menu also has been updated and nice to see some chicken options and kids

the machines in the gym were not well-maintained and therefore not usable

one thing, the gym wasn't open

had three kids who just had toast and they wanted 68 shocking and the attitude from the ladie she says one

the staff and the ambience and great location. gym was good but a bit small.

i had a really lovely time sitting outside the hotel bar enjoying the sunshine with a drink, looking out to the waterfront

the room was great and the quality of food for room service was of a really high standard and felt the sane as i'd have got in the restaurant

check in, late check out, plug near bathroom sink, desk by mirror positioned with plugs

not enough staff working on the bar after the concert finished.

only thing was a bit unsure was a 4 extra charge for room service if ordered.

clean, good wifi and quiet

we requested a late check out and this wasn't an issue at all

the bar on the second floor has great views

location was ideal, the staff were very friendly, the outside bar on the second floor was great to sit in the sun with a pint

the reception staff, bar staff and all restaurant staff were excellent as always

hotel was beautiful inside and out, the room was furnished with amazing taste, the rooftop bar was an amazing feature

plenty of space for the kids to play and unwind

stay the spa bath amazing ud83dudc4f also huge big enough for 2 people the place amazing room huge fantastic

friendly, spacious rooms, receptionists were the kindest welcoming i've meet in any hotel my kids wanted it to be there new

the rooftop bar was fantastic to sit and look at the view

has a tv, a large cupboard to hang your coats and place your luggage and free wifi

big rooms, ac, wifi

room service available (we didn't use it) all public areas clean and in working order (-)restaurant and room service is a very limited menu (-)room service phone was out of action (*) room service available with very limited choice but fair prices (-)menu limited in resturant and room service but plenty of restaurants within easy reach (-)restaurant and bar were not open and the room service qr code didn't work (+) no room service but not a problem you ask staff and they get you it (-) room service was advertised everywhere but unavailable, which didn't effect my stay as i had no (-) stayed 3 nights and we were advised there would be no room service during our stay, linen change would be (-)are signs everywhere in the hotel stating that they do room service (no time limit stated)

the wifi was a bit slow but really got no complaints at all

no restaurant or breakfast option

location was fab, not too far from albert dock, a casino, food outlets

there is a casino next door but had no problems with noise

bar open till 1am

location, excellent secure parking & ev charging facility, friendly & helpful staff, very clean & tidy

the free ear plugs in the room were definitely needed as the noise from the bar was quite loud.

breakfast we had room service and brilliant for 5 service charge everything was warm and very good

gym was great too

for 1 trip of room service is a bit to much i've stayed places that only charged 5 and was roughly the same

the bouncer let a few kids in ahead of us who weren't staying at the hotel which we found a bit strange and a bit

stayed in the townhouse room and it’s ideal for a family with kids

us a room with amazing view of albert dock and a free late check out to 6pm as our flight was later that

customer service and late check out were all fabulous.

breakfast , staff and location

was just a very lovely hotel, room service very fast, spa really good

room service was quicky and convenient and food was delicious

i especially enjoyed the bar terrace, it s a great spot to have a drink while taking the

good location, there are several restaurants, coffee shop, bar and convenience store nearby

liked the option of a gym

breakfast was exceptional, as was the room service

gym which was handy and one of the best breakfast spreads ive ever seen

were asked at breakfast if we had booked a time slot

location, beautiful views, comfortable and clean, super friendly staff engaging with our kids, great choice of breakfast, convenient parking

added bonus was the use of a basic gym

very welcoming staff. well situated. very clean. breakfast was very good food hot. thankyou

don't like self service breakfast so next time i would use room service

early check in request wasn t met and they didn t have adapters for european chargers

central for the city. clean. allowed us to drop bags before check in. late check out 12:00 noon.

great hotel, rooms spotless, tea & coffee, excellent location. late check out appreciated

late check out time of 12

location was excellent. late check out big bonus too.

pots was dirty for breakfast

breakfast was good ud83dudc4d excellent choice..location perfect..

