long time to get to use ,i did ask them where it was apparently a large order had gone into the kitchen before ours

it's nice hotel and my husband happy and my kids as well.

the odd night, very dog friendly (including in part of the restaurant) and increased number of ev chargers since our last stay (although there is a but

there was a large car parking area with ev charging points, however they hadn’t been advertised

bar food and atmosphere staff friendliness food great, clean everywhere and great

the lift was cute rooms bright and airy, all staff were cheerful, breakfast was lovely, room service was fab

if smoothies could be provided at breakfast. more varieties of dishes for supper would be nice.

ordered room service breakfast but was disappointed with its quality especially for the price

value for money kids enjoyed being next to us on their own bed as a family room was big enough for them to play

room was good with 2 double beds for 2 adults and 2 kids

breakfast was delicious and the staff were lovely and very helpful

poor wifi

obviously this meant we couldn t order room service

great check in staff- very helpful indeed, breakfast great, bar great, sauna, spa jacuzzi great

room service didn't have much selection

ich was wonderfully warm) sauna, steam room and jacuzzi

great breakfast

the excellent customer service and room service food

not sure if it was just this weekend but the wifi was rubbish in the room

all i would suggest was a disabled area for parking but we did managed to park close to the door each time we returned to the hotel

bar & restaurant staff absolutely lovely

loved everything form the warm reception and quick check in the pool was a great success with us all then we had food from the hotel and it was very tasty and it

quiet and comfortable with free parking.

we couldn't get into the pool because of an aerobics class but didn't spoil our

there one night with my wife and kids, just loved the service, cleanliness and how nice all staff were

a lovely hotel easy to find just off the a55 disabled parking spaces next to ramp leading to entrance with hand rails,an out side area where you can sit

the gym and spa facilities were an added bonus

spa facilities are great and ideal for a girl s weekend

amazing hotel, spa and restaurant! unbelievable price. very attentive staff. highly recommend

recommend the room service, the steak was delicious and very reasonably priced

the complimentary tea/coffee in the bar area was a nice touch

friendly staff , bar and reception area , cleanliness

breakfast ud83dudc4d,staff ud83dudc4d

friendly staff room was spacious and clean breakfast was really good and plenty to choose from bar open until late and reasonable price good location to walk into

good breakfast and tea coffee juice are served even during thr night and great place to stay

i requested an early check in due to organising a surprise party and this was arranged

wifi wasn't great - and we thought the tuck box was a bit pricey! but not a big deal!

easily woken up by room service next door late at night

poor wifi supplier by bt

wifi in morning was a bit slow but otherwise all good

a lamp would have been nice in the kitchen/living room as i had to bring one from the bedroom

fully equipped kitchen, spacious and modern

generous size rooms and fully furnished with everything you could need especially in the kitchen

everything was fantastic! good sized rooms, big kitchen and comfortable sitting room!

did ask the young girl at the bar early in the day she stated that the cleaner was just going up now

we loved the room and the bar the food is awesome and we highly recommend anyone to stay with them

staff were friendly and helpful had early check in which was a bonus

one staff on when we came to check in, they were serving in the bar as well, very busy as open mic had started same time as checking

the bar was fully stocked and although busy managed perfectly well to avoid waiting to order

room service very quick and efficient

very small, kids swimming pool with a steam room and sauna off the side

we enjoyed the pool and had pedicures at the spa

hotel, friendly staff, really nice pool/gym

room service

was there for my birthday, complimentary drinks and a late check out

secret green was amazing, staff was friendly with kids

breakfast was brilliant, the staff were excellent and so helpful, really great with the kids too

staff impeccable, from checkin/out to the bar staff

for example the waitress also did the bar waited every table aswell as sorting cuterlery etc

rge and round) the shower was great, wifi good, dinner was not cheap but very good and breakfast was excellent

wifi was fantastic

one of us could not simply pop downstairs on the evening to get us a drink at the bar after the kids were in bed

to detail, excellent bathrooms, knowledge of what a house proud woman wants in her kitchen and laundry

the wifi didn't work for me but wasn't important.

