pool deck had an ant infestation which i reported to the front desk

the whole hotel was clean, down to the pool and gym areas

breakfast

the breakfast was outstanding

excellent and courteous staff. very nice and clean facility. gym onsite. free breakfast.

us most of our money back so we can actually buy extra food some we cannot use the pool at the gym but like i said i do understand because of the covanta virus but i could have found a cheaper

the pool, the atmosphere

broken equipment in the gym no shower in the pool area. no jacuzzi

property has everything included, no hidden extras: pool, gym, daily breakfast and roomy rooms that have cooking facilities and lounge area as well as

small gym available

breakfast was amazing

breakfast was average but that's

ohh and i enjoyed the gym

liked everything including the complimentary breakfast and the complimentary coffee that was kept in the lobby

bottles, coffee/tea service in lobby, gym, breakfast, pull out shelves, nice staff at desk & kitchen

the gym is open 24 hours and the pool which is open from 10-10 is very large and good for a decent swim

bar and restaurant had a limited menu

hotel premises/ swimming pool/ spacious room

how the wifi isn t working well at all.

bed and pillows very comfortable. pool and gym were great. breakfast was fresh and yummy.

breakfast but not varied; it might be an idea just to add/replace one or two items per day

i was a bridesmaid and was not provided any early check in, not even 30 min early

i loved the convenience if early check in i had requested.

we didn't have breakfast on site but there were also a few chain breakfast places on the same street if people

i loved the small gym it was good to use some equipment again

staff courteous especially the man in the breakfast area

no breakfast buffet

there was a lot of counter space in the kitchen area

pool and game room

the kitchen was fully stocked with plates, utensils, pots, coffee, cups, stovetop, etc

they always accomodate my requests either for early check in and my preferred floor...

i was laying by the pool i decided to go for a dip and stepped on a metal bracket that was a part of the pool structure

the lobby was beautiful, the pool as well

rooms are very large and all have a patio that faces the pool

had a suite that had a terrace that leads to the pool

room had high ceilings, beautiful kitchen

the beds were comfortable and the kids enjoyed the pool. i enjoyed the hot tub.

i always love my breakfast , the pool and hot tub so close to many activities

didn't work well, only had 4 floors but elevator ran slow, kids brought swim gear but pool was closed

the beds were comfortable and the kids enjoyed the pool. i enjoyed the hot tub.

i always love my breakfast , the pool and hot tub so close to many activities

gym was nice. room had adequate space with appropriate amenities.

we were early so we used your wonderful pool and outside tables

minor - the selection and pricing of the coffee bar in the lobby

king room w/ sofa bed perfect for me and my 3 kids

the gym was not the best - some of the weights were missing

was great, the bar man, german, was an excellent chap

spa was disappointing- i had a scalp massage and foot massage and it was mediocre, i expected

the manger was treble they asked for $50 for early check in

my friend and i didn t use the gym or pool this trip but it s always wonderful

the valet parking was easy and super friendly

the gym is average and good enough to do normal training

ample parking, handicap parking close

breakfast was ok. food was ok the gym was very warm. couldn t adjust the ac

room service was prompt, the room was clean, there were plenty of towels.

ench toast was dry - considering

the spa was also very nice

the bar and restaurant are cute and lovely

the bar staff were amazing !

hotel & spa has become my home away from home

kids totally love the fact we can finally use the swimming pool

more salt and sand on the ice outside, in the parking lot would of been

room was comfortable. staff were cordial. room rate included breakfast.

at front desk are all wonderful ,comfortable bed, good selection at breakfast, good parking

beautiful rooms and breakfast was wonderful! very clean too.

excellent buffet breakfast, easy parking, could not have been better

the kids loved the pancake machine. in our second night the staff was wonderful.

the location was great and free hot breakfast was a huge save!

