laundry service was not available. bed was small. wifi was not stable.

no laundry

it would be very helpful if there was a coin laundry

laundry room

the wifi signal is not good in our room, but ok in the lobby.

laundry bag in room

laundry service is good

for example, you could provide mugs instead of disposable cups in the room and not wrap clean laundry in so

issue i had (which was not the hotel's fault) is that i had an allergic reaction to the sheets/laundry detergent

careful if sending any laundry as takes longer than they say

t include wifi that would have been an additional charge so i had to use my hotspot no on-site laundry the

staff was friendly. the hotel was clean. pool was good. the view we had was wonderful.

i wanted to bring my kids for new years eve to swim and stay in a hotel for fun

there are only three in the whole building and with the pool located on the seventh floor there was a lot of

a few spaces to work, easy to access power outlets, dimmable lighting, stable wifi

housekeeping were superstars, especially the charming young lady that took care of laundry during our stay

did not indulge in breakfast

great location. very good breakfast

the spa was heavenly.

breakfast was grossly over priced. room and service was excellent.

towels were in short supply for the entire 5 night stay until the laundry was delivered back to the hotel in

no proper laundry service, only service

good location close to everything, restaurants in walking distance, friendly staff, laundry

rooftop pool, staff and free snacks

clean room, pool, close to metro and prudential center and a fountain where kids had fun

it is very unfortunate for such kind of classy hotel, no gym and no laundry facilities

the sofa bed our kids slept on was very uncomfortable

cons: we had a kitchen but no plates or cutlery included which makes no sense, garbage was not removed

stayed over new year's eve and the hotel had a late check out the following day which was a bonus

kevin at front of house was superb. he was friendly, helpful and the kids loved him.

i wish there was self laundry service

used free laundry to dry clothes stood out in snow at patriots nfl game

no complimentary wi-fi, laundry prices seemed exorbitant

laundry was very starchy and was unable to use the washes in the shower due to the caps being

the courtesy laundry room was very helpful

was flozen in it we stayed for 5 nights, so it would have been great if there was a coin laundry in the hotel

we enjoyed room service for dinner from the onsite restaurant

the breakfast and free coffee.

not a big deal but didn't get room service on second day.

also pet friendly

the fitness room open 24hrs, the self service laundry room are plusses

laundry: you need to pay for a load of wash ($2

kitchen is too small.

at 9 security showed up because the guy downstairs wanted to sleep on a friday night and my kids were to loud

breakfast choices, the roomy suite-like accommodations, the fully equipped kitchen, the smart tv, the housekeepers

bar boulud was very mediocre, had nothing to do with daniel boulud's talent

due to covid there is no bar and restaurant, not their fault. you can still have room service.

also we used the spa services which were convenient

due to covid there is no bar and restaurant, not their fault. you can still have room service.

room service not good restaurant affiliated to hotel gave me poor service

the vending machine is way over priced, there s no laundry services, the gym (which is barely anything ) is

no self serve laundry nearby.

wanted a place for laundry as we were on an extended trip, everywhere says they have laundry even signs at the

no gym no restaurant no laundry service rickety slow elevators

no laundry facilities

the gym is too simple

it would have been nice to have a bigger gym.

they refunded an incorrect wifi charge without problem when i reminded them of my bonvoy status.

friendly staff with a great atmosphere in the lobby with the lighting and fireplace

the small gym had all the basic equipment travelers would need and the location was superb

room was one of the most spacious i ever been into a hotel (double queen with fireplace)

no hand sanitizer in the gym area

wifi got a bit slow at times.

restaurant food was too expensive. laundry service was too expensive

month after my stay, i got a $90 charge on my credit card from the hotel for laundry

no laundry room

e to position)

and my kids immediately commented on how funny and personable the staff were

no coffee maker in the room. no laundry bag.

not have laundry, such an inexpensive addition that would be an excellent investment and a game-changer to

had laundry done by outside service

mini bar wasn t stocked

were some unsupervised kids that had rooms adjacent to our room and they were playing soccer at 10:30pm in the

great location, flexible check in and laundry service.

