couldn't find the laundry machines even though there was signage

the wifi was really slow and there was not enough towels by the pool

kids were swimming at 3p

pancake machine didnt work for the free breakfast but other than that it was a good stay

breakfast is basic

laundry room

for more towels they only could give me hand towels cuz the cleaning crew never finished the laundry this was

clean and cozy, good breakfast

spacious parking

pool was warm and clean

downside of our stay was the lack of laundry facilities within the hotel

large clean room, friendly staff, free parking, many restaurants with walking distance.

lobby and gym

the gym is very pleasant with its large windows and new equipment

pool, and no hottub

i was told it was the laundry room which isn t even near our room

did not gave more on request, answer was all towels were in laundry

limited laundry facility and one of the 2 dryers would not dry

i was able to do laundry! pool was great and room was amazing!

hot water, ants in room, laundry facility was small and dryer did not work, no air circulation in room led to

there is a laundry room on the first floor

laundry was convenient

very nice beds. free laundry

hot chocolate and use of a laundry

silence, room, kitchen, bath, staff, free 24/7 tea/coffee, all facilities including gym and laundry

laundry was not free vendor machines were not in working order loss money to much noise

quit, clean, had laundry and is close to everything!!

there were a lot of stores nearby within walking distance and laundry facilities downstairs

the room was next to the laundry/maintenance room and the machines were running all night along with this

we even used the on-site self laundry

clean hotel with several good amenities, a bar that also makes food, gym, pool, laundry services, a snack area

some improvements could be done for the rooms like providing room sandals, and also laundry services made easier

kitchen

my kids were beyond excited to pick out a candy bar and drink when we first arrived- little things

that was a pool but it was too small and was being used by some groups for swimming lessons for kids so was too

guest laundry. kitchen in room. comfortable bed. great ac.

long stay guests by providing regular towels, trash, toilet paper, shampoo etc & a complimentary laundry card

1) we liked the laundry area. 2) two very helpful and nice front desk guys: bernie and ethan.

also no ev chargers just a parking spot for hybrid cars

they have a kitchen efficiency to use.

i used the laundry and it was great

it hatd to sleep when l told the staff they told me to book a odd number roomnext time the face parking lot it

fortunately there is a mall very close by, either by walking or by shuttle, that has a huge variety of restaurants

helpful staff on front desk, excellent buffet breakfast selections, well equipt kitchen.

and the breakfast was very tasty

no guest laundry facilities

there was also a build up of trash over flowing from the can on the 2nd floor laundry room

facilities still not functioning, guest laundry, pool and bar/cafe/buffet all closed

pool could have been a tad warmer but that's a very minor gripe, we had a great time in the pool,

tiny bar only 4 seats, and my pot pie was so salty like somebody added extra salt on purpose

free wifi was great as i was traveling for business

parking was easy

did not know $10 daily parking fee when i was booking

microwaves, coffeemaker, room service

gym is closed

laundry

the breakfast was decent and free laundry room access

laundry is also available for free and easy to use

having free laundry facilities is a fantastic amenity and having a laundry basket in the room was a wonderful

would be nice to have free laundry.

the hotel is well situated for sightseeing in the area and car parking was easily available

my room was lovely though my understanding from my booking was that i had booked a room with a fireplace

were beautiful and i loved the fireplace

however, pete went out of his way to accommodate us at the bar and

quality was terrible it s not the artistry on the green food that you get for room service and even the food

good laundry facilities at a very low cost downstairs

the cost of laundry in the room rate would be a nice touch

the laundry facility is great

on the thermostat, yes, but you could hear nearly everything- cars/ trains outside, the laundry room downstairs

there was a gym and laundry facility on the property which would have been great

very clean rooms complimentary guest laundry

the coffee bar in the room is under stocked and the bottles of water in the room are overpriced.

we swam with a child ourselves, so this isn't an anti-kids comment

kids running loudly through hallways at night

the indoor pool is a plus b/c of rain, kids loved it

frayed synthetic, the rear stairs and only access from the parking lot smelled badly of mold and laundry, the

noisy since the trucks load and unload all the time, there's also a humming sound coming from the laundry room

should have daily laundry facilities and owner should remove carpet running between restaurants, serving area

bathroom area was very small and also it doesnt have on property laundry services.

you have to walk through the laundry and bar service areas to get to the room

we wish breakfast was included in the price, and the hotel had a guest laundry facility.

lack of things in the room like laundry bag, electric kettle

room was next to the laundry and work area and was loud from the workers talking and setting up

is no laundry and i didnt have a car to travel easily to do my washing

room felt like it was a half mile from the desk and located across from the laundry and cleaning staff

that the laundry is gross and holds water and loud!!

onsite laundry facilities

friendly and whenever i needed something (plates for the kitchen, toothpaste, quarters for the laundry machine

they have a pool and excise facility and where you con do laundry it's got all the things a person needs when

check-in; having a laundry facility; rooms had nice wall art (somewhat modern feel); price was amazing

it has everything we need-laundry, food, kitchen, gym

no shuttle either

ice maker in frig was not turned on, but desk clerk got us ice from kitchen

price of parking

indoor pool, kitchenette

one plus was that we arrived at the hotel with quite a bit of dirty laundry

cleanliness, nice staff, breakfast, gym, laundry facility

it has a guest laundry which we used. staff very helpful.

