it was so nicely appointed! lived the library with fireplace.

the bar is great with a lovely outdoor seating area, and the restaurant food is delicious

more parking

parking, you have to park a little ways away!!

the bar delivered into the library so we were able to read in comfort

pool could use updates (rusty rails, etc) hot tub very hot, pool was too cold

pool and gym a plus

swimming pool smaller than expected

good gym facilities and good location for visiting amherst and umass campus

liked that they had a bar and a full breakfast restaurant

the included hot breakfast was also very much appreciated

kids loved the pool

location in a grocery store parking lot was not great.

pool is not heated and had to ask for towels every time the kids used it

wifi signal was terrible

laundry didn't work

we arrived ( late afternoon) there were piles of dirty laundry in the hall outside a number of rooms

the dryer didn t work well so i had to spend hours drying laundry.

gym and pool cleese by 9pm.

very clean & nice. welcoming staff. nice pool.

location (2nd floor) did have some added noises since it was close to an ice machine, the guest laundry room,

parking lot was being paved during our stay so we had to park in an area adjacent to the usual lot

quiet, clean, convenient. nice pet walking area.

the breakfast was good. the hotel was very quiet. plenty of parking.

the hotel is real nice i love the way it looks real clean and the pool amazing and also the breakfast really

laundry service promised same day but wasn t done after second day when we were leaving

didnt provide laundry breakfast didn't provide eggs

could use some freshening up but room was very comfortable, room service good

hotel has free parking which was great, because everywhere you have to pay for parking in the town

we had ordered room service and just rand down for a drink not a whole tray to carry ourselves

we found an empty beer bottle under the bed the staff was sitting around smoking outside the laundry room which

great laundry facilities, clean. room was airy and good use of space.

possibly from pipes in laundry below room

didn’t allow early check in- person who answered was rude

gym and pool closed and room service coordinated on a by-request basis

the free breakfast was delicious and we love webs yarn which is in ealking distance

breakfast very good

was no hotel bar or restaurant on premises

gym is tiny & couldn t get the tv to work, b ut the ones attached to the machines seemed to work

ve been nice to have a vegetarian breakfast option

is incompetent, covid dirty laundry left in the hallways overnight houskeeping forgot about it and left

laundry machines came in very handy also

the dryer in the laundry room didn't work

parking was convenient and the front desk had quarters for laundry.

laundry is two dollars and fifty cents to wash and one dollar to dry but requires coins which can

listed an outdoor pool and they really have an indoor

the location was good and there was plenty of parking. staff were friendly as well.

we loved breakfast and even with the location being under construction it still was clean and a lovely

pool was not in use during our stay.

i was surprised it had a pool

great laundry facilities

they went above and beyond to be kind to me and my family, especially the kids, and were quick to respond to

breakfast ended too early. most hotels are 10 not 9 am.

the breakfast was great!

breakfast was amazing way more options than i expected they had almost everything you could think

wasn t as clean as i d like breakfast food wasn t good pancake machine was broken laundry facilities were

room but we got the room next to the ice machine and washing machine and someone was doing their laundry until

clean spacious room, a pool, facility was very quiet.

food was good. room was clean. my kids loved the pool.

the two ladies need to be trained to conduct their private conversations in kitchen area and keep conversations

laundry facilities, free coffee, free breakfast!

charges for laundry weren't clear to me and i ended up getting charged wayyyyyyyyyyy more than i thought i

the pool and gym was

the hours of the pool and the the lobby was absolutely beautiful and welcoming.

very clean. great breakfast and the staff was very friendly.

we enjoyed the gym and pool

friendly and helpful staff at check-in and in the morning for breakfast

nice indoor pool and very nice and accommodating personnel

also last room next to an exit to parking lot so my room shook when that door opened & closed

pool was closed

put in the back of the building wasn't able to sleep all night because they were doing the hotel laundry right

no vending machines and no quarters for the laundry room.

smell of chlorine from pool too strong,, no smoking facilities, laundry only on 1 flr..

very pleasant breakfast workers

we came to breakfast right at the end and she went out of her way to make sure the kids got something hot to

free breakfast,laundry on premises

the internet didn t work i had to us my own wifi people smoking in rooms

walls are thin so we could hear people in the hallways, cars in the parking lot, noise from the highway

i wish we would have made it to breakfast and the pool but unfortunately we over slept but i bet it would have

the wifi connection was very weak

on-site & clean, do-it-yourself laundry is a plus

glad to have a laundry room

shower curtain, heat in room wouldn t go above 67 degrees, no fireplace in the room as pictured online, potatoes

comfy bed, fireplace and sitting area in lobby. great breakfast free of charge

in a room and pull out sofa bed in another very clean and nice would love to go back longer the pool water was

the hotel or came back every staff member stopped to say hello- wether it be a grounds keeper- laundry person-

staff was helpful as they provided me with toothbrush, shaving cream and detergent for laundry

room next to laundry

was surprisingly plentiful; friendly staff; plentiful parking; good location next to mall and local restaurants

nice rooms, comfy beds and a nice pool.

the location was perfect. clean room. the pool!!!! laundry room, great breakfast.

was no coffee cups for coffee maker, bar was closed, elevators smelled of smoke and worst of al our shower leaked

we were able to get early check in which we were very grateful for

nice pool area stays open until 11 the staff were really nice too

accommodation was fine, very clean. staff was very friendly. kids enjoyed the pool.

laundry basket if you needed to do laundry

free laundry and a lending library for games or appliances you might need

great free laundry facilities.

laundry that worked properly

the quiet, the mostly friendly staff, the easy check in,the pool jacuzzi hours, the free gym and laundry

all the towels were rather small and very thin perhaps this reduces the laundry burden and helps the environment

the bonus for us was the coin operated guest laundry which made travelling easier

good variety considering pandemic, close to amtrak/bus station dunkin donuts right next door, laundry on site

amenity s very comfortable great staff i was able to do laundry while my son swam in the huge pool, then we

they only had $3 worth of coins at the front desk so we couldn t let the kids do arcade or laundry

laundry is available for small price, very convenient

that we where next to the laundry shoot and you can here it early in the morning.

lastly the pool has a constant flow of staff going to laundry room looking in on me swimming

on this trip, i needed laundry service, which they do not have.

in addition, the hotel has a public laundry room, you can buy laundry powder at the front desk

no laundry room.

clean, friendly, nice pool and hot tub for the kids, mall for older kids and bar for adults!

room two had a toilet leak which had room service banging on the door at

kitchen needs to learn how to make rye toast dark without burning it

said pool and hot tub

kids jamming up the elevators all night playing games with no staff trying to control that issue

and gym staff

nice room on the club floor. nice pool and gym. very helpful staff

gym was nice and clean. pool good for kids.

i tried to take the free wifi, nothing happened

this is a relatively new hotel, they still haven't completed the laundry room

breakfast was excellent.

breakfast was great

a birthday party held in lobby our second night, i had booked this hotel to utilize the pool and gym, i was able

my family loved the gym and the pool

brightness comfortable access to things like computer gym laundry breakfast quit no

indoor pool!! cleanliness! complimentary good breakfast. parking. comfort.

breakfast was ok but for what i paid for the room i was expecting a little bit more.

the kids and i were asleep, but my husband was awake trying to use the bathroom when she just walked in

the pool was a bit cold for our little guy

laundry facilities weren t utilizable

laundry room came in handy

i love the fact that uno provides room service, and that they have live music every night

comfortable clean just sad due to the spa and pool being closed because honestly thats why i came but i still

room service, hot tub, comfy beds