breakfast or beers for room time

the hotel is very good, the gym is top-notch, the room amenities as well

a negative but i think you could advertise the gym, business centre and the lovely outdoor bar better

great location, close to food and different subway lines. little gym but it does the job

nice hotel. very clean and friendly. nice gym

amnemities such as pool gym etc closed

a card-operated laundry in hotel next to the gym was a bonus and very clean

facility has a gym with a locker room, dry and steam sauna

the laundry room only had two washers, and two dryers

also, direction's on how to operate the shower/toilet, where the pool and gym were located in the hotel, and a menu for room service in the room would've been extremely

the front desk staff were very accommodating we needed an early check in and they helped us very quickly

room service lady impressed us with her energy and her polite friendliness

elevator took you to the 27th floor

amazing view from the room, clean room and the people at the bar were great.

(also recommend the rooftop bar in the hotel opposite for fantastic views of the

location, clean, comfortable, spacious room with convenient kitchen utensils, coffee maker and fridge

facilities, location, free coffee and bottled water, comfortable bed, early check in, able to store

no exhaust fan in bathroom. no bar in hotel but options nearby were good.

just stayed with our family of 5 (kids aged 9, 11, 12) at the san carlos for our first trip to nyc

close to our kids who live here

box house was a perfect location for us as our kids live within walking distance to the hotel

the gym was very nice, and had a sauna

beautiful hotel lobby, rooms, workout facility, nice little bar and nice bartenders and cook,

we asked to open the sofa bed for our kids, however when we returned it was not ready

fabulous service. 10 put of 10 for the staff. great hotel. loved the kitchenette too.

a kitchenette in nyc

our room was clean and comfy and even had a small kitchen area

the “kitchen area” was handy for keeping leftovers and having snacks in the room

also, the steam room mentioned as part of the gym facilities was not there

so our visiting relatives from mexico and us could all stay together, it was also nice to have a kitchen with refrigerator

walking distance to various attractions. great breakfast

the rooms are huge, impressively clean, and include a large kitchen with everything you need

the breakfast was good and we loved being able to eat it from our rooftop terrace

attached kitchen with basic cooking utensils and cutlery was quite convenient

the bar, cafe, and restaurant

cover charge at the bar on weekends when jazz trip plays.

there is a reason that out of every hotel on the planet, spa valmont chose the carlyle

the jazz bar was so crowded and popular we couldn't get in!

nice gym facilities (though small)

perfect for families with young kids

breakfast was fantastic

full size refrigerator, dishwasher and access to laundry was very helpful

great location and room size and amenities. accommodated us with an early check in.

the morning breakfast selection was very good and the staff were extremely welcoming and helpful without being

the room service menu and all the service fees. i also do not like that location at all.

the restaurants in the hotel are great but room service was subpar

room service is very expensive

the weight room part of the gym was closed for repairs

think at black pepper and salt should automatically be included on the tray when ordering room service

didn't complain - it was my error) the amount was reversed

nail spa, laundry same day service within a block, this is as convinent as what new york city could possibly

note for those who love whine, there is a bar inside the hotel at the main floor, with happy hour, perfect after a lonf day in the big apple

i don't think the wifi was free so i didn't use it.

good location friendly and helpful staff nice clean stylish hotel. great bar and music

bed - mynbed was like a kids bed an my feet were hanging off the end of the bed

early check in

was tasteless, no room service, wifi was up and down in business centre, presumably because of the number of people

everything.a little pricey but thats nyc.would have liked a pool and sauna

beautiful size room with small kitchen made life easier wonderful, quality breakfast

breakfast is always very good

t expensive) bar with live music. all the staff are top flight.

we would have enjoyed going to two e bar & experiencing the tea service

com website that kids had no breakfast included in the hotel rate and we had to pay extra for them (which i found

with 2 double beds, not too big but enough for 2 adults and 2 kids

breakfast was very good with several options to choose from

gym and the gym clothes laundry service

oatmeal have to be as expensive at breakfast?

wifi not included.

i was surprised there wasn't any written information was provided in the room regarding room service and the minibar

ordered room service

the gym is small but had nice equipment

with 3 layers we and our kids woke up in a right old

breakfast was ample and delicious (particularly liked the fresh bagels

breakfast was very good dinin or to go

gym equipment would be better.

the rooms was too small. no space for free movement especially for kids

better food amenities in the branch. nothing my kids will eat at this location..

of the staff were rude to one of my companions, even when we requested a late check out they did it on regular time, leaving them outside the room

we didn't get the chance to use it but there was a small gym on the 8th floor

no gym available, no

they also gave us access to the shower facilities in the gym after check out which was amazing as it was a super hot day

clean gym, with new equipment. perfect location, walking distance of so many attractions

from the front desk giving my kids chocolate and crowns when we arrived

us 2 rooms on the same floor and as close to each other as possible and helping us arrange for late check out

room service was great. everything was fresh and delicious.

had drinks at the bar one night, and they were expensive, but other than that, we had no issues

the location was perfect for everything we wanted to do with our kids.

