it is a hotel just to get some sleep also no laundry facilties or eating places in walking distance

enough; swimming pool is very small with the changing room a slight distance away; coin-slotted laundry machine

guest laundry not provided

liked suites with pull out couch, good breakfast, friendly staff, and laundry facilities.

and the indoor pool was great

clean, quiet, proximity to shopping and encore casino, as well as ability to take subway into the

gym n breakfast rooms were great

breakfast was very good

breakfast is ok.

clean comfortable room. good breakfast . fast check-in and check-out

the laundry facilities were very useful

shops and facilities around the hotel and great laundry facilities

i liked that the kitchen area has the necessary things for cooking and eating to make staying there comfortable

24hour gym nearby cause loud bangs and thumping with gym goers throughout the night.

check in staff were great great scrambled eggs, really decent gym fireplace near breakfast area

have to ask for clean laundry 24 hrs in advance

there could be more laundry facilities.

comfy beds, spacious room, had everything we needed, free laundry was a bonus

we could also use the laundry room, free of charge

free guest laundry

it was a short stay, both the kids would have rather just stayed there all weekend

pool is so chic

hotel is good for the value, however there isn't any room service, nor is the ice machine very accessible

the hotels sits opposite a retail park with a bowling facility which is nice however no kids after 7pm

is a big deal with traveling with kids

laundry and dryer machine is free

a big plus for the free diy laundry service

they have housekeeping every days the place is well secured, laundry facility and a gym.

clean and comfortable. staff were nice, and great facilities. nice gym, game room, and laundry.

was so grateful for the complimentary laundry facilities as we were there on a rainy weekend

they said they hadn t got laundry back

also, it says it has laundry but it only accepts quarters so i would need 16 quarters to wash and dry

laundry using system

were doubles not queen no laundry

miscommunication i m the shuttle left us having to find a ride back to hotel.

bar closed at around 10

good location good gym

didn t have room service

nice gym

no room service, no mini bar, no room cleaning

they also have a nice laundry room for guess

laundry

the next best part was the guest laundry and super comfy beds

there are self service options: hydration stations, microwaves, laundry room for guests

wifi connection was very poor in the rooms.

a little pricey, inconvenient personally laundry service

no facilities like laundry, gym

no laundry on site street traffic very clearly heard at all hours

very clean, great breakfast, great pillows!

the bed and pillows were wicked comfortable, and coffee and breakfast was great as well

also no laundry

no dine room service; no complimentary breakfast; extra cost per day for on site parking

my son went to the gym, the machine made a noise , then the night staff shouted at my son who is a customer in

long-standing policy of being pet-friendly.

zac at the bar was extremely kind, genuine and professional, and monty the operational manager, made sure to

great full breakfast, good privacy and thick walls

clean, comfortable bed, great breakfast and wonderful location for accessing fenway park and downtown boston

bed was uncomfortable, and gym was pretty small

in-room a/c very noisy wifi too slow to be useful, difficult to log on

almost no information provided - i had to ask everything myself (how to get to the room, where is wifi password

laundry and gym within the premise is really good

the laundry machine and dryer in the basement was very convenient

kids were a little disappointed they didnt have a pool but that was fine with me

very nice diversified continental breakfast. newly renovated rooms.

room, breakfast, parking and cleanliness

water, tea and coffee bar was very appreciated

restaurant staff including room service person were all very wonderful

restaurant or bar at the property as well as the launching area is very small at the entrance of the hotel

no restaurant or room service.

laundry service was very efficient 4

the wifi didn t work very well. i had to use my phone s data to connect.

my flight arrived early and i requested and obtained early check in

very little water) bathroom accessories (shampoo, etc) are hard to access/hard to squeeze wifi barelly works

was spacious, comfy, clean, location is excellent, a bit pricy, polite staff, prompt and good laundry service,

if you are a hotel you really should have a laundry room

no do it yourself laundry

nice service, love the free coffee (caff and decay + soy milk), great gym, very quiet and restful night's sleep

i was surprised however to note that their wifi network is unsecured (without password)

we did not have breakfast.