3 rooms as was family wedddin near by all rooms ready for early check in excellent

small gym in hotel and pay bar and restaurant

good staff, clean, easy access, brilliant location, fantastic associated bar and

gym was basic

hotel friendly polite helpful staff great room nice bar area to chill we ll be back

at the bar they have a selection of ales brewed on-site and guests get a discount on meals ordered at the

room great bar good didn't have any food there but was told it was excellent by other guests

restaurant and bar had plenty to choose from

breakfast great bar staff great, location brilliant

the only fault was the drinks in the bar were very expensive.

we were upgraded to the spa room which was a lovely surprise at check in

needed a proper fridge/freezer in the kitchen and some more utensils

there’s even a small door for the kids to enter the room

the hotel had a beautiful aroma, and because they were suites with sofas , dining areas, and kitchens, if we didn’t feel like going out, we could just stay in and chill

we'd be more than happy to come back to this hotel however we'd be sure to not stay in the spa room

kids enjoyed it , staff friendly and

the spa was excellent

there was ample parking outside and with the stay you could use the spa steam room sauna swimming pool jacuzzi jacuzzi did look like it needed a bit of a spruce up though and had a bit of a smell

the following day we ordered room service at 12:30pm but we did not get our food till 2pm

wifi was terrible when it worked

wifi signal was very weak

was pleasant and well- equipped with good tv and free wifi

lovely little bar area for relaxing in the evening

enough beds for sleeping ud83dude34, chairs and table in the room was very nice, great wifi, bathrobes were a nice touch fitted perfectly, iron and hair dryer worked great

good breakfast too

staff, lovely room, beautiful pool, excellent location for chester centre, nearby bus stop into chester

only downside we found was the room we were in was very bad wifi connection and bad for phone signal, i had to go to reception area to make a phone call or

wifi dropped out in room all the time

meals very expensive for room service

the swimming pool was brilliant and the kids played for ages in there

the location was perfect, overlooking the river (and car park) and backing onto grosvenor park

the breakfast was fantastic and our stay was very enjoyable

great for city walls, grovesnor park and boat trips on the dee

location, room and bar/restaurant excellent. the breakfast was of made of good quality produce.

great to be able to park for nothing

are amazing and very colourful ud83dude00 the bar was great especially with emma serving very bubbly and what a personality ud83dudc4c made very

the bar staff on duty were lovely and very helpful perfect

central in chester,v clean and great bar downstairs

wasn't a fridge but it was fine as the bar gave me a big bucket of ice to put my milk

welcoming, rooms spotless, bar staff were amazing and the atmosphere in the pub was

rooms, good breakfast, nice staff, the pool-jacuzzi-sauna was a great addition, located on a quiet canal close to nice pubs

the breakfast was well organised and efficient next to the canal view

the beds were really comfy and the kids enjoyed ordering room service

location close to city centre, nice room and a good breakfast

thought staff was helpful and breakfast was great and the spa was so good and relaxing went in to bar and watched football until we went for a meal in chester next time i will do couple of days

ate in the bar one evening and the food was excellent

breakfast was the best i ve tasted in a hotel all freshly cooked top

the breakfast was very good the location was excellent near the city centre.

the breakfast staff, courtney and steve, remembered us from previous visits as we visit often

our requests, like providing a room with a bath, giving us wine glasses when we requested and room service was excellent

a very clean spacious hotel with plenty of seating in the bar area. a lovely outdoor area

wifi was a little slow

room service was charged per person although it was one delivery

excellent breakfast friendly staff excellent location free parking

wifi

also as we were on the 1st floor, there was loud music coming from the gym underneath but only until about 8 at night and from 8am on the saturday

helpful staff and really great room with lots of space for our family - couple and two kids

fun vibe in good location with good gym (for additional £5). staff friendly and helpful.

staff, loved the style of the hotel, lots of great work stations all over the hotel and its dog/pet friendly

gym music was mildly annoying that early (not horrific but mildly annoying)

the gym

didn't feel the hotel was great for kids/family

had a fantastic 3 night stay here,we didn't want room service as we like a lie in

didn't feel the hotel was great for kids/family

fashioned but modern everything was - it was very family friendly and had a lot of space for the kids

staff helpful room very comfortable, breakfast good

the lively bar was popular with non residents but no noise could be heard from the room

nights & enjoyed the first night in the bar which was nice & busy,plenty of seating

breakfast was included in our booking, and again this had lots of options and was great to set us

very helpful and friendly staff, nice bar area, lovely breakfast.

was excellent it's a must stay the room very comfortable and quiet the breakfast was fantastic the best porridge and lovely full english and about a 15min walk into

breakfast was cooked to order and we had a plentiful afternoon tea on arrival

really good choice at breakfast and loved the table

afternoon tea and breakfast were delicious. the room was spotless.

comfortable and clean room and a delightful staff and morning breakfast.

roomz and bed was so comfy , the new big chef (tudor rose ) where very value for money and the bar area had all sky sports on which was a added bonus, in the morning we went to cheshire oats

bar area, very comfortable rooms, friendly staff

friendly staff, nice bar and restaurant. highly recommended.

