though seemed to be cleaned had huge stain on it (brownish color) - it made me wonder how the laundry is being

the hotel was clean and comfortable and i appreciated the onsite laundry (getting rarer these days)

money for the laundry :(

the beds were comfortable and it was great to have laundry facilities to do some washing

they also have laundry facilities at reasonable

room, sea view, convenient laundry machines; right next door to subway station for easy trips into central

the gym was well equipped and clean and the pool was great for the kids

the breakfast was hot and yummy

friendly front desk staffs, shuttles to and from bos 24/7, quick response from housekeeping team

i was satisfied with everything but i was expecting more choices for breakfast.

the laundry facilities could do with more machines

laundry so easy to do there

loved the fact they have a guest laundry

very grateful to be able to use the laundry room as well

love that they had guest laundry available

no laundry roomno free breakfastno vents in bathrooms

to boston airport with a free shuttle - uno restaurant was conveniently next door with good food and good prices

i wish the pool was warm enough to swim ud83dude41

kept messing up my reservation dates, misleading with the room rates that i initially secured, no room service

staff/shuttle was so very beneficial for our trip

fairly decent with free laundry services available.

laundry service is a surprise

didn't know where the laundry was and sent me to the wrong floor twice

new with free laundry room

great amenities, free guest laundry facility with complimentary laundry soap

the gym is clean and the laundry is installed, which may have been helpful during our stay.

laundry facilities; ability to get food until 9

target across the street made it easy to grab essentials complimentary laundry facility, breakfast offerings

the room was great gym laundry close to beach shopping good foods

the location for me new hotel liked gym laundry breakfast was good also

that it had a guest laundry room

the lobby was pretty and they have a pool, gym, and laundry on the same level

my family and i were trying to get comfortable when one of my kids moved a chair and we saw a dirty underwear

the hotel looks newly renovated. the staff is nice and our kids enjoyed the pool.

also the lady who tended bar was superb

didn't use but customer laundry center and business center looked great

hotel with all facilities necessary including a self-service laundry

happened both times i went to use the laundry facilities so it was a minor

other facilities included guest laundry, pool, gym and restaurant, which is helpful as the location is not

shuttle is convenience. having microwave, food from hotel shop, laundry machine

some residents couldn t do laundry

well appointed laundry room

the pool was beautiful

shuttle was great property was clean and quiet

coffee maker in our room was on the fritz, but not a problem since there was a free coffee bar in the lobby

good breakfast, nice swimming pool for kids, very friendly staff

were happy there was daily breakfast

the pool had kids screaming really loud and did not let us in the pool

the pool and facilities were nice

i wish the pool would have been warmer, but was happy it was open.

we enjoyed the buffet breakfast the swimming pool and the gym

we only used the pool at night, but was very nice

know it's hard to keep up with the cockroaches that we seen in the kitchen there was only a few but there was

opening hours for the swimming pool would have been nice

the breakfast offered a large variety of items

the room is really spacious and includes kitchenette. there is a gym, swimming pool and laundry

great laundry facility's

was close to a playground for the kids and easy access to the silver line to get to all other forms of public

was close to a playground for the kids and easy access to the silver line to get to all other forms of public

indoor pool and free breakfast was great for the kids and free parking was great

everytime we asked for more we were told they were doing laundry

no laundry on sight and the one recommended was closed.

laundry room was dirty and machine ate coins but hotel is not responsible call number

friendliness of staff, the breakfast and the nice clean, comfortable room.

breakfast was ok, but the place was swarming with school kids this morning

proximity to the t station for the subway and there was a laundry room.

the laundry service is convenient

better provision of food for kids in evening.

room service was also excellent as was the breakfast

perfect way for kids to unwind and get their energy out after a day of travel

was that the first thing we saw when we opened the door to our room was the pile of dirty laundry on the floor

no microwave or refrigerator in room and no laundryroom

the cleaning staff left their laundry and cleaning carts in the hallway overnight

fast room service.

the pool and gym facilities as well as the different options for breakfast

no working laundry. no shuttle to airport!

it has laundry facilities and vending machines

laundry, breakfast

the breakfast was excellent. appreciated the laundry facilities.

our ice machine and laundry room was closed the entire time, had to go to another floor for ice and waited to