$100 pet fee is outrageous and exorbitant

the pool had kids screaming really loud and did not let us in the pool

nice modern hotel with 24 hour gym amenities.

the facilities were fantastic- the pool was lovely, the gym and the lounge were excellent

the pool did not look inviting.

pool wasn t open.

nice full breakfast as advertised.

i use cash app for things more to do with sending my teenage kids money or lend borrow from friends therefore

food,kitchen inside room

also, no laundry on site

room located next to laundry and gym

the wifi never gave out and the complimentary coffee in the morning was just enough to get my virtual

requires extra payment, including water and wifi(but they had complimentary water in lobby with cups)

getting the wifi to work was way too time-consuming.

for added convenience, the hotel offers both same-day laundry service and a self-service laundry room on the

good facilities (gym, laundry room) and the staff was super nice and helpful

the space of the room - the friendly staffs - laundry

however we love the gym and the convenience of laundry facilities

easy to access to the parking at the back and the laundry room located at the 2nd floor is quite helpful; it

submitted items for laundry indicating that all items should be ironed and folded and twice the items came

laundry soap did not dissolve in washing machine

as a family of 5, i appreciate laundry areas for guest use (minimal additional

decent room, decent location, laundry on location

heated pool for the kids

disappointed with the laundry, so small and dirty. and no breakfast provided.

used the hotel laundry service which ended up disastrous

room service was excellent. i loved the burger!!

very easy access to mit and kendall/mit station. fantastic gym facility. very helpful staff.

room service was decent and sheet were always clean

additionally you advertise laundry/pressing service, but again, no

wifi failed for a few hours - but we were able to use lobby connection nothing else to complain

wifi not strong enough in my room.

i did not have breakfast there

beds were comfortable and they were extremely accommodating for an early check in

wifi was spotty. not enough room in the bathroom to lay out toiletries.

they literally put us in a smaller room, difference being a larger bathtub not by much with spa jets

great value but does not have a full bar and only a small evening restaurant

the breakfast was wonderful and had things all 3 of my kids liked, plus gluten free for me.

hotel was beautiful, the rooms attractive and breakfast was fantastic

i also had to follow up with the hotel to get my laundry returned

the nespresso machine in my room was dirty, and i had to follow up to get my laundry returned

we loved the location, peace, rooftop bar facing harvard.

beautiful rooftop and graciously arranged restaurant and bar to lighten the day

room service presentation

room, just off the main atrium, had a bar station right outside serving the atrium balcony seating

room service, took over 2 hours

the gym was tiny and small

also, room service was not available which i think is weird during covid because it seems more

television would not connect to the interval wifi so you could not stream entertainment options

incredibly helpful in all areas of the hotel (parking, help with luggage and valet on arrival, laundry service

hallways are very tight especially when housekeeping (and their large cleaning/laundry carts )is trying to

no guest laundry

no laundry service at the moment

pet friendly

we also used the laundry facilities, which were well kept and had complimentary travel-size laundry detergent

would say not having a pool but again, the kids didn’t even care that there was no pool

excellent breakfast, gym, room accommodations

there was no room service, but that s because of covid, and couldn t be avoided.

a bed room and kitchen/living with sofa bed

staff - even the laundry team offered help

no self laundry facilities

there is one elevator that is always packed with staff carrying cleaning equipment, food, dirty laundry, etc

the burger for evening was excellent and there overall the bar downstairs was good

easy, i used my walking maps, and it brought me on the other side of td garden, there is a boxing gym, named

then in the morning they had breakfast at the bar downstairs and the coffee was delicious

the gym was small and needs some updates

the gym was closed and it was not mentioned when i booked.

continental breakfast was good

s conveniently located to easily the best bar, porters bar & grill

they have a laundry facility for guests which is great if you are travelling a couple of days

elevator access to floor 3 where the gym and laundry room was

no room service or continental breakfast other than that it was perfect

elevator access to floor 3 where the gym and laundry room was

in bedroom malfunctioned - got bad info about food on 16th floor, but had a great meal in bar on 2nd

view of charles river - breakfast was good room and the hotel are exceptionally clean guest laundry self service

hotel had laundry machines that required quarters, but no quarters were available for change at the front

laundry lost my favourite clothed, even of the money was reimbursed, it doesnt

in house laundry was super useful

laundry facility on premises was convenient as we stayed there for one week. near whole foods.