accommodations,staff friendly and professional,excellent breakfast

group of kids were playing hockey in the hall, called the desk they knew about it then went to say something

staff was friendly and accommodating. breakfast has great choices for everyone!

staff was friendly, bar was nice and it was very clean

happened to stay room where some kind of laundry machine running like noises all night

the gym (which i used to 3 times during my 4 night stay) is nice but could have better equipment

the bar area was closed during the day on weekends

great gym and pool. convenient laundry room. useful shuttle service

early check in

late check out

midnight i was woken up to what sounded like kids running up and down the hall being very loud

friendly staff. early check in

held my kids hands

both beds had stains sheets, the clean bathroom had pubic hair on the new soap bar and on the toilet

early check in time due to early arrival

was no breakfast or room service

hole stay bad breakfast dirty bathroom had to call for room service room was severed cleaned to after 4 pm very bad parking had to park and feed meter on

wifi was so bad: 0,5 mb download speed

there is no gym and the breakfast included is really poor

would be nice to have a coffee/snacks service throughout the day or at least for the bar to be open before 5pm

loved the lobby and bar area, had lots of options

comfortable beds and bath, coffee maker, gym excellent sushi bar in hotel polite staff walkable to train and

safety bar needed on the shower wall, not just in the tub

quiet area. laundry room. clean room! fridge and microwave. hot water.

breakfast was basic and tv channels limited.

maybe there should be more food at the complementary breakfast.

friendly staff clean rooms and kitchen

to do laundry so i needed detergent so i went to front desk and had to wait a half hour before someone

the breakfast was a bite more extravagant than was anticipated as well considering the great price

the bed was extra comfy. breakfast was hot and great .

it was very uncomfortable since i was travelling with kids

no swimming pool.

i could not pay snacks with a card. i could not chose my breakfast. breakfast was horrible.

breakfast menu and rift raft.

only elevator located outside our room despite request for a room far from the elevators and an early check in

br4leakfast and gym

amazing breakfast buffet with so many choices! clean rooms and very friendly staff.

my kids hurt themselves on the bed several times

the breakfast was extremely well done and delicious with a very nice variety

great room, great to stay with kids, and breakfast excellent

the rooms and the breakfast area are so clean

breakfast was great and always is.

breakfast was typical for a hampton inn, that being said, breakfast as part of the stay is always a

breakfast was very. nice to have shuttle service to jfk

everything. especially the breakfast

the staff, the breakfast, and the amazing shuttle service. the room was clean.

breakfast was very. nice to have shuttle service to jfk

bed $ pillows outstanding breakfast super!

that there was a bar and the lobby was nice and spacious

very friendly and helpful, i was able to get the early check in i requested

only suggestion i can think of is to add heart healthy items to the bar menu

parking, wifi, & breakfast were included /free

also, this time, for the first time, wifi wasn't

convenience of the location, because of were i was able to park my 18 wheeler

my kids had to get an airbnb

we switch up to 3rd floor because some ignorant kids was running stomping at 3 am

the parking was also no problem at all

the staff was so friendly and helpful. the breakfast was outstanding, and it was quiet

actually thought the hotel was clean and neat, but its good when you travel without kids

tha staff was awesome . breakfast was delicious

great location. convenient parking. friendly staff

friendly staff always went the extra mile and free breakfast was surprisingly good.

parking lot is small to maneuver in

friendly and really helpful, bed is super comfortable, fairly good breakfast options, wifi is great

the staff were really helpful and freindly and allowed for an early check in.

the staff was very friendly and accommodated my needs to help me out regarding early check in

breakfast or paying buffet or continental, restaurant, sauna, fitness centre, business centre, golf course onsite and private beach

somewhat dated, but that adds to the charm. no restaurant and the gym was closed.