got early check in and late check out for free, which is great

there is also a brilliant bar with a great selection of spirits, largers & soft drinks

room upgrade with breakfast for two and access to the spa facilities and the ability to have an early check in and a late check out

nice early check in of 3pm and late check out of

good location, mostly great staff, excellent room service.

staff friendly . lovely pool and spa. lovely grounds . beds were very comfy:

room service breakfast cold, forgot toast

the staff were really helpful and friendly. breakfast was good. free parking

was a shame the bar wasn't open to relax in (refurbished going on i believe) but drinks were available when

the bar was closed, we weren't informed which was a shame otherwise couldn't fault anything

breakfast was excellent, and the location was just right

thing absolutely brilliant place and comfortable breakfast spot on staff very friendly and

location sports bar ideal for hubby

this was a cosy place to stay the bar was spacious and the food was lovely

we decided to eat at the bar attached and the quality and price were brilliant, the staff working in the bar were so kind

due to lack of staff, there wasn't enough staff on to cope with volume of customers which led to bar area being left full of dirty glasses for many hours and empty plates with food on left for the

the breakfast was served in the bar and was made to order and very good

good wifi dinner was ok restaurant a little chilly and i was unfortunate enough to pick the sae dining

location away from city centre very helpful and courteous staff excellent food car parking on

friendly, the hotel was lovely clean in fact excellent, we also got to use the gym, swimming and spa facilities, which was a added bonus

lovely clean rooms, pool was fab for my son. room service very reasonable. staff very friendly

the bed was the comfiest i've ever slept in. both myself & the 2 kids were out like lights.

on departure i asked the young man at the bar if i should place the room key into the check out box

property was in superb order, the bar area was kept to a very high standard as was my accommodation

great staff, happy to accommodate an early check in. good value for money.

didn’t have breakfast but wish we had it looked lovely, we could have had brunch in the lovely bar area

the early check in is a pain at the moment and early checkout (7am) is non existent

the bed is huge and really comfortable, the only issue was the wifi which was less than reliable and kept dropping out

the welcome cookie was warm and tasty. free wifi.

lovely food in the garden restaurant for evening meal and excellent room service

kids can't use pool

parking for the disabled was well distributed and amble but was some way from the entrance - there

good room service

all the team, from front desk, to bar and restaurant to gym were polite, attentive and pleasant

the staff at dinner were brilliant, very attentive to the needs of a family of 5

we haven't had a day and night away from the kids in 3 years and this was the only time for another long stretch

location and setting, i arrived late and missed room service which cut off at 9am but i explained the circumstance and the chef made me something

very clean and comfortable with a lovely bar area and a restaurant too with a beer garden too

the staff were fantastic from the warm welcome received when we first arrived to the knowledgable bar man at the end of the evening

bar staff very genial

we were able to park our car right beside our room

used common sense in order to assist with early check in

very central easy to find, convenient parking attached

tv, wifi, shower was really nice and refreshing

free parking and very close to a number of pubs and eating establishments

to find with parking

i was in wales for a wedding, got parking for my car no problem and was able to get in and out in the evenings

loved everything locatin, rooms, breakfast, dinner, ambience and amazing team

early check in

breakfast was excellent and the evening meal was good

allowed early check in as going onto a function

light airy bar and restaurant overlooking the dee marshes with fantastic views of the bird life at breakfast

spacious clean bedroom overlooking golf course with hugh king size bed

polite and friendly staff, very clean, amazing spa and facilities, halal menu for food at the redmonds

the facility of the pool, sauna and jacuzzi are very good and especially as they are included with the price of the

breakfast was the best i have had

grounds, the hotel was lovely and kids loved the pool

breakfast was provided to us in our room and we were able to arrange a late check out

food served outside of restaurant hours (breakfast/lunch/dinner) no room service or bar snacks

the perks were having access to a pool table, board games and a smart tv in such a cozy setting made the trip very relaxing

live jazz music in the bar on the friday night

staff were very friendly , the food was lovely and young lady waiting on you and doing the bar was so lovely , the out side area was brillant well looked after and realy lovely with all the

staff were incredibly helpful, we arrived extremely late and they opened the bar just for us

parking especially when afternoon parties are running

friendly staff, clean & spacious room. nice location. wifi spot on... will stay here again...

great wifi in the room too - i got loads of work done

the bar garden beautiful

beautiful venue, welcoming staff, great spa and gym, very sizeable room with huge bed.

