the laundry room is closed

go through the front desk and then they lost the key so for 2 of the 5 days i could not exercise; laundry machine

there was an issue with the wifi internet connection though

people walking around the hotel outside trying to sell drugs made it hard for my kids to go to the car but we

parking lot

pool being closed

bed and pillows, access to netflix/amazon prime on tv, having a kitchen and fridge, spaciousness, having a nice

swimming pool & gym & location near legacy boulevard

updated decor, breakfast, pool

location, staff, pool

the hotel advertises food and room service

i enjoyed using the gym and had what i needed

we kept asking for room service to clean it but it was never adequately done or they would come late in the

beds where comfy,room was clean i enjoyed they gym and pool.

no wtitten communications in the room about gym, pool,restaurant hours or tv.

they had laundry facilities

the location. that laundry was onsite and affordable.

has indoor heated pool, gym, laundry facilities

kids were loud and running all over lobby/bar and pool at 10pm

made a reservation for two beds for my kids and an upgrade for my husband and me

the laundry room was occupied all night, and no one there to remove their clothes.

half of the laundry machines are out of order

quiet area and heaps of parking for our car

breakfast was amazing. and the kids really enjoyed the pool. kitchen in room was well equipped.

i counted about 3-4 dog poop in the grass area next to the parking

laundry was terrible, not a good service, i do not know if this was a one time issue they had

true bonus was fact they are pet friendly

excellent, i like the buffet style breakfast.

pool a bit small, but i got to use it solo, so no complaints.

some guest are demonstrate zero courtesy with dogs, small kids running the halls etc.

cleanliness and available amenities (pool and gym, etc).

took my kids for a mini getaway to beat the heat, they loved the pool, swam for 2 days non stop!

in house restaurant/bar. having room service.

the shuttle driver requested cash from all of us passengers (on the down low), because he was doing us

big free parking

liked there was a laundry facility

kids running around banging on walls and doors

also, i got a good workout at the (albeit very small) gym

only problem which really wasn't the fault of the hotel, but there were some kids/teens running up and down the

a bar area in lobby and a lot of tvs and sitting area

laundry is available for 2$ only

location, laundry room for long term stay

i would prefer such a nice hotel to have a bar area and laundry room for extended stays. thanks.

workout room and laundry facilities very convenient

there is a great laundry facility and the breakfast was good

basic wifi is good

the wifi was fast and had no issues

room service: very limited menu selections,numerous items overpriced

clean, comfortable. excellent breakfast

just breakfast no help me waiters

price to do laundry was a bit much but i guess since not everyone uses this service it's not a big deal but 2

pet friendly

i love how comfortable the bed is and the perk of having a kitchen

was good and clean ,full kitchen and plates,pots and cups feel like u at home in your own kitchen ,bathroom

able to cook in kitchen with suitable equipment ie forks spoons cooking utensils

pool the laundry dryer was broken i didn't know i had to ask for maid service i paid too much for what i got

room location near laundry room and pool very noisy!!!

was a little unhappy that the gym and pool were closed

a clean pool and gym might've made me overlook the grease spots all over the furniture or the brown stains on

great breakfast and very clean!

i got overcharged on my debit card for my stay. no cable. laundry room dryers don't dry clothes

trucks and buses parked in parking lot.

just wanted some vegan or vegetarian options without egg or meat for breakfast

parking was kept clear of snow. great buffet breakfast. sausage, eggs and bacon were fresh.

they had free tv and internet and free parking

good breakfast, there is a laundry room

is no room service

did not have breakfast, the kids wanted mcds

weren't many amenities for the price, complementary breakfast or discounted happy hours at the bar would have

they should have in a future, a restaurant that can serve room service.

staff valet services laundry onsite with quarters available comfortable lounge areas evening reception well

having the small shop, free tea/coffee, laundry and luggage storage on sight just made things so much easier

self service laundry is also a plus but it's not free, costs $6 for washing and drying

one dryer in the laundry room was out of service and the other still left my small load of laundry damp

room (king suite) was comfy, clean and spacious, well equipped with kitchenette, sleeper sofa, plenty of electrical

some floors smell (the carpets), the laundry amenity didn't work the entire stay i was there and it'll stayed

the laundry facilities were wonderful

i really love that they have on site laundry and a nice gym to do a quick workout

free laundry full size refrigerator and small

friendly staff, well-stocked 'shop' with honour system for purchases, no-cost laundry facilities, outstanding

my son had some clean wet clothes he wanted to dry but the laundry facilities were

the breakfast is nice! laundry and pool are also easy to access!

