in the laundry room is filthy it needs to be thrown away and a new one brought in

also the laundry facility was terribly messed up

extremely rundown ice machines not working no quarters for laundry etc. i could go on..

of 2 elevators broken, ice machine on my floor was broken, laundry machines for guests was out of order, needs

the laundry on floor 6 was out of order

i used to work with a laundry company that handled yypur bedding and pillow cases n towels

self laundry facility was in the hotel

coin laundry machines(washer and dryer) should be replaced or at least to be cleaned.

it's nice and clean. free parking. safe location

gym is sparse,'restaurant/bar' doesn't stay open long, but plenty of places nearby

no laundry bag in closet

the fact that there was a fire in the laundry room and we had to evacuate was not a positive

no place to do laundry

room service late express never answered their phone

tried to order room service twice and was unable to do so.

pool was not clean

breakfast was very nice with a lot of choices

it was clean beautiful and plenty for the kids to do in the area.

the staff in the morning for breakfast was very friendly

the separate bedroom and very nice kitchen

room smell old and no breakfast which i expecting with the price per night $83 parking is very good a lot of

clean good location would like full kitchen and complimentary breakfast

you even get a full breakfast with belgian waffles

breakfast and night staff were excellent

the staff i encountered was nice; they have a breakfast of eggs, sausage, waffles, cereal, bagels, and toast

clean and new the lights are mostly burnt in the room the building is getting old no maintance laundry room

only issue would be laundry area and you have to pay to clean clothes

we stayed for four days, one thing we didn't like was the laundry system

very dissatisfied i have been in this room for a whole week with two kids no cleaning service no laundry no no

room had an odor of previous guests cooking and dirty laundry

need coin laundry inside.

he was able to find one bar in the laundry room

not in the laundry, not in the room, not in the bedding

thing i didn t like is the parking lot had only one light post working

the hotel was well-kept, room is excellent and breakfast well done

had a big kitchen, living room, huge bed room and whirlpool tub for only $130 for the night

food for breakfast and had a shuttle waiting for us

is no handicap parking

the pool had to much chlorine.. had. salt taste

i had some trouble connecting to wifi so i called the desk and they quickly fixed the problem

after an hour he went to laundry area & they gave us towels

main entrance is at the back of the hotel, not easily identifiable in my opinion, and the parking is tight given

very clean. staff were all so friendly and real. and that heated pool .. spectacular!

the shuttle lady driver so sweet and

pool looked like it could use some attention but we did not use it.

pool and laundry room,

excellent hot breakfast

pool was under renovation during our stay

only service dogs which ours is bit there were kids banking running screaming up and down hallways, which caused

the breakfast was really goood, a lot to choose from.

i liked the location and i was happy they excepted pets.

breakfast was good and everything we needed we were able to walk to

and we had to place the two chairs from the room in front of the door as extra security parking lot needs

it would be great if they would repair the pool and make that available again

4) they said there might be a pet fee

also loved the free laundry

isn t the hotel s fault, but there were a lot of kids there

i also liked having a pool table & bar available in the lounge area

great staff, comfy beds, no pet fee (yay

shuttle picked us up at the car return

no laundry

the 2nd level by the laundry room smelled really bad

there was not actual gym, a few treadmills and bike machine

no breakfast provided.

wifi never worked

it was in a safe area, and very clean! staff was friendly, and pool was great for the kids.

umm it's just a parking lot so it's not covered

glad the pool was open-you had to schedule a time but it was available

indoor pool would like it if the windows could be opened in the summer months

manager shuttled us to airport, was full of personality! very friendly.

brought us towels, explained the airport shuttle and extended parking, very friendly and knowledgeable

spent hours trying to operate it until finally got room service to do it

the pool and hot tub

good shuttle service

airport shuttle

the pool and breakfast area was closed

although they didn't come in the room to clean or make the beds while we were there, there is a bar and restaurant

no hotel restaurant/room service as

location, room size, free wifi.