noisy room i was next to laundry room place needs a total renovation

has a nice streak house right next to the building, the sauna was nice to have a long with the gym and overall felt very safe having cameras all around the hotel and the staff was friendly and

i was surprised not many guests used their gym and sauna

full course dinner and breakfast complimentary shuttle and beautiful courtyard

had a kitchen but i never got the materials needed to cook nor was i able to participate in the breakfast

we ordered room service and we were not disappointed

nice kitchen area had utensils, microwave, huge refrigerator, and a sink

beautiful pool

most european) feel and

staff is friendly very helpful, the restaurant is connected to the hotel, i had room service, however, you are able to go down and sit outside or inside to enjoy the food

great staff, located where i needed, parking was secure, safe and quiet area.

there is a nice little bar to have a nightcap

wifi poor connection in our room.

there were breakfast and dinner menus in the room too that explained the surcharge for room service if i ordered any

absolutely beautiful, outside pool, washer & dryer, very clean rooms, and parking

nice outdoor swimming pool

the room was clean and well lit. the employees were friendly and the bar food was tasty.

parking was

great breakfast

no parking lot, it was mud and the gym was closed. beds were very comfortable, ac was great.

kitchenette was nice wifi nice shower to short showerhead needs to taller !!!

the kitchen is not well equipped there is nothing to cook the stove does not work well

the room could use a renovation, but the outdoor pool is all that mattered to the kids

i enjoyed the breakfast, and the seated area was nice

comfortable facility with nice front desk staff and excellent breakfast

pool was nice for the kids to splash in

gym is very small and the machine wasn't working

another, stained carpet, and all disgusting nose from next rooms which was unsafe to stay with kids

early check in and very nice check in girl.

bar barely had alcohol and closed very

they have a 24hr laundry room

to notifying the front desk for room service

there is no room service unless you request a day before the actual service

breakfast buffet, the gym, the bed, the shower, close to public transportation, next door to a pub, close to many food

the gym was available for free

clean. conveniently located. great breakfast. quiet.

only bagels were served at breakfast, no toast/bread option available

breakfast amazing, staff very friendly, very clean , and family environment

didn't go to swimming pool

everyone from the check-in receptionist to the bartender

a bright friendly bar and restaurant

the gym venter could be better with more equipments . it s poor nowadays.

clean room, warm pool and great hours for the pool and fitness center.

didn t use any amenities like the pool or gym

had breakfast at restaurant on last day, food was good not great

didn t use any amenities like the pool or gym

breakfast has not been requested.

the breakfast was yummy.

were told the room would have a spa tub and it didn’t, the hot water only got luke warm, the sink faucet poured out water when it

i was told all room had spa tubs but my room didn’t have one at all.

breakfast could be better

staff helpful and shuttle service was very useful

breakfast was simple but i really enjoyed the exceptional quality of cleanliness the staff provided

good location, nice and helpful staff, clean room, good breakfast

the business centre was great and the gym on site

we were able to get a late check out which meant we could hang around

very accommodating for my early check in due to an early flight

quiet recently refurbished room. great convenient shuttle service.

there and very friendly and with covid they have it extra clean and i love that i can do my laundry

always clean. full kitchen. staff is great.

the kitchen is convenient for us to cook some food.

then tell me when the free breakfast was and the staff could have been a little more nicer

there wasn’t even a coffee pot in the room, no cups, no bags for laundry, the only pail was in the bathroom

staff, breakfast, laundry machines, location, shopping, food

shuttle service was great. breakfast which is available all day. great. my kids loved it.

shuttle service is really convenient and the staff is really nice

there’s an iron & ironing board in the room & a guest laundry if you require one

the breakfast need to have more selection

nice hotel. recommend. great for kids

great facilities, nice bar good food and very friendly and helpful staff!

even though we only stayed overnight, my kids and i spent the whole time swimming

the fact that there is no room service is a negative i had to leave everyday to get meals

poor wifi connection

helped me by offering a late check out time

breakfast included and it’s delicious. place is very clean. good customer services

it was clean comfortable and great atmosphere the breakfast was decent and i had a gym to work out in my fiance and i

if you have a layover or late night flight it is a great palce with a free breakfast on the second floor and the rooms are very big and clean too

the gym is fair — suitable if you mainly use a treadmill

location is great/ breakfast was good

wasn't crazy about breakfast. wife thought it was fine.