- great airport shuttle bus - comfy bed - efficient check in service -good wifi

they sell mini-bar type packages at the front desk but nothing non-alcoholic for kids and no snacks

the breakfast situation was not my favorite. kind of an all or nothing situation.

late having missed dinner because they were not serving food on the plane, and there was no room service or food

great location, in the air port with excellent shuttle services 24/7, good wifi

the laundry facilities were very useful

shops and facilities around the hotel and great laundry facilities

i didnotget a chance to have breakfast

convenience, the staff, courteous and professional, the am breakfast was great!

if you don t have time for breakfast there s a small kitchen in your suite that is fully equipped with

gym n breakfast rooms were great

clean, quiet, proximity to shopping and encore casino, as well as ability to take subway into the

i've stayed at others in which the pets were all relegated to the ground floor, do you have any non-pet floors

great gym i loved it!

staff is excellent, like the daily breakfast.

staff went way above and beyond to accommodate both an early check in and a late check out

spa was excellent

definitely recommend this hotel, the stuff us very friendly and they were able to accommodate early check

it is a pet friendly hotel, so you cannot complaint about dog barking in the night

r insulin), roll away beds, late check out

but we endup not using it at all, they give you two option for breakfast, buffet or you can order room service

pool is so chic

the coffee bar on floor 2, there is a coffee machine, assorted milks, microwave, fruit, water and ice this

that i found out that they do have a pool and fitness center

the reception was really nice and spoke my language), comfortable room, cool amenities available (pool, fitness

as a family of 5, i appreciate laundry areas for guest use (minimal additional

decent room, decent location, laundry on location

submitted items for laundry indicating that all items should be ironed and folded and twice the items came

laundry soap did not dissolve in washing machine

comfortable rooms with kitchen- large variety of food at breakfast

it was nice having laundry facilities on the premise

north end, plentiful breakfast buffet including fabulous hot pastries, very helpful staff, handy laundry

laundry facilities a big bonus

complementary wine and water and the breakfast was great

wifi wasn t very strong in our room but otherwise it was faultless

comfy beds, spacious room, had everything we needed, free laundry was a bonus

appreciated the free laundry facilities and the fitness center as well

no laundry bag

they had a free laundry machine and dryer

we could also use the laundry room, free of charge

we also used the laundry facilities, which were well kept and had complimentary travel-size laundry detergent

room service, no housekeeping and when we had some on the fourth day they made the beds with our

nice gym, comfy room, super location

value and very convenient particularly when traveling with kids, breakfast was added as a disney in ice

upstairs hotel was empty went there to get away from kids and dogs for a day and noise upstairs was unsatisfactory

liked that the hotel provided washers and dryers for self-service laundry

while i appreciated that the hotel provided washers and dryers for self-service laundry, i was a bit put-out

great location, fantastic guest laundry room, nice sized rooms.

room service breakfast was very good.

indoor heated pool with outside sun chairs overlooking the harbor

laundry service was horrible

it was clean and they had a nice gym

nice to have the restaurant & bar available

we had a nightcap in the bar and the bartender was so busy

very nice staff who easily arranged for a late check out for us

no laundry service at the moment

incredibly helpful in all areas of the hotel (parking, help with luggage and valet on arrival, laundry service

hallways are very tight especially when housekeeping (and their large cleaning/laundry carts )is trying to

no guest laundry

quiet, short walk to hospital, clean, also allowed us early check in. close to train station

then in the morning they had breakfast at the bar downstairs and the coffee was delicious

s conveniently located to easily the best bar, porters bar & grill

of hotel amenities- said there was a bar and restaurant but there was not first night heat wasn t working in

we wish the bar had been open.

loved the easy and free wifi, and the staff was very friendly

however the moment i walked into the lobby and saw the bar and lounge area i knew i made the right decision

wifi log in is difficult and unstable.

the free wifi didn't work for my notebook nor my phone

they have a nice bar that has been closed due to covid

this is an adorable hotel. the bar is fun, walking distance to everything, and comfortable beds.

