no laundry facilities, no safe in rooms

missed laundry services but it was ok.

the services were not good i had to suffer as a foreigner to find laundry, the staff were not helpful in that

i loved the pool .

i took my kids to go swimming would not have stayed and would be charged if we did

the room was very clean and comfortable we were able to bring our pet and didn't have to pay an extra fee,

basic wifi is good

near where we needed to go, clean, modern, has a swimming pool, very friendly staff.

clean, comfortable, and good breakfast

room service

laundry facilities and equipment in the lower level were dirty

was one of the worse i have ever had not tentative, not respectful and cared less of me and my 2 kids as customers

there was also a pool for them to play in for an hour or two before we continued our journey

loved the views over the river, and the large gym.

the location was just a short drive to the t station. also had very nice pool and workout room.

on the second floor, there's a laundry room with multiple washers and dryers, which was super convenient for

stom eggs for breakfast, restaurant and transportation recommendations), a full apartment, laundry& exercise,

room had a tinge of dirty laundry smell

room was next to the laundry and i heard loud banging when i was settling in

separate coin-operated laundry facilities

location, laundry room for long term stay

there is a great laundry facility and the breakfast was good

i would prefer such a nice hotel to have a bar area and laundry room for extended stays. thanks.

workout room and laundry facilities very convenient

laundry is available for 2$ only

laundry was terrible, not a good service, i do not know if this was a one time issue they had

entire staff including those in charge of the breakfast, at the front desk and housekeeping were all wonderful

the kitchen area

small swimming pool and fitness, but very clean

the room is very spacious and you have a kitchen and nice

good breakfast, there is a laundry room

there was no courtesy bar which is pretty standard in most hotels

did not have breakfast, the kids wanted mcds

niki t the bar was especially great, very attentive

bar closed early

not an issue but would like to suggest that a coin laundry for guests would be great.

none. but if i can make a suggestion, laundry room would be nice.

no fridge no laundry

laundry is worst i ever had in my travel life

was horrendous, no on-site laundry, tv access was extremely limited

could be a bit more spacious and the laundry was free of charge

love the laundry facilities...like the bar...parking is a little tight, but adequate

breakfast was perfect and good wifi

breakfast, free parking, helpful staff, quiet,good price for the amenities provided, well-appointed

it's new and clean, the breakfast is good. our kids love this hotel.

no coin laundry facilities on site

laundry room - was located deep in the south side and requires some walking through corridors and

they have laundry service but no coin machines available for guests which we did not like

the supermarket is very close (about 5 minutes on feet), there is a gym and laundry service too which were all

like that they have laundry service but you will need to have quarters ready or 5 or dollar bills to get change

laundry room was very dirty

the breakfast was a shock - instead of

is marriott - almost everything is perfect (but breakfast

the staff is professional, and the lobby including seating areas, a business center, a small bar area in the

that the pool wasn t open but that is due to covid.

no direction to the floor where the laundry room is located in the building

the gym the pool. the bigger towels for us plus size girlies.

better for kids to play

the gym the pool. the bigger towels for us plus size girlies.

the pool was too small. also, there was no housekeeping until the end of our stay.

i have wrongly been charged extra laundry of $14 which i had complained has not yet been

pool and fitness center outdoor seating area and lounge all very nice and the price was lower than

bar with limited hours

updated with full kitchen full size fridge oven dishwasher real glasses and plates etc and sink

this was a pain since their in house bar and grill was closed down and their listed in house

having the small shop, free tea/coffee, laundry and luggage storage on sight just made things so much easier

staff valet services laundry onsite with quarters available comfortable lounge areas evening reception well

self service laundry is also a plus but it's not free, costs $6 for washing and drying

one dryer in the laundry room was out of service and the other still left my small load of laundry damp

i appreciated there being a gym on the premises

everything is provided minus your own laundry

it was located right above the laundry room, so all the chemical fumes and steam came directly into our room

guest laundry

laundry facilities were handy

laundry facility in the building and bbq

free parking and wifi, courteous staff, quality linens, location, cleanliness et al.

kids in pool too late and pool was cold

everything was perfect breakfast was awesome i had a spinach omelette with cheese bacon fruit and they have a

gym is limited

hotel also has 24 hr room service

free parking - good buffett

we arrived early and inquired about early check in

hotel, pool was actually warm, breakfast had many choices including peach cobbler waffles

restaurant & bar on site

my kids loved the pool. the room was spacious and really clean. modern updated look.