also, you can use laundry service if you pay 10 dollars per a bag

no laundry bag was provided

the cafe downstairs was delicious, great for breakfast and a late night dessert/drink

there were some changes because of covid-19 - the bar was closed, and the continental breakfast was a selection

good amenities such as k-cup in small kitchen and laundry facilities on site

laundry very useful

laundry facilities on the property

we didn t use it, but if we need to do laundry it was available and maintained

if you are near the laundry room you can hear the washers on

good but not remarkable breakfast with excellent staff

the guerlin spa was amazing also and my girlfriend really enjoyed and said it was the best massage she ever

a bit of long waiting time for the breakfast on weekends.

facilities and room information access via wifi only

amazing staff, location, room, spa, pool

the room service is great and fast

room service was prompt, friendly and delicious

the lounge offered coffee tea and soft drinks all day, happy hour w light bites from 5-7, and breakfast buffet

excellent location, gorgeous interior, fun and trendy bar. pet friendly but upscale.

the free wifi does not work on ios devices and windows 10 laptop

no laundry service, restaurant check can't be charged to the room

$15.00 extra charge for wifi. time to get rid of this fee.

so cute! very pet welcoming and accommodating. definitely will stay again

) (i think it's a very pet friendly hotel) and i paid $25 to 'adopt' him and got to take him home

the wifi is fast and free, and there are usb outlets by the bed

expensive) experience: there was no indication (written or verbal) that it was only dry cleaning laundry service

no self-laundry facilities on site or nearby. very large bed took up much of room.

room service

i ordered room service and also dined at the hotel s restaurant and found the food to be excellent

view was nothing to write home about, and the restaurant/bar were covid closed

breakfast was lack luster and one of the washing machines was out of order which made laundry a little tricky

on top of that, the internet didn't work after new years, and they had no laundry available either

no in-house laundry service

clean friendly staff fittness center pool

free breakfast

the laundry service is very prompt

first day we didn't have wifi

had a kitchenette in the room but only 1 plate and 2 forks and 2 baby spoons

on the 7th floor and the water is cold the hotel is expensive considering that it does not have breakfast included

we arrived at the hotel around 5:00-5:30 on a saturday and the bar & grill associated with the hotel was closed

were charged for laundry we didn t do

not sure if they have self-service laundry, it would be a perfect addition for families with kids traveling for

i wish there was a microwave, refrigerator & laundry service.

laundry service was meant to be same day

somehow we ve lost some items probably in the bed linnen laundry.

also enjoyed the bar area

our room had a great view of the park and the pool / gym were great

did not like the room service

location was excellent overlooking the park and close to the spa and pool

bar was great, food and staff amazing

travelling across country for 2 weeks it was great to have an onsite guest coin operated laundry

they only had one washer and one dryer on site for guests to do laundry

the bar closed too early

requested early check in on day of arrival and late check out on the day we were leaving and this was

wish they had room service for breakfast.

that there was no laundry room.

laundry service was just a block from hotel

maybe a laundry would be good

no complimentary water and no laundry machine. staff are not welcome

room service was on point

to having to remind the laundry being picked up 2- 3 times

the laundry service was really slow and expensive.

laundry service, although there's a laundromat in walking distance

our kids locked some items in

hubby loved gym, water station

gym and dining area is a bit bleak.

also, at the bar they have a grilled cheese sandwich with some pesto sauce in it and that thing is absolutely

it also came with a free rooftop bar drink ticket but there was no one else there and it's just a server stuffed

is a bar at second flour also is the check in place

clean, wifi, good location!

bar and restaurant area very accommodating and nice

the gym on site is clean with nice equipment

the decor and that you have the gym, office space/laptops accessible and bar area.

our son liked the gym

= bartender was very attentive and i wasn't drinking at the bar but he saw me carrying an ice bucket

pile of laundry and trash in the hallway when we arrived

- laundry lost my abercrombie boxers & slid in a lee cooper boxers without telling me

then i used the laundry service and only half of the laundry was delivered back to me, so i needed to follow

the laundry facility where perfect

no laundry machine, parking is expensive

service at the bar was very friendly and good

foyer bar closed sunday evening on a holiday weekend

only room service

the bar was not open

why pay for internet and to use pool /gym when i paid 1000s for 2 nights

rooms are unique and classy but not weird. staff nice. location perfect. free gym.

wifi was a little slow and front desk not always staffed.