the convenience of having a laundry room and a small gym is the icing on the cake.?

location to airport laundry on site free parking easy to find

there was also a laundry, and a small pool and small exercise room

there is a guest laundry room

i get a good nights rest i get a good breakfast and the staff is very helpful

great front desk staff and great breakfast.

breakfast was very good

parking, location was convenient if you have a car to travel to other areas

s a laundry on site

a great parking layout, poor plowing

the pool was closed due to the rising covid cases.

issues - maybe a little far out from boston but worth it not to pay boston prices for hotel and parking

no charge for early check in

everything that happens on the floor above, the smell in the rooms is not pleasant at all, the laundry room is

laundry service,, no room safe, no bar for food and drink in the evening, having to pay for water

great front desk laundry. coff3e is too strong

it was also nice not to have to pay for parking

room, beds, kitchen area, quiet end room, free parking , delicious breakfast and nice sitting

laundry room was very dirty

they were friendly, helpful, so good to my kids and made this stay all the better

just wish we could have stayed longer to enjoy the pool

no continental breakfast.

also, the breakfast was really good

staff on reception friendly, laundry, roaring fire and shuttle. breakfast decent too.

variety breakfast, pool, laundry, shuttle to t, helpful front desk, next to boston bowl, clean room, free

this hotel offers laundry machine and dry machine. and it also offers an ice machine.

laundry room available and washer use comes with detergent

quiet great laundry facility

no on-site laundry.

wifi is very spotty, kept disconnecting me

no room service

complimentary breakfast is always a plus

the breakfast and the location are good. the gym is very good.

the laundry service is very prompt

i also enjoyed the room service, even though it was pricey, it was worth it after a long traveling day

it was clean and the room service food was good

breakfast due to covid

we enjoyed the breakfast and the food was good once it finally arrived, but they were unsafely staffed and

the fitness room open 24hrs, the self service laundry room are plusses

laundry: you need to pay for a load of wash ($2

kitchen in the room.

kitchen is too small.

friendly staff, room had a full size kitchen, freezer, cooking range and enough cutlery

laundry area was out of order

me and my kids will be back soon

only small item was some knucklehead was blasting music from the parking lot.

it was clean, had a nice gym.

me and my kids will be back soon

missed laundry services but it was ok.

no laundry facilities, no safe in rooms

the services were not good i had to suffer as a foreigner to find laundry, the staff were not helpful in that

the restaurant could be better for kids .

probably because rain put the kids' hockey game indoors

loved the convenience of laundry room on our same floor

i checked in my first night, the hotel was not full, yet the front desk person put me over the laundry room and

gym and pool.

the swimming pool wasn't open.

great gym

only available as promoted was self laundry

loved the outside self parking lot

pet room smelled like pet urine. breakfast was no longer served after 9am

not many towels to even start a weekend away, also the kids and riff raff that goes on out in the parking lot

i could hear the landscaper cutting grass all morning into the afternoon and people in the parking lot on their

when the door close , it was so loud keep waking us up whenever someone close their door , the laundry didna

room 123 was located on the ground floor and my window faced the parking, the guests parked their cars just

parking

the pool was wonderful as was the breakfast.

worked a double and when i came back after the gym, someone else was in my room

the onsite laundry and gym were a great added feature

laundry very useful

good amenities such as k-cup in small kitchen and laundry facilities on site

if you are near the laundry room you can hear the washers on

we didn t use it, but if we need to do laundry it was available and maintained

breakfast was lack luster and one of the washing machines was out of order which made laundry a little tricky

no in-house laundry service

on top of that, the internet didn't work after new years, and they had no laundry available either

returning home from a week in europe, nothing could beat the plush pillows and strong (free) wifi

the breakfast box we supposed to have hard boiled eggs, but in our three boxes in the morning saturday

was flozen in it we stayed for 5 nights, so it would have been great if there was a coin laundry in the hotel

no room service

exterior pool open until 10pm

we ask for early check in and we could get it not before noon time

breakfast location was accessible to get an uber free wifi room amenities (iron and blow dryer) record player

it has a laundry room

there are a lot of homeless in this area parking available and cost 20 per day (not free) laundry machine is

no kettle or cups for morning tea... the laundry service was not working.

it will be nice to have a couple gluten free options also there is no bar or coffee shop during the day to get

the room and gym were very clean and looked quite new. the breakfasts were delicious!