need more laundry machines..

didn?t have laundry bag

excellent property. except for a no working laundry everything else was fantastic.

need more laundry machines..

my room (222) was next to laundry and shook in afternoon due to that.

i had left it in the drawer and it was finally found hours later by the police in the laundry room in the

didn t have a laundry room

the restaurant staff is not good. it is much better if the hotel has coin laundry service.

do not have laundry facilities, only one elevator working at the time

maids forget to replace laundry bags, towels (leaving a different number daily) and ice bucket bags

i also had to follow up with the hotel to get my laundry returned

the nespresso machine in my room was dirty, and i had to follow up to get my laundry returned

we loved the location, peace, rooftop bar facing harvard.

room service presentation

beautiful rooftop and graciously arranged restaurant and bar to lighten the day

location. laundry on site. pet friendly.

for the price it was great. lounge area was very nice and the staff was good with kids.

there was plenty of free parking and free internet as well

parking was a bit tricky but manageable

the pool was very small.

1 small bar soap, no lotion or makeup remover) -no conditioner in mounted dispenser in shower -no laundry bag

cleanliness. breakfast varieties. dimmable lighting. coin laundry.

it has a guest laundry which we used. staff very helpful.

cleanliness, nice staff, breakfast, gym, laundry facility

one plus was that we arrived at the hotel with quite a bit of dirty laundry

also no laundry

the restaurant / bar staff was amazing.

restaurant and bar closed, gym tiny. little pricey without those options.

room service -no toothpaste available -bar didn t open until 5 and sit down restaurant wasn t

i had trouble getting on the wifi, but the staff were really wonderful and helpful

they have a laundry facility for guests which is great if you are travelling a couple of days

elevator access to floor 3 where the gym and laundry room was

anything right inside the hotel from restaurants, to a pool/hot tub, to room service to the gym

very expensive ($45 daily), free wifi very poor and, of course, the upgrade was paying and breakfast is out of

great wifi, comfy bed nice fd staff

laundry room smelled horrible

laundry room was smelly and wasn't very clean

of laundry stacked in the hallways wasn't clean no staff long lines restaurant wasn't open as

also, there was a pile of dirty laundry and food right outside my window

room smell lightbulbs not working in room dishes in hallway no plastic laundry bag in room

was spacious, comfy, clean, location is excellent, a bit pricy, polite staff, prompt and good laundry service,

if you are a hotel you really should have a laundry room

no do it yourself laundry

the wifi in our room was nil and void until we complained then it was made easy.

quiet and relaxing , very nice gym

view of charles river - breakfast was good room and the hotel are exceptionally clean guest laundry self service

laundry lost my favourite clothed, even of the money was reimbursed, it doesnt

in house laundry was super useful

had laundry facility which was great

there was a laundry room and a fitness center

laundry service was very efficient 4

the wifi didn t work very well. i had to use my phone s data to connect.

my flight arrived early and i requested and obtained early check in

very little water) bathroom accessories (shampoo, etc) are hard to access/hard to squeeze wifi barelly works

they also have a nice laundry room for guess

there are self service options: hydration stations, microwaves, laundry room for guests

the next best part was the guest laundry and super comfy beds

laundry

wifi is near worthless.

no room service, no mini bar, no room cleaning

didn t have room service

gym was boring, like all other

bar closed at around 10

to accommodate breakfast room service at 530am

the laundry service is very prompt

the hotel met all of our needs. the restaurant had a good variety. room service was great!

we ate breakfast at the restaurant and it was excellent

it was clean and the room service food was good

location desk lighting restaurant prompt room service

water, tea and coffee bar was very appreciated

no restaurant or room service.

restaurant staff including room service person were all very wonderful

restaurant or bar at the property as well as the launching area is very small at the entrance of the hotel

pile of laundry and trash in the hallway when we arrived

then i used the laundry service and only half of the laundry was delivered back to me, so i needed to follow

the laundry facility where perfect

no laundry machine, parking is expensive

- laundry lost my abercrombie boxers & slid in a lee cooper boxers without telling me

if you are near the laundry room you can hear the washers on

we didn t use it, but if we need to do laundry it was available and maintained

also laundry facilities on 8th floor are very helpful for guests with a longer stay

the onsite laundry and gym were a great added feature

good amenities such as k-cup in small kitchen and laundry facilities on site

was flozen in it we stayed for 5 nights, so it would have been great if there was a coin laundry in the hotel

the breakfast and free coffee.