1 small bar soap, no lotion or makeup remover) -no conditioner in mounted dispenser in shower -no laundry bag

cleanliness. breakfast varieties. dimmable lighting. coin laundry.

location. laundry on site. pet friendly.

with children, grand & great grandchildren so didn't spend much time in the hotel or explore the pool etc

the bed was excellent, and the gym facilities were outstanding

clean, dog friendly, ample parking, seems safe

nice and big gym

no onsite washer, dryer for laundry

maids forget to replace laundry bags, towels (leaving a different number daily) and ice bucket bags

do not have laundry facilities, only one elevator working at the time

i had left it in the drawer and it was finally found hours later by the police in the laundry room in the

the restaurant staff is not good. it is much better if the hotel has coin laundry service.

need more laundry machines..

excellent property. except for a no working laundry everything else was fantastic.

didn?t have laundry bag

my room (222) was next to laundry and shook in afternoon due to that.

need more laundry machines..

room smell lightbulbs not working in room dishes in hallway no plastic laundry bag in room

also, there was a pile of dirty laundry and food right outside my window

also nice to have laundry facilities

laundry room was smelly and wasn't very clean

laundry room smelled horrible

have more outside space to be with kids can t understand why the parking is paid at this distance from the

warmest pool in ne

we picked this hotel because of pets allowed.

kids in pool too late and pool was cold

le lobby and the pool and gym

laundry facilities were handy

laundry facility in the building and bbq

it was located right above the laundry room, so all the chemical fumes and steam came directly into our room

clean rooms.breakfast is good. laundry is free and fitness center is also very good.

guest laundry

my children the pool

gym cardio equipment; trash and small children's toys under bed obvious that cleaning was a little

room was excellent, parking is free and easy, wifi was mainly ok, and when there was a problem they fixed it

lot of choices and the special is about the waffle makers which my kids love so much

the gym was nice, but missing some basic equipment

no direction to the floor where the laundry room is located in the building

at the bar or tending to it

no in room water- only tap water or gym water fountain(no complimentary water bottle) our window wouldn't open

wifi connection wasn't available or was not in service

the bar tender/ restaurant staff were fantastic

i have wrongly been charged extra laundry of $14 which i had complained has not yet been

the bar was closed

gym had enough to get in a workout, plus they have an indoor pool

lots of kids who are overall rude (but that is the fault of the parents)

the pool was clean and fitness center was nice

laundry facilities great

small exercise room and laundry (cheap

room smelled like dirty laundry immediately

always clean and gym was good and clean

breakfast great. bed super comfortable.

huge room, very good kitchen, laundry room nice breakfast

clean and updated everything felt. availability of laundry services. kitchenette nice amenity.

appreciate the complentrary breakfast and parking

clean, free parking, good free breakfast, helpful staffs

i typically avoid them because of the kitchen and cooking fumes

us the worst room available next to the laundry, pool & gym

no laundry service

no laundry facility on-site rooms are kinda small

our roo. was across from the laundry room and we could hear the night shift staff talking

very clean and great breakfast!

with hypodermic needles drug paraphernalia trash the hallways smell of something sour rotten this laundry being

full of boxes stacked badly, the door of the bending machine gets stuck, the big doors of the laundry facilities

laundry machines broken

looking at the building from the outside, it looked awful, with laundry hanging in the windows and a lot of

a lot of work elevators dirty divots in the floor of elevators, ice room laundry area dirty, ceiling in bathroom

no plastic laundry bag provided to take home dirty clothes as you usually find in the closet at most hotels

great laundry room as well

lot of trash in the parking lot, cans overflowing outside (chick fil-a next door), no change for laundry at desk

plenty of parking space. nice laundry room.

rooms on the first floor were hard to find and a long walk through pool area, exercises and laundry area

in a good location hotel was clean had a kitchen in it so saved some money that way and did not have to eat

issues, no driver for airport shuttle bathroom drain sluggish as well as kitchen and loud heating unit sounded

pool

my kids enjoyed the salt water indoor pool, and had all the things we needed to cook in our rooms

comfortable beds, kitchen was nice .

was a pile of used laundry on the floor outside our door; more piles of used laundry in the hall

the kids couldn't swim the pool was under maintenance for 3 days.

the resturant and bar was excellent and welcoming.