i used the gym while doing some laundry; i could see the washer and dryer timer while i pedaled the stationary

nice gym in the basement where i could pedal a bike while i watched my laundry in the machines across the hall

please stock single load use drying sheets for personal laundry

quiet room; walking distance to andrew t-station (red); next to southbay shopping center; coin-op laundry

nicer breakfast area than most hies large clean room nr 305, excellent shower + amenities clean laundry room

laundry facilities and equipment in the lower level were dirty

convention for kids competition and noisy all day

one could also eat in the informal bar area

there were kids running through the halls all night

great lobby bar too

was horrendous, no on-site laundry, tv access was extremely limited

none. but if i can make a suggestion, laundry room would be nice.

no fridge no laundry

laundry is worst i ever had in my travel life

not an issue but would like to suggest that a coin laundry for guests would be great.

no guest laundry?

no laundry facilities.

quiet and safe location. you can go to subway station by walk. enough speed of wifi.

they also let us have a late check out

free parking and no hold on credit card

love the laundry facilities...like the bar...parking is a little tight, but adequate

could be a bit more spacious and the laundry was free of charge

eggs were undercooked and wet. i did not use wifi or bus. center.

the facilities (pool/fitness center) were very nice

also the breakfast was pretty

no laundry room

restaurant food was too expensive. laundry service was too expensive

month after my stay, i got a $90 charge on my credit card from the hotel for laundry

room is great, clean and comfortable, friendly staff, great room service

rking, early check in), one of the restaurants was closed, no pool, and rooftop area was meant for private

laundry room

laundry service was not available. bed was small. wifi was not stable.

no laundry

it would be very helpful if there was a coin laundry

there is no small swimming pool for kids upto 5 years as existing pool depth starts with 3

no complimentry breakfast, no laundry on site

dirty laundry left for hours by the lifts

got new sheets delivered in a dirty laundry basket

i asked for more towels & shower gel but they were waiting on the laundry to arrive so they gave me extra soap

poor ventilation in gym.gym was to small for the amount of people in it(4-5).

no laundry machine, parking is expensive

pile of laundry and trash in the hallway when we arrived

the laundry facility where perfect

- laundry lost my abercrombie boxers & slid in a lee cooper boxers without telling me

then i used the laundry service and only half of the laundry was delivered back to me, so i needed to follow

for example, you could provide mugs instead of disposable cups in the room and not wrap clean laundry in so

laundry service is good

issue i had (which was not the hotel's fault) is that i had an allergic reaction to the sheets/laundry detergent

laundry bag in room

careful if sending any laundry as takes longer than they say

t include wifi that would have been an additional charge so i had to use my hotspot no on-site laundry the

also, free wifi

the staff down in the lounge bar area were very friendly

i didn t use the hotel bar or restaurant but they were busy

no room service or restaurant due to covid.

housekeeping were superstars, especially the charming young lady that took care of laundry during our stay

food options were very limited especially in room service.

have utensils sent to the room and after 15 minutes had to go down in my pjs and walk through the bar and

the pool was closed

top location. great pool and spa. classy decor.

there was even a laundry room at the hotel

the laundry machines were 4 dollars each

the wifi (free) was very slow at times.

parking on the stadium-side of route 1, police force all exiting traffic south

coffee should be available also there should be at least oatmeal in the morning you say you offer breakfast not

it is very unfortunate for such kind of classy hotel, no gym and no laundry facilities

cheaper breakfast would be good.

breakfast wasnt worth 18$

there is a sushi bar downstairs though we didn't try it

wifi weak in the room and often did not work.

no proper laundry service, only service

good location close to everything, restaurants in walking distance, friendly staff, laundry

towels were in short supply for the entire 5 night stay until the laundry was delivered back to the hotel in

clean room, pool, close to metro and prudential center and a fountain where kids had fun

wifi often didn't work

they have a laundry facility for guests which is great if you are travelling a couple of days

elevator access to floor 3 where the gym and laundry room was

and the gym was immaculate and the best hotel gym i've ever had the pleasure to use

they accommodated my late check out

the gym is very well equipped and the pool/hot tub was wonderful

the coin laundry was clean and available most of the time

there was a laundry room and a fitness center

laundry lost my favourite clothed, even of the money was reimbursed, it doesnt

had laundry facility which was great

view of charles river - breakfast was good room and the hotel are exceptionally clean guest laundry self service

like that they have laundry service but you will need to have quarters ready or 5 or dollar bills to get change

no coin laundry facilities on site

we needed a laundry, i think every hotel needs laundry facilities this was difficult for us staying 4 nights

love the artistic decor, the breakfast, the laundry access, and the outdoor visibility from the lobby ( glass

they have laundry service but no coin machines available for guests which we did not like

no complimentary wi-fi, laundry prices seemed exorbitant

we needed to do laundry and there were machines we could use

the courtesy laundry room was very helpful

i also missed a coin laundry at the hotel, but found a good one nearby, close to whole foods

laundry was very starchy and was unable to use the washes in the shower due to the caps being

the gym is super.

