pool hours were very appreciated and having laundry service

the dishes were not clean in the dishwasher there was caked-on food on the pots and pans laundry prices are

downfall was there wasn t change available for vending machines and to do laundry

the hot tub was hot and the pool facility (while small) was perfect for our young kids

great room with kitchenette, and plenty of room for myself and my 2 teenagers.

wasn t that good -small room -need trash bags for larger items -no bag for laundry-more pillows and additional

very clean room, elevator and lobby free parking

location, pool for the grandkids

enclosed garage parking (just joking).

also, there was a suspicious van in the parking lot and a guy peeing in the bushes behind it

of issues with tv and wifi

convenient location - parking - overall structure appearance - room comfort and cleaniness

breakfast place next door, plenty parking, nice staff and clean room

they had good continental breakfast, indoor pool, ice machine, and washer/drier for guests to use

no elevator and the carpeting for going up to second floor were not very clean looked like there was a lot of

was kicked off the wifi and my key cards shut down mid stay

breakfast great location great staff nice pool area there was nothing that i didn't like about it

great breakfast!! super easy check-in & out!

more bfast options bigger pool area and more towels something more for the kids to do

the pool was a little too cold

clean, quiet room. comfortable mattress. nice fitness center. good location.

they took ownership of the pool area

everything..great breakfast

there were kids running around above us after 10:30 pm

parking lot

staff was friendly & there's onsite laundry

then asking what time we were checking out and then people coming in n out all hours using laundry then getting

laundry facility small and every time i tried to make my way in there to wash/dry the machines were

nice continental breakfast items with a nice, clean sitting area

even though the massive parking lot was damn near empty they made me put a parking pass on with the threat of

the room we had was next to the elevator and laundry so it was noisy all night

of the bathroom and laundry room, pets are allowed in any room, no continental breakfast included

pretty good value. had breakfast until our last day then it was discontinued. laundry was free.

we asked them if there was a laundry room and for extra toilet paper

clean, modern room. great amenities of in room kitchenette and shared laundry

was a lot of noise coming from the laundry or maintenance room above

would stay there again only if they fix the wifi

could of used the towel bar by the sink

pool and hot tube to cold

the pool and hot tub were fine, but the area was chilly

laundry room was pretty small and no chairs to sit on in there but, was still glad we were able to

laundry onsite

exercise room, guest laundry room, coffee/continental breakfast ready early, friendly helpful staff

only thing found that person in the evening did not know the luges laundry only accepted cards and sent me to

laundry component has been under construction for a month and not available for use so that is one

breakfast area had a lot of room

no sausage for breakfast

bike in gym was clunky, not a spin bike

the breakfast was great

the staff, comfort of bed, high ceilings in room, breakfast options, cleanliness.

the facilities are small, but everything's there - gym, laundry, pool, nice big rooms

staff pool laundry

staff pool laundry

didn't realise there were a couple of people smoking and drinking alcohol in the pool

room was clean. staff was pleasant. breakfast was well done.

neat, great staff, decent pool, quiet, great atmosphere at lobby. two tvs in the room.

pool and hot tub for the 9 year old kids is why we were there

my whole family was able to also enjoy a conntinental breakfast

fitness center, pool, and awsome breakfast.

the kids really enjoyed the pool and hot tub:)

staff, breakfast, early check-in, shuttle, welcome bag, comfortable bed with good pillows.

location, i liked having my own kitchen, not a ton of people around (i stayed over the weekend), i want the desk

the kitchen was amazing for the size of that suite

clogged tub, no hot tub and pool too small

staff are friendly. free breakfast.working kitchen

wifi was down the whole time. bed was hard and squeaky.

friendly staff, pretty good breakfast selection, lots of parking.

