laundry room was very dirty

pool is great- it is warm and just the right size to stretch out with a cool skylight.

and the staff in the reception area and restaurant bar were phenomenal

breakfast was not available during covid.

is marriott - almost everything is perfect (but breakfast

having the small shop, free tea/coffee, laundry and luggage storage on sight just made things so much easier

one dryer in the laundry room was out of service and the other still left my small load of laundry damp

self service laundry is also a plus but it's not free, costs $6 for washing and drying

staff valet services laundry onsite with quarters available comfortable lounge areas evening reception well

allowed for a late check out, which was definitely appreciated since we were there after a surgery

the laundry service is very prompt

it was clean and the room service food was good

i was charged facility fees for the conference room, food service, parking, and gym

no gym on premises

they cater to family of patients of the local hospitals with free breakfast as well

good breakfast, there is a laundry room

bar closed early

weren't many amenities for the price, complementary breakfast or discounted happy hours at the bar would have

is no room service

they should have in a future, a restaurant that can serve room service.

good amenities such as k-cup in small kitchen and laundry facilities on site

laundry facilities on the property

if you are near the laundry room you can hear the washers on

laundry very useful

the onsite laundry and gym were a great added feature

they have a laundry facility for guests which is great if you are travelling a couple of days

elevator access to floor 3 where the gym and laundry room was

in bedroom malfunctioned - got bad info about food on 16th floor, but had a great meal in bar on 2nd

so perfect and beyond our expectations that we even took advantage of the bar area for late night snacks

convenient free shuttle

the laundry facility where perfect

then i used the laundry service and only half of the laundry was delivered back to me, so i needed to follow

- laundry lost my abercrombie boxers & slid in a lee cooper boxers without telling me

pile of laundry and trash in the hallway when we arrived

no laundry machine, parking is expensive

laundry lost my favourite clothed, even of the money was reimbursed, it doesnt

view of charles river - breakfast was good room and the hotel are exceptionally clean guest laundry self service

the coin laundry was clean and available most of the time

in house laundry was super useful

there was a laundry room and a fitness center

was flozen in it we stayed for 5 nights, so it would have been great if there was a coin laundry in the hotel

outdoor heated pool open and wonderful

the breakfast is limited but good.the wifi needs improving.

wifi is horrible, which nowadays is not acceptable

no room service

i also had to follow up with the hotel to get my laundry returned

the nespresso machine in my room was dirty, and i had to follow up to get my laundry returned

beautiful rooftop and graciously arranged restaurant and bar to lighten the day

room service presentation

the lobby was great. friendly staff. awesome fitness center.

no laundry room

restaurant food was too expensive. laundry service was too expensive

month after my stay, i got a $90 charge on my credit card from the hotel for laundry

the hotel had kids running around and it was loud well into late night.

also i didn't receive a wifi password but i also forgot to ask

there is an onsite coin laundry, bonus

spacious room. clean and made up daily. laundry facilities. hotel reception staff. ac

no coin laundry facilities on site

laundry room - was located deep in the south side and requires some walking through corridors and

they also have a laundry onsite and they serve breakfast daily

it is very unfortunate for such kind of classy hotel, no gym and no laundry facilities

breakfast was in a sun-filled room and was delicious

cheaper breakfast would be good.

stayed over new year's eve and the hotel had a late check out the following day which was a bonus

the staff were friendly and greeted our kids with care packages upon arrival

additionally you advertise laundry/pressing service, but again, no

wifi not strong enough in my room.

room service was great

+ wifi was not working

didn't like the fact that there was no room service

t include wifi that would have been an additional charge so i had to use my hotspot no on-site laundry the

the staff down in the lounge bar area were very friendly

the pool was not great and crowded with a bunch of kids making exercise impossible.

it was a bummer the pool wasn t open

complimentary wifi with hilton honors program

housekeeping were superstars, especially the charming young lady that took care of laundry during our stay

spa facilities not great

we also thoroughly enjoyed our in-room breakfast experience, and dining at zuma restaurant

the ac in our premier king suite was not working great. room service crazy expensive.

the fitness center including a lap pool was the nicest fitness center i have used during business travel

laundry service is good

careful if sending any laundry as takes longer than they say

laundry bag in room

issue i had (which was not the hotel's fault) is that i had an allergic reaction to the sheets/laundry detergent

for example, you could provide mugs instead of disposable cups in the room and not wrap clean laundry in so

could be a bit more spacious and the laundry was free of charge

love the laundry facilities...like the bar...parking is a little tight, but adequate

breakfast is very good

also the breakfast was pretty

pool was very warm, adequate for laps and a splash, gym nice extras like

it would be very helpful if there was a coin laundry

laundry room

no laundry

laundry service was not available. bed was small. wifi was not stable.