the room service team was exceptional, and every meal i ordered was absolutely

no pool? no gym?

also we used the spa services which were convenient

spa is very expensive but good.

laundry service although there was a sign for it and the room smelled like feet when we arrived (it

wanted a place for laundry as we were on an extended trip, everywhere says they have laundry even signs at the

no laundry facilities

no gym no restaurant no laundry service rickety slow elevators

soaps, wish i had a little plastic laundry bag for dirty clothes

the gym is too simple

it would have been nice to have a bigger gym.

they refunded an incorrect wifi charge without problem when i reminded them of my bonvoy status.

the nespresso machine in my room was dirty, and i had to follow up to get my laundry returned

i also had to follow up with the hotel to get my laundry returned

we loved the location, peace, rooftop bar facing harvard.

beautiful rooftop and graciously arranged restaurant and bar to lighten the day

room service presentation

an item i ordered didn't come my room service so they took it off my bill

just the coffee....it is bitter and cold! however, my kids raved about the hot chiocolate!

when i saw the restaurants were too loud and noisy, the front desk helped me place a room service order with

the room was beautiful with a fireplace and great view

they allowed us early check in and called us when the room was ready at 11:30am

not have laundry, such an inexpensive addition that would be an excellent investment and a game-changer to

no coffee maker in the room. no laundry bag.

had laundry done by outside service

i think the people who were before me had a pet, and it wasn t cleaned well enough, so when i was in bed i

love the location, cleanliness, beautifully and perfect breakfast!

no laundry bag was provided

also, you can use laundry service if you pay 10 dollars per a bag

great location, flexible check in and laundry service.

the wifi could have been better and i lost my hair clip during room service.

say who stands out, but we must name joey who got us a new room, when we weren t happy with the wifi in our

the terrace bar was breathtaking with a great choice of drinks

the spa and pool were stunning

room service cooking soup that warmed my stomach

breakfast was pre-fab

wifi

staff were exceptionally courteous and the oak kitchen/bar was smashing for food and drink

room service was prompt, friendly and delicious

room appeared clean but was full of allergens (dust mites, mold, pet dander etc)

staff was great and accommodating for an early check in. we also liked the dog on the lobby.

too crowded bar, $25fee everyday for water& wifi?

no laundry service, restaurant check can't be charged to the room

the wifi is fast and free, and there are usb outlets by the bed

early check in helpful reception

accommodated our early check in request and staff was very helpful

free water, wifi, unlimited coffee and a bar/restaurant in the lobby

expensive) experience: there was no indication (written or verbal) that it was only dry cleaning laundry service

no self-laundry facilities on site or nearby. very large bed took up much of room.

the rooms are not too small, and there was space for me and my two kids to lay out our suitcases and also plenty

burger from precinct bar was not that great.

room service is amazing

additionally you advertise laundry/pressing service, but again, no

gym facilities, available 24 hours comfortable room appealing public space on ground

didn't like the fact that there was no room service

great location for fenway, very walkable and safe. awesome breakfast and friendly staff.

were so helpful, they accommodated all of our needs, room service was great, a bit pricey but the breakfast was

spacious room, refrigerator, stove, laundry, very helpful staff, good price for the

booking. com photos need updating to remove bbq and laundry, as not present now.

room had a tinge of dirty laundry smell

separate coin-operated laundry facilities

there is a coin-operated laundry room on site

the gym on site is clean with nice equipment

the bar area was also a fun place to go after

the decor and that you have the gym, office space/laptops accessible and bar area.

it did remind me of when i was in europe - meats, cheeses, bread, fruit, espresso :) visited the bar at night

= bartender was very attentive and i wasn't drinking at the bar but he saw me carrying an ice bucket

it s a basic hotel with wifi in the room but no laundry or room service etc

no laundry service facility

microwave in the room, the staff didn't know what a laundry bag was, didn't have any suggestions on where to

great location, easy parking, many restaurant and bar choices

just that hotel didn t have any breakfast but starbucks and other cafes were nearby

wish the hotel had a self laundry mat on site

were charged for laundry we didn t do

somehow we ve lost some items probably in the bed linnen laundry.

not sure if they have self-service laundry, it would be a perfect addition for families with kids traveling for

laundry service was meant to be same day