having a laundry was a nice bonus. the breakfast was excellent. the location was close to the

there could be more laundry facilities.

they had a free laundry machine and dryer

we could also use the laundry room, free of charge

comfy beds, spacious room, had everything we needed, free laundry was a bonus

there could have been more of a kitchen area & a jacuzzi or a rooftop terrace.

new and clean, nice pool for the kids

there is a bar service at the start of the evening

it was a short stay, both the kids would have rather just stayed there all weekend

lobby bar is so noisy that i could not hear the young lady who was checking us in

they said they hadn t got laundry back

were doubles not queen no laundry

also, it says it has laundry but it only accepts quarters so i would need 16 quarters to wash and dry

laundry using system

the wonderful pool, kind staff, wonderful breakfast for my children and i.

was so grateful for the complimentary laundry facilities as we were there on a rainy weekend

clean and comfortable. staff were nice, and great facilities. nice gym, game room, and laundry.

the washing machine also broke down and we could not do our laundry

beautiful and spacious hotel with a wonderful restaurant, gym and laundry room !

also a big plus that the hotel has self-service laundry

the laundry facilities were very useful

shops and facilities around the hotel and great laundry facilities

my family and i found the breakfast was sufficient to start off the day

i didnotget a chance to have breakfast

american-style, just about everything i could want was offered for breakfast

the continental breakfast was well served

gym n breakfast rooms were great

breakfast was not great. missing bread and some other things.

staff is very friendly, hot breakfast daily.

breakfast was very good

a little pricey, inconvenient personally laundry service

no laundry on site street traffic very clearly heard at all hours

no facilities like laundry, gym

pretty enough for a family of 4 ( with little kids)

breakfast, service and clean room

was near all stores,td garden and the new casino

location, fast lift, gym

nice rooms with refrigerator. big bathroom. nice gym

clean, comfortable bed, great breakfast and wonderful location for accessing fenway park and downtown boston

hotel and air-conditioning very modern and small gym facilities

laundry and gym within the premise is really good

the laundry machine and dryer in the basement was very convenient

kids were a little disappointed they didnt have a pool but that was fine with me

wifi kept turning off

hotels are generally reliable to be clean and have a decent breakfast and a comfortable bed

water, tea and coffee bar was very appreciated

restaurant staff including room service person were all very wonderful

restaurant or bar at the property as well as the launching area is very small at the entrance of the hotel

no restaurant or room service.

room located next to laundry and gym

also, no laundry on site

i liked that the gym was on the top floor (light) and 24 hour accessible

gym could be bigger

room was well set up for a business traveler, yet relaxed - fast and reliable wifi meant i could partake in vcs

however we love the gym and the convenience of laundry facilities

for added convenience, the hotel offers both same-day laundry service and a self-service laundry room on the

good facilities (gym, laundry room) and the staff was super nice and helpful

laundry room was convenient

the space of the room - the friendly staffs - laundry

not have any bar soap for sink or shower or conditioner

gym was boring, like all other

no drink service, no drinks or meals offered, no room service, no music

no room service and restaurant closed early for breakfast and dinner

nice gym

disappointed with the laundry, so small and dirty. and no breakfast provided.

used the hotel laundry service which ended up disastrous

amazing room service

- they had a king sized bed room but that came with a foldout couch, not ideal if you want your kids to sleep

great amenities such as gym, valet parking, and good

breakfast was amazing, we were not hungry until dinner and the wine was such a nice touch before

breakfast was great

the bar was set high during my recent trip to

maybe not the best for small children (would have liked a pool if i had brought my kiddos) but perfect for a

we attended the red sox game (as we arrived before check in time), to providing a delicious warm breakfast

laundry service was very efficient 4

my flight arrived early and i requested and obtained early check in

very little water) bathroom accessories (shampoo, etc) are hard to access/hard to squeeze wifi barelly works

the wifi didn t work very well. i had to use my phone s data to connect.