to order room service, and was told the kitchen was too busy

the staff could not help you anymore, from the bar staff to the spa staff

the pool area in the hotel was amazing and the thermal spa experience was fab

unfortunately i thought the room service menu was a little restricted with the choice, especially for myself as i have dietary

and my partner managed to get 1 day away from the kids for some relaxation, so only booked 1 night accommodation

included in price was access to the pool, sauna and gym

wifi was an issue for us as we didn t have signal and just rely on an unreliable wifi to be able

room we were put in backed onto the skips and laundry

room with free room service

was nice and quite bar the noise from my rowdy family

room was great, roomy, clean and a very comfy bed, even the kids bed was a proper bed not a folding one

late check out

the room, the shower, the bar and it's excellent value, staff and service, reception, cleaning team

small kids play area inside and plenty of seating

fabulous room. very comfortable. excellent dinner & breakfast.

room in a separate building to the main bar and restaurant

excellent accommodation. friendly staff. great breakfast..great food. nice bar and beer garden.

breakfast was superb

good breakfast and varied dinner

clean with loads of space in the family room - love that the kids had their own adjoining room with their own television

we travelled from the north east and the hotel was very central to alot of things to do with the kids

the room at the very end of the hall where outside the was metal spiral staircase which i think kids had accessed sounded like there was bars been hit against it and could feel the vibration,

friendly greeting and helpful staff. great ev charging point right outside.

for shopping at chesire oaks outlet village and needed a family room with individuql beds for the kids as we were driving the next day so idea was to take rest / shop / travel forward to blackpool

this is why i chose the village - because of the pool - but not sure my employer will allow me to book the more expensive room again

the grill and bar were open, welcoming and the food was delicious, the chef went all out to accommodate special

theme of the main bar isn t a quiet place for food after work, and the lack of choice on the room service forces a decision between loud sports bar or limited choice

a glass broke at next table and they mopped up there was shards of glass left everywhere with kids going about not good and waitress was then back behind bar

was not approached at breakfast once until i was taking my last bite by any staff member for a drink order of tea and

of room, good access to the bar with a great selection of food and drinks

only ever one staff member in the restaurant bar taking the orders at the till and she also has to fix the drinks so it takes a long time

venue was brilliant, live band playing in the bar and lovely food

hairdryer iron and ironing board we had a very plesant stay the staff were great but emma in the bar and les stood out for us nothing is to much trouble emma was always cheerful as was les

such warm welcoming staff, lovely bar and restaurant

the staff are a credit to you really friendly and helpful and the breakfast was very good had an enjoyable nights stay would certainly use this

kids in room above sounded like they were going to come through the ceiling, ramg reception when

food menu limited with gluten free options other than breakfast

also liked being given the option of a late check out time of 12,00hrs

waffle maker was especially appreciated by the kids

could not get wifi to work, but as only 1 night did not enquire

breakfast was excellent & fresh

we were a large family group with lots of kids with us and all staff were fantastic with us, particularly val and the team at breakfast

excellent choice at breakfast, cooked breakfast buffet was tasty, cereal and patisserie options as well as gluten free

no telephone in room to contact reception, delay on room service once ordered lack of towels

breakfast always excellent quality and service. parking available. close to town centre.

was no wifi available despite being advertised

road was rather noisy - parking was tight but ok

of parking at property,pretty courtyard to relax in

connect reliably to the wifi for some reason

stylish restaurant and bar areas and a delightful grassed area behind the hotel with seating

i ate in the bar rather than the restaurant, but the menu is the same and my choices were delicious

bar area and restaurant was fantastic

breakfast was delicious

lovely standard of food at breakfast and dinner

loved the use of the gym, pool and spa facilities

lovely location, and we had a fantastic holiday. superb breakfast

breakfast and dinner were fantastic, and we enjoyed our treatment an the spa

kids enjoyed it and the onsite pool

loved everythink about the property and the spa the restaurant all lovely

the receptionist took our car registration number and told us that we would not have to pay the parking fee

100 if not paid in 2 weeks)

additionally ,we received penalty notice for parking on -site 60

excellent location and staff attentive. also free parking.

nice early check in time

location was fab, not too far from albert dock, a casino, food outlets

there is a casino next door but had no problems with noise

bar open till 1am

bar was busy

the rooms were extremely clean and the bar of a night was so much nicer than a normal b&b.