laundry quick and efficient

amazing location, especially when traveling with kids

in room wasn t working so we had to go down to the restaurant to order room service, not a big deal just

restaurant is expensive, not an hotel for travellers with young kids

feel that the restaurant and bar needs a little love

they said they hadn t got laundry back

also, it says it has laundry but it only accepts quarters so i would need 16 quarters to wash and dry

laundry using system

were doubles not queen no laundry

shuttle to harvard so i could attend an event there, and a bus stop across the street from the

location & room, staff were friendly & helpful, laundry facility

the laundry room had 2-3 washers and 2-3 dryers, all of which were free to use

the laundry room on the 24th floor was very useful

free diy laundry need to be mentioned

amenities and facilities complimentary laundry historical building cleanliness and comfort i would give 5 stars

there is one elevator that is always packed with staff carrying cleaning equipment, food, dirty laundry, etc

no self laundry facilities

staff - even the laundry team offered help

wifi didnt work at all during our stay.

one bartender - regardless of their proficiency - cannot service the bar, the dining room and room service

my paperwork stated the hotel had a laundry which i was counting on and there was no laundry.

laundry facilities or services available

no laundry facilities. a lot of garbage on the streets in the neighborhood.

we were able to get early check in and late check out

feeling well arriving back at the hotel and the staff took care to assure we were allowed a very late check out

beautifiul hotel great location . kids liked saltwater pool and hot tub.

no coffee facilities in room but there are in the gym

i would prefer a non pet hotel due to the barking

staff very attentive, from valet to room service

slow wifi

location laundry

staff occupied elevator with laundry bins while guests left to wait for elevator to return

no laundry service

no place to hang towels to dry, but we also don't like to ask for more towels everyday (increases laundry and

did not have breakfast but the location was great.

(laundry smell seemed to have been pumped into the room somehow) i was moved to a smaller darker

we ordered room service for breakfast almost every morning

the gym was amazing

the pool and gym

really child friendly with toys upon arrival and in the pool area

laundry and gym within the premise is really good

the laundry machine and dryer in the basement was very convenient

their wifi is on and off; i even upgraded my internet access by paying extra, and there was still poor

laundry and gym within the premise is really good

wifi works well

breakfast is good and tasty

great full breakfast, good privacy and thick walls

bed was uncomfortable, and gym was pretty small

we also enjoyed the coffee and breakfast in the morning

location, the gym, cleanliness of the room

of facilities, storage and laundry

laundry service is a bit pricey.

no onsite guest laundry just a very expensive laundry service pay per item

the laundry service was very expensive and there is no laundromat for miles - an in house diy option

the bathroom sink is particularly small which for my 2 kids (20 and 16) they struggled to find space to put

no plastic bag to use for dirty laundry

hallways seemed to always have bags of trash and laundry in them.

boston old/new city, right on the bay however the bed smelled not clean/fresh wander if they do laundry between

service at miel for dinner outside was atrocious. food was ok. pool was a bit cold, small.

perfect location. walking distance to aquarium and legal seafood. clean and great gym.

also, no laundry on site

room located next to laundry and gym

loved the scooter and camera for kids

nice hotel they have a gym-mat in the room so you can do a bit of work out or exercises in the room excellent

gym is a little small

it could have laundry facility, like the club quarters in the loop - chicago, il

not friendly, the family room we had was really small with pull out bed and lost two items of my laundry

cq in a chicago has it's own guest laundry, unlike this one

no laundry facilities. small bathroom.

although the corporate website claims laundry facilities, there are none

bathroom,bath (tub) is past its time (painting is peeling off),showerhead with only narrow jet, laundry service

we were told that this is pet friendly and i called days ahead to verify that we were all set and no other

and of course, the kids loved the revolving door

the staff were all very nice and attentive location was perfect staff brought up surprise room service for our

additionally, the pet policy is not clear on your website

no laundry on site street traffic very clearly heard at all hours

a little pricey, inconvenient personally laundry service

no facilities like laundry, gym

hotel tried very hard to let customers have a nice breakfast during this time

it also has free wifi, free breakfast and microwave in the room

no bar to meet our friends we visited

also breakfast is not included in prices and is very expensive

bed was comfy there were no relaxing reception areas the lifts smelt of smoke breakfast not included the trash

need a bigger gym or access to bsc next door

the staff are not so friendly, when i ask questions about the laundry facilities, they are not so patient

very comfortable, pet friendly, great location, friendly staff

absolutely loved the location of the property and the downstairs bar was very nice as well as the wine/cocktail

the best part was the bar lounge, great food drinks and bartender.