additionally you advertise laundry/pressing service, but again, no

we weren't able to use any facilities other than the gym with few equipments

and we were given a voucher for $12 at their coffee bar in the morning, which was a surprise

are behind the toilet and super tough to reach while seated for $500 a night you have to have room service

too small a gym for hotel that size

was spacious, comfy, clean, location is excellent, a bit pricy, polite staff, prompt and good laundry service,

no do it yourself laundry

if you are a hotel you really should have a laundry room

no room service no mini bar or coffee maker uncomfortable bedding parking $$$

wi fi didn't work couldn't open the room bar (but didn't care)

guest laundry not provided

enough; swimming pool is very small with the changing room a slight distance away; coin-slotted laundry machine

it is a hotel just to get some sleep also no laundry facilties or eating places in walking distance

liked suites with pull out couch, good breakfast, friendly staff, and laundry facilities.

the pet-friendly vibe was great

submitted items for laundry indicating that all items should be ironed and folded and twice the items came

as a family of 5, i appreciate laundry areas for guest use (minimal additional

decent room, decent location, laundry on location

laundry soap did not dissolve in washing machine

kids always enjoy making their own

charged me an amenity fee for things such as newspapers/gym/and coffee in the morning

great bar and awesome room !

room, just off the main atrium, had a bar station right outside serving the atrium balcony seating

the entire lobby is a bar and quite the social scene on the weekends

room service, took over 2 hours

everything was on good level except the laundry

didn t like being charged a 7% kitchen fee when we only had drinks at the bar

rooms very comfortable beds, wifi easy, shower great, nicely warm at a bitterly cold time of year

room service was hard to contact and the restaurant was too busy to give us a

the bikes were an amazing perk. also early check in and late check out was amazing.

incredibly helpful in all areas of the hotel (parking, help with luggage and valet on arrival, laundry service

hallways are very tight especially when housekeeping (and their large cleaning/laundry carts )is trying to

no laundry service at the moment

no guest laundry

breakfast was mediocre but overall no complaints

the nespresso machine in my room was dirty, and i had to follow up to get my laundry returned

i also had to follow up with the hotel to get my laundry returned

the lobby was great. friendly staff. awesome fitness center.

room service presentation

we loved the location, peace, rooftop bar facing harvard.

no self laundry facilities

there is one elevator that is always packed with staff carrying cleaning equipment, food, dirty laundry, etc

staff - even the laundry team offered help

small gym

wish there was a bar on site but there are several within walking distance

we also used the laundry facilities, which were well kept and had complimentary travel-size laundry detergent

clean - wifi was fast enough to watch movie - staffs were friendly - supermarkets and restaurants are

way too expensive for what you get, no room service, no real restaurant

foldout couch mattress wasn’t super comfortable, but my kids still seemed to sleep ok on it

foldout couch mattress wasn t super comfortable, but my kids still seemed to sleep ok on it

continental breakfast options

of hotel amenities- said there was a bar and restaurant but there was not first night heat wasn t working in

i wasn't expecting early check in - but was able to

they do not have an on-site gym, you have to pay for a workout at a nearby gym

breakfast very mediocre .but excellent options close by

hotel had laundry machines that required quarters, but no quarters were available for change at the front

laundry lost my favourite clothed, even of the money was reimbursed, it doesnt

there was a laundry room and a fitness center

had laundry facility which was great

view of charles river - breakfast was good room and the hotel are exceptionally clean guest laundry self service

they have a laundry facility for guests which is great if you are travelling a couple of days

elevator access to floor 3 where the gym and laundry room was

there are many amenities including restaurant/bar and convenience items as well as a shuttle

parking, wifi

liked that the facilities like the gym and pool were open, and its proximity to the charles river

- laundry lost my abercrombie boxers & slid in a lee cooper boxers without telling me

the laundry facility where perfect

pile of laundry and trash in the hallway when we arrived

then i used the laundry service and only half of the laundry was delivered back to me, so i needed to follow

no laundry machine, parking is expensive

also no laundry

the room was well equipped and the wifi worked well

restaurant / bar was near the front of the hotel, very convenient

the hotel is pet friendly, has a good location that s close to everything. staff is nice too!

restaurant and bar closed, gym tiny. little pricey without those options.

wifi was very poor.

