i used the laundry and it was great

was comfy, wide variety of television and entertainment on the tv, pool and hot tub were relaxing and the staff

comfort wth kids, amenities, cleanliness,staff, and the location had great dining

we were very glad to be across the parking lot from the mall, so we were easily able to get a little christmas

free parking on site

location, kitchen, and laundry on site

the laundry room was filthy with only two dryers working and sombody went thru my clothes in the

in laundry room and room

the room was next to the laundry/maintenance room and the machines were running all night along with this

quit, clean, had laundry and is close to everything!!

silence, room, kitchen, bath, staff, free 24/7 tea/coffee, all facilities including gym and laundry

stay: great location, good sized room with kitchen, friendly and helpful staff, free and clean laundry facility

friendly staff. hot beverage always available. free laundry, and exercise room.

very nice beds. free laundry

very clean and free laundry. the bed was incredibly comfortable.

property is comfortable with lots of parking

no restaurant open or room service in off hours

parking for the hotel was convient

bar tender karen was awesome - we had a lot of fun bantering with her - it was a great experience

parking was easy

having free laundry facilities is a fantastic amenity and having a laundry basket in the room was a wonderful

only half of the washers in their laundry room worked.

having a free laundry room in the hotel made things much easier

nice room and very clean buildind, also free laundry available

laundry is also available for free and easy to use

downside of our stay was the lack of laundry facilities within the hotel

very nice room (it was a room with a small kitchenette

didn t use the gym facilities but they seemed a bit lacking

smallest pool i have seenud83dude00

pool size was small

on the thermostat, yes, but you could hear nearly everything- cars/ trains outside, the laundry room downstairs

good laundry facilities at a very low cost downstairs

pool, laundry room, very cosy outside sitting area and

gym, laundry, great breakfast, atm, kitchen in room, well furnished

there was a gym and laundry facility on the property which would have been great

very clean rooms complimentary guest laundry

i love the gym and my daughter love the pool

wish the bar and restaurant were open but understand current pandemic issues.

very happy that there was a way to book the pool for the kids so they got a break

kids running loudly through hallways at night

did not gave more on request, answer was all towels were in laundry

i was able to do laundry! pool was great and room was amazing!

limited laundry facility and one of the 2 dryers would not dry

hot water, ants in room, laundry facility was small and dryer did not work, no air circulation in room led to

i was told it was the laundry room which isn t even near our room

for more towels they only could give me hand towels cuz the cleaning crew never finished the laundry this was

laundry room

in the pool was not clear and it looks like non residents people even with casual dressing has access to

charges on car parking

not enough towels left out by the pool.

couldn't find the laundry machines even though there was signage

the wifi was really slow and there was not enough towels by the pool

cheap on bus line decent breakfast indoor pool and gym

kids got food poison from mcdonalds next door, 3 of them ate mcchickens and got sick right away

carpette in the dining room was dirty. wifi sometimes cut.

we had dinner and breakfast at artisty and both were delicious

great breakfast, fantastic location. dinner on the porch with concert in the park was excellent

my room was lovely though my understanding from my booking was that i had booked a room with a fireplace

breakfast was delicious

quality was terrible it s not the artistry on the green food that you get for room service and even the food

if they had laundry facilities and the price is one so high i would have stayed there

lack of things in the room like laundry bag, electric kettle

room felt like it was a half mile from the desk and located across from the laundry and cleaning staff

commercial laundry room is washing sheets every night, the noise sounded like a helicopter, the floor kept

room was next to the laundry and work area and was loud from the workers talking and setting up

onsite laundry facilities

friendly and whenever i needed something (plates for the kitchen, toothpaste, quarters for the laundry machine

check-in; having a laundry facility; rooms had nice wall art (somewhat modern feel); price was amazing

some of the corridors and the laundry need refreshing, maybe more light or new carpet

they have a pool and excise facility and where you con do laundry it's got all the things a person needs when

long stay guests by providing regular towels, trash, toilet paper, shampoo etc & a complimentary laundry card