not advised when purchasing the hotel that there was pet fees $75

our heated swimming pool visits in our zebra rock star dressing gowns, easy access to restaurant bar and cofee

no room service

additionally you advertise laundry/pressing service, but again, no

didn't like the fact that there was no room service

gym facilities, available 24 hours comfortable room appealing public space on ground

the staff was so nice and helped us get an early check in

wish there was room service

no laundry room

month after my stay, i got a $90 charge on my credit card from the hotel for laundry

restaurant food was too expensive. laundry service was too expensive

great bar and food too

wouldn’t take young kids there though as not much in the hotel for them

a big plus for the free diy laundry service

the washing machine also broke down and we could not do our laundry

beautiful and spacious hotel with a wonderful restaurant, gym and laundry room !

laundry and dryer machine is free

they have housekeeping every days the place is well secured, laundry facility and a gym.

it is very unfortunate for such kind of classy hotel, no gym and no laundry facilities

the sofa bed our kids slept on was very uncomfortable

thank you soooo much for everything and the easy handling of our late check out request

have used more plates, glasses and other useful items in the mini bar considering it had a nice kitchen area

the on site restaurant was amazing for late night bite to eat and breakfast

t include wifi that would have been an additional charge so i had to use my hotspot no on-site laundry the

the pool was not great and crowded with a bunch of kids making exercise impossible.

a few spaces to work, easy to access power outlets, dimmable lighting, stable wifi

the pool and workout room were clean and had nice

the lady, patricia, who works in the bar in the lobby was very friendly and accommodating

housekeeping were superstars, especially the charming young lady that took care of laundry during our stay

the ac in our premier king suite was not working great. room service crazy expensive.

the cocktail bar became part of my daily routine

first, the hotel barely has a lobby, which is surprising for such an expensive five-star property

they made us feel so special (especially the kids) with extra amenities and treatment

careful if sending any laundry as takes longer than they say

laundry bag in room

issue i had (which was not the hotel's fault) is that i had an allergic reaction to the sheets/laundry detergent

laundry service is good

for example, you could provide mugs instead of disposable cups in the room and not wrap clean laundry in so

laundry service was not available. bed was small. wifi was not stable.

no laundry

it would be very helpful if there was a coin laundry

laundry room

parking. early check in. great restaurant that was very close validated parking

the space of the room - the friendly staffs - laundry

for added convenience, the hotel offers both same-day laundry service and a self-service laundry room on the

big room and laundry facilities

good facilities (gym, laundry room) and the staff was super nice and helpful

easy to access to the parking at the back and the laundry room located at the 2nd floor is quite helpful; it

breakfast was excellent and tasted great

breakfast was great

hotel was beautiful, the rooms attractive and breakfast was fantastic

great breakfast w best scones i've ever eaten

very quiet, comfortable bed, and great kitchen

used the hotel laundry service which ended up disastrous

disappointed with the laundry, so small and dirty. and no breakfast provided.

room service was excellent. i loved the burger!!

very easy access to mit and kendall/mit station. fantastic gym facility. very helpful staff.

great amenities such as gym, valet parking, and good

laundry: you need to pay for a load of wash ($2

the fitness room open 24hrs, the self service laundry room are plusses

breakfast choices, the roomy suite-like accommodations, the fully equipped kitchen, the smart tv,

i was disappointed that the bar was not open during the week

everything looked brand new, comfortable beds, nice size kitchen, and bathroom as well

wifi is not complementary as well as breakfast which is a complete scandal !

the room service team was exceptional, and every meal i ordered was absolutely

also we used the spa services which were convenient

spa is very expensive but good.

the room service was exceptionally excellent

no proper laundry service, only service

towels were in short supply for the entire 5 night stay until the laundry was delivered back to the hotel in

good location close to everything, restaurants in walking distance, friendly staff, laundry

loved how pet-friendly the hotel is

i had to call the front desk to get the parents of the kids across the hall to make them stop screaming at 12

laundry was very starchy and was unable to use the washes in the shower due to the caps being

no complimentary wi-fi, laundry prices seemed exorbitant

i wish there was self laundry service

the courtesy laundry room was very helpful

i also missed a coin laundry at the hotel, but found a good one nearby, close to whole foods

especially our first night and after a long trip we couldn't rest because a family with kids were staying in

see above re breakfast. room service was good generally.

