water, tea and coffee bar was very appreciated

restaurant staff including room service person were all very wonderful

restaurant or bar at the property as well as the launching area is very small at the entrance of the hotel

no restaurant or room service.

additionally you advertise laundry/pressing service, but again, no

room service was great

beds were comfortable and they were extremely accommodating for an early check in

everything, the bar and the staff wonderful, very kindly

excellent service at the bar, very attentive bar man

easy to access to the parking at the back and the laundry room located at the 2nd floor is quite helpful; it

laundry room was convenient

good facilities (gym, laundry room) and the staff was super nice and helpful

big room and laundry facilities

for added convenience, the hotel offers both same-day laundry service and a self-service laundry room on the

liked the location, facilities including the gym and games room and free laundry for guests

laundry and dryer machine is free

was so grateful for the complimentary laundry facilities as we were there on a rainy weekend

clean and comfortable. staff were nice, and great facilities. nice gym, game room, and laundry.

also a big plus that the hotel has self-service laundry

laundry service was very efficient 4

my flight arrived early and i requested and obtained early check in

very little water) bathroom accessories (shampoo, etc) are hard to access/hard to squeeze wifi barelly works

the wifi didn t work very well. i had to use my phone s data to connect.

super cozy atmosphere, truly delicious breakfast and very friendly staff

very quiet, comfortable bed, and great kitchen

maybe the wifi could've been better; faster and more stable.

breakfast was great

breakfast was amazing, we were not hungry until dinner and the wine was such a nice touch before

hotel had laundry machines that required quarters, but no quarters were available for change at the front

had laundry facility which was great

laundry lost my favourite clothed, even of the money was reimbursed, it doesnt

in house laundry was super useful

view of charles river - breakfast was good room and the hotel are exceptionally clean guest laundry self service

if you are a hotel you really should have a laundry room

was spacious, comfy, clean, location is excellent, a bit pricy, polite staff, prompt and good laundry service,

no do it yourself laundry

he also sets a high bar for front desk personnel and their attitude and behavior show it

great gym and breakfast

used the hotel laundry service which ended up disastrous

disappointed with the laundry, so small and dirty. and no breakfast provided.

comfortable beds, heating/ac worked fine, and a nicely-appointed gym (two racks of dumbbells, squat rack, lots

room service is good

you have to go to the lobby to pick up food--room service is extra.

the nespresso machine in my room was dirty, and i had to follow up to get my laundry returned

i also had to follow up with the hotel to get my laundry returned

room service presentation

beautiful rooftop and graciously arranged restaurant and bar to lighten the day

the lobby was great. friendly staff. awesome fitness center.

they have a laundry facility for guests which is great if you are travelling a couple of days

elevator access to floor 3 where the gym and laundry room was

king suite was very spacious and comfortable fast wifi

the gym is very small

the location is slightly far from downtown, but the hotel had free shuttle service and we were able to reach

not have any bar soap for sink or shower or conditioner

no room service and restaurant closed early for breakfast and dinner

didn t have room service

there is free wifi

proximity to harvard square, cleanliness, clean and simple decor. i enjoyed the gym as well.

no laundry on site street traffic very clearly heard at all hours

no facilities like laundry, gym

a little pricey, inconvenient personally laundry service

easy location, parking, and free breakfast had tons of options

the wifi

- laundry lost my abercrombie boxers & slid in a lee cooper boxers without telling me

then i used the laundry service and only half of the laundry was delivered back to me, so i needed to follow

the laundry facility where perfect

pile of laundry and trash in the hallway when we arrived

no laundry machine, parking is expensive

location, the gym, cleanliness of the room

breakfast bar was great

they also have a small gym (i did not check it out but was planning to when booked) location is okay, 5 min

nice rooms with refrigerator. big bathroom. nice gym

nice breakfast included located near most attractions clean friendly staff self parking

laundry and gym within the premise is really good

the laundry machine and dryer in the basement was very convenient

kids were a little disappointed they didnt have a pool but that was fine with me

hotels are generally reliable to be clean and have a decent breakfast and a comfortable bed

laundry and gym within the premise is really good

were doubles not queen no laundry

also, it says it has laundry but it only accepts quarters so i would need 16 quarters to wash and dry

laundry using system

they said they hadn t got laundry back

the pool area for the kids

also, no laundry on site

room located next to laundry and gym

i liked that the gym was on the top floor (light) and 24 hour accessible

nice location, clean and friendly staff... nice gym

requires extra payment, including water and wifi(but they had complimentary water in lobby with cups)

no laundry room

restaurant food was too expensive. laundry service was too expensive

month after my stay, i got a $90 charge on my credit card from the hotel for laundry

wouldn t take young kids there though as not much in the hotel for them

gym could have had more equipment.