breakfast was great

the breakfast was incredible value

breakfast not stocked or replenished well.

the coffee was great and always available. breakfast was mediocre but that was expected.

the breakfast tasted pretty good as well

comfy bed, early check in, coffee/tea machine

gym door was malfunction

late check out at 1 pm

staff was friendly and allowed me to get an early check in at 12 noonud83dudc4c

heated pool

every time i visit my mother i stay here if there’s availability inside only when i’m with my kids but they make it a

i went in to the pool for a swim and even that experience was great

breakfast was good but i miss the rolls and donuts we had last time we stayed.

is neat and clean, friendly staff, breakfast is great, ample channels to watch on tv, comfy beds, convenient free parking

breakfast could be better!

breakfast was included, and we also got small snacks daily, like a yogurt, some biscuits and a

i mis that they didn't have continental breakfast ud83dude15

breakfast was a joke - a small bag with a yogurt and biscuit

breakfast to go is available but not vegetarian. more vegan options can be added.

i k ikeda that they had a self laundry and that they dryer sheets and laundry soap were

the food at the bar bistro was just average.

hotel employees at the bar front desk and the team at the front desk

excellent gym

room was nice and the bar area was a nice little thing to do to get out of the room for a

the employee in the breakfast area was slow in putting breakfast out, and it would be several people waiting for

breakfast was great, rooms were comfortable and location was conducive for my needs.

give you a full blown kitchen in your room

i didnt know the rooms had kitchens

nice staff and big rooms with kitchen

liked the facilities offered, the pool and gym along with the other facilities such as the washing

like, i also enjoyed the breakfast and the room and amenities

liked the facilities offered, the pool and gym along with the other facilities such as the washing

good breakfast, great location, clean, friendly staff

nothing much to eat for the kids so we doordash intead

i like the gym laundry area and the staff.

my kids and i felt safe in the area

staff were extremely accomodating and helpful, from the shuttle driver the reception and everyone working there were just very friendly

they don’t provide soap for the spa bath room at least something travel size for the customer

the spa bath jacuzzi was very relaxing!

the towels was ruff for price of spa tub room should have better towels

the front desk person was rude. the spa tub didn’t work as advertised

the jets in the spa bath in this particular room did not work properly

really friendly and great with two very tired kids

close to airport, free shuttle and complimentary nice breakfast. good gym to pass the time in.

the shuttle from jfk to hotel really helped ease my travel woes

market was pretty bare bones, and online ordered room service food was mediocre at best...

we received late check out to 2pm on request for our brief 5 hour stay at the property

size of room and beds were small for a family of four with 2 teenage kids

we were a family disturbed by the family next doors in/out and loud kids playing in hall slamming doors

hotel is older and may need a bit of tlc but it was clean, had a gym and the breakfast was surprisingly very good (hot and cold options in a buffet)

the shower had good pressure, there was also a small bath, good size for our kids, and plenty of nice towels to use

kids need to walk up to the 3rd floor after the long travel

breakfast

they let me check in at 9am and sent the shuttle to jfk to pick me up

decent free breakfast buffet

gym was well equipped

a fairly decent gym downstairs - better than what i've experienced at other hotels

have loved 24 hour room service as i arrived starving after midnight and the market snacks didn t appeal

location to airport free shuttle to airport wonderful staff restaurant on property

the shuttle driver and check in experience was good

room service was disappointing - served in plastic box with plastic utensils and missing something

nice bar and restaurant

good breakfast.

breakfast area is a bit small

breakfast could be better.

