none. but if i can make a suggestion, laundry room would be nice.

no fridge no laundry

not an issue but would like to suggest that a coin laundry for guests would be great.

was horrendous, no on-site laundry, tv access was extremely limited

laundry is worst i ever had in my travel life

could be a bit more spacious and the laundry was free of charge

love the laundry facilities...like the bar...parking is a little tight, but adequate

the room was great! the pool was a great bonus! staff was fantastic!

the front office lady luana was excellent. got me a room quickly despite being an early check in

we enjoyed having the kitchen and the feeling of home

missed laundry services but it was ok.

no laundry facilities, no safe in rooms

the services were not good i had to suffer as a foreigner to find laundry, the staff were not helpful in that

breakfast is excellent and good value. swimming pool wonderful. gym also spacious.

i took my kids to go swimming would not have stayed and would be charged if we did

laundry out of order, apparently for days

love the artistic decor, the breakfast, the laundry access, and the outdoor visibility from the lobby ( glass

we needed a laundry, i think every hotel needs laundry facilities this was difficult for us staying 4 nights

i also want to use the guest laundry, but was told the dryer was broken

there is an onsite coin laundry, bonus

good breakfast, there is a laundry room

they should have in a future, a restaurant that can serve room service.

perfect for me the staff was very friendly and helpful i felt safe as i was traveling alone the bar and food

there was no courtesy bar which is pretty standard in most hotels

niki t the bar was especially great, very attentive

also no laundry

complimentary shuttle service throughout cambridge was an awesome perk - we hopped it to and from harvard

the late check out time and proximity to groceries/pharmacy/hospital/coffee was perfect for my family

it's in a busy place and no where around to walk to - but not a problem thanks to the shuttles!

central location and they have shuttles to the subway and to harvard square

i also had to follow up with the hotel to get my laundry returned

the nespresso machine in my room was dirty, and i had to follow up to get my laundry returned

we loved the location, peace, rooftop bar facing harvard.

beautiful rooftop and graciously arranged restaurant and bar to lighten the day

room service presentation

if you are a hotel you really should have a laundry room

no do it yourself laundry

was spacious, comfy, clean, location is excellent, a bit pricy, polite staff, prompt and good laundry service,

on sunday the gym closed at 7 pm. the room was a little small for the price.

protocols prevented any kind of room service (even leave at the door)

laundry service was very efficient 4

my flight arrived early and i requested and obtained early check in

very little water) bathroom accessories (shampoo, etc) are hard to access/hard to squeeze wifi barelly works

the wifi didn t work very well. i had to use my phone s data to connect.

no spa, rather expensive, the bar is not open during the day

to accommodate breakfast room service at 530am

no room service, no mini bar, no room cleaning

gym was boring, like all other

no drink service, no drinks or meals offered, no room service, no music

elevator access to floor 3 where the gym and laundry room was

they have a laundry facility for guests which is great if you are travelling a couple of days

the gym was awesome

liked that the facilities like the gym and pool were open, and its proximity to the charles river

so perfect and beyond our expectations that we even took advantage of the bar area for late night snacks

the next best part was the guest laundry and super comfy beds

there are self service options: hydration stations, microwaves, laundry room for guests

laundry

they also have a nice laundry room for guess

there was a little confusion if it included kids (email confirmation says yes, easily resolved)

laundry lost my favourite clothed, even of the money was reimbursed, it doesnt

the coin laundry was clean and available most of the time

laundry facility on premises was convenient as we stayed there for one week. near whole foods.

view of charles river - breakfast was good room and the hotel are exceptionally clean guest laundry self service

hotel had laundry machines that required quarters, but no quarters were available for change at the front

laundry room was very dirty

good with some local restaurants and eating places open fairly late when i arrived, including the bar within

and the staff in the reception area and restaurant bar were phenomenal

great staff; lot of breakfast choices, beautiful room and great location!

needs to add a free breakfast

restaurant staff including room service person were all very wonderful

restaurant or bar at the property as well as the launching area is very small at the entrance of the hotel

water, tea and coffee bar was very appreciated

no restaurant or room service.

pile of laundry and trash in the hallway when we arrived

then i used the laundry service and only half of the laundry was delivered back to me, so i needed to follow

- laundry lost my abercrombie boxers & slid in a lee cooper boxers without telling me

the laundry facility where perfect

no laundry machine, parking is expensive

one dryer in the laundry room was out of service and the other still left my small load of laundry damp

self service laundry is also a plus but it's not free, costs $6 for washing and drying

staff valet services laundry onsite with quarters available comfortable lounge areas evening reception well

having the small shop, free tea/coffee, laundry and luggage storage on sight just made things so much easier

clean rooms with full kitchen.