part of town to walk around right across the street from boston common and beantown grill and bar right next

we used the laundry facility for a mid-trip wash (although expensive 8$ for 1 wash and dry)

the amenities are more than i could've asked for for a short stay (laundry room, well-equipped gym, outdoor

the self-administered laundry room was very useful with 8 dollars each for a wash and dry

loved the roof terrace with great views, plus laundry facilities and gym on floor 12

gym was spacious and great

no laundry facility in the hotel.

the pool was great

the gym was great, starbucks was wonderful in the morning for coffee

much not to like but the pool had kids jumping in it and it was 3ft deep and narrow the sauna was not working

swimming pool was also amazing, olympic size, my daughter enjoyed every single day, breakfast are buffets,

i would have loved to have stayed in the bar area for a nightcap but not with the loud music and teenage

good price but with that comes partying kids in the rooms

the hotel supposedly gave us a pet free room

like 75-80 the entire time) 2) no early check ins 3) pretty dirty and run down 3) late night room service randomly

good location. good front desk. nice gym. comfy rooms

are comfortably roomy great facilities we liked the laundry room, that was helpful for a family great location

spacious studio with separate living room & kitchen

wifi was super spotty, which was annoying

comfortable room with two tv s and basic kitchen

great rooms with little kitchen. plenty of space. excellent staff. very friendly and helpful.

no ironing board or laundry facility!

in the lobby with several seating areas, a coffee shop, several restaurants and bars and a great gym

love the choices of restaurants and room service was great

and enjoy the music (there was a dj playing), have some drinks… but the place was crowded with kids

gym, restaurants, pool, all very nice

everything was on good level except the laundry

we were told room service was available until 0930pm but no menu as it was only available from tv

gym is a bit too small

i really appreciated this as i havn't been to a gym since the beginning of the pandemic and it was great to

room service between 9pm and 7:30 am

water and coffee and snacks inckuded, perfect shower, large bed, kind personnel, quick valet anf laundry

no room service

option, room was not ready for us as a family when checkin in late in the evening with tired kids

spacious rooms and comfortable beds. pet friendly with awesome restaurant for dinner.

there is no room service

guest laundry not provided

enough; swimming pool is very small with the changing room a slight distance away; coin-slotted laundry machine

liked suites with pull out couch, good breakfast, friendly staff, and laundry facilities.

it is a hotel just to get some sleep also no laundry facilties or eating places in walking distance

there was a long wait for warm breakfast food.

expensive no laundry facilities

no any plastic for dirty clothes ?instead people s wanna bring /drop off laundry go outside

no laundry service

wish room service was available and there was an incident with not getting our laundry back on time so that led

nothing to complain but it would be nice if there is laundry room.

no laundry on site.

this hotel offered lots of extras like breakfast and starbucks, which made our stay easier with kids

it has a shop that sells stamps for your postcards and a bar in the lobby

the kids loved the pool and i used the gym

staff, room service, room. everything was great!

comfortable and clean rooms. has self-service laundry room.

they had a laundry room option, where you could wash your clothes by your own

unable to connect to wifi. breakfast options a little limited.

new, clean, free breakfast, beer on tap in the lobby, pool.

gym facilities were excellent

laundry facility was clean and easy to use

since we stayed for a long time, we did our laundry there

there was a guest laundry on our floor - i assume there was one on each floor

self service laundry, very helpful

clean had laundry facilities was within walking distance to the cruise port

the bar was most of the time closed and there was no foodservice at our arrival available

why pay for internet and to use pool /gym when i paid 1000s for 2 nights

location luxury gym

the room service is excellent

only room service

i loved the location, the hotel facilities and access it gym, laundry and pool

i like the easy to use laundry room, to be honest.

gym, pool and laundry room all very good

dry cleaning ridiculous but laundry facilities are on site

fast wifi, comfy beds, clean, quiet. pool, gym , bar and laundry on site

i could use the credit for my laundry bill, if allowed

very nice to have laundry facilities

are great - bikes, parking, grill in the outside space, laundry etc

other accommodations such as gym, indoor pool and laundry also very nice spaces if needed or desired to use

also, i used one of the washing machines to do a load of laundry and it appeared that the machine didn t even

some weird creepy looking kids were hanging out right by the entrance one night blasting their god awful

also, at the bar they have a grilled cheese sandwich with some pesto sauce in it and that thing is absolutely

the hotel was clean and very pet friendly.

