the dryer didn t work well so i had to spend hours drying laundry.

laundry didn't work

we arrived ( late afternoon) there were piles of dirty laundry in the hall outside a number of rooms

pool could have been warmer. advertised as heated but not warm enough.

more fruit and healthy breakfast options...

the staff was very accommodating when we requested some additional kitchen items.

my kids loved the pool & snack area

kids loved the pool

pool is not heated and had to ask for towels every time the kids used it

kitchen in the room is great, and the room is very spacious as well

the indoor pool was too cold to swim in for me, anyway. i enjoyed the hot tub.

liked that they had a bar and a full breakfast restaurant

good gym facilities and good location for visiting amherst and umass campus

pool and gym a plus

pool is tiny

location (2nd floor) did have some added noises since it was close to an ice machine, the guest laundry room,

the breakfast was good. the hotel was very quiet. plenty of parking.

with my modern, clean room with air conditioning, tv, fridge and wifi

loved the pool, breakfast was amazing and the beds were really comfortable.

we live the location - off busy route 9. the staff is very friendly. great varied breakfast.

the parking lot a little far from hotel

more parking

parking appears very limited, but if you go in to reception, they can give you a permit to park in

no room service for restaurant.

the bar delivered into the library so we were able to read in comfort

laundry service promised same day but wasn t done after second day when we were leaving

didnt provide laundry breakfast didn't provide eggs

could use some freshening up but room was very comfortable, room service good

hotel has free parking which was great, because everywhere you have to pay for parking in the town

we had ordered room service and just rand down for a drink not a whole tray to carry ourselves

we found an empty beer bottle under the bed the staff was sitting around smoking outside the laundry room which

great laundry facilities, clean. room was airy and good use of space.

possibly from pipes in laundry below room

didn’t allow early check in- person who answered was rude

gym and pool closed and room service coordinated on a by-request basis

the free breakfast was delicious and we love webs yarn which is in ealking distance

breakfast very good

was no hotel bar or restaurant on premises

gym is tiny & couldn t get the tv to work, b ut the ones attached to the machines seemed to work

ve been nice to have a vegetarian breakfast option

is incompetent, covid dirty laundry left in the hallways overnight houskeeping forgot about it and left

laundry machines came in very handy also

the dryer in the laundry room didn't work

parking was convenient and the front desk had quarters for laundry.

laundry is two dollars and fifty cents to wash and one dollar to dry but requires coins which can

great laundry facilities

the rooms were newly renovated and the pool was nice and

breakfast selection: imma diabetic and the only choice was yogurt

they went above and beyond to be kind to me and my family, especially the kids, and were quick to respond to

pool it had to much chlorine i loved how cleaned it was but it had to much chlorine and we couldn

charges for laundry weren't clear to me and i ended up getting charged wayyyyyyyyyyy more than i thought i

laundry facilities, free coffee, free breakfast!

looked the pool. bed was comfortable, bought the pillows they were perfect.

clean, easy freeway access, free breakfast and quiet. staff is really friendly!

breakfast could have been better but not a big deal

wifi was down, no notification of that until you asked and no credit offered

great location. room was well appointed and very clean. wonderful breakfast choices.

breakfast was hot and delicious with plenty of options which is important to me

hotel is quiet, convenient location, staff very friendly, and the breakfast is excellent

the pool is small, but it is indoor and heated

no vending machines and no quarters for the laundry room.

smell of chlorine from pool too strong,, no smoking facilities, laundry only on 1 flr..

put in the back of the building wasn't able to sleep all night because they were doing the hotel laundry right

but the noise of the trucks made sleep difficult, mattress was worn, $75 is a pretty hefty pet charge for one

breakfast was excellent and breakfast staff very friendly

room but we got the room next to the ice machine and washing machine and someone was doing their laundry until

wasn t as clean as i d like breakfast food wasn t good pancake machine was broken laundry facilities were

the pool area was very very slippery

the parking lot was a little tight.

the gym is a definite plus

free breakfast,laundry on premises

i wish we would have made it to breakfast and the pool but unfortunately we over slept but i bet it would have

pool

much chlorine in the pool'maybe a protocol during covid, but we didn't stay in the pool as long as we hoped

pool and hottub where

on-site & clean, do-it-yourself laundry is a plus

glad to have a laundry room

fireplace didn't work in 1st room and the grate/surround very dirty

shower curtain, heat in room wouldn t go above 67 degrees, no fireplace in the room as pictured online, potatoes

i though the room was outstanding. the breakfast was fantastic!

the hotel or came back every staff member stopped to say hello- wether it be a grounds keeper- laundry person-

staff was helpful as they provided me with toothbrush, shaving cream and detergent for laundry

room next to laundry

pool

truck and semis takin up parking spaces

the location was perfect. clean room. the pool!!!! laundry room, great breakfast.

we were able to get early check in which we were very grateful for

we had 2 adults and 2 kids

pool a bit smaller than appeared on the photos

pool is extremely tiny

laundry basket if you needed to do laundry

great free laundry facilities.

free laundry and a lending library for games or appliances you might need

free laundry open 24/7

needed to do laundry, but dryers were not functioning well.

tv was spotty. wifi password never worked. the price of one of the rooms was too high.

friendly staff, spotlessly clean facilities - especially the indoor pool, breakfast variety was excellent,

it was kind at the back of a restaurants parking lot or you had to drive into the back of the building to get

clean rooms, nice lobby, friendly to pets

comp us a little when we lost satellite tv and wifi access

this is a relatively new hotel, they still haven't completed the laundry room

pool was closed :(

i had trouble with the wifi

pool

good amenities: parking right in front, breakfast included with various choices

amenity s very comfortable great staff i was able to do laundry while my son swam in the huge pool, then we

laundry facility on site

clean, modern, updated, pool, laundry facilities, nice breakfast

the bonus for us was the coin operated guest laundry which made travelling easier

they only had $3 worth of coins at the front desk so we couldn t let the kids do arcade or laundry

lastly the pool has a constant flow of staff going to laundry room looking in on me swimming

in addition, the hotel has a public laundry room, you can buy laundry powder at the front desk

that we where next to the laundry shoot and you can here it early in the morning.

corner room next to laundry too loud

laundry is available for small price, very convenient

no laundry room.

walls so think that kids in next room playing woke me at

one of the best gym/pool/hot tubs i've had in a hotel

safety bar in the shower was between the toilet and the faucet of the tub

one of the best gym/pool/hot tubs i've had in a hotel

a $20 cheese plate via room service consisted of 6 crackers and 10 pieces of cheese

gym was nice and clean. pool good for kids.

the breakfast was good and the restaurants in the hotel was awesome.

take caution with kids using water in their own

pool area was freezing due to outside door being left propped open by staff

brightness comfortable access to things like computer gym laundry breakfast quit no

indoor pool!! cleanliness! complimentary good breakfast. parking. comfort.

breakfast was ok but for what i paid for the room i was expecting a little bit more.

the kids and i were asleep, but my husband was awake trying to use the bathroom when she just walked in

the pool was a bit cold for our little guy

laundry facilities weren t utilizable

laundry room came in handy

i love the fact that uno provides room service, and that they have live music every night

comfortable clean just sad due to the spa and pool being closed because honestly thats why i came but i still

room service, hot tub, comfy beds