room service was very quick and delicious

wood burning fireplace!!!!

wifi was free but very slow. i turned off the wifi on my phone just so things could load.

they refunded an incorrect wifi charge without problem when i reminded them of my bonvoy status.

the gym is too simple

it would have been nice to have a bigger gym.

no gym no restaurant no laundry service rickety slow elevators

laundry service although there was a sign for it and the room smelled like feet when we arrived (it

wanted a place for laundry as we were on an extended trip, everywhere says they have laundry even signs at the

no self serve laundry nearby.

bit expansive imo no parking, can park across the street for 40$ for 24h a guest laundry facilities would have

also, you can use laundry service if you pay 10 dollars per a bag

great location, flexible check in and laundry service.

no laundry bag was provided

breakfast pastries were fresh and very good

and i am glad they had breakfast

not have laundry, such an inexpensive addition that would be an excellent investment and a game-changer to

had laundry done by outside service

no coffee maker in the room. no laundry bag.

redeemable card at the restaurant on one side or the deli on the other side, or to use toward room service- so

thank you so much for allowing my pet as well. the best pet-friendly hotel i've ever had!

bar and restaurant was

crazy that we pay for wifi with city rates

too crowded bar, $25fee everyday for water& wifi?

room service was prompt, friendly and delicious

breakfast in the oak room was great - best pancakes ever!

breakfast was disappointing

excellent service and wonderful breakfast .

bathroom not cleaned before arrival. property offered a breakfast credit as compensation

worst thing ;-) was when i asked for a soft boiled egg and got a hard boiled egg

wifi

a little pricey, inconvenient personally laundry service

no facilities like laundry, gym

no laundry on site street traffic very clearly heard at all hours

breakfast was great, with a variety of options daily

the desk, whose name i can't recall, called a couple of places for us to check on whether their kitchens were

no in-house laundry service

breakfast was lack luster and one of the washing machines was out of order which made laundry a little tricky

on top of that, the internet didn't work after new years, and they had no laundry available either

early check in

was clean and quite friendly me bernard with the dread help us with the wifi cause we were having problem even

expensive) experience: there was no indication (written or verbal) that it was only dry cleaning laundry service

no self-laundry facilities on site or nearby. very large bed took up much of room.

comfortable room. super quick checkin. great room service.

small but well equipped gym

wifi totally doesn't work in rooms but they know this and are upgrading the connection

bed was uncomfortable, and gym was pretty small

breakfast bar was great

in-room a/c very noisy wifi too slow to be useful, difficult to log on

location, fast lift, gym

location, the gym, cleanliness of the room

laundry and gym within the premise is really good

the laundry machine and dryer in the basement was very convenient

breakfast could be improved

not much. we had a pleasant stay. wifi was too slow.

breakfast, free wifi, free parking, free fruit/coffee/iced water 24-7, free hbo and nice size tv

no laundry service, restaurant check can't be charged to the room

get wifi in my room

just that the bar and restaurant next door were not open but still had an amazing stay.

first i was afraid of its pet friendly policy

$15.00 extra charge for wifi. time to get rid of this fee.

laundry service was meant to be same day

i wish there was a microwave, refrigerator & laundry service.

the hotel doesn t have some basic thing like microwave and laundry service

were charged for laundry we didn t do

wish the hotel had a self laundry mat on site

room located next to laundry and gym

also, no laundry on site

nice location, clean and friendly staff... nice gym

to covid no gym, no kayaks, and maid service only upon request

gym could have been a bit better

also, it says it has laundry but it only accepts quarters so i would need 16 quarters to wash and dry

were doubles not queen no laundry

they said they hadn t got laundry back

laundry using system

sports deck was amazing for the kids and adults

everything was on good level except the laundry

i really appreciated this as i havn't been to a gym since the beginning of the pandemic and it was great to

very late room service so not always done when we had been out for the day

no room service after 9:30 pm

we like room service so a lot can improve in this domain .

no coffee/tea available after 9am unless you want to sit in the restaurant or order room service

the health spa was wonderful

food delicious and bar area relaxed with a lovely atmosphere

delivered the cappuccino and bar bites with a smile

great bar area with people in black tie and jeans

room service ends early

the gym was tiny and small

got there late (10:48 am) and was told had to hurry up because kitchen was closing for breakfast orders

good location. good front desk. nice gym. comfy rooms

the ambiance of the entrance and bar area was very inviting