it was clean, parking was easy and it was close to everything i needed

great indoor pool

missed having a guest laundry to catch up.on washing

laundry

no laundry facilities

i wish they had a laundry room; it would have made my stay even better!

hard to get out of parking lot due to traffic . no laundry facility

we arrived a bit earlier than expected and the front desk allowed us an early check in

we had a great time. the kids loved using the pool.

we had a great time. the kids loved using the pool.

no room service, no coffee, no food , nothing.

my kids went into the pool at night and they couldn t breathe and their eyes teared

spacious, clean room with kitchen. plus laundry and small fitness room

room had a tinge of dirty laundry smell

room was next to the laundry and i heard loud banging when i was settling in

stom eggs for breakfast, restaurant and transportation recommendations), a full apartment, laundry& exercise,

there is a coin-operated laundry room on site

they also have a nice laundry room for guess

laundry

the next best part was the guest laundry and super comfy beds

there are self service options: hydration stations, microwaves, laundry room for guests

easily location to explore boston but with nice quiet surroundings for walking with kids and pets

laundry room / microwave

a bit removed set back from the major thoroughfare and it has an outdoor pool and a decent gym with a few

hotel, staff, and breakfast was all excellent

breakfast had excellent choices and the fruit cup was delicious

pool was not working which was extremely disappointing my two kids really wanted to swim

laundry machines take quarters (i hadn t used physical cash in two weeks, but then had obtain

pool, laundry room

go out of their way to make sure that we were happy and were really great with our two small kids

just overall disappointing for as much money as i paid to stay there with my kids and not have them do anything

had a $100 pet fee

also no laundry

zac at the bar was extremely kind, genuine and professional, and monty the operational manager, made sure to

it's in a busy place and no where around to walk to - but not a problem thanks to the shuttles!

having room service would have made things more convenient-or free breakfast

noticed the floor and carpet is not being throughly vacuumed so our dog picked up hairs from the ground which

no laundry service

no laundry facility

location, free parking, staff.

damp and stained carpets, some kind of splatter on outside of room door, no info provided for wifi, foul smell

free wifi was good

guest laundry not provided

enough; swimming pool is very small with the changing room a slight distance away; coin-slotted laundry machine

liked suites with pull out couch, good breakfast, friendly staff, and laundry facilities.

it is a hotel just to get some sleep also no laundry facilties or eating places in walking distance

enjoyed it with my three kids the indoor pool was just a perfect breath everyday after the breakfast for the

laundry facilities and equipment in the lower level were dirty

was one of the worse i have ever had not tentative, not respectful and cared less of me and my 2 kids as customers

great lobby bar too

the swimming pool is nicely warm , after a days of meetings this is

and the absence of the lock on the bathroom sliding door, which is important when you travel with kids

the services were not good i had to suffer as a foreigner to find laundry, the staff were not helpful in that

no laundry facilities, no safe in rooms

missed laundry services but it was ok.

i took my kids to go swimming would not have stayed and would be charged if we did

we like having the bar for late night

but twice and was only getting partial payments at a time when getting my money back even the laundry was

staff where very helpful and the environment was clean,i also love the kitchenette

com review of pool and kitchenette

made full use of the gym but swimming pool was out of order

the gym was amazing. only wish the mood: controls worked inside said gym.

no fridge no laundry

was horrendous, no on-site laundry, tv access was extremely limited

laundry is worst i ever had in my travel life

none. but if i can make a suggestion, laundry room would be nice.

not an issue but would like to suggest that a coin laundry for guests would be great.

location - staff friendly - breakfast was good and had laundry service

breakfast was very good

pleasent room cosy, all basic amenities. quite a nice selection at breakfast, plenty of parking

the breakfast but understandable because of covid.

staff, precautions taken due to covid, bag breakfast available to take to room, very quiet, clean, exercise room

could be a bit more spacious and the laundry was free of charge

love the laundry facilities...like the bar...parking is a little tight, but adequate

we enjoyed having the kitchen and the feeling of home

room clean & spacious! breakfast very good.

we enjoyed the gym and pool facilities as well

room next to laundry room - noisey all night long

they were too busy trying to do laundry and other things

laundry area, you do not have to go back with bags of dirty clothes

think a burglar lives here - when i left the room to do laundry, i found someone else's room card key on top of

free wifi worked for email and browsing but not for streaming

smelled like pet urine & cigarettes

the kids running up and down the halls after 11:00 pm and doors slamming

nice gym - clean and well equipped. good wifi. looks like it has recently been refurbished.

breakfast great.staff excellent pool wonderful fitness room fun

bar with bar menu very handy and spacious

no drink service, no drinks or meals offered, no room service, no music

proximity to harvard square, cleanliness, clean and simple decor. i enjoyed the gym as well.