it is very unfortunate for such kind of classy hotel, no gym and no laundry facilities

spacious one bedroom suite, friendly staff and good wifi and amenities

have used more plates, glasses and other useful items in the mini bar considering it had a nice kitchen area

cheaper breakfast would be good.

fiance and i think the only thing that could have been better was the food from the room service

also laundry facilities on 8th floor are very helpful for guests with a longer stay

we didn t use it, but if we need to do laundry it was available and maintained

if you are near the laundry room you can hear the washers on

the onsite laundry and gym were a great added feature

good amenities such as k-cup in small kitchen and laundry facilities on site

the supermarket is very close (about 5 minutes on feet), there is a gym and laundry service too which were all

they also have a laundry onsite and they serve breakfast daily

laundry room - was located deep in the south side and requires some walking through corridors and

there is an onsite coin laundry, bonus

love the artistic decor, the breakfast, the laundry access, and the outdoor visibility from the lobby ( glass

everything was on good level except the laundry

location friendly helpful staff clean comfortable accommodation easy valet parking pet

the bar was a little pricey but then so is boston

i really appreciated this as i havn't been to a gym since the beginning of the pandemic and it was great to

small gym but has everything you need in it

got there late (10:48 am) and was told had to hurry up because kitchen was closing for breakfast orders

garden bar was lovely, i would only have liked it to open earlier

key sign out to receive cleaning and more towels, room service didn t bring towels nor clean the room

rooms were clean. many dining / bar options on site.

room service, took over 2 hours

was flozen in it we stayed for 5 nights, so it would have been great if there was a coin laundry in the hotel

the wifi worked perfectly for me

loved the bar and restaurant on premises

of my biggest pet peeves - the air conditioner was below average

restaurant not associated with hotel so you can t charge things to room or order room service

the spa was incredible!

wifi connection not included in the rate of the room is really not acceptable!

spa was terrific. room service very good. staff throughout the hotel were outstanding.

the gym is super.

large bathroom, comfortable bed, the spa and the welcome pumpkin bread and chocolates.

free guest laundry

they had a free laundry machine and dryer

comfy beds, spacious room, had everything we needed, free laundry was a bonus

you can purchase laundry soap at the lobby

have to ask for clean laundry 24 hrs in advance

friendly irish bar and fab city bar great for cocktails complementary tea and coffee everymorning and fresh

they allowed us early check in and called us when the room was ready at 11:30am

no hand sanitizer in the gym area

there was no ac in the gym the day were there.

lovely linen, fire and lobby very welcoming, good options to eat /drink within hotel, room service was always

housekeeping were superstars, especially the charming young lady that took care of laundry during our stay

the gym was also excellent well-equipped and one of the highlights of the hotel

spa facilities not great

did not indulge in breakfast

the pool and gym area. also the great restaurant zuma

no laundry bag was provided

great location, flexible check in and laundry service.

also, you can use laundry service if you pay 10 dollars per a bag

unfortunately, i did not take advantage of the breakfast. i have latte at tradesman, etc.

wifi seemed to be unreliable while we were staying

t include wifi that would have been an additional charge so i had to use my hotspot no on-site laundry the

the kids got cold fast and could not really enjoy the pool

i didn t use the hotel bar or restaurant but they were busy

everything was great, just the wifi was slow. but it's good enough.

there are only three in the whole building and with the pool located on the seventh floor there was a lot of

for example, you could provide mugs instead of disposable cups in the room and not wrap clean laundry in so

careful if sending any laundry as takes longer than they say

laundry service is good

laundry bag in room

issue i had (which was not the hotel's fault) is that i had an allergic reaction to the sheets/laundry detergent

the gym is too simple

it would have been nice to have a bigger gym.

they refunded an incorrect wifi charge without problem when i reminded them of my bonvoy status.

no laundry facilities

wanted a place for laundry as we were on an extended trip, everywhere says they have laundry even signs at the

no self serve laundry nearby.

bit expansive imo no parking, can park across the street for 40$ for 24h a guest laundry facilities would have

soaps, wish i had a little plastic laundry bag for dirty clothes

of the city, to self park if preferred, travel using train lines within walking distance, indoor pool is located

great but the bedding for the pull out sofa was inadequate and thin - kids were freezing in bed wearing their

gym and pool facilities are nice

there is a bar service at the start of the evening

staff was a little rude, the restaurant lacked options for families/kids

not have laundry, such an inexpensive addition that would be an excellent investment and a game-changer to

had laundry done by outside service

no coffee maker in the room. no laundry bag.

kids were running around, things are going slow, everything was a mess

excellent location! asked for the late check out and i was promptly attended!

the price of the food and limited room service menu.