the cleanness, the house keeping, the room service all are satisfying me

u have purchase them at the minibar

great onsite amenities, the king cole bar is not to be missed

there is no communal area to sit and enjoy a drink and you have to queue to get entry for the bar which is far too small

is amazing, the rooms are beautiful and the beds are very comfortable, the famous king cool bar is fantastic with a great vibe, they offer a delicious breakfast and the hotel has a lot of

coffee maker or mini bar in the room (you're expected to call room service) (+) quick room service (+) also, room service dining was excellent (+)the free upgrade, marble bathrooms, stacked mini bar, and impeccable room service. (-)room service was only available for a little bit in the morning and 4 hours in the evening (+)room service was delicious - same with the restaurant in the lobby (+) room service was prompt when requested (+)clean! best room service and doormen in nyc (-)lack of food for room service after 11pm (-)room service would be nice.

house keeping left a fresh set of towels outside the door in a laundry bag without us having to ask /requesting when the 'do not disturb' sign was in place

early check in was fantastic and we also arrange a late check out

loved the location, the spa water served daily by the elevators, and the room was roomy which is quite rate in ny

location, late check out, staff friendly and helpful

room service was fabulous, the staff were very professional and easy going, they helped me with

want lure 1800's to early 20th-century opulence with all the modern facilties such as seamless wifi continuity and large flat screen tvs etc

the high price you had to pay for wifi

no pool, and the mini bar was very over priced especially what you spend per night

bed was very comfortable, excellent gym facilities and bar/afternoon tea was lovely.

wanted to charge $50 more for early check in

r ny standards), with water fountain, coffee machine, fitness and laundry facilities in the hotel

great leisure area with free water, tea, coffee and ice - complimentary laundry and wi-fi plus a gym - the rooms are very clean and well equipped, everything was working as expected - the staff

butler room service was a good idea but breakfast food was greasy and menu advertised that most of the

room service and friendly staff

the pool is so beatiful， we had. a wonderful time there

pool was quiet and relaxing. spa changing area. location

immaculate, awesome staff (attentive, present but not obsequious), fabulous spa and gym

nice pool and gym

art work and gym

we especially appreciated the early check in and proximity to the airport

the staff was super accommodating with early check in as well as late check out

the staff was super accommodating with early check in as well as late check out

was very helpful at all times and easily facilitated an early check in

i had an early check in and when i arrived, my room had not been cleaned but they switched me to a new room

we asked for early check in and instead had an incredibly late check in

old gym equipment

fyi, it does include laundry (not just dry

were given some credit for local bike(citi bike), and laundry credit too

gym is very good, even the teens were very impressed

room service food was delicious

the fitness room is well maintained with the best quality equipment

wonderful room service

the wifi could have been easier

wifi

we would get up at 6am, order a cup of tea and coffee from the room service and sit and watch the sun come up over central park

fitness center is small and not updated

the fitness center lacked quality strength training equipment. but that is typical with hotels.

the room service was excellent

wifi on higher floor is unstable.

clean, comfy bed , nice shower, ice vending machine con: no breakfast in hotel, no refrigerator, no coffee/ no tea in

i was pleasantly surprised with the gym, it is very well equipped (even a peloton bike) and there are towels and water

very close to the fifth avenue and many other places for breakfast

location, friendly staff at reception, gym, room upgraded, comfy bed

breakfast was excellent

was perfect room was very good with great bathroom lounge bar and general areas not as good as i would have expected

no bar or restaurant

and kind staff very clean very good and fast room service of course the view from the suite was

love the room, the view and the room service food

storage bench on entryway was missing and choice of wines in private bar in living would have been better as i upgraded to 1 bed room suite

the lighting in the rooms was brilliantly designed. we enjoyed the pool.

everything was wonderful, the staff, the food and the pool all exceptional.

hotel with good service except the bartender in the bar

spa was poor.

great staff from the doorman through to reception, concierge, room service and house keeping - timeless and human size interior design - feels like a large

we loved that our room was ready early and that we were able to get a late check out

we stayed in was very spacious, amazing view of ny, lots of storage (needed when travelling with kids), big bathroom, nice big tv

free wifi in the room

the hotel does not have a laundry service

additional security on tv remote to prevent accidental purchases by kids

room service was slow, they don't automatically replenish shampoo, conditioner, soap, coffee etc

room service and cleaning services are available 24 hours

breakfast are just delicious and healthy

the restaurant is excellent for breakfast, lunch or dinner

room service was very good and the food excellent

had to ask too many questions, would have preferred that information about the gym location and opening times and where i can get breakfast was offered at checkin instead of me

room was and amenities were excellent as was the bar and the restaurant

the gym was small but wasn’t busy

i traveled for a quick getaway from 3 kids and work and felt no hotel comforts at all

the gym is really good with up to date

no concierge, no local sights booking or recommendations, no room information literature and no laundry

it was great to be connected to the bar next door

the gym fafcilities were also quite good

not provided

we really want room service please bring back room service

gym facilities are really poor

laundry service

was really friendly, they allowed us to have early check in and stored our luggage the last day too, cleaning was excellent, room was as

the gym was good and room.waa clean. reception staff were helpful.

also there’s a gym, an awesome rooftop and staff are very helpful

i arrived very early and the reception was helpful and it granted me early check in which was highly appreciated

we had a fantastic stay at pod 39 and even got a free room upgrade and early check in.