nice outdoor area for breakfast

great value but does not have a full bar and only a small evening restaurant

supermarkets have a large hot meal section, but if you arrive and do expect to cook a bit for kids or other

microwave in the room, the staff didn't know what a laundry bag was, didn't have any suggestions on where to

it s a basic hotel with wifi in the room but no laundry or room service etc

no laundry service facility

breakfast was great. location great. staff exceprtional

the wifi was very temperamental.

used the hotel laundry service which ended up disastrous

disappointed with the laundry, so small and dirty. and no breakfast provided.

room service is good

great amenities such as gym, valet parking, and good

you have to go to the lobby to pick up food--room service is extra.

wish room service was available and there was an incident with not getting our laundry back on time so that led

no laundry service

ability to request additional items such as laundry detergent

nothing to complain but it would be nice if there is laundry room.

expensive no laundry facilities

everything was on good level except the laundry

no room service after 9:30 pm

in room service can be ordered from the tv which is a great idea except that the options are limited

location friendly helpful staff clean comfortable accommodation easy valet parking pet

small gym but has everything you need in it

water and coffee and snacks inckuded, perfect shower, large bed, kind personnel, quick valet anf laundry

very clean and luxurious installations and the bar experience was great

could have had a proper gym

late check out

no room service or vending machine for a late night drink

however we love the gym and the convenience of laundry facilities

big room and laundry facilities

good facilities (gym, laundry room) and the staff was super nice and helpful

for added convenience, the hotel offers both same-day laundry service and a self-service laundry room on the

the space of the room - the friendly staffs - laundry

additionally you advertise laundry/pressing service, but again, no

i hadn t realised there was no room service but couldn t fault it otherwise.

spent just as much on parking (which the website didn't relay the fact that it cost anything) and room service

it has a lovely ambience , nice bar area, rooms are spacious and everything was very clean

gym facilities, available 24 hours comfortable room appealing public space on ground

nice gym in the basement where i could pedal a bike while i watched my laundry in the machines across the hall

helpful, kind and nice a large spacious room large bath good and varied breakfast free parking, laundry and pool

dryer in laundry was not working.

good breakfast! front desk was helpful! gym and laundry was great!

i used the gym while doing some laundry; i could see the washer and dryer timer while i pedaled the stationary

the gym was terrible

i would have loved to have stayed in the bar area for a nightcap but not with the loud music and teenage

good price but with that comes partying kids in the rooms

like 75-80 the entire time) 2) no early check ins 3) pretty dirty and run down 3) late night room service randomly

through hotel, walkable neighborhood away from the center, clean during covid, big bathroom, pet

it has a laundry room

no kettle or cups for morning tea... the laundry service was not working.

there are a lot of homeless in this area parking available and cost 20 per day (not free) laundry machine is

forcing my kids and i to sleep in my car out in the cold because we could not find another hotel in a city

spacious room and reliable wifi

the staff are not so friendly, when i ask questions about the laundry facilities, they are not so patient

very comfortable, pet friendly, great location, friendly staff

staff, starting with sherley but extending to the valets, reception, engineers, bar men, etc were all singularly

the best part was the bar lounge, great food drinks and bartender.

the gym is a joke

need a bigger gym or access to bsc next door

no bar to meet our friends we visited

bed was comfy there were no relaxing reception areas the lifts smelt of smoke breakfast not included the trash

also breakfast is not included in prices and is very expensive

bathroom,bath (tub) is past its time (painting is peeling off),showerhead with only narrow jet, laundry service

excellent staff and location. good gym.

we arrived after transatlantic flight at 1330 and had requested early check in which the hotel couldn t fulfil

the shower was the size of a high school gym locker

centrally located. beauty building with kids of history.

not friendly, the family room we had was really small with pull out bed and lost two items of my laundry

although the corporate website claims laundry facilities, there are none

cleaners tend to block one of two elevators for moving laundry

website says free laundry is included , but they did not honor it

no laundry facilities. small bathroom.

laundry room was very dirty

is marriott - almost everything is perfect (but breakfast

also, the breakfast was really good

good with some local restaurants and eating places open fairly late when i arrived, including the bar within

of wine in bar

one dryer in the laundry room was out of service and the other still left my small load of laundry damp

having the small shop, free tea/coffee, laundry and luggage storage on sight just made things so much easier

staff valet services laundry onsite with quarters available comfortable lounge areas evening reception well

self service laundry is also a plus but it's not free, costs $6 for washing and drying

staff was very collaborative and friendly. gym and swimming pool were also good

laundry facility on premises was convenient as we stayed there for one week. near whole foods.