the gym facility is great too

the staff and bartenders at the bar were very nice and attentive

it is a pet friendly hotel, so you cannot complaint about dog barking in the night

we were also able to get free early check in and late check out

bed was comfy there were no relaxing reception areas the lifts smelt of smoke breakfast not included the trash

need a bigger gym or access to bsc next door

no bar to meet our friends we visited

also breakfast is not included in prices and is very expensive

laundry service was horrible

the staff was great and the restaurant and gym were excellent

modern and contemporary design, good bar and breakfast place

ev charging in garage next door

gym

laundry quick and efficient

the fireplace, view, ease of walking to sites & trolley, restaurant on site, very quiet

only complaint was that we ordered room service, i received a waffle, and it was room temperature

ice machine (but room service will bring it)

the place , was a great space for me and my kids

the staff are not so friendly, when i ask questions about the laundry facilities, they are not so patient

great staff. clean. smelt nice. nice bar / gym area

absolutely loved the location of the property and the downstairs bar was very nice as well as the wine/cocktail

staff, starting with sherley but extending to the valets, reception, engineers, bar men, etc were all singularly

the best part was the bar lounge, great food drinks and bartender.

bathroom,bath (tub) is past its time (painting is peeling off),showerhead with only narrow jet, laundry service

close to everything. early check in was super beneficial. staff was very friendly.

what i like best is the cleanliness, decor, room and room service, staff, hotel is lovely.

room service was also excellent

wifi slow

we enjoyed the buffet breakfast the swimming pool and the gym

excellent breakfast spread. pleased to have a pool.

were clean and a good location restaurant and bar downstairs full kitchen in the room all in all the fantastic

breakfast, could be better. at least add milk, for kids it is necessary.

wish the pool was a little warmer for my arthritis

good breakfast, nice swimming pool for kids, very friendly staff

absolutely everything! breakfast was outstanding

the kids loved the pool and the hotel overall was very clean with extremely friendly

issue unexpectedly no questions asked no explanation needed they free of charge offered us a late check out all

the kids loved the pool and the hotel overall was very clean with extremely friendly

no place to hang towels to dry, but we also don't like to ask for more towels everyday (increases laundry and

staff occupied elevator with laundry bins while guests left to wait for elevator to return

no laundry service

location laundry

the room was huge, clean and modern, and wifi was perfect

it is very unfortunate for such kind of classy hotel, no gym and no laundry facilities

stayed over new year's eve and the hotel had a late check out the following day which was a bonus

breakfast was in a sun-filled room and was delicious

kevin at front of house was superb. he was friendly, helpful and the kids loved him.

the rooms were fantastic. the wifi was amazing

restaurant food was too expensive. laundry service was too expensive

month after my stay, i got a $90 charge on my credit card from the hotel for laundry

no laundry room

time we came in the door, the kids from the valet parking helped us

the walls were thin but to be expected with an older building the kids in the next room were extremely loud

no laundry bag was provided

great location, flexible check in and laundry service.

also, you can use laundry service if you pay 10 dollars per a bag

however with a partner or kids, we definitely could not have fit in one room

breakfast was ok

great bar area with people in black tie and jeans

the health spa was wonderful

you could have room service as an option

location, room, bed, staff, room service, restaurant, food, and housekeeping were all amazing

look out for extra charges such as room service related to your

the room was beautiful with a fireplace and great view

wifi got a bit slow at times.

the bar and restaurant provided great food and very pleasant service

tithe room service was also still available and the food was delicious

very nice pool (the spa was under refurbishment at the time of our stay)

bar boulud was very mediocre, had nothing to do with daniel boulud's talent

room service not good restaurant affiliated to hotel gave me poor service

the room service team was exceptional, and every meal i ordered was absolutely

due to covid there is no bar and restaurant, not their fault. you can still have room service.

spa was terrific. room service very good. staff throughout the hotel were outstanding.