1) we liked the laundry area. 2) two very helpful and nice front desk guys: bernie and ethan.

guest laundry. kitchen in room. comfortable bed. great ac.

they have a kitchen efficiency to use.

is a pet-friendly hotel, and people who bring pets may be charged a fee

some improvements could be done for the rooms like providing room sandals, and also laundry services made easier

clean hotel with several good amenities, a bar that also makes food, gym, pool, laundry services, a snack area

great option for pet-friendly!

kitchen

available the next day and made plans accordingly- then we got back from breakfast to find the kitchen open and

laundry facilities great

room smelled like dirty laundry immediately

small exercise room and laundry (cheap

most the gym equipment didn t work. the tv didn t work either.

products for breakfast, noone wiping tables as people left to keep breakfast turnover cleaner, wifi slooooow,

no laundry service

no laundry facility on-site rooms are kinda small

us the worst room available next to the laundry, pool & gym

our roo. was across from the laundry room and we could hear the night shift staff talking

breakfast and free wifi was great

with hypodermic needles drug paraphernalia trash the hallways smell of something sour rotten this laundry being

full of boxes stacked badly, the door of the bending machine gets stuck, the big doors of the laundry facilities

i was very pleasantly surprised to discover we had washing machines and dryers for laundry on each floor

looking at the building from the outside, it looked awful, with laundry hanging in the windows and a lot of

laundry machines broken

room was very accommodating and the kitchen was very well stocked with cookware, plates, glasses, utensils

for a pet should be noted before you book of the fee charge

the kitchen staff was rude. they started arguing doing breakfast time

the room were spacious and bed comfortable they had a kitchenette

parking

great laundry room as well

lot of trash in the parking lot, cans overflowing outside (chick fil-a next door), no change for laundry at desk

plenty of parking space. nice laundry room.

we liked the convenience of the location and the facilities offered (workout, pool, laundry, common area with

and spacious room, nice amenities, great decor, huge flatscreen tvs, great fitness area and laundry facility,

huge room, very good kitchen, laundry room nice breakfast

clean and updated everything felt. availability of laundry services. kitchenette nice amenity.

booked for the pool, but the water was cooler than bath water and a bit too cool for me

loved everything including the pool area

we spent 4 nights and each breakfast was very very good

was a pile of used laundry on the floor outside our door; more piles of used laundry in the hall

rooms were very clean, they had a heated pool for the kids and bar for adults

the restaurant and gym facility

the pool made it feel like we were in a

clean and lovely staff with great parking

hard to get out of parking lot due to traffic . no laundry facility

no laundry facilities

i wish they had a laundry room; it would have made my stay even better!

missed having a guest laundry to catch up.on washing

laundry

early check in made it possible to get lots of rest after several nights of little to no sleep

we had a great time. the kids loved using the pool.

room had a ripped curtain and the pulley gym equipment was a little rusty (treadmills and elipticals and bike

accessible bathroom needs to have better non-skid coating on tub and a safety grab bar along the long wall and

our room was clean and comfortable and my wifi worked immediately

there was also a build up of trash over flowing from the can on the 2nd floor laundry room

no guest laundry facilities

facilities still not functioning, guest laundry, pool and bar/cafe/buffet all closed

poor wifi

friendly staff and swimming pool

1 small bar soap, no lotion or makeup remover) -no conditioner in mounted dispenser in shower -no laundry bag

cleanliness, nice staff, breakfast, gym, laundry facility

it has a guest laundry which we used. staff very helpful.

one plus was that we arrived at the hotel with quite a bit of dirty laundry

cleanliness. breakfast varieties. dimmable lighting. coin laundry.

no onsite washer, dryer for laundry

i had left it in the drawer and it was finally found hours later by the police in the laundry room in the

no place to do laundry

maids forget to replace laundry bags, towels (leaving a different number daily) and ice bucket bags

do not have laundry facilities, only one elevator working at the time

location. laundry on site. pet friendly.