everything was on good level except the laundry

room service between 9pm and 7:30 am

good wifi

is a fireplace in the lobby that we were looking forward to

nothing. the gym is inadequate, but they have an agreement with the bhac, and that works well.

spacious room. clean and made up daily. laundry facilities. hotel reception staff. ac

laundry room - was located deep in the south side and requires some walking through corridors and

like that they have laundry service but you will need to have quarters ready or 5 or dollar bills to get change

we needed a laundry, i think every hotel needs laundry facilities this was difficult for us staying 4 nights

the supermarket is very close (about 5 minutes on feet), there is a gym and laundry service too which were all

and then there was the spa

beautiful room, facilities and all around lovely experience. the gym was excellent also.

loved the robes, the view, and the drinks and crab cake at the bar were amazing

pleasant staff; accommodated early check in and late check out when flight was changed; great tv channel

queen double, it had two double beds in which was super for the size of our party, there was free wifi and the

the lobby was pretty and they have a pool, gym, and laundry on the same level

that it had a guest laundry room

pool being open was not listed when booking.

size of room, tia was very helpful, swimming pool

close to the airport, nice rooms, super comfy beds, bar on site.

then i used the laundry service and only half of the laundry was delivered back to me, so i needed to follow

no laundry machine, parking is expensive

the laundry facility where perfect

- laundry lost my abercrombie boxers & slid in a lee cooper boxers without telling me

pile of laundry and trash in the hallway when we arrived

the room is really spacious and includes kitchenette. there is a gym, swimming pool and laundry

great laundry facility's

i liked the kitchen and location near the airport

i wish the pool was bigger

was great to bring the family and kids

laundry service was horrible

the boston public market is right across the street and is great for any meal or a drink at the bar inside or

two toddlers and they did everything they could to make us comfortable and get us a prioritized early check in

the staff was great and the restaurant and gym were excellent

we used the gym a couple of times which was also excellent

laundry quick and efficient

only complaint was that we ordered room service, i received a waffle, and it was room temperature

had a drink when we first arrived at the bar with their $1 oysters (pei) 4:30-6:30 which were delicious

the mini bar was very well stocked and there were so many amazing extras, the balcony, the fireplace, free in

room service was fast and helpful

need a bigger gym or access to bsc next door

also breakfast is not included in prices and is very expensive

no bar to meet our friends we visited

bed was comfy there were no relaxing reception areas the lifts smelt of smoke breakfast not included the trash

the staff are not so friendly, when i ask questions about the laundry facilities, they are not so patient

bar area was really nice

great staff. clean. smelt nice. nice bar / gym area

staff, starting with sherley but extending to the valets, reception, engineers, bar men, etc were all singularly

part of town to walk around right across the street from boston common and beantown grill and bar right next

bathroom,bath (tub) is past its time (painting is peeling off),showerhead with only narrow jet, laundry service

the shower head in our bathroom needed to be replaced badly...petty yes, but very annoying

kids and i just stayed at the omni for new year's eve

the room service was excellent.

additionally, the pet policy is not clear on your website

location laundry

no place to hang towels to dry, but we also don't like to ask for more towels everyday (increases laundry and

no laundry service

staff occupied elevator with laundry bins while guests left to wait for elevator to return

perfect downtown location, friendly staff, large, clean rooms, good gym

laundry facilities a big bonus

it was nice having laundry facilities on the premise

north end, plentiful breakfast buffet including fabulous hot pastries, very helpful staff, handy laundry

breakfast was delivered at the time requested and was really good

was luxurious staff amazing given early check in breakfast in our room the comfort of the bed location to north

no laundry roomno free breakfastno vents in bathrooms

pool area. more bottled water in room.