bar and restaurant was

the room service is great and fast

fun for kids

crazy that we pay for wifi with city rates

no complimentary wi-fi, laundry prices seemed exorbitant

i also missed a coin laundry at the hotel, but found a good one nearby, close to whole foods

the courtesy laundry room was very helpful

used free laundry to dry clothes stood out in snow at patriots nfl game

i wish there was self laundry service

towels were in short supply for the entire 5 night stay until the laundry was delivered back to the hotel in

no proper laundry service, only service

good location close to everything, restaurants in walking distance, friendly staff, laundry

rooftop pool, staff and free snacks

great location and fast room service

question we had they answered they were just lovely people and it was a beautiful facility the pool the sauna

location. doormen. butler service. room. housekeeping. room service.

ce, in 4 breakfasts)

good but not remarkable breakfast with excellent staff

wifi

laundry service was not available. bed was small. wifi was not stable.

no laundry

it would be very helpful if there was a coin laundry

laundry room

main problems: most of the time the wifi was poor or even not working in our room

staff - even the laundry team offered help

there is one elevator that is always packed with staff carrying cleaning equipment, food, dirty laundry, etc

no self laundry facilities

we asked for an early check in and within about an hour of us getting there 930 am the room was ready

so i wasn t able to get dinner from the restaurant at the hotel, but i did get breakfast (room service) it

no self-laundry facilities on site or nearby. very large bed took up much of room.

expensive) experience: there was no indication (written or verbal) that it was only dry cleaning laundry service

pet friendly

would love to be able to stay again next time possible with kids

great location, extremely polished and friendly staff and delicious room service!

incredibly helpful in all areas of the hotel (parking, help with luggage and valet on arrival, laundry service

no laundry service at the moment

hallways are very tight especially when housekeeping (and their large cleaning/laundry carts )is trying to

no guest laundry

real like to stay on this hotel for many reason , room service location and special close to any location they

as a family of 5, i appreciate laundry areas for guest use (minimal additional

laundry soap did not dissolve in washing machine

submitted items for laundry indicating that all items should be ironed and folded and twice the items came

decent room, decent location, laundry on location

kitchen in room could do with an update. parking a bit pricey

not sure if they have self-service laundry, it would be a perfect addition for families with kids traveling for

the hotel doesn t have some basic thing like microwave and laundry service

were charged for laundry we didn t do

laundry service was meant to be same day

i wish there was a microwave, refrigerator & laundry service.

bar was great, food and staff amazing

our room had a great view of the park and the pool / gym were great

look out for extra charges such as room service related to your

the health spa was wonderful

no coffee/tea available after 9am unless you want to sit in the restaurant or order room service

was not cleaned, trash never emptied, coffee and breakfast bar not appetizing or appealing and wifi not acceptable

wifi was not working

the gym treadmills were out of service

s conveniently located to easily the best bar, porters bar & grill

no gym as depicted

the laundry service is very prompt

room service was mediocre

location desk lighting restaurant prompt room service

we tried to order room service but couldn't because the grill did not have enough staff.

we first arrived the room smelt like a sweaty gym and was a little on the warm side we turned the humidifier

laundry room was very dirty

location, great staff, nice gym, fruit infused water, and bar open at breakfast and dinner

just wish we could have stayed longer to enjoy the pool

no amenities-no newspaper, no gym. also, i feel that $35 for overnight parking is excessive.

location, great staff, nice gym, fruit infused water, and bar open at breakfast and dinner

we also used the laundry facilities, which were well kept and had complimentary travel-size laundry detergent

a bed room and kitchen/living with sofa bed

there was no room service, but that s because of covid, and couldn t be avoided.

bar staff was very friendly and professional

safety bar in shower would be good.

no bar to meet our friends we visited

need a bigger gym or access to bsc next door

also breakfast is not included in prices and is very expensive

bed was comfy there were no relaxing reception areas the lifts smelt of smoke breakfast not included the trash

no laundry service, restaurant check can't be charged to the room

the wifi is fast and free, and there are usb outlets by the bed

first i was afraid of its pet friendly policy

just that the bar and restaurant next door were not open but still had an amazing stay.

get wifi in my room

the staff are not so friendly, when i ask questions about the laundry facilities, they are not so patient

the gym is a joke

staff, starting with sherley but extending to the valets, reception, engineers, bar men, etc were all singularly

very comfortable, pet friendly, great location, friendly staff

the best part was the bar lounge, great food drinks and bartender.

the laundry service was really slow and expensive.

to having to remind the laundry being picked up 2- 3 times

laundry service, although there's a laundromat in walking distance

the staff at breakfast were really attentive and kind even though we had 3 loud young kids

most important the mini bar in my room

also no laundry

very clean, friendly staff, free shuttle to/from cambridge

free wifi, tv with many channels,very kind and friendly staff

shuttle should be available additional hours

gym, no breakfast. room size to small

room service hours were unacceptable and may cause us to not stay at ritz any longer.