for the price it was great. lounge area was very nice and the staff was good with kids.

the gym

hotel had a coffee bar with starbucks coffee

the pool was very small.

my room (222) was next to laundry and shook in afternoon due to that.

need more laundry machines..

non functional laundry

didn?t have laundry bag

need more laundry machines..

we picked this hotel because of pets allowed.

kids in pool too late and pool was cold

buffet breakfast was nice and i really enjoyed dinner at the restaurant

etra charge for wifi in the room

location, staff, gym and the availability of a pool as well as a food

room smell lightbulbs not working in room dishes in hallway no plastic laundry bag in room

also, there was a pile of dirty laundry and food right outside my window

laundry room smelled horrible

also nice to have laundry facilities

laundry room was smelly and wasn't very clean

guest laundry

it was located right above the laundry room, so all the chemical fumes and steam came directly into our room

laundry facility in the building and bbq

clean rooms.breakfast is good. laundry is free and fitness center is also very good.

laundry facilities were handy

the next best part was the guest laundry and super comfy beds

laundry

they also have a nice laundry room for guess

there are self service options: hydration stations, microwaves, laundry room for guests

there was a little confusion if it included kids (email confirmation says yes, easily resolved)

spacious, well designed rooms. good wifi and tv. very clean.

my kids loved the pool. the room was spacious and really clean. modern updated look.

that the swimming pool was closed. but due to covid, i understand.

my kids loved the pool. the room was spacious and really clean. modern updated look.

the property was clean. and location was perfect for our needs. loved it was pet friendly.

no laundry facility

no laundry service

plymouth cape cod mayflower the room service was polite

view of the frozen lake ,good hot break fast,clean an confortable room,plus i side facility nice bar with live

location, free parking, staff.

no direction to the floor where the laundry room is located in the building

no in room water- only tap water or gym water fountain(no complimentary water bottle) our window wouldn't open

the bar tender was great my old fashioned was perfect and he was very friendly

better for kids to play

indoor pool

i have wrongly been charged extra laundry of $14 which i had complained has not yet been

gym had enough to get in a workout, plus they have an indoor pool

breakfast

impressed with the kitchenette (well-equipped with microwave, fridge, dishwasher)

our breakfast in a bag consisted of one generic fruit and grain bar and a small bottle of water

noisy since the trucks load and unload all the time, there's also a humming sound coming from the laundry room

you have to walk through the laundry and bar service areas to get to the room

frayed synthetic, the rear stairs and only access from the parking lot smelled badly of mold and laundry, the

bathroom area was very small and also it doesnt have on property laundry services.

should have daily laundry facilities and owner should remove carpet running between restaurants, serving area

it is a hotel just to get some sleep also no laundry facilties or eating places in walking distance

liked suites with pull out couch, good breakfast, friendly staff, and laundry facilities.

guest laundry not provided

enough; swimming pool is very small with the changing room a slight distance away; coin-slotted laundry machine

very good food, especially for kids.

also no laundry

no room service even though the receptionist said there was

my son went to the gym, the machine made a noise , then the night staff shouted at my son who is a customer in

no dine room service; no complimentary breakfast; extra cost per day for on site parking

@ restaurant very helpful at breakfast time, @ the bar very friendly when we need a drink to relax at the end

booking. com photos need updating to remove bbq and laundry, as not present now.

spacious, clean room with kitchen. plus laundry and small fitness room

spacious room, refrigerator, stove, laundry, very helpful staff, good price for the

stom eggs for breakfast, restaurant and transportation recommendations), a full apartment, laundry& exercise,

room had a tinge of dirty laundry smell

no room service and restaurant closed early for breakfast and dinner

bar closed at around 10

nice gym

didn t have room service

proximity to harvard square, cleanliness, clean and simple decor. i enjoyed the gym as well.

amazing breakfast

breakfast is ok.

i've stayed at others in which the pets were all relegated to the ground floor, do you have any non-pet floors

breakfast was very good

the continental breakfast was well served

the laundry facilities were very useful

shops and facilities around the hotel and great laundry facilities

american-style, just about everything i could want was offered for breakfast

shower was the nicest shower ever. kitchenette and full fridge were nice.