to airport, shuttle service and parking for airport

warm, the bathroom is obviously old and not well maintained and the tub is dirty, there is dirty laundry in a

the reason was airport shuttle, breakfast and laundry facilities with the bonus being a pool

i didnt like the laundry room so much. the dryer didnt dry my clothes on the first cycle.

confirmed twice with front desk that hot tub was open and that they had guest laundry

was not picked up that day- smelled great after 12 hours 5) the dryer did not work and the laundry room was

there was lots of yelling kids at pool

location from airport is great and staff with early check in were very accommodating

kids loved the pantry and pool

also, as we were leaving, my kids weren t feeling good and the gentleman at the front desk gave the water

i had to pay a separate fee to use wifi

there is a nice small pool for the kids to play in as well

another group of teens unattended in parking lot - found them sitting on the hood of a very nice car taking

that's a plus when you're traveling with kids/family

breakfast staff were excellent

my dad threw away my uneaten breakfast

the rooms were a great value and we utilized the laundry facility as well

working pool, luke warm hot tub, no working laundry

there was no laundry facility, had to go to another hotel

they said they were still doing laundry and that we would need to wait

no room service to clean or provide new towels

laundry on site

traveled with our dog and found out upon arrival that the pet fee is $75 (not indicated on booking

the breakfast was more than adequate and good value

kitchen

is no wifi in the room, and the front desk staff patiently tried to assist but tried many times to no

on any channel i chose pillows were shapeless, almost like a pillow case somewhat full of used laundry

it doesn't have a laundry room and pool wasn't available yet, otherwise everything was great.

facilities didn t work ie laundry felt unsafe - drug addicts/dealers in parking lots wallpaper falling off

only complaint is that laundry was listed as an amenity, however there was not a laundry facility on site

food available in the middle of a snow storm, no laundry facilities, no ammenities at the hotel, basically just

the breakfast and laundry room and better room service no extra towels

no laundry room to wash

s no swimming pool or guess laundry area

room was right next to laundry on first floor and that woke me up at 7 a

hotel was clean, free parking & breakfast 6-9am + a recliner in the room

for different linens at the front desk and was told they had none because the person who does laundry during

only thing i did not like was having to pay for your own laundry

was charged $50 because we had rose petals on the floor of the bedroom

full kitchen, accessible shower, location and first floor room, breakfast buffet

was very pleasant from the well lit parking lot to the front desk staff would recommend

we had to go to the linen/ laundry room to get extra towels

the room is clean and the room service is very proactive

good quiet comfy rooms. good wifi. free parking and decent breakfast.

wifi was slow and unreliable for a business traveler

touch with wine and cheese in the evening best western omelet for breakfast and best oatmeal i have ever eaten

breakfast was really good and our room was really comfortable and nice

parking was questionable

they better expand the gym instead of having this, so called, pool

the location is perfect, and very pet friendly. breakfast is great.

breakfast s were amazing, probably the best i have ever had at a hotel that serves breakfast

to many kids and not enough adult supervision

my kids slept on the floor

room service wasn't available at the time

loved the pool for the kids and staff was awesome. the club was the best!

they have an indoor pool.

i like that we can open the window for fresh air. also like the laundry facilities.

asked to be away from all of the kids because it was a business trip and i had a deadline to meet

came for the kids to swim always too crowded

smelled fresh , very clean and quiet despite all the kids because of pool

they can improve the gym, but more equipment

clean room; clean parking lot and ground area

i had to call guest services at least 5-6 times before they picked up because the wifi didn t work

the wifi did not work and all the staff did was give us a 1-800 number to call and they still couldnt

very comfortartabe, nice indoor pool.