hotel had laundry machines that required quarters, but no quarters were available for change at the front

there was a laundry room and a fitness center

laundry lost my favourite clothed, even of the money was reimbursed, it doesnt

in house laundry was super useful

no place to hang towels to dry, but we also don't like to ask for more towels everyday (increases laundry and

no laundry service

location laundry

staff occupied elevator with laundry bins while guests left to wait for elevator to return

the bar restaurant was excellent and the bed was heaven

(laundry smell seemed to have been pumped into the room somehow) i was moved to a smaller darker

food at the hotel is excellent and the spa services are great

gym great- nice length heated pool (i

clean and friendly the staff were the restaurants and facilities especially the pool and gym were all great

dated, but the facilities were nice, beautiful pool and solid hotel gym

room located next to laundry and gym

also, no laundry on site

to covid no gym, no kayaks, and maid service only upon request

nice hotel they have a gym-mat in the room so you can do a bit of work out or exercises in the room excellent

bonus was the pop-up holiday bar while we were there

boston old/new city, right on the bay however the bed smelled not clean/fresh wander if they do laundry between

no plastic bag to use for dirty laundry

hallways seemed to always have bags of trash and laundry in them.

they had free wifi

everything. perfect location. cleanliness. courteous staff. free wifi

no self laundry facilities

staff - even the laundry team offered help

there is one elevator that is always packed with staff carrying cleaning equipment, food, dirty laundry, etc

one bartender - regardless of their proficiency - cannot service the bar, the dining room and room service

very big bed, friendly staff and the gym had a peleton.

elevator access to floor 3 where the gym and laundry room was

they have a laundry facility for guests which is great if you are travelling a couple of days

the rooftop bar and lounge was absolutely amazing

i tried to get a late check out due to the timing of my flight and the amount i was being charged was ridiculous

king suite was very spacious and comfortable fast wifi

breakfast very mediocre .but excellent options close by

we wish the bar had been open.

located in the heart of boston, breakfast was good

there also wasn t any resturant or bar on site

continental breakfast was good

laundry facilities or services available

no laundry facilities. a lot of garbage on the streets in the neighborhood.

my paperwork stated the hotel had a laundry which i was counting on and there was no laundry.

customer service from ali at reception, who accommodated a very early check in

from the bar staff going into the kitchen to get some real maple syrup for my whiskey sour, to the bellman who

are comfortably roomy great facilities we liked the laundry room, that was helpful for a family great location

breakfast was a nice mix of hot and cold foods as well as a waffle station that was a hit amongst

breakfast was wonderful

staff were so attentive and friendly. amazing location. perfect hotel for kids.

breakfast the next morning was included and had a nice selection

laundry quick and efficient

for the room to have the ability to eat a breakfast, have a newspaper, water bottles and for wifi

mark drop at my door and select your room number and it s just as good as room service

they even had a game section on the bookshelves for kids and families

gym was moderately geared

incredibly helpful in all areas of the hotel (parking, help with luggage and valet on arrival, laundry service

hallways are very tight especially when housekeeping (and their large cleaning/laundry carts )is trying to

no guest laundry

no laundry service at the moment

we treated ourselves to room service and couldn't believe how wonderful the service and deliciousness of our

very nice to have laundry facilities

also, i used one of the washing machines to do a load of laundry and it appeared that the machine didn t even

are great - bikes, parking, grill in the outside space, laundry etc

i could use the credit for my laundry bill, if allowed

other accommodations such as gym, indoor pool and laundry also very nice spaces if needed or desired to use

location & room, staff were friendly & helpful, laundry facility

the laundry room had 2-3 washers and 2-3 dryers, all of which were free to use

free diy laundry need to be mentioned

staff thinks of everything, including providing detergent for laundry and an umbrella for the unexpected showers

amenities and facilities complimentary laundry historical building cleanliness and comfort i would give 5 stars

laundry service was horrible

but we have two little kids so if it was just me and my wife i wouldn t mind walking somewhere

two toddlers and they did everything they could to make us comfortable and get us a prioritized early check in

ev charging in garage next door

we used the gym a couple of times which was also excellent

gym, pool and laundry room all very good

dry cleaning ridiculous but laundry facilities are on site

i like the easy to use laundry room, to be honest.