24hour gym nearby cause loud bangs and thumping with gym goers throughout the night.

no fridge no laundry

was horrendous, no on-site laundry, tv access was extremely limited

none. but if i can make a suggestion, laundry room would be nice.

laundry is worst i ever had in my travel life

not an issue but would like to suggest that a coin laundry for guests would be great.

beautiful and spacious hotel with a wonderful restaurant, gym and laundry room !

laundry and dryer machine is free

was so grateful for the complimentary laundry facilities as we were there on a rainy weekend

liked the location, facilities including the gym and games room and free laundry for guests

the washing machine also broke down and we could not do our laundry

could be a bit more spacious and the laundry was free of charge

love the laundry facilities...like the bar...parking is a little tight, but adequate

was a family with young kids staying upstairs and it was very noisy of them stomping

the facilities (pool/fitness center) were very nice

felt the cleaning fee of $150 was a little steep for having a pet since you charge $30 a night extra

the services were not good i had to suffer as a foreigner to find laundry, the staff were not helpful in that

no laundry facilities, no safe in rooms

missed laundry services but it was ok.

crying kids, unclean rooms, no amenities, staff far from helpful

stronger wifi in the room

laundry service was very efficient 4

my flight arrived early and i requested and obtained early check in

very little water) bathroom accessories (shampoo, etc) are hard to access/hard to squeeze wifi barelly works

the wifi didn t work very well. i had to use my phone s data to connect.

was spacious, comfy, clean, location is excellent, a bit pricy, polite staff, prompt and good laundry service,

no do it yourself laundry

if you are a hotel you really should have a laundry room

and dinner from henrietta s table (and brought it up to our room as there is currently no room service) and

have to agree every day to wifi whrn i examined the folio it says internet access instead of room charges which

no laundry bag

having a laundry was a nice bonus. the breakfast was excellent. the location was close to the

free laundry machines and comfortable beds.

appreciated the free laundry facilities and the fitness center as well

we could also use the laundry room, free of charge

it has everything we need-laundry, food, kitchen, gym

parking lot not plowed thoroughly

large size of room. full kitchen.

selection of breakfast , friendly and helpful staff, clean and comfortable room - value for money

indoor pool, kitchenette

a guest laundry room

it was also nice to have laundry on-site

laundry room is relatively expensive compare to other hotels of the same range were we've been.

ok, so place was ok, laundry on site, but didnt use it,,,, but after all that

no gym in the hotel but they let you use bsc facility just 5 minutes walk

they also have a laundry onsite and they serve breakfast daily

the supermarket is very close (about 5 minutes on feet), there is a gym and laundry service too which were all

spacious room. clean and made up daily. laundry facilities. hotel reception staff. ac

there is an onsite coin laundry, bonus

they have laundry service but no coin machines available for guests which we did not like

the kids loved it

room said bathtub and spa tub which is why i got king suite

the hotels sits opposite a retail park with a bowling facility which is nice however no kids after 7pm

new and clean, nice pool for the kids

decor, pleasant staff, espresso bar in the lobby, comfortable, clean room

water, tea and coffee bar was very appreciated

no restaurant or room service.

restaurant staff including room service person were all very wonderful

restaurant or bar at the property as well as the launching area is very small at the entrance of the hotel

the nespresso machine in my room was dirty, and i had to follow up to get my laundry returned

i also had to follow up with the hotel to get my laundry returned

we loved the location, peace, rooftop bar facing harvard.