(receptionist lacie , breakfast attendant)

bags in provided in pet waste station so it makes it hard for guests to pick up after their dog

provided everything we needed. didn t enjoy breakfast, was too busy sleeping in zzz

very clean interior including the laundry room, which i used due to a long stay for business.

hotel was clean and the staff were friendly and helpful and the breakfast was good and they had a laundry room

wifi was confusing to get on

wish it had a hottub in swimming pool area.

this time however we took our grandchildren swimming and the pool was very cold

location, simple/clean/comfortable, amenities allowed for laundry (though needs to be upgraded to card payment

we even used the guest laundry room

-laundry needs to be upgraded to card use, eliminate the inconvenience of obtaining coins to operate

perfect for families with kids

wonderful! has a full kitchen, is quiet, roomy, and comfortable!

good parking near room.

pool was perfect for the kids. restaurant was attached to hotel which was convenient.

was very nice and the rooms were larger than expected and the water park was amazing

the pool towels are tiny!! will remember to bring our own beach towels next time...

the pool the kids loved it

clean, well-appointed room with kitchen and comfortable beds, good internet speed, free laundry, nice outdoor

our second time staying there and would do it again. the laundry service was great.

the free laundry washer and dryer was a great bonus for travelers on a long journey

lots of space, free laundry

welcoming staff, free laundry services

chose this hotel because of laundry facilities- and no laundry

not busy. poolside rooms!

the pool closed too early on sunday

the shuttle is free snd 24/7

the pool area is wonderful!

easy check-in responsive staff laundry facilities

good laundry facility

free laundry services

i didn t have the continental breakfast or use the pool, gym, laundry, but all nice to have access to

breakfast was great! staff was friendly. kids loved the gitel.

laundry, the layout of the room, the pool, the rec area where kids could play while waiting for us,

we loved that the laundry was free and there were plenty of machines

had a workout room, pool, and laundry if needed

we enjoyed playing pool, jenga late nights, the swimming pool, weight room and doing our laundry

friendly staff great amenities - nice workout facility and access to laundry

i used the fitness room and it could have been cleaner and the laundry room was also only kind of clean

machine was located on only one floor, inside the laundry room

the laundry facilities are too small for the number of guests. breakfast needed more variety.

our flight arrived early in the afternoon and we had no problems with the early check in process

the room we had was more spacious than expected & with 3 kids we didn't feel cramped which was amazing

guest laundry equipment out of service. miniature room.

and friendly place, nice and tasty breakfast every morning, swimming pool, fitness room, guest laundry and rest

no hot tub, but the pool was nice and fairly warm.

shuttle service to/from airport should run beyond 11:00 pm.

man with beard at desk and lady next day were very good. great breakfast

coin op laundry didn't work, so the maintenance staff offered to do my clothes for me

could use additional laundry fro guests. one washer and dryer for all.

staff was very nice....front desk to the laundry guy and others. all very pleasant.

it's worth noting (as i had an issue) that there are two guest laundry rooms but only one is signposted, the

even our friday afternoon shuttle driver and our sunday morning (11:30am) shuttle driver

no laundry bags for wet suites

should have been advertised as under construction there should be a way to purchase coins for the laundry and

the pool area was fantastic! great set up for younger kids. the hot tub was nice and warm too.

pool was nice. proximity to airport. we had a great room in a really good location to the car.

the pool area was fantastic! great set up for younger kids. the hot tub was nice and warm too.

i wish they had laundry machines in addition to send out services

great gym & pool

i wish there has been a hot tub, but the saltwater pool definitely made up for it.

very modern and luxurious. loved that they have 24 hour room service

the heavy chlorine smell in the pool area. i would like to see parking included in the room fee.

friendly staff, free tea and coffee in reception, clean, laundry available

stayed one night with our 2 young kids and dog

everything!!! the staff, the clean rooms, a lot of pool towels

pet area was disappointing

the rooms are impresively clean & modern fixtures and kitchen appliances

had to walk across street for laundry and pay for breakfasts

frosted glass barn door so it never really closes but could definitely hurt if you got your/your kids fingers

walking distance to moa bed bathroom bar and relaxing area

the hotel amenities - specifically restaurant (breakfast) and gym - were top notch for a room for this price

staff was great we got there early, they allowed us early check in and parking

no laundry facilities. i had to join the ihg rewards program in order to get late check out.