they also have a laundry onsite and they serve breakfast daily

i also want to use the guest laundry, but was told the dryer was broken

the supermarket is very close (about 5 minutes on feet), there is a gym and laundry service too which were all

love the artistic decor, the breakfast, the laundry access, and the outdoor visibility from the lobby ( glass

they have laundry service but no coin machines available for guests which we did not like

water and coffee and snacks inckuded, perfect shower, large bed, kind personnel, quick valet anf laundry

the gym was also nice and everything was clean

bar, friendly staff, spacious and stylish rooms and a well equipped gym

great little gym, and would have loved to use the bikes but were short of time to do so

we arrived early and early check in wasn t a problem. staff so friendly.

crazy that we pay for wifi with city rates

great location, easy access to shopping & sites, public transit posh & comfy very pet friendly

breakfast was good, overpriced but considering it was room service so that was expected

room appeared clean but was full of allergens (dust mites, mold, pet dander etc)

location bar staying open past 9pm great staff

rooms - 3-pane windows - couldn't hear the noreaster blowing outside nice gym and complimentary laundry facilities

observation deck, free laundry

free diy laundry need to be mentioned

location & room, staff were friendly & helpful, laundry facility

staff thinks of everything, including providing detergent for laundry and an umbrella for the unexpected showers

there is a smart tv in the room, yet one can not use the wifi to access netflix or amazon prime through it

however the moment i walked into the lobby and saw the bar and lounge area i knew i made the right decision

booked the hotel and free wifi was a big reason why, but we couldn t get connected the entire trip and the

the free wifi didn't work for my notebook nor my phone

no breakfast bar closed which was very disappointing

it could have laundry facility, like the club quarters in the loop - chicago, il

although the corporate website claims laundry facilities, there are none

no laundry facilities. small bathroom.

not friendly, the family room we had was really small with pull out bed and lost two items of my laundry

cleaners tend to block one of two elevators for moving laundry

laundry service was meant to be same day

the hotel doesn t have some basic thing like microwave and laundry service

not sure if they have self-service laundry, it would be a perfect addition for families with kids traveling for

were charged for laundry we didn t do

wish the hotel had a self laundry mat on site

they refunded an incorrect wifi charge without problem when i reminded them of my bonvoy status.

the gym is too simple

it would have been nice to have a bigger gym.

we were disappointed that this property did not have a pool or spa facilities.

the bar was most of the time closed and there was no foodservice at our arrival available

service at the bar was very friendly and good

room service got every item on my dinner order wrong

only room service

no coffee maker in the room. no laundry bag.

had laundry done by outside service

not have laundry, such an inexpensive addition that would be an excellent investment and a game-changer to

the kids in the hotel were very noisy and i do not think hotel management did anything about it

breakfast was excellent know they were short staff in most depts but they did an exceptional job in

it was nice having laundry facilities on the premise

north end, plentiful breakfast buffet including fabulous hot pastries, very helpful staff, handy laundry

laundry facilities a big bonus

if you are sporty there is a small gym here and it is well enough equipped to get a proper workout done to keep

wifi wasn t very strong in our room but otherwise it was faultless

no laundry facilities

soaps, wish i had a little plastic laundry bag for dirty clothes

no self serve laundry nearby.

no gym no restaurant no laundry service rickety slow elevators

stated there was a laundry, however there wasn't

the next best part was the guest laundry and super comfy beds

laundry

they also have a nice laundry room for guess

there are self service options: hydration stations, microwaves, laundry room for guests

and gorgeous, the staff was so kind and friendly, the flat screen tv was awesome, and the gym and pool were also

liked that the hotel provided washers and dryers for self-service laundry

great location, fantastic guest laundry room, nice sized rooms.

while i appreciated that the hotel provided washers and dryers for self-service laundry, i was a bit put-out

we had kids with us (6 and 10), and

the pool is nice and warm but a bit on the smaller side yet not bad for kids and with it being located on the

wish room service was available and there was an incident with not getting our laundry back on time so that led

no laundry service

ability to request additional items such as laundry detergent

expensive no laundry facilities

no any plastic for dirty clothes ?instead people s wanna bring /drop off laundry go outside

no self-laundry facilities on site or nearby. very large bed took up much of room.

expensive) experience: there was no indication (written or verbal) that it was only dry cleaning laundry service

very comfortable bed, excellent wifi,spotlessly clean in rooms & in all areas

nicely decorated, comfortable and rooms are spacious. very well located. nice gym.