room service presentation

beautiful rooftop and graciously arranged restaurant and bar to lighten the day

it has laundry facilities and vending machines

the breakfast was excellent. appreciated the laundry facilities.

laundry, breakfast

big bed, linens good, excellent breakfast, laundry available

no working laundry. no shuttle to airport!

laundry using system

also, it says it has laundry but it only accepts quarters so i would need 16 quarters to wash and dry

they said they hadn t got laundry back

were doubles not queen no laundry

i liked the pool and recreation area great for kids

laundry facilities and equipment in the lower level were dirty

and the absence of the lock on the bathroom sliding door, which is important when you travel with kids

limited breakfast hours (7-9) with no option to provide room service

no room service

we ordered room service for dinner and it was very good quality and there is a starbucks in the lobby

they have a laundry facility for guests which is great if you are travelling a couple of days

elevator access to floor 3 where the gym and laundry room was

so perfect and beyond our expectations that we even took advantage of the bar area for late night snacks

elevator access to floor 3 where the gym and laundry room was

the gym is very well equipped and the pool/hot tub was wonderful

in house laundry was super useful

laundry lost my favourite clothed, even of the money was reimbursed, it doesnt

hotel had laundry machines that required quarters, but no quarters were available for change at the front

laundry facility on premises was convenient as we stayed there for one week. near whole foods.

view of charles river - breakfast was good room and the hotel are exceptionally clean guest laundry self service

laundry room was dirty and machine ate coins but hotel is not responsible call number

everytime we asked for more we were told they were doing laundry

no laundry on sight and the one recommended was closed.

have no fitness center in the in room book the old literature suggests you can get passes to the gym across the

we received 2 rooms first room was checked in at 10 pm in was fine my kids came in at 2 am and they were told

no facilities like laundry, gym

a little pricey, inconvenient personally laundry service

no laundry on site street traffic very clearly heard at all hours

location was good and the room had everything me we needed, even a small kitchen/ bar

great (a1), the room was always cleaned at the time we returned after all day of staying out the kitchen/dining

additionally you advertise laundry/pressing service, but again, no

great location for fenway, very walkable and safe. awesome breakfast and friendly staff.

too small a gym for hotel that size

the staff was friendly towards my family and our pet

gym facilities, available 24 hours comfortable room appealing public space on ground

location, the gym, cleanliness of the room

nice breakfast included located near most attractions clean friendly staff self parking

breakfast was very good, with a nice selection

nice rooms with refrigerator. big bathroom. nice gym

they also have a small gym (i did not check it out but was planning to when booked) location is okay, 5 min

laundry and gym within the premise is really good

the laundry machine and dryer in the basement was very convenient

breakfast was amazing. selection was great.

kids were a little disappointed they didnt have a pool but that was fine with me

their wifi is on and off; i even upgraded my internet access by paying extra, and there was still poor

easy to access to the parking at the back and the laundry room located at the 2nd floor is quite helpful; it

however we love the gym and the convenience of laundry facilities

laundry room was convenient

good facilities (gym, laundry room) and the staff was super nice and helpful

the space of the room - the friendly staffs - laundry

no laundry machine, parking is expensive

then i used the laundry service and only half of the laundry was delivered back to me, so i needed to follow

the laundry facility where perfect

- laundry lost my abercrombie boxers & slid in a lee cooper boxers without telling me

pile of laundry and trash in the hallway when we arrived

used the hotel laundry service which ended up disastrous

disappointed with the laundry, so small and dirty. and no breakfast provided.

room service was decent and sheet were always clean

wasn t much around it. our room was close to the 24 hr gym so could hear weights

amazing room service

great breakfast w best scones i've ever eaten

supermarkets have a large hot meal section, but if you arrive and do expect to cook a bit for kids or other

location the friendly, professional and helpful staff the quality and variety of the breakfast entrees the large

maybe not the best for small children (would have liked a pool if i had brought my kiddos) but perfect for a

comfortable rooms and bedding. great breakfast included. close to the kendall/mit station