only things we missed were gym (fitness center) and the possibility to have breakfast at the hotel

restaurant staff including room service person were all very wonderful

restaurant or bar at the property as well as the launching area is very small at the entrance of the hotel

water, tea and coffee bar was very appreciated

no restaurant or room service.

no do it yourself laundry

if you are a hotel you really should have a laundry room

was spacious, comfy, clean, location is excellent, a bit pricy, polite staff, prompt and good laundry service,

ud83dude05 also by mistake they charged my room service for water, which i did not use

good location, nice spot. liked the bar restaurant downstairs.

the fitness room open 24hrs, the self service laundry room are plusses

laundry: you need to pay for a load of wash ($2

like when i first walked in the kitchen area the fact that there was dishes there, the bed and the tv with a

breakfast choices, the roomy suite-like accommodations, the fully equipped kitchen, the smart tv, the housekeepers

at 9 security showed up because the guy downstairs wanted to sleep on a friday night and my kids were to loud

laundry service was very efficient 4

my flight arrived early and i requested and obtained early check in

very little water) bathroom accessories (shampoo, etc) are hard to access/hard to squeeze wifi barelly works

the wifi didn t work very well. i had to use my phone s data to connect.

none. but if i can make a suggestion, laundry room would be nice.

was horrendous, no on-site laundry, tv access was extremely limited

laundry is worst i ever had in my travel life

not an issue but would like to suggest that a coin laundry for guests would be great.

no fridge no laundry

no proper laundry service, only service

towels were in short supply for the entire 5 night stay until the laundry was delivered back to the hotel in

good location close to everything, restaurants in walking distance, friendly staff, laundry

location, close to symphony hall, across from prudential center updated restaurant and bar unbelievable

i had to call the front desk to get the parents of the kids across the hall to make them stop screaming at 12

gym super nice

due to covid there is no bar and restaurant, not their fault. you can still have room service.

the spa facility and staff were terrific.

the quality of room service food

large bathroom, comfortable bed, the spa and the welcome pumpkin bread and chocolates.

used free laundry to dry clothes stood out in snow at patriots nfl game

we needed to do laundry and there were machines we could use

the courtesy laundry room was very helpful

no complimentary wi-fi, laundry prices seemed exorbitant

i also missed a coin laundry at the hotel, but found a good one nearby, close to whole foods

just the coffee....it is bitter and cold! however, my kids raved about the hot chiocolate!

the bed is really big and soft. i enjoyed it. the wifi network works pretty good as well.

an item i ordered didn't come my room service so they took it off my bill

the bar and restaurant provided great food and very pleasant service

no hand sanitizer in the gym area

they refunded an incorrect wifi charge without problem when i reminded them of my bonvoy status.

the gym is too simple

it would have been nice to have a bigger gym.

no laundry facility t

soaps, wish i had a little plastic laundry bag for dirty clothes

no self serve laundry nearby.

wanted a place for laundry as we were on an extended trip, everywhere says they have laundry even signs at the

the vending machine is way over priced, there s no laundry services, the gym (which is barely anything ) is

no laundry bag was provided

great location, flexible check in and laundry service.

also, you can use laundry service if you pay 10 dollars per a bag

breakfast was ok

and i am glad they had breakfast

the nighttime clerk was nice when ice machine was broken he was prompt with getting us some kitchen

breakfast was great

wifi is very good, the beds are very comfortable, and the breakfast is excellent and included in

there were also snacks waiting for us and wine tasting at the bar in the evening

incredibly bad wifi. not suitable for work.

had laundry done by outside service

not have laundry, such an inexpensive addition that would be an excellent investment and a game-changer to

no coffee maker in the room. no laundry bag.

excellent location! asked for the late check out and i was promptly attended!

amazing location good service amazing breakfast nice staff

good facilities (gym, laundry room) and the staff was super nice and helpful

laundry room was convenient

easy to access to the parking at the back and the laundry room located at the 2nd floor is quite helpful; it

for added convenience, the hotel offers both same-day laundry service and a self-service laundry room on the

however we love the gym and the convenience of laundry facilities

thermostat worked well, room service friendly and efficient, facilities up to par

quietness of rooms, breakfast included, pet friendly

bit expensive hotel. wifi is good and fast, but had to pay some extra for that fast option.