allowed a free early check in

only thing we didn't like was the breakfast bacon, it appeared to be in water and extremely fatty

we requested an early check in and were facilitated at no extra cost

expect from a hilton hotel all the staff was very friendly had everything we needed in the room breakfast was lovely and a great choice too

we were allowed early check in prior to the wedding which was brilliant, staff were so helpful and lovely

to everything , decorated lovely for christmas both inside and out , helpful staff and great breakfast

the room service took some time but this had no negative impact on our stay

cooked breakfast was ok but id prefer for that kind of venue the option to have perhaps something like

in the heart of the city close to all the attractions liverpool 1 and matthew street lots of bars and restaurants around but enjoyed the bar attached to the hotel lively and live

staff were fantastic , bar underneath was great . great food. too room huge spotless

great location, lovely staff and really accommodating, great bar next door serving good food.

discount for breakfast in the bar next door was a lovely touch

the staff were super friendly and let us have an early check in as we were going to a festival and they were also fine with us checking out a little

breakfast was very fresh and loved the free room service to our suite

nice bar and location was great

well equipped, clean and spacious great view from room lifts to make access to rooms easier room service breakfast was delicious mini bar average prices for mini

of the rooms, really good shower, comfortable bed friendly staff, free room service for breakfast

the room had it's own wifi so you never once felt like it was struggling, the staff especially rachel was really lovely

gave us late check out/early check in for free as it was a birthday group

local car park with a discount ncp late check out available for a small price

friendly staff and we where given an early check in as room was ready

gave us late check out/early check in for free as it was a birthday group

was clean staff was very welcoming and gave me late check out because it was my

ordered room service for dinner. food was delicious, prompt and service fab!

drinks etc

bonus point for the location and the gym

out of the pizza option from their room service menu at 11pm this service runs till 6am

staff from the reception, to the bar staff, the cleaner's, where all very helpful, a credit to the business

room service should have been 24 hours but on the friday evening they could only offer chips as a

were really friendly and helpful, our room was really clean and spacious, and the food at breakfast was lovely, lots of different foods to choose from

to get changed in toilet as no rooms ready for an early check in even though big horse racing weekend in the city

breakfast was well worth the money and so tasty

the wifi was ridiculously slow

the staff entering the laundry cupboard in the early hours

we did think the drinks in the bar was expensive!!

having to pay 10 for early check in as the room was already for us super location and friendly helpful

location was great, no issues with the kids playing the table games and being noisy.

the hotel has a huge bar / restaurant area and has a good selection of cocktails and beers, but there are cheaper

the day before to ask if we could get early check in was advised we could we on arrival was told our room wasn’t ready and the lift was

receptionist & bar team really welcoming, friendly and more than helpful

could leave bags due to no early check in. room with a nice kettle and comfy bed.

everything, decor, toilets were black which i loved mini bar was marshall amps

the decor is fab staff are so friendly the bar was great

kitchen equipment not enough for cooking food to my kids

the fact that you could make food for kids rather than eating out all day

worked well having the extra space for the kids

nice beds and fully equipped kitchen

the kitchen have full set

really unreliable wifi. very irritating as it was one of the reasons i booked the place.

reception staff were lovely and helpful and very quick and early check in

the proximity to the center. the swimming pool/sauna

it is very well located. good wifi, nice staff.

central location which also offers a pool and gym.

didn't get to try the bar due to getting back to late but the vegetarian breakfast was a great start to the morning and

bar was only open saturdays and sundays as residents we would have liked to be able to get a drink

also the room wasn’t ready so they gave us a late check out

bar is not yet open - would of been nice for somewhere to have a quick drink before we met

late check out option was ideal

, was the best host , receptionist , bar man , tour guide , noodle maker me and my friend can ask for , he will be the reason we go

the staff at the bar were very welcoming and friendly and the room was lovely and clean

great for m&s arena, docks etc clean well facilitated staff on site 24hr 7 well-stocked bar and

bar and night security

super clean, friendly staff, bar area good

staff were rude asked for early check in was willing to pay told

good location, staff very friendly and polite, late bar open

location good. great to be able to store luggage. early check in much appreciated.