some weird creepy looking kids were hanging out right by the entrance one night blasting their god awful

the bar area was a nice place to hang out, there were many comfy chairs and tables where some people

laundry service, although there's a laundromat in walking distance

the laundry service was really slow and expensive.

to having to remind the laundry being picked up 2- 3 times

the staff at breakfast were really attentive and kind even though we had 3 loud young kids

most important the mini bar in my room

great bar area with people in black tie and jeans

staff was so friendly and great with my kids

also enjoyed the bar area

our room had a great view of the park and the pool / gym were great

the gym is very small and needs a renovation.

travelling across country for 2 weeks it was great to have an onsite guest coin operated laundry

they only had one washer and one dryer on site for guests to do laundry

bed was very comfortable the bar and restaurant were great

breakfast was excellent waiter was atttentive

requested early check in and the hotel never got back to me, so i figured it was all set

maybe a laundry would be good

that there was no laundry room.

laundry service was just a block from hotel

no complimentary water and no laundry machine. staff are not welcome

bar,' kitchen closed at 9 pm on sunday

disappointed with the laundry, so small and dirty. and no breakfast provided.

used the hotel laundry service which ended up disastrous

room service was excellent. i loved the burger!!

gym could be better equipped

staff, clean room fast and simple to use room service

good facilities (gym, laundry room) and the staff was super nice and helpful

easy to access to the parking at the back and the laundry room located at the 2nd floor is quite helpful; it

for added convenience, the hotel offers both same-day laundry service and a self-service laundry room on the

the space of the room - the friendly staffs - laundry

however we love the gym and the convenience of laundry facilities

somehow we ve lost some items probably in the bed linnen laundry.

were charged for laundry we didn t do

i wish there was a microwave, refrigerator & laundry service.

wish the hotel had a self laundry mat on site

the hotel doesn t have some basic thing like microwave and laundry service

the nighttime clerk was nice when ice machine was broken he was prompt with getting us some kitchen

maybe the wifi could've been better; faster and more stable.

very quiet, comfortable bed, and great kitchen

location the friendly, professional and helpful staff the quality and variety of the breakfast entrees the large

nice outdoor area for breakfast

liked the location, facilities including the gym and games room and free laundry for guests

also a big plus that the hotel has self-service laundry

clean and comfortable. staff were nice, and great facilities. nice gym, game room, and laundry.

they have housekeeping every days the place is well secured, laundry facility and a gym.

beautiful and spacious hotel with a wonderful restaurant, gym and laundry room !

the decor and that you have the gym, office space/laptops accessible and bar area.

our son liked the gym

the decor and that you have the gym, office space/laptops accessible and bar area.

the bar was closed but wasn t the hotel fault due to covid 19

bar and restaurant area very accommodating and nice

no laundry service facility

it s a basic hotel with wifi in the room but no laundry or room service etc

microwave in the room, the staff didn't know what a laundry bag was, didn't have any suggestions on where to

arrived early unannounced and requested early check in (noon vs 3pm) which they happily accommodated, and (+

maybe add breakfast buffet?

no self-laundry facilities on site or nearby. very large bed took up much of room.

expensive) experience: there was no indication (written or verbal) that it was only dry cleaning laundry service

of 44 usd + tax for three nights on one room and two nights for the second room where my kids stayed

- location - facilities - daily pass to equinox gym - room

we dined at the precinct kitchen and bar in the hotel for dinner

no laundry service, restaurant check can't be charged to the room

friendly staff, convenient bar restaurant on ground floor, rooms were clean, great value for money

) (i think it's a very pet friendly hotel) and i paid $25 to 'adopt' him and got to take him home

get wifi in my room

early check in helpful reception

paid wifi

s beautiful to look at, the reception staff is exemplary, it s pet friendly for our dog and the location is

we could have enjoyed a working fireplace in our room - just for ambience!

worth the upgrade, especially as the oak bar was so crowded on saturday night

no room service until 7:00.

breakfast was disappointing

bathroom not cleaned before arrival. property offered a breakfast credit as compensation

a bit of long waiting time for the breakfast on weekends.

question we had they answered they were just lovely people and it was a beautiful facility the pool the sauna

ce, in 4 breakfasts)