free shuttle service, parking and wifi was convenient

has an indoor pool but limited hours so i don't know how it is, but the option is there

then they told me they were sold out stuck me my husband and 5 kids in a small king room and told me they had

arranged early check in

booked the hotel and free wifi was a big reason why, but we couldn t get connected the entire trip and the

no breakfast bar closed which was very disappointing

wifi was very intermittent and crashed frequently

the bar was nice and quiet, some evenings had live music but wasn't overly loud

location & room, staff were friendly & helpful, laundry facility

the laundry room on the 24th floor was very useful

rooms - 3-pane windows - couldn't hear the noreaster blowing outside nice gym and complimentary laundry facilities

free diy laundry need to be mentioned

observation deck, free laundry

laundry room was dirty and machine ate coins but hotel is not responsible call number

everytime we asked for more we were told they were doing laundry

no laundry on sight and the one recommended was closed.

my kids loved the pool and spend more time there than doing anything else

to assist with wake up call, scheduling a $25 flat rate cab to the airport, and accommodating an early check in

great location, fantastic guest laundry room, nice sized rooms.

liked that the hotel provided washers and dryers for self-service laundry

while i appreciated that the hotel provided washers and dryers for self-service laundry, i was a bit put-out

the kids were disappointed and partially i chose the booking because of the pool for the kids

bar could be quite busy with two tv screens showing both baseball and ice hockey at the same time

cleaners tend to block one of two elevators for moving laundry

no laundry facilities. small bathroom.

it could have laundry facility, like the club quarters in the loop - chicago, il

although the corporate website claims laundry facilities, there are none

cq in a chicago has it's own guest laundry, unlike this one

water and coffee and snacks inckuded, perfect shower, large bed, kind personnel, quick valet anf laundry

had a room available for early check in and provided luggage hold after check out

option, room was not ready for us as a family when checkin in late in the evening with tired kids

spacious rooms and comfortable beds. pet friendly with awesome restaurant for dinner.

there is no room service

month after my stay, i got a $90 charge on my credit card from the hotel for laundry

no laundry room

restaurant food was too expensive. laundry service was too expensive

great bar and food too

and the room service was to die

to detail: serving the room service coffee (low quality) with cold milk considering the coffee costs almost 15

no coffee/tea available after 9am unless you want to sit in the restaurant or order room service

location was excellent overlooking the park and close to the spa and pool

no spa available

but if i'm to be nitpicky (for that price it seems fair) - the room service food could be improved

the laundry service is convenient

proximity to the t station for the subway and there was a laundry room.

box was given for early flight airport shuttle was available to reach the the airport for catching morning flight

breakfast was very good

i thought the room was really clean and room service was excellent

well appointed laundry room

some residents couldn t do laundry

the shuttle was great! they picked me up at the airport with short notice very late at night

i had to go find the staff in the kitchen to ask them to open so i could eat

i think our room was over the kitchen bc it was very noisy around 5:30am

my paperwork stated the hotel had a laundry which i was counting on and there was no laundry.

laundry facilities or services available

no laundry facilities. a lot of garbage on the streets in the neighborhood.

wifi could be better

that we couldn t stay longer, kids begged to stay

it is very unfortunate for such kind of classy hotel, no gym and no laundry facilities

a bar would have been nice. but we didn t miss it.

wifi was very slow

we used items from the snack bar on this trip which were nice in vareity and reasonable in price

wifi weak in the room and often did not work.

no laundry bag was provided

also, you can use laundry service if you pay 10 dollars per a bag

great location, flexible check in and laundry service.

breakfast could have more options.

breakfast was ok

charge for spa / fitness access disappointing breakfast it is not a dedicated building, the hotel only

the room service is excellent

foyer bar closed sunday evening on a holiday weekend

service at the bar was very friendly and good

location luxury gym

(laundry smell seemed to have been pumped into the room somehow) i was moved to a smaller darker

we ordered room service for breakfast almost every morning

the bar is amazingly great- service, food and drinks

superb friendly staff and the bar at night is gorgeous

wifi is poor on 9th floor

hotel staff went out of their way to solve all our requests - early check in included - with a smile

just the coffee....it is bitter and cold! however, my kids raved about the hot chiocolate!

super stoked (no pun intended) about the charm of an in-room fireplace, but there was nowhere in sight to get

bed, clean room, room service great

see above re breakfast. room service was good generally.

wifi fiddly to use

room service not good restaurant affiliated to hotel gave me poor service

the spa facility and staff were terrific.