i loved the location, the hotel facilities and access it gym, laundry and pool

fast wifi, comfy beds, clean, quiet. pool, gym , bar and laundry on site

sadly the pool and jacuzzi were undergoing maintenance at the time of our visit, so we didn't get to try

location overlooking the harbour, fantastic views and a lovely sunny terrace for breakfast, excellent base from

the spa was completely shut down

hotel s bar and restaurants were amazingly delicious, the location and view were phenomenal, the bed was so

breakfast was great as well as the service all the way around

this is an adorable hotel. the bar is fun, walking distance to everything, and comfortable beds.

they have a nice bar that has been closed due to covid

there is a smart tv in the room, yet one can not use the wifi to access netflix or amazon prime through it

a problem connecting laptop to wifi but not phone

wifi log in is difficult and unstable.

laundry service is a bit pricey.

of facilities, storage and laundry

the laundry service was very expensive and there is no laundromat for miles - an in house diy option

no onsite guest laundry just a very expensive laundry service pay per item

we didn't explore room service - perhaps they have coffee

we also used the laundry facilities, which were well kept and had complimentary travel-size laundry detergent

room was right next to the gym so at 7am we were woken to people dropping heavy weights on the floor and our

value and very convenient particularly when traveling with kids, breakfast was added as a disney in ice

there was no room service, but that s because of covid, and couldn t be avoided.

foldout couch mattress wasn’t super comfortable, but my kids still seemed to sleep ok on it

the laundry machine and dryer in the basement was very convenient

laundry and gym within the premise is really good

clean, offstreet/free parking, breakfast and free wifi

clean room, comfortable, convenient parking, grab and go breakfast very good, pete at the reception very nice

wifi didn't work in rooms

they also have a small gym (i did not check it out but was planning to when booked) location is okay, 5 min

we also enjoyed the coffee and breakfast in the morning

almost no information provided - i had to ask everything myself (how to get to the room, where is wifi password

clean, comfortable bed, great breakfast and wonderful location for accessing fenway park and downtown boston

in-room a/c very noisy wifi too slow to be useful, difficult to log on

a little pricey, inconvenient personally laundry service

no laundry on site street traffic very clearly heard at all hours

no facilities like laundry, gym

bedroom wasn't really nice, no sport facilities, no smart tv, no real lights, no small kitchen only a fridge

breakfast had few protein options

no laundry on site.

great location, pool was fabulous!

location, cleanliness, room service daily, staff were great

gym, pool and shower were all amazing

very nice room, great gym

while i appreciated that the hotel provided washers and dryers for self-service laundry, i was a bit put-out

great location, fantastic guest laundry room, nice sized rooms.

liked that the hotel provided washers and dryers for self-service laundry

the bar and restaurant was just as good

room service was nice. view was wonderful.

no ironing board or laundry facility!

swimming pool was too small

we had a larger party and we were sat in our own room for breakfast which was perfect for our kids

on the day of my arrival, my flight was delayed & i had a spa appointment that i would've missed & i spoke with

the gym was nice too

i also had to follow up with the hotel to get my laundry returned

the nespresso machine in my room was dirty, and i had to follow up to get my laundry returned

beautiful rooftop and graciously arranged restaurant and bar to lighten the day

room service presentation

the lobby was great. friendly staff. awesome fitness center.

laundry facilities a big bonus

it was nice having laundry facilities on the premise

north end, plentiful breakfast buffet including fabulous hot pastries, very helpful staff, handy laundry

wifi is terrible! there's no internet even though we have connected to the guest wifi!

wifi was pretty slow and difficult to use during our stay didn't see why we we're not able to park

no laundry facility in the hotel.

3 ft deep that i couldn’t do laps in it, especially when there kids in it t as well

everything. easy access to gym, pool and food. near downtown. seaport is so lovely

we enjoyed the bar in the hotel, even the food was very good

in a little to early on the 4th so we didn't get to really look around the whole hotel or use the pool