pool was closed sadly

i m wondering if the bedding had some allergens in it (maybe a certain type of laundry detergent or down

the pool seemed a little unsanitary and the breakfast wasn t great but still loved the hotel

the next day my kids got an ear infection

was shut down for maintenance one of the reasons why i booked it for the kids

bar was never open during our visit, hot tub had no water with a closed sign, had to get front desk

breakfast is pretty good. fitness center and laundry machines available for use

parking

better wifi

property was very clean and well maintained the staff was great and the little kitchen was great to have in the

did not get to eat breakfast because we slept so late

up early in the morning to do the laundry, was told by the elderly woman at the desk she doesnt have quarters

i did notice it also had laundry facilities which many would

another patron was very rude over laundry facilities and called me many names and nothing was done about it

easy on/off freeway and ample parking

breakfast was great, staff were friendly, beds were very comfortable, gym was adequate

room spacious, good wifi, attentive staff, quiet room, easy for uber pick up, easy parking

and my wifi never got connected

gym and pool

had very weird policies and hidden fees confirmation sates: wifi is available in the hotel rooms and is free of

you shouldn't need paid wifi to utilize

clean rooms. guest laundry operational.

was busy 2) only cleaned rooms/replaced towels once a week 3) only 1 elevator & slow 4) guest laundry room out

there was a laundry room for guests to use on our floor

the pool and the gym were closed. it did not mention that when i book the room.

the parking and wifi were free so that was a plus

breakfast ud83dudc4eud83cudffb wifi goodluck

the atrium was very nice, the game room, pool area, play ground area, mini golf was a vibe

location and the pool

the bathroom was small. there was no breakfast and no room service.

to do on the property, they had mini golf, hot tub/swimming pool, an arcade and a jungle gym for kids

there is no guest laundry

clean and comfortable rooms, great breakfast options, close to crocker park & huntington beach

i didn[t expect the breakfast that you offered. it was great!

the wifi was good and the staff was so friendly

breakfast is free and there are both hot and cold options

the issues they told me they didn't have anything more to issue us cause they wouldn't have clean laundry till

had blood spots on top cover maybe they dont wash top comforter i only see sheets takeing to the laundry room

wifi didn't work in room. toilet was not cleaned. feces in seat and in bowl

staff, pet friendly, location, radiator heat (instead of forced air)

we liked being on the first floor and parking right outside our door.

told there was a laundry room on the 3rd floor

the smell of laundry detergent on sheets

bugs in the first room i checked into, the second room they put me in had the last guest dirty laundry still in

i also wanted to use the guest laundry which was also not

the ice machine had calcium build up, and although they did have a washing machine (1) they laundry room was

dont plan on clean laundry

the next morning, one of the cleaning staff placed a big laundry cart at the entrance of my room so i couldn

the onsite laundry facility came in handy, as we were there for a week

laundry room was out of order my last 2 days

, beautiful scenery, had a comforting fireplace and a walk out small patio, and pet friendly

to be moved to a new room as we found white hair all over the sofa and floor which appeared to be pet hair

lay outside roominess of room, frig in room, outstanding breakfast, work out room with

had everything from a gym to a indoor pool

perfect location.nice hotel,staff,and breakfast

we didn't use it but there is an indoor pool

higher toilet, had a very noisy shower door, office had no quarters to facilitate laundry machines

my 3 year old and i made great use of the pool

but the breakfast was the biggest surprise, wow

location was great! can t fairly rate breakfast due to covid requirements

the staff was very helpful and friendly. the breakfast had a nice variety of foods.

chose this hotel because it has a shuttle to the cleveland airport, however, this shuttle does not start running

amazing place, loved everything until the guy from the kitchen ruined it,

th chlorine levels was a bit high kids complain their eyes burning

room was located to a connecting room where it seemed as though there was a dozen kids in there making so much

good easy to get to location easy on and off the highway lots of amenities bar in the lobby

my room wasn't ideal, 115, near employee break room, and laundry

no quarters for on site laundry

towels had an over bearing smell of a maple syrup not a laundry soap smell

the extended hours the pool was open.

the wifi was terrible and i was trying to work. the indoor heated pool was freezing.