going on in main lobby, no on-site laundry

excellent proximity to moa and airport, with free shuttle to both

toilet had mould in the bathtub,the room service menu was filthy with dust

hotels we stay at usually offer guests a free breakfast buffet

only for little kids

also a convenient free shuttle to and from the airport, even after midnight

the internet in the gym did not work.

very clean, newer, comfortable beds, great location, weight room, hotel bar and cafe.

all the kids running around in the morning

guest laundry was very convenient so i could wash my daughters basketball uniform every day and go home

laundry sounds and very noisy upstairs combined with plane noises left me not sleeping super well

location, walking distance to mall of america, friendly staff very good breakfast, laundry room at first

the bathroom is big with a huge closet that has an extra pillow, a laundry basket( to be able to carry dirty

the use of additional kitchen appliances is a bonus

also, when i tried to get ice for my room, i had to go to the gym on the second floor, where i found just a

the pool was freezing, kids didn't mind it but all adults passed on it

i tried to call room service from the room phone twice and no one picked up

pool and workoutroom was not available during my stay

that it was next to the mall. traveling with kids so that was awesome!!!!

the facilities were complete -- parking, pool, laundry -- and the room was spacious and comfortable

then later she was kind enough to give us extra laundry

a lot people use these machines or it s just happenstance that a few people decided to do their laundry at

friendly service staff; self-laundry was great and not expensive; hotel directly at the mall of

laundry and reception have been great

guest laundry on-site

no coffee in the rooms, and they can t give you change for laundry but we had some

(possibly dry laundry soap flakes

laundry detergent was too strong smelling

indoor pool and laundry facilities available (you will need quarters though)

one of our beds had dirty laundry in it

pool was too deep for younger kids.

breakfast was complimentary and had anything you could possibly want room service was very reasonable'hotel

this hotel is very nice the shuttle was quick and in time all staff answered our questions

gym

staff is very friendly knowledgeable and we even had room service at 1:30 in the morning since we arrived late

early check in is grateful. staff is really friendly. pillow case has smell.

an issue with the hotel, but there was a kids soccer conference and parents allowed kids to run everywhere wet

the fitness room could be bigger and better equiped with weights (like squat rack).

close to airport free shuttle and close to metro transit station.

the laundry facilities were very old and outdated, and the bottom dryer was broken

not like that we were right next to the laundry room and were woken up each morning by staff doing laundry

breakfast supplies were short both days and lady was grumpy

gym also very small

the pool/hot tub were very nice and were supplied with big towels

no laundry facilties at the hotel

and easy access to the moa and light rail but we were in room 210 which seems to be above the laundry room and

there were clean towels all over for you to grab and the hamper for the dirty laundry was nicely labled

guest laundry, no vending machines and breakfast could be a little better (no oatmeal/cereal option, only

only thing which clicked was there wasn't a laundry in the building

my daughter had to move bags of laundry and trash out of the way in order to get through

and, the laundry uses way too much bleach on the bedding

food pantry, restaurant, pool, gym, laundry, large room

nice clean amenities such as pool and gym

stated on website free breakfast and wifi. neither were true.

lobby smelled great, rest of hotel not so good. laundry facilities could use an update.

in bar but where isn t it$$$ also if you would make it cheaper for parking there on a parking and fly more

would recommend a heated pool

pool & hot tub were nice

room service operator rude when placing order for food

the hotel was equipped with a guest laundry

breakfast. coffee. wifi and refrigerator and microwave

ipad was broken in my carry-on when in the shuttle

did not have sufficient on site parking available, had to park in a nearby field

location was ideal and 24 hour shuttle service. staff was outstanding.

wish the pool opened at 9:00am.

i loved the wave pool. totem towers were also amazing. our hotel was also very comfortable.

provide at least continental breakfast for kids with that price per night.

the staff was so helpful and friendly. everyone we encountered made our kids feel special!