not have any bar soap for sink or shower or conditioner

no spa, rather expensive, the bar is not open during the day

no room service, no mini bar, no room cleaning

very clean and new with nice pool and gym

pool too small

also used the indoor pool

very clean and new with nice pool and gym

they also have a laundry onsite and they serve breakfast daily

i also want to use the guest laundry, but was told the dryer was broken

spacious room. clean and made up daily. laundry facilities. hotel reception staff. ac

the supermarket is very close (about 5 minutes on feet), there is a gym and laundry service too which were all

laundry out of order, apparently for days

was spacious, comfy, clean, location is excellent, a bit pricy, polite staff, prompt and good laundry service,

no do it yourself laundry

if you are a hotel you really should have a laundry room

and dinner from henrietta s table (and brought it up to our room as there is currently no room service) and

the gym is open only from 06:00-22:00 wish it was open 24/7

laundry service was very efficient 4

very little water) bathroom accessories (shampoo, etc) are hard to access/hard to squeeze wifi barelly works

my flight arrived early and i requested and obtained early check in

the wifi didn t work very well. i had to use my phone s data to connect.

they have housekeeping every days the place is well secured, laundry facility and a gym.

also a big plus that the hotel has self-service laundry

laundry and dryer machine is free

was so grateful for the complimentary laundry facilities as we were there on a rainy weekend

liked the location, facilities including the gym and games room and free laundry for guests

staff is very friendly, hot breakfast daily.

gym n breakfast rooms were great

breakfast is ok.

i've stayed at others in which the pets were all relegated to the ground floor, do you have any non-pet floors

staff is excellent, like the daily breakfast.

the laundry facilities were very useful

shops and facilities around the hotel and great laundry facilities

space, the bathroom, the location, the metro in front, the breakfast, mostly the egg and ham english muffin,

breakfast was great, but most of all the room was really comfortable

check in staff were great great scrambled eggs, really decent gym fireplace near breakfast area

no restaurant or room service.

restaurant staff including room service person were all very wonderful

water, tea and coffee bar was very appreciated

restaurant or bar at the property as well as the launching area is very small at the entrance of the hotel

i also had to follow up with the hotel to get my laundry returned

the nespresso machine in my room was dirty, and i had to follow up to get my laundry returned

the lobby was great. friendly staff. awesome fitness center.

room service presentation

we loved the location, peace, rooftop bar facing harvard.

no laundry bag

they had a free laundry machine and dryer

you can purchase laundry soap at the lobby

free laundry machines and comfortable beds.

we could also use the laundry room, free of charge

the kids loved the pool and we had the area to ourselves

would love a jacuzzi in pool area. room service would be a treat also.

the hotels sits opposite a retail park with a bowling facility which is nice however no kids after 7pm

travel using train lines within walking distance, indoor pool is located on the second floor and gym as well

accessibility to ice, room service, and a more equipped room.

laundry room is relatively expensive compare to other hotels of the same range were we've been.

ok, so place was ok, laundry on site, but didnt use it,,,, but after all that

it was also nice to have laundry on-site

a guest laundry room

the wifi connection in the room is horrible.

they have a laundry facility for guests which is great if you are travelling a couple of days

elevator access to floor 3 where the gym and laundry room was

we didn t get the breakfast, however- the gym was enjoyed

i tried to get a late check out due to the timing of my flight and the amount i was being charged was ridiculous

everything from the front desk when you arrived to the breakfast bar all the way to the check out was

there was a laundry room and a fitness center

the coin laundry was clean and available most of the time

hotel had laundry machines that required quarters, but no quarters were available for change at the front

had laundry facility which was great

laundry facility on premises was convenient as we stayed there for one week. near whole foods.

laundry using system

they said they hadn t got laundry back

were doubles not queen no laundry

also, it says it has laundry but it only accepts quarters so i would need 16 quarters to wash and dry

key card didn t work for the gym , the microwave is down stairs right when you check in at front

good breakfast, there is a laundry room

they should have in a future, a restaurant that can serve room service.

on floor and then discovered on last day all the water bottles on offer were in the fitness gym

they don t have a room service every day, just every three days, i stay for four days and nobody clean my

is no room service

additionally you advertise laundry/pressing service, but again, no

gym facilities, available 24 hours comfortable room appealing public space on ground

spent just as much on parking (which the website didn't relay the fact that it cost anything) and room service

i was really hoping for a soaker tub, spa like experience in my hotel rool

beds were comfortable and they were extremely accommodating for an early check in

a little pricey, inconvenient personally laundry service

no facilities like laundry, gym

no laundry on site street traffic very clearly heard at all hours

breakfast had few protein options

wish the breakfast had toast, but this is so minor

our ice machine and laundry room was closed the entire time, had to go to another floor for ice and waited to

no working laundry. no shuttle to airport!

the breakfast was excellent. appreciated the laundry facilities.

big bed, linens good, excellent breakfast, laundry available

laundry just down the hall