no towels room not that clean and no laundry bags

trash carts and laundry carts were left in the hallways blocking some exits

i go up to room and laundry carts everywhere even when i left that morning

the hallway was dirty and there were laundry bins in the hall way all night

the bar closed early

originally added extra items to my room service tab

the bed was great nice tv room service was great

nice corner view breakfast was excellent

in room breakfast was excellent

had i been alone, i never would have paid the >$750 (plus pet fee) for the room

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

joe at the bar was exceptional...location was key..they got us an early check in as requested.

i asked about getting some food off the menu only to be told that the kitchen had closed

great bar and restaurant

one had the space bar broken

hotel bar area was relaxing

room was great. we loved the fireplace and the shower was nice

free wifi

to look around the room for the trash cans, that had been put into the bath vanity, and a kitchen

had called three times requesting early check in, room wasn’t ready after being assured it would be

internet is slow. no toiletries provided. no slipper. no microwave oven. no coin laundry.

the room service menu could be a little more robust.

the gym was amazing!!!!

spa as

also we had kids with us and did not want to sit in lobby after she said it's a 2 page waiting list

fitness room and guest laundry were closed.

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

i could have used more bags in the room for our dirty laundry

was nice staff was okay pool was disappointing, no supervision from kids in there , wasn’t able to enjoy our

asked for laundry service and they returned it without being washed and we had to wait 1 hour before

room service was slow- quoted 30 minutes, received food over an hour later

gym was laid out in a bit of a complicated manner and, since it was busy, it was hard to do a

it was a family atmosphere during the day which was a huge plus traveling with 5 kids, my sister, mother and

wifi connection occasionally spotty, but otherwise a very pleasant stay.

that we didn t like although it would be nice if they had a laundry facility in the premise

hotel was easy to access, valet parking was easy and convenient, and the cleveland arcade had a spa for some

bar and lounge on 2nd floor and the choc

wasn't a map/list of locations in the room; we didn't know where the pool, gym, or any extras were located

room service was quick and delicious

front desk staff just seemed a little uninterested, going through the motions on check in , the bar staff sat

loved the extra touches with the purity coffee in the room the gym was also nice

great valet service and bar and food was amazing as well

the staff is great and also love the bar and food

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

fireplace didn't work. some tables needed dusted off.

the pet area was cool but no artificial grassy area

the amenities such as the roof top bar and downstairs restaurant were out of this world

the rood top bar is an experience and i loved

the king suite was way better then expected , room service was worth every dime .

complete breakfast buffet and kick back evening food options along with indoor pool and onsite laundry made

was plentiful and tasty happy hour- free food and drinks, really impressed great facilities- laundry, pool,

there were no laundry bags for dirty laundry

i came back in soaking wet and cold, the front desk staff offered me quarters and access to the laundry room to

questions cleanliness of laundry

only complaint would be room service came in togo containers

gym was spacious and clean

there was a pet stain on the floor and the bathroom was not so clean

and the gyms are usually great too

while we didn t bring any of our pets, the hotel is a pet friendly establishment

no washers available. laundry service only. no self parking available, valet parking only.

had to help a maid untangle sheets because laundry left them in a huge bin unfolded

the window was able to be completely open which was totally unsafe if there was little kids around because

they charged me additional fees that were very expensive for my pet that i was not told about in the beginning

morning breakfast was very good

housekeeping left dirty laundry throughout the hallway til 8ish

service express room service timely and good food

i also didn't like the fact that at well after midnight there was screaming and crying kids in the room down

wifi and the parking was a bit confusing at first with the entrance being around the side and no

free wifi was in bold, red lettering on my booking details

laundry machine and dryer only takes quarters so you need 10 quarters each to pay for the 2

comfortable room, 24 hour laundry room, 24 hours free drink

loved it. great suite, private, quiet, clean, great ac! great kitchen!

we had a small dinner table in the kitchen

the one-bedroom and kitchen are very convenient for families

the complimentary laundry was also on our floor

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

laundry and dryer machine available, which was en unexpected extra plus

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

service left however they brought up the sheets and towels and left them on the bed with a free breakfast which

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

elevator. laundry room.

staff nice , great area for kids while traveling.

we're here to get away from our kids but were woken up by kids in the next room carrying on at 730 am