lack of parking and the breakfast choices were not too good, especially if you have dietary

cleanliness & breakfast

waterpark/ activity for kids

the shuttle bus worked well which was the prime reason for choosing the hotel

very untidy since i was travelling with my 3 kids and my wife

give us late check out at no charge

my kids were so exhausted that they were willing to just sleep on the floor at this point

the room was very modern and had a beautiful spa tub.

location and shuttle to spa castle

i really feel this hotel with the bar up on top on the roof is badass and i will say those words badass good for you guys

the 8 fl bar music was too loud in 6 and 7 fl area

the rooftop bar was closed but the oo lounge was great.

breakfast could have been more nutritious.

wish they had bigger muffins or more breakfast

surprise additional $20 per night to park your car, i don't mind the additional $25 a night pet fee but it would be nice if it was part of my total when i made the reservation

staff is very pleasant. laundry room is very nice.

the breakfast was grab and go very limited​

convenient store / deli right next door was friendly and had what i needed, hotel airport shuttle was prompt and friendly and easy short ride to laguardia airport

the change machine in the laundry room did not work

breakfast was amazing ud83eudd29

free shuttle from/to the airport, so convenient even if you have an early flight

changer at guest laundry did not work and they did not fix it after my complaint

the carpet was dirty. room service will not change towel if it s not thrown on the floor.

about the wi-fi they usually give me the pass word when i pay but no wifi was giving to me to sign in into it

was in poor condition room was not clean up or change sheets next day after requesting front desk room service came and fixed same old dirty sheets for three nights towels were washed but smelly

i stayed in had a busted door knob to bathroom, but the room service cleaning staff was excellent, diligent and helpful

the very first-morning room service came and we advise we don't need anyone

the location was amazing! the shuttle bus from/to lga was very helpful too.

great location. staff was awesome. room service was extra nice!!!!!

and a complimentary airport shuttle to get there at 4:30am

the shuttle driver was great and the room was clean and bed was comfy

the fitness center was decent and clean

breakfast could have been a little more selection but i wasn't disappointed

the road to the hotel is hilly, and may be a bit tiring, especially if you are old or have young kids

the breakfast did not include many warm options for kids.

you get free breakfast in the morning & free wifi

they also offered breakfast in the morning between 7-10am

restaurant leaves a lot to be deserved; what bar does not have gin

there is no floor diagram! the swimming pool and gym are only open for 4 hours.

bar was a nice touch to our morning wakeup routine

the gym was closed.

the free shuttle to the airport.

one day we checked the gym and swim pool upstairs, but it closed

big room comfortable mattress kindly service bar good location

the breakfast, and room service is not delivered to your room. you have to go downstairs.

khan (gm) kitchen worker anisur, karim everybody was nice

it was almost midnight, and they were able to provide a shuttle within 10 minutes of booking

i am loving the huge pool. so refreshing on a hot day.

nice clean pool and we grilled sausages from nearby italian grocery store

it lacked a large garbage can in the kitchen area.

the kitchenette was tiny but serviceable

very nice staff & pool

the place was clean and the breakfast was good

kids screaming and crying at 7 am

the complimentary breakfast was a nice bonus and the room was super clean

the breakfast has a good selection

i never put 10 because wifi was so bad my kids not enjoyed much our stay keep on complaining about wifi

restaurant and bar facility closed on a sunday

gym was very handy, also clean

bar was closed and the breakfast was bite sized frozen then microwaved food

there is a gym and outdoor patio to view nyc skyline

the breakfast is very good and warm.

they gave me early check in at no cost and we're very attentive to answer any questions

ss than 10 minutes ride)

they had a shuttle service from lga that picked us up after we landed dropped the ball on getting us back even

the pool was great and the spa facilities were very nice a good location with accessible

pool and spa very nice

they were wonderful with the kids

very accommodating and even offered late check out

the room was really small so not worth the price paid but i guess that’s from them having a late check out which was

the bed was comfortable and was happy with the late check