gym was a bit small but you have access to a gym round the corner as a hotel guest

there are no dressing rooms in the pool area, so we had to wait around our room for hotel staff before making

the staff, the breakfast on the terrace, our diner in the portuguese restaurant, coctails at the long bar

breakfast was pre-fab

excellent service and wonderful breakfast .

location. doormen. butler service. room. housekeeping. room service.

laundry service, although there's a laundromat in walking distance

the laundry service was really slow and expensive.

to having to remind the laundry being picked up 2- 3 times

cool hotel, friendly staff, kids loved it.

more options for dinner on the room service menu.

no laundry facilities. a lot of garbage on the streets in the neighborhood.

laundry facilities or services available

my paperwork stated the hotel had a laundry which i was counting on and there was no laundry.

customer service from ali at reception, who accommodated a very early check in

feeling well arriving back at the hotel and the staff took care to assure we were allowed a very late check out

housekeeping were superstars, especially the charming young lady that took care of laundry during our stay

the pool and gym area. also the great restaurant zuma

did not like the breakfast buffet, i felt it was overpriced

have utensils sent to the room and after 15 minutes had to go down in my pjs and walk through the bar and

great location. very good breakfast

(laundry smell seemed to have been pumped into the room somehow) i was moved to a smaller darker

clean and friendly the staff were the restaurants and facilities especially the pool and gym were all great

staff from check in, to room service to housekeeping were exceptionally friendly and helpful

we dined at the fed for dinner twice and had breakfast in grana

the wifi in the gym wasn t working. a rowing machine would be great!

i wish there was self laundry service

i also missed a coin laundry at the hotel, but found a good one nearby, close to whole foods

used free laundry to dry clothes stood out in snow at patriots nfl game

we needed to do laundry and there were machines we could use

the courtesy laundry room was very helpful

t include wifi that would have been an additional charge so i had to use my hotspot no on-site laundry the

i wanted to bring my kids for new years eve to swim and stay in a hotel for fun

appreciated the late check out option as well as a coupon to use towards onsite parking and restaurant charges

great location, great room, lovely staff, loved the gym too.

the kids got cold fast and could not really enjoy the pool

staff was exceptional. great location and very pet friendly.

great location and fun theming. check in was easy, and they allowed early check in, no problem.

but, they did give us casino chips to use for food/drink

the hotel was clean and very pet friendly.

but also the bar was kinda pricey not gonna

for example, you could provide mugs instead of disposable cups in the room and not wrap clean laundry in so

laundry bag in room

issue i had (which was not the hotel's fault) is that i had an allergic reaction to the sheets/laundry detergent

careful if sending any laundry as takes longer than they say

laundry service is good

laundry very useful

also laundry facilities on 8th floor are very helpful for guests with a longer stay

the onsite laundry and gym were a great added feature

laundry facilities on the property

if you are near the laundry room you can hear the washers on

travelling across country for 2 weeks it was great to have an onsite guest coin operated laundry

they only had one washer and one dryer on site for guests to do laundry

great bar and restaurant

requested early check in on day of arrival and late check out on the day we were leaving and this was

the guest bar should be open with more hours. the television service should offer more channels.

good location close to everything, restaurants in walking distance, friendly staff, laundry

towels were in short supply for the entire 5 night stay until the laundry was delivered back to the hotel in

no proper laundry service, only service

loved that it was pet friendly and the room service was spectacular

they have the option of 2 beds in the room so can sleep 2 adults and 2 kids if required

was flozen in it we stayed for 5 nights, so it would have been great if there was a coin laundry in the hotel

there isn t room service. but, the attached restaurant is super convenient.

breakfast, rooms, room service

is no room service

fun concept, unique features (record players in rooms, guitars to use, pool), very clean/quiet/comfortable

no laundry service, restaurant check can't be charged to the room

we went for our honeymoon and they had decorated our room with rose petals,creating a very romantic atmosphere

so cute! very pet welcoming and accommodating. definitely will stay again

) (i think it's a very pet friendly hotel) and i paid $25 to 'adopt' him and got to take him home

get wifi in my room