charge for spa / fitness access disappointing breakfast it is not a dedicated building, the hotel only

the bar was not open

why pay for internet and to use pool /gym when i paid 1000s for 2 nights

service at the bar was very friendly and good

bathroom,bath (tub) is past its time (painting is peeling off),showerhead with only narrow jet, laundry service

they gave full bed for party of three. mom and 2 kids.

room service was perfect

accomodated us with an early check in

the wifi didn't work very well. the price of breakfast seemed high.

the location is great, staff was friendly and helpful, love that it was pet friendly

gym and dining area is a bit bleak.

is a bar at second flour also is the check in place

the gym was great as well

a crowded loud nightclub at night with lots of young rude kids (underage

water and coffee and snacks inckuded, perfect shower, large bed, kind personnel, quick valet anf laundry

about this property- but i do wish that godfrey boston had a rooftop bar like godfrey chicago does

free early check in, late check out, comfortable beds, free giddies in the

no room service or vending machine for a late night drink

also a perfect hotel if you want to lounge around and order room service for a night, which we did

travelling across country for 2 weeks it was great to have an onsite guest coin operated laundry

they only had one washer and one dryer on site for guests to do laundry

there are no amenities. nothing. no gym, no bar, no restaurant, no business room.

bed was very comfortable the bar and restaurant were great

they hava a bar in the lobby area and you can also order food, this was nice if you didn t want to leave the

expensive no laundry facilities

wish room service was available and there was an incident with not getting our laundry back on time so that led

ability to request additional items such as laundry detergent

no any plastic for dirty clothes ?instead people s wanna bring /drop off laundry go outside

no laundry service

shops and facilities around the hotel and great laundry facilities

the laundry facilities were very useful

if you don t have time for breakfast there s a small kitchen in your suite that is fully equipped with

i do wish there was a little more offerings in terms of the breakfast (ie non pork meats)

i didnotget a chance to have breakfast

staff is very friendly, hot breakfast daily.

the staff was so friendly, breakfast was amazing, and the room was very clean

clean, quiet, proximity to shopping and encore casino, as well as ability to take subway into the

clean comfortable room. good breakfast . fast check-in and check-out

gym n breakfast rooms were great

that there was no laundry room.

no complimentary water and no laundry machine. staff are not welcome

laundry service was just a block from hotel

maybe a laundry would be good

in the gym were not working for my entire stay

laundry service was horrible

modern and contemporary design, good bar and breakfast place

nice to have the restaurant & bar available

very nice staff who easily arranged for a late check out for us

fantastic location. very helpful staff. super rooms and nice gym.

no laundry service

no place to hang towels to dry, but we also don't like to ask for more towels everyday (increases laundry and

staff occupied elevator with laundry bins while guests left to wait for elevator to return

location laundry

matthew and peter were extremely helpful in switching room a assisting with our

laundry quick and efficient

room service dinner was delicious

they could not solve our wifi problem bc they misspelled our name

loved my soaking tub, wood burning fireplace, and juliet balcony

we did have a poor experiance with room service what was delivered was not what was described in the menu

although the corporate website claims laundry facilities, there are none

cq in a chicago has it's own guest laundry, unlike this one

it could have laundry facility, like the club quarters in the loop - chicago, il

website says free laundry is included , but they did not honor it

cleaners tend to block one of two elevators for moving laundry

amenities and facilities complimentary laundry historical building cleanliness and comfort i would give 5 stars

staff thinks of everything, including providing detergent for laundry and an umbrella for the unexpected showers

location & room, staff were friendly & helpful, laundry facility

the laundry room on the 24th floor was very useful

free diy laundry need to be mentioned

(laundry smell seemed to have been pumped into the room somehow) i was moved to a smaller darker

superb friendly staff and the bar at night is gorgeous

room service menu

gym is expansive and well-equipped with natural light

we dined at the fed for dinner twice and had breakfast in grana

they have a nice bar that has been closed due to covid

however the moment i walked into the lobby and saw the bar and lounge area i knew i made the right decision

wifi was very intermittent and crashed frequently

location is perfect ..really cool bar with live music

arranged early check in

room service for breakfast was good

spa was excellent

some staff unfriendly, room location over entrance door noisy. was not pet friendly.

r insulin), roll away beds, late check out

staff went way above and beyond to accommodate both an early check in and a late check out

love the laundry facilities...like the bar...parking is a little tight, but adequate

could be a bit more spacious and the laundry was free of charge

stayed with 4 kids and myself

all new very nice. breakfast was an a+.

it was nice to have a working kitchen with a full fridge to use and a comfy couch to sit and relax

no laundry facilities. a lot of garbage on the streets in the neighborhood.

my paperwork stated the hotel had a laundry which i was counting on and there was no laundry.

laundry facilities or services available

was expensive and an additional charge was added to the bill for kitchen appreciation

we requested an early check in & our rooms were available at 10am which was such a bonus to our overnight in