additionally you advertise laundry/pressing service, but again, no

staff were so helpful, they accommodated all of our needs, room service was great, a bit pricey but the breakfast

gym was nice but dirty

too small a gym for hotel that size

beds were comfortable and they were extremely accommodating for an early check in

also a big plus that the hotel has self-service laundry

laundry and dryer machine is free

was so grateful for the complimentary laundry facilities as we were there on a rainy weekend

liked the location, facilities including the gym and games room and free laundry for guests

beautiful and spacious hotel with a wonderful restaurant, gym and laundry room !

the laundry service is very prompt

poor rooms which need a lot of upgrading . not a good facility. no gym. wifi kept disconnecting

had a kitchenette in the room but only 1 plate and 2 forks and 2 baby spoons

they cater to family of patients of the local hospitals with free breakfast as well

i was charged facility fees for the conference room, food service, parking, and gym

the onsite laundry and gym were a great added feature

we didn t use it, but if we need to do laundry it was available and maintained

if you are near the laundry room you can hear the washers on

also laundry facilities on 8th floor are very helpful for guests with a longer stay

laundry facilities on the property

no laundry room

month after my stay, i got a $90 charge on my credit card from the hotel for laundry

restaurant food was too expensive. laundry service was too expensive

size of my room. gym. front staffs.

the staff was super accommodating esp with with our two little kids

was flozen in it we stayed for 5 nights, so it would have been great if there was a coin laundry in the hotel

quiet (with the occasional record playing in a room); lots of amenities and no worries about wifi passwords,

we ask for early check in and we could get it not before noon time

i just wish the breakfast could have more hot food like scrambled eggs and sausages.

walking distance to great restaurants & fenway. kind staff & great breakfast!

good facilities (gym, laundry room) and the staff was super nice and helpful

laundry room was convenient

for added convenience, the hotel offers both same-day laundry service and a self-service laundry room on the

however we love the gym and the convenience of laundry facilities

big room and laundry facilities

hotel was beautiful, the rooms attractive and breakfast was fantastic

wifi is very good, the beds are very comfortable, and the breakfast is excellent and included in

no swimming pool or gym onsite (free access to nearby gym was offered though)

the breakfast was wonderful and had things all 3 of my kids liked, plus gluten free for me.

rooms are unique and classy but not weird. staff nice. location perfect. free gym.

it is very unfortunate for such kind of classy hotel, no gym and no laundry facilities

the amazing doorman gave our kids boston scrapbooks that kept them entertained in the

i was asking late check out if possible - my flight was at 7

we used items from the snack bar on this trip which were nice in vareity and reasonable in price

needs were solved smoothly and effective, large clean room with great breakfast, valet parking, kids

disappointed with the laundry, so small and dirty. and no breakfast provided.

used the hotel laundry service which ended up disastrous

the restaurant and the gym was wonderful, thanks again.

very easy access to mit and kendall/mit station. fantastic gym facility. very helpful staff.

great gym and location! the t stop is in front of the door!

spacious, clean room with kitchen. plus laundry and small fitness room

stom eggs for breakfast, restaurant and transportation recommendations), a full apartment, laundry& exercise,

there is a coin-operated laundry room on site

booking. com photos need updating to remove bbq and laundry, as not present now.

on the second floor, there's a laundry room with multiple washers and dryers, which was super convenient for

housekeeping were superstars, especially the charming young lady that took care of laundry during our stay

the cocktail bar became part of my daily routine

breakfast was a little pricey

the pool was great

breakfast was grossly over priced. room and service was excellent.

t include wifi that would have been an additional charge so i had to use my hotspot no on-site laundry the

we had a problem with our room (a large group of kids was staying on the same floor and was loud and running

call was not answered when i called for room service dining

the pool was not great and crowded with a bunch of kids making exercise impossible.

pool was great

laundry bag in room

issue i had (which was not the hotel's fault) is that i had an allergic reaction to the sheets/laundry detergent

careful if sending any laundry as takes longer than they say

laundry service is good

for example, you could provide mugs instead of disposable cups in the room and not wrap clean laundry in so

no facilities like laundry, gym

no laundry on site street traffic very clearly heard at all hours

a little pricey, inconvenient personally laundry service

kids wanted balcony view

the bed and pillows were wicked comfortable, and coffee and breakfast was great as well

gym super nice

the spa facility and staff were terrific.