total restoration in the room and the choice of drinks in the bar and atmosphere

parking gorgeous breakfast (the chef was lovely) friendly staff lovely room and very clean gorgeous beer garden (+)breakfast was excellent, freshly cooked staff lovely. would definitely stay again. (+)staff make you so welcome breakfast was so good (+) during check-in, they were asking your preference for the breakfast menu and preferred time for breakfast (+)enjoyed our pleasant stay nothing was too much trouble and thank you for our creme eggs with our breakfast for easter defo booking (+)location easy to travel around to different places, staff were very friendly, as were the locals breakfast was very good, beer prices were very good also (+) nice breakfast (+) the breakfast, included in the overnight price, was also excellent with hot food, fruit juice, etc (+)great room .easy early check in ..great value for money .breakfast lovely . (+) delicious breakfast in the morning, norma was very nice and all the staff were polite and welcoming

great room .easy early check in ..great value for money .breakfast lovely .

friendly owner close to the golf course

great breakfast. great location, course was in the hotel. enjoyed the gym.

we were fortunate to get an early check in due to our room being ready

it took along time for room service to respond and the restaurant was closed.

we had a sandwich and coffee whilst we waited for our room, in the bar area, all good

gym wasn't big but jus enough, had all equipment you need, free weights, benches and some cardio

breakfast was a little disappointing - bacon undercooked

very relaxed hotel, bar with live football & pool table

i think for the price breakfast could have been included.

breakfast was very nice

asked for early check in prior to coming and was told when got there we couldn’t get in early and would

wore lovely , bedroom had great design interior and staff at reception wore great to give us an early check in

cool aesthetic, good location, staff were helpful, nice bar and restaurant underneath, very clean and modern

we also arrived early but declined early check in, only to then try to check in at 3pm when the whole of the hotel

receptionist & bar team really welcoming, friendly and more than helpful

the staff were very helpful and lovely, the breakfast was delicious, the bar was open to the residents till very late

hotel great location they gave us early check in time because we had arrived on an early morning

they gave us early check in

staff, very accommodating & allowing us a late check out so we could shower after doing the half marathon

om service), was bland and uncooked on one side

bar was affordable

the staff were friendly and helpful and the bar area was very comfortable

fantastic breakfast, a wonderful friendly staff!

breakfast was not very warm and tomatoes ran out so often

there is no restaurant onsite for dinner but the bar serves snacks and there are many good restaurants nearby

lovely room with a great view, nice bar area. really good breakfast

could never connect to the wifi, slow shower water .

you can call it that) is that the wifi connection is a bit bad when in the bedroom

only negative side

wifi was great

any food to be available, so it was a pleasant surprise to discover that they do breakfast as a room service

only thing that i didn't like was the sofa bed for my kids

fast and free wifi

location, gym and breakfast was great and car park system very easy to use

convenient comfortable staff are very good food hall a little small for breakfast

no bus service have to get taxi cause i had 3 kids ...

late check out.

in the centre hotel clean rooms spacious bed comfortable and well air conditioned nice quiet bar open late excellent have stayed 3 times

although we didn't use it there is a restaurant and bar and breakfast

and accomdating requested early check in with them few weeks ago for sons graduation same day we arrived and room was

we arrived early and the lady on reception allowed us early check in which was brilliant as i had my daughter

gym didn t open until 7am which was too late.

wifi temporarily not working in room

ke more milk/sugar or a little fridge for it) as you can't order hot drinks through room service either sadly and i don't drink

hotel was close to the city centre making it very walkable, staff was accommodating, the gym was also accessible

reception and bar staff

no bar or cafe.

the mini bar was just basically the same price as going to the shop

called me a liar for saying i booked early check in especially when i even showed them proof

it’s was fantastic spotless and a mini bar full of stuff

the room was comfortable and spotless and the mini bar even though we didn't use it is a nice touch

super clean, friendly staff, bar area good

the room was lovely and clean as was all then corridors etc also a nice little bar in reception

, was the best host , receptionist , bar man , tour guide , noodle maker me and my friend can ask for , he will be the reason we go

great for m&s arena, docks etc clean well facilitated staff on site 24hr 7 well-stocked bar and

the staff at the bar were very welcoming and friendly and the room was lovely and clean

cost for everything from the bed the bathroom the space an the breakfast and the staff was just

early check in and car parking

gym could be cleaner

room service breakfast was stone cold this was the only disappointment of our staff everything else

location very central, close to shops, venues, sea. decent gym. good, comfortable bed.

fault it all i wanted was good night's sleep got that and lovely breakfast and chat with other guest's next morning

hospitalty very good late check out free

breakfast is complementary, served with the best filter coffee around, made with fresh arabica

good location, breakfast, cheap double room for two and friendly and helpful staff

first class breakfast

arrived just to drop bags off prior to check in, but room was ready, so had a nice unexpected early check in

great value for money central location very clean, friendly staff and a great breakfast

early check in given

were quality, bar was open late to have a few beers on the way in from a night out

we were offered an early check in/late check out for becoming a member which was great