gym super nice

spa was terrific. room service very good. staff throughout the hotel were outstanding.

nothing to complain but it would be nice if there is laundry room.

no laundry service

expensive no laundry facilities

no any plastic for dirty clothes ?instead people s wanna bring /drop off laundry go outside

wish room service was available and there was an incident with not getting our laundry back on time so that led

were charged for laundry we didn t do

not sure if they have self-service laundry, it would be a perfect addition for families with kids traveling for

i wish there was a microwave, refrigerator & laundry service.

wish the hotel had a self laundry mat on site

somehow we ve lost some items probably in the bed linnen laundry.

bedding, lobby, gym, neighborhood.

bit expensive hotel. wifi is good and fast, but had to pay some extra for that fast option.

room service was prompt, friendly and delicious

quietness of rooms, breakfast included, pet friendly

i didn t like that breakfast was in the bar and open to non residents which meant it was busy.

they refunded an incorrect wifi charge without problem when i reminded them of my bonvoy status.

the gym is too simple

it would have been nice to have a bigger gym.

had laundry done by outside service

not have laundry, such an inexpensive addition that would be an excellent investment and a game-changer to

no coffee maker in the room. no laundry bag.

booking could not be confirmed, kids were not included in the breakfast etc

the kids in the hotel were very noisy and i do not think hotel management did anything about it

the vending machine is way over priced, there s no laundry services, the gym (which is barely anything ) is

stated there was a laundry, however there wasn't

no gym no restaurant no laundry service rickety slow elevators

no laundry facility t

no self serve laundry nearby.

to having to remind the laundry being picked up 2- 3 times

the laundry service was really slow and expensive.

laundry service, although there's a laundromat in walking distance

room service options were somewhat limited, but the food was great.

gym access to equinox a few blocks away, room size, staff

expensive) experience: there was no indication (written or verbal) that it was only dry cleaning laundry service

no self-laundry facilities on site or nearby. very large bed took up much of room.

we liked very much to find within the hotel an exellent restaurant the precinct-kitchen were we had

- location - facilities - daily pass to equinox gym - room

if you re traveling with a pet, sure there is a pet deposit but with that you get a whole lot of goodies,

could be a bit more spacious and the laundry was free of charge

love the laundry facilities...like the bar...parking is a little tight, but adequate

we enjoyed the gym and pool facilities as well

the facilities (pool/fitness center) were very nice

stayed with 4 kids and myself

excellent location overlooking the harbour and the bay nice rooms and tasty breakfast ,

house keeping/room service was very friendly and helpful

everything was clean, great fresh and they also treated us so good me my wife and my kids are very pleased

only thing we had difficulties was with the tablet in the room when we were trying to order room service

after calling room service they came up with 2- 6 ounce bottles, no ice, then they had to get me ice because

pet friendly, charming, great service, great location.

there also a small gym to go

some weird creepy looking kids were hanging out right by the entrance one night blasting their god awful

one small, personal pet peeve: too many slogans

some weird creepy looking kids were hanging out right by the entrance one night blasting their god awful

excellent service, particularly from the butler. enjoyed the gym and spa. the

room service cooking soup that warmed my stomach

breakfast was pre-fab

question we had they answered they were just lovely people and it was a beautiful facility the pool the sauna

there are no dressing rooms in the pool area, so we had to wait around our room for hotel staff before making

shuttle is convenience. having microwave, food from hotel shop, laundry machine

hotel with all facilities necessary including a self-service laundry

didn't use but customer laundry center and business center looked great

happened both times i went to use the laundry facilities so it was a minor

other facilities included guest laundry, pool, gym and restaurant, which is helpful as the location is not

housekeeping were superstars, especially the charming young lady that took care of laundry during our stay

the spa was heavenly.

the bar was tiny

excellent gym

they made us feel so special (especially the kids) with extra amenities and treatment

i also missed a coin laundry at the hotel, but found a good one nearby, close to whole foods

we needed to do laundry and there were machines we could use

the courtesy laundry room was very helpful

no complimentary wi-fi, laundry prices seemed exorbitant

used free laundry to dry clothes stood out in snow at patriots nfl game