location bar staying open past 9pm great staff

crazy that we pay for wifi with city rates

didn t have room service

bar closed at around 10

no room service and restaurant closed early for breakfast and dinner

there is free wifi

no spa, rather expensive, the bar is not open during the day

disappointed with the laundry, so small and dirty. and no breakfast provided.

used the hotel laundry service which ended up disastrous

room service was decent and sheet were always clean

room service has changed

the gym is amazing

beautiful hotel with an excellent pool, spa, and restaurants.

the staff, the breakfast on the terrace, our diner in the portuguese restaurant, coctails at the long bar

excellent customer service, cleanliness, great pool and jaccuzzi,

worst thing ;-) was when i asked for a soft boiled egg and got a hard boiled egg

the guerlin spa was amazing also and my girlfriend really enjoyed and said it was the best massage she ever

on top of that, the internet didn't work after new years, and they had no laundry available either

no in-house laundry service

breakfast was lack luster and one of the washing machines was out of order which made laundry a little tricky

location was great. great staff and breakfast was delicious.

very good attention at front desk. clean rooms, good wifi.

no self-laundry facilities on site or nearby. very large bed took up much of room.

expensive) experience: there was no indication (written or verbal) that it was only dry cleaning laundry service

if you re traveling with a pet, sure there is a pet deposit but with that you get a whole lot of goodies,

pet friendly

the wifi was rather weak.

no laundry service, restaurant check can't be charged to the room

free water, wifi, unlimited coffee and a bar/restaurant in the lobby

just that the bar and restaurant next door were not open but still had an amazing stay.

$15.00 extra charge for wifi. time to get rid of this fee.

get wifi in my room

i wish there was a microwave, refrigerator & laundry service.

wish the hotel had a self laundry mat on site

the hotel doesn t have some basic thing like microwave and laundry service

laundry service was meant to be same day

were charged for laundry we didn t do

the gym is very small and needs a renovation.

no coffee/tea available after 9am unless you want to sit in the restaurant or order room service

food delicious and bar area relaxed with a lovely atmosphere

needed to call for a bar of soap and wash cloths

swimming pool was small

everything was on good level except the laundry

nothing. the gym is inadequate, but they have an agreement with the bhac, and that works well.

room service between 9pm and 7:30 am

good wifi

very late room service so not always done when we had been out for the day

travelling across country for 2 weeks it was great to have an onsite guest coin operated laundry

they only had one washer and one dryer on site for guests to do laundry

the bed was extremely comfortable, the room service was very attentive and polite.

breakfast was delicious, and michael, our server was great

the facilities (eg gym) in the hotel are very limited, old and dated

the laundry service was really slow and expensive.

laundry service, although there's a laundromat in walking distance

to having to remind the laundry being picked up 2- 3 times

staff were very professional from room service and house keeping

but a price list for mini bar and sundry items in the room would be nice

liked the location, facilities including the gym and games room and free laundry for guests

was so grateful for the complimentary laundry facilities as we were there on a rainy weekend

the washing machine also broke down and we could not do our laundry

a big plus for the free diy laundry service

also a big plus that the hotel has self-service laundry

is a bar at second flour also is the check in place

excellent gym

a crowded loud nightclub at night with lots of young rude kids (underage

gym and dining area is a bit bleak.

but, they did give us casino chips to use for food/drink

maybe a laundry would be good

laundry service was just a block from hotel

no complimentary water and no laundry machine. staff are not welcome

that there was no laundry room.

kitchen closed early for room service friday night. was compensating with 3 breakfast vouchers.

good price but with that comes partying kids in the rooms

great bar and awesome room !

didn't expect to pay a pet fee of $100

good price but with that comes partying kids in the rooms

at the cost, upgraded wifi should be included

a little pricey, inconvenient personally laundry service

no laundry on site street traffic very clearly heard at all hours

no facilities like laundry, gym

bedroom wasn't really nice, no sport facilities, no smart tv, no real lights, no small kitchen only a fridge

orange and multivitamin juice for breakfast was pretty watery but apple juice was fine

room located next to laundry and gym

also, no laundry on site

took kids to museum of science and my husband met a friend for celtics game so the location was perfect

we absolutely loved the pop-up christmas bar and the happy wine hour

the kids really enjoyed the back elevator for access to the cambridge mall

the services were not good i had to suffer as a foreigner to find laundry, the staff were not helpful in that

no laundry facilities, no safe in rooms

missed laundry services but it was ok.