breakfast a bit hectic

the continental breakfast is lovely

spa bath in the bedroom was great but water went everywhere when had it on & was worried about the

quilted material on the walls, dark paint and our room had two (2) showers and a big spa bath

they have took away the bar from the hotel which is a pity as we wanted to have a drink and watch a football match

spacious rooms, great location to matthew street, spa bath, great staff at hotel… and bar area

spacious rooms, great location to matthew street, spa bath, great staff at hotel… and bar area

good location, excellent wifi, fridndly staff, nice bar and clean

location, bar and staff

bar was good with discount if you were a guest

good bar prices

wifi in the bar area could have been better, i spent about 10 minutes trying to download my key card that they

staff were very friendly, when we arrived the member of staff doing the laundry helped us in and helped us with the lift

most disappointing thing however was the wifi

everything was extra cost - parking/wifi/breakfast/swimming

wifi was awful in room 1410 and the view from the room is a wall

in particular the spa manager who was on the desk when we paid was so lovely

our room was not cleaned one day, during our stay. the wifi was very slow.

we put a do not disturb sign on the door but still had room service knock and try to enter in the

nice cooked breakfast good location to shops great bar polite staff

for a hospital visit and the staff went above and beyond to accommodate me, letting me have an early check in and making sure i was ok when i came and went

on arrival early check in paid for, receptionist not very welcoming

hotel is really lovely, staff are pleasant,bar was lovely, liked the fact if you stay here you could still

welcome drink a nice surprise comfortable bed late check out no problem

staff who upgraded our room for our anniversary and also gave us complimentary late check out hotel room was massive and the big bed was the comfiest i've ever slept in, great

we where offered a late check out free by andrew i think his name was

allowed early check in and great location

overlooking main street really loud till early hours but did not bother us all perfect also great breakfast in

is right by liverpool central station and all city bars and entertainment

room was fab breakfast amazing

the breakfast was lovely-all staff very friendly-location perfect-hotel very clean

hotel is only a 5 minute walk from lime st station - the staff were really friendly - breakfast was good

breakfast as always at holiday inn

allowed early check in as soon as there is an available room - without extra cost

room was clean and comfortable, breakfast was well cooked and plentiful

breakfast good. bed rooms good clean ihg membership allowed us early check in and late check out

were quality, bar was open late to have a few beers on the way in from a night out

loud music from the bar downstairs

great price, good room and breakfast was perfect

don't eat breakfast (not a morning eater) my girl loved it though

location & breakfast

breakfast was excellent

beautiful and well equipped rooms. lovely bar and restaurant. friendly staff.

modern ,immaculate bedroom,bathroom,and views

d excellent value on this occasion), nice bar area, perfect location

efficient staff, great room

heat in the gym was a staggering 32degrees on arrival in the mornings

staff where really nice and gave us a free upgrade to a superior room for a hotter bath for the kids

we had decent wifi but the other room we had didn't have any

all ways amazing when we stay here kids loved it this time too

very good hotel in perfect location, breakfast lovely and spotless

doing up, musty smell from bathroom, toilet handle dodgy, no information book in room regarding wifi/tv/hot tub instructions

room needed refurbishment. staff needed more time to turn over-room with roman pool.

kids had plenty of room to play and absolutely loved the theme of the jungle room

site parking felt very secure and lots of spaces even when arriving in the evening

told it wasn't open but when l booked the room last summer l was told it had a rooftop garden and pool with amazing views

room was great for 5 of us and kids loved the jacuzzi bath as well

we requested early check in and this was done seamlessly

accommodated for an early check in and greeted by the owner who gave us loads of tips for the city, lovely guy

no bar or cafe.

the room was comfortable and spotless and the mini bar even though we didn't use it is a nice touch

the mini bar was just basically the same price as going to the shop

we liked having the mini bar option a very reasonably

it’s was fantastic spotless and a mini bar full of stuff

this obviously being above an irish bar but the room and beds were comfy and didn t bother the kids at

next door to a bar so you can hear the music if you are in room 102 as the window is on the street side

it s above a bar but don t let this put you off as we didn t hear any noise at all

a little noise from the bar but stops at 12pm

early check in avavilable and took advantage of late check out at 20

the bar was good

we have been answered with all the requests. good breakfast, good cleaning lady, nice gym

kids bed had black mould

ummm i wish the bar was larger.