the room service team was exceptional, and every meal i ordered was absolutely

also we used the spa services which were convenient

no pool? no gym?

laundry room

laundry service was not available. bed was small. wifi was not stable.

it would be very helpful if there was a coin laundry

no laundry

if i would have been with my kids and it was earlier in the night i would have left but it was already after

almost no information provided - i had to ask everything myself (how to get to the room, where is wifi password

we also enjoyed the coffee and breakfast in the morning

special gift and breakfast for the marathon runners!

they also have a small gym (i did not check it out but was planning to when booked) location is okay, 5 min

breakfast was very good, with a nice selection

were doubles not queen no laundry

laundry using system

also, it says it has laundry but it only accepts quarters so i would need 16 quarters to wash and dry

they said they hadn t got laundry back

is very outdated, tv didnt work, wifi didnt work, restaurant/bar was closed, no free parking, even worst we had

good location close to everything, restaurants in walking distance, friendly staff, laundry

no proper laundry service, only service

towels were in short supply for the entire 5 night stay until the laundry was delivered back to the hotel in

gorgeous lobby, new gym with all new equipment

the best part was that it was dog friendly, and there was no pet fee

laundry and gym within the premise is really good

the laundry machine and dryer in the basement was very convenient

wifi kept turning off

room, breakfast, parking and cleanliness

the breakfast was not good.

the bar and restaurant provided great food and very pleasant service

an item i ordered didn't come my room service so they took it off my bill

gym wasn t great but ok

room service and meals available via room service was/were excellent

was automatically charged in my card for some drinks in the hotel bar which i never took

they refunded an incorrect wifi charge without problem when i reminded them of my bonvoy status.

the gym is too simple

it would have been nice to have a bigger gym.

laundry was very starchy and was unable to use the washes in the shower due to the caps being

used free laundry to dry clothes stood out in snow at patriots nfl game

i wish there was self laundry service

the courtesy laundry room was very helpful

i also missed a coin laundry at the hotel, but found a good one nearby, close to whole foods

great location, flexible check in and laundry service.

also, you can use laundry service if you pay 10 dollars per a bag

no laundry bag was provided

the wifi could have been better and i lost my hair clip during room service.

breakfast and the bar were real nice........bartender chris ..great guy

bit expansive imo no parking, can park across the street for 40$ for 24h a guest laundry facilities would have

soaps, wish i had a little plastic laundry bag for dirty clothes

the vending machine is way over priced, there s no laundry services, the gym (which is barely anything ) is

stated there was a laundry, however there wasn't

laundry service although there was a sign for it and the room smelled like feet when we arrived (it

not have laundry, such an inexpensive addition that would be an excellent investment and a game-changer to

no coffee maker in the room. no laundry bag.

had laundry done by outside service

the staff were courteous and helpful bar 10 was

for late check out went well

also, no laundry on site

room located next to laundry and gym

am not sure why the second night, both my kids and i had severe asthmatic symptoms requiring us to take our

requires extra payment, including water and wifi(but they had complimentary water in lobby with cups)

to other cities/countries and the standards of the amenities are not up to par eg lobby area, gym

bonnie at the bar made our bar meal just great

wifi is not complimentary, this should be changed

room appeared clean but was full of allergens (dust mites, mold, pet dander etc)

location is awesome and we had a really good breakfast sandwich

paid wifi

free guest laundry

appreciated the free laundry facilities and the fitness center as well

there could be more laundry facilities.

having a laundry was a nice bonus. the breakfast was excellent. the location was close to the

comfy beds, spacious room, had everything we needed, free laundry was a bonus

breakfast, but i still prefer the european mix of buffet and a la carte menu

facilities and room information access via wifi only

room service cooking soup that warmed my stomach

the terrace bar was breathtaking with a great choice of drinks

amazing staff, location, room, spa, pool

the fitness room open 24hrs, the self service laundry room are plusses

laundry: you need to pay for a load of wash ($2

ice machine on our floor was not working and they were quick to grab us a bucket from the kitchen

kitchen in the room.

the hotel breakfast, space, and amenities.

everything was on good level except the laundry

is a fireplace in the lobby that we were looking forward to

in room service can be ordered from the tv which is a great idea except that the options are limited

gym is small

everyone was so friendly, including the bar staff

it is a hotel just to get some sleep also no laundry facilties or eating places in walking distance

guest laundry not provided

liked suites with pull out couch, good breakfast, friendly staff, and laundry facilities.

enough; swimming pool is very small with the changing room a slight distance away; coin-slotted laundry machine

very good food, especially for kids.