she did not ask the usual spiel about parking, breakfast, wifi etc

the restaurant could be better for kids .

nice breakfast included located near most attractions clean friendly staff self parking

great full breakfast, good privacy and thick walls

special gift and breakfast for the marathon runners!

bed was uncomfortable, and gym was pretty small

clean, comfortable bed, great breakfast and wonderful location for accessing fenway park and downtown boston

the bar was closed but wasn t the hotel fault due to covid 19

= bartender was very attentive and i wasn't drinking at the bar but he saw me carrying an ice bucket

the decor and that you have the gym, office space/laptops accessible and bar area.

the decor and that you have the gym, office space/laptops accessible and bar area.

bar and restaurant area very accommodating and nice

laundry and gym within the premise is really good

the laundry machine and dryer in the basement was very convenient

the breakfast was not good.

wifi works well

their wifi is on and off; i even upgraded my internet access by paying extra, and there was still poor

the bar area was lively with great service and drinks

room service hours were unacceptable and may cause us to not stay at ritz any longer.

service at the bar was very friendly and good

the bar was not open

charge for spa / fitness access disappointing breakfast it is not a dedicated building, the hotel only

water and coffee and snacks inckuded, perfect shower, large bed, kind personnel, quick valet anf laundry

gym is a bit of as afterthought. i didn't bother

got three different versions when i asked for a late check out, there was no room service and no spa facilities

enjoyed my visit to the restaurant, coffee shop and gym

nice small gym, perfect for a short

nothing to complain but it would be nice if there is laundry room.

ability to request additional items such as laundry detergent

no laundry service

expensive no laundry facilities

wish room service was available and there was an incident with not getting our laundry back on time so that led

please stock single load use drying sheets for personal laundry

good breakfast! front desk was helpful! gym and laundry was great!

dryer in laundry was not working.

then during the night my sister hand wash her laundry im the tub, some how she forgot to shut the tub so it

nicer breakfast area than most hies large clean room nr 305, excellent shower + amenities clean laundry room

also no laundry

noisy location on the roundabout. not clear on website that room service is not available.

staff was friendly and free shuttle service made life easier

they gave me a voucher for the gym down the

long-standing policy of being pet-friendly.

no kettle or cups for morning tea... the laundry service was not working.

there are a lot of homeless in this area parking available and cost 20 per day (not free) laundry machine is

it has a laundry room

room was nice. coffee bar had nice areas for seating

the bar and restaurant - bartender and waitress were not very friendly tho

no laundry service facility

microwave in the room, the staff didn't know what a laundry bag was, didn't have any suggestions on where to

it s a basic hotel with wifi in the room but no laundry or room service etc

the rooftop bar was fantastic!

the gym was nice too and i used this twice during my stay

bed was comfy there were no relaxing reception areas the lifts smelt of smoke breakfast not included the trash

need a bigger gym or access to bsc next door

no bar to meet our friends we visited

also breakfast is not included in prices and is very expensive

the staff are not so friendly, when i ask questions about the laundry facilities, they are not so patient

very comfortable, pet friendly, great location, friendly staff

much service for kids, no welcome drink for kids

bar area was really nice

part of town to walk around right across the street from boston common and beantown grill and bar right next

bathroom,bath (tub) is past its time (painting is peeling off),showerhead with only narrow jet, laundry service

big deal for me, but definitely something to ask about if you have difficulty with stairs, small kids or whatever

they asked for $150 per day for a pet

great, i had room service

big deal for me, but definitely something to ask about if you have difficulty with stairs, small kids or whatever

there is one elevator that is always packed with staff carrying cleaning equipment, food, dirty laundry, etc

no self laundry facilities

staff - even the laundry team offered help

room service was great

one evening bar didn't work, when i planned to get dinner, but it was a minor thing.

they said they hadn t got laundry back

were doubles not queen no laundry

laundry using system

also, it says it has laundry but it only accepts quarters so i would need 16 quarters to wash and dry

restaurants, bars, casino, td garden arena within a 10 minute drive

cleaners tend to block one of two elevators for moving laundry

not friendly, the family room we had was really small with pull out bed and lost two items of my laundry

although the corporate website claims laundry facilities, there are none

website says free laundry is included , but they did not honor it

no laundry facilities. small bathroom.

there also wasn t any resturant or bar on site

they do not have an on-site gym, you have to pay for a workout at a nearby gym

clean rooms, great bathroom, good breakfast

every sports bar around the area packed after a game

continental breakfast was good