clean, welcoming hotel, friendly staff at reception, bar and at breakfast

in staffs are very nice anytime you meet them have public area have self laundry service have gym

laundry is at extra charge.

the breakfast and staff were outstanding

used the laundry machines as well, which were very efficient

had breakfast elsewhere .

squeaking floorboards and bar downstairs was quite loud

the new everton stadium next door is a golden opportunity for this hotel to get the bar and accommodation up to standard for this business to prosper

page shows a bar and it is advertised as a hotel and bar, there is no bar to my knowledge

pity the bar or lounge area was not accessible

the hotel has a bar that is open on match day and the staff are brilliant and friendly

early check in, friendly staff, ability to leave our bags in reception on check out day

was cold and mattress too soft but thats personal preference, tried to check in a bit early was told nothing available but wasn't told i could've gone up to the bar to wait and they

room service, food lovely

dinner was excellent and room service too

27am and my kids and i were awake until after 2am on our holiday

wifi was pretty good but i suppose could have been slightly better but it certainly wasn't enough

staff was nice to allow an early check in

called for an early check in and were told it would be ok from approx 12

all positive. the bar was a little small.

friendly staff, lounge area in the bar was very comfortable, rooms were gleaming.

and kind room was clean and tidy sheets and towels clean gorgeous big bath with very hot water bar area clean and staff lovely bed was comfy would definitely stay here

nothing, it’s very dated and appeared to be party central for underage kids

very good location kids friendly. excellent breakfast.

swimming pool not open.....till march.....dissapointing as this was one reason i pick hotel

a great hotel close to everything i needed could get the pool open though seems to be close the times i have stayed

that you have to pay for wifi

the bar was very cute and reasonably priced

booked the kitchenette suite, which was amazing

bar in the reception area with a variety of drinks staff very friendly and couldn't do enough for

excellent location. lovely little bar staff very friendly and helpful.

amazing shower, room well decorated, bar was lovely

went to brownlows bar and found it to be a great bar for a drink or two and the lady behind the bar serving was very

a little bit noisy at the beginning, but is is normal as it is an inn and my room was over the bar area, but at 11 there was no more noise left

would definitely use again great value for money in the bar too

friendly staff and locals in the bar below

location and staff offer me laundry for free and early check in

the staff connected to the bar and rooms couldn't have been more helpful

room was spotless the staff were lovely and helpful definitely stay here again,the barman in the pub downstairs is lovely and the locals in the bar were lovely as well had a good

we're really friendly and their bar adjacent was such a good place to spend your evening

we were staying for a friends surprise birthday and asked for decorations to be displayed in the bar which was no problem for the staff and they asked if there was anything else we needed help

the staff are more than lovely and there is a great bar attached

late check out was a real bonus

and pubs close to the hotel, great staff and amenities, we arrived at 11am and they let us do early check in without pay more,

staff on reception were amazing the one guy in particular helped me get early check in - was super friendly

loved the gym

hotel was very accommodating with early check

wifi signal was weak in my room.

could never connect to the wifi, slow shower water .

any food to be available, so it was a pleasant surprise to discover that they do breakfast as a room service

wifi was great

the wifi worked very well and the huge double bed was comfy

value, clean room, friendly helpful staff and a decent continental breakfast

pleasantly suprised by a complimentary breakfast for the morning after our stay as well

we didn't have breakfast

rooms were clean and beds were super comfy, a lovely continental breakfast was included, good value for money, will definitely stay again

no complimentary breakfast on a week day

we also had room service for dinner which was delicious

tea/coffee facilities/room service if you needed it and breakfast in bed if you wanted it

art from poor wifi) and very helpful staff, all in an excellent location

location amazing furniture was uncomplicated and stylish . restaurant and bar gorgeous

beautiful room and spa facilities. accommodating friendly staff. a special experience