expensive) experience: there was no indication (written or verbal) that it was only dry cleaning laundry service

no self-laundry facilities on site or nearby. very large bed took up much of room.

the rooms are not too small, and there was space for me and my two kids to lay out our suitcases and also plenty

location was excellent, there is a nice trendy bar below ground level but outside

precinct bar and kitchen was lovely too

there is a bar service at the start of the evening

staff was a little rude, the restaurant lacked options for families/kids

the decor, the staff, the room, the gym, the pool, the cleanliness, the location

and the wifi was great for work

accessibility to ice, room service, and a more equipped room.

with crib they give us the most noisy room ever the were partying so if you are a couple with kids just find

also, room service was not available which i think is weird during covid because it seems more

good price but with that comes partying kids in the rooms

well the gym could have been a little bit bigger

the hotel supposedly gave us a pet free room

laundry facilities and equipment in the lower level were dirty

convention for kids competition and noisy all day

was one of the worse i have ever had not tentative, not respectful and cared less of me and my 2 kids as customers

only thing that stink was the pool being closed but thats bout it

pet friendly was a plus

i wish there was a microwave, refrigerator & laundry service.

not sure if they have self-service laundry, it would be a perfect addition for families with kids traveling for

laundry service was meant to be same day

somehow we ve lost some items probably in the bed linnen laundry.

wish the hotel had a self laundry mat on site

no laundry service, restaurant check can't be charged to the room

free water and wifi

just that the bar and restaurant next door were not open but still had an amazing stay.

accommodated our early check in request and staff was very helpful

restaurant and bar down stairs

staff was so friendly and great with my kids

great bar area with people in black tie and jeans

also enjoyed the bar area

staff was so friendly and great with my kids

our room had a great view of the park and the pool / gym were great

gym and swimming pool

waited two hours for order for room service

gym was ok. location was good.

pool and hot tub were amazing! conceirge floor was wonderful. everyone was nice and helpful!

) way, way overpriced room service ( no lie, charging $18 for eggs and sausage, $50 for a $9 bottle of wine)

the laundry facilities were very useful

shops and facilities around the hotel and great laundry facilities

place lots of attractions nearby assembly row encore casino great restaurants in vicinity and boston isnt

space, the bathroom, the location, the metro in front, the breakfast, mostly the egg and ham english muffin,

i didnotget a chance to have breakfast

amazing breakfast

the staff was so friendly, breakfast was amazing, and the room was very clean

clean comfortable room. good breakfast . fast check-in and check-out

breakfast is ok.

staff is very friendly, hot breakfast daily.

the laundry service was really slow and expensive.

laundry service, although there's a laundromat in walking distance

to having to remind the laundry being picked up 2- 3 times

extremely disrespectful… continuing their parties in the hallways after 2am and families with kids screaming

great gym and lived the room decor

they only had one washer and one dryer on site for guests to do laundry

travelling across country for 2 weeks it was great to have an onsite guest coin operated laundry

room service and house keeping was excellent

breakfast/dinner restaurant option, 10 post fit the basic requirements, a true restaurant w/room service would

our room has very large which was great with two teenage kids

great location and fun theming. check in was easy, and they allowed early check in, no problem.

the location is great, staff was friendly and helpful, love that it was pet friendly

staff was exceptional. great location and very pet friendly.

room comfy with wifi, big tv and floor to ceiling windows

excellent gym

breakfast was lack luster and one of the washing machines was out of order which made laundry a little tricky

no in-house laundry service

on top of that, the internet didn't work after new years, and they had no laundry available either

breakfast was great and the coffee and tea bar all day was a nice extra

the swimming pool is clean and the temperature was estimated to be 72

everything is provided minus your own laundry

guest laundry

laundry facilities were handy

clean rooms.breakfast is good. laundry is free and fitness center is also very good.

laundry facility in the building and bbq

laundry services are forcing the user to pay cash only, without possibility to have coins paid with

there is a great laundry facility and the breakfast was good

laundry is available for 2$ only

workout room and laundry facilities very convenient

i would prefer such a nice hotel to have a bar area and laundry room for extended stays. thanks.

there is one elevator that is always packed with staff carrying cleaning equipment, food, dirty laundry, etc

staff - even the laundry team offered help

no self laundry facilities

small rooms, staff at restaurant food not speak much english, hard for kids to order

room service was great

during check in( booking took a payment but hotel had another information); mini bar was empty; room service

room service hours were unacceptable and may cause us to not stay at ritz any longer.

we were disappointed that this property did not have a pool or spa facilities.

the bar was most of the time closed and there was no foodservice at our arrival available

only room service