no hot tub or spa as advertised

and a laundry room

it would be nice to have 2 tvs, one for the sitting area and one for the bedroom so adults and kids could both

the kitchen was stocked with the necessary equipment, and an ice maker in the freezer was a bonus

really loved the rooms at this hotel, it had a full kitchen and a nice comfy sectional couch

shuttle service was wonderful. breakfast good. front desk staff great

i liked all the services. having laundry there was a huge help. fresh coffee all the time.

no laundry room and the wifi was terrible.

hold for a long time, bed sunk in the middle, ac loud off/on, shower head not working properly, laundry room

only need a laundry room to be absolutely p

had trouble finding laundry room and there was not change machine there

called down to learn that we were above the laundry

shuttle service was amazing

great bed, , quiet, friendly, shuttle to airport and mall

it didn't have continental breakfast.

i feel like for an all you can eat buffet, kids should have a lower price

the food was healthy and excellent. bed was cozy. loved the pool and laundry

the food was healthy and excellent. bed was cozy. loved the pool and laundry

shuttle service extraordinary

has a shuttle available as well

the pool area was safe clean and a great place for the kids to hang while i went to work

remodeled, very nice and clean, great breakfast, nice lobby space to sit and work, shuttle was

provided us with late check out.

was a little disappointed that the jacuzzi wasn't working and i felt the hot breakfast could've been cooked a

shuttle service and friendly drivers

asked to be close to the pool which was on first floor,they said sure but when i arrived they put me on the

i liked the workout room and the laundry room

similarly access to the laundry after 10pm would have been helpful as sharing with busy families there was

it was also good to have access to the laundry

functional layout, great for the business traveler who likes a work space, and basic kitchen.

hotel had a nice pool and hot tub

kids had to sleep on the floor one night

lots of kids running around

was clean, beautiful, everything worked beautifully, beautiful gym, great pool

it was a good experience. the depth of the pool could be deeper.

i loved that it was pet friendly

$75 non-refundable pet deposit. most hotels in the area charge $10-$25

the arm on one of the kitchen chairs was falling off continuously

temperature in the pool area.

the woman on the desk berated me about how to sign on to wifi stating no one listens and calls later for

lots of kids running around but it was great

not to mention there were no extra trash/laundry bags which led to an overfilled trash bin in the corner of

the spa area looked very nice but was closed every time we tried to go there

new hotel near airport, clean with good room service

spa shower!!

of the equipment in the gym is broken, and there aren't any options for a hot breakfast which is strange since

pet fees are high, and deposit for room but you get it back if all is ok when you

the kids enjoyed the swimming pool

we did room service for one night out of our 4 night stay and the delivery time was quicker than expected

the pizza from room service was not very tasty. the shuttle was hard to coordinate and connect.

missed the return shuttle from the moa and had to take a cab

laundry, price, breakfast, room size.

had guest laundry and a hot breakfast which was really good

they also have a swimming pool, laundry facility and more

liked the location, went to the wrong hotel first and they were way too fancy for having kids there

soft beds, clean rooms, tons of breakfast choices. quiet location.

clean laundry in the main lobby being folded

incredibly happy and helpful staff all hours of the day, easy to access guest laundry, and a large, clean, very

it was somewhat outdated, but it was clean, room was in good shape, pool area and exercise room was nice

pool was basic but kids enjoyed it

and stains all over pull out couch, window dropped when it rained, and a leaky bar sink so my kids couldn t

loved that there was a laundry room available.

the laundry facilities weren't adequate for the size of the hotel.

there were luggage carts and a guest laundry

our floor had laundry available, and the clean laundry smell permeated the entire hallway

pay quarters on the laundry machines; various ice machines didn't work; cost of snacks was extremely high

location, kitchen in the apartment, nice and helpful staff, laundry room

i also appreciated the free laundry machines and workout space

work out room is attached to the laundry facility which made it

laundry, breakfast and some evening meals

free laundry

was filthy - it looked like someone had wiped dirt on it or that it had been bloodied and the laundry department

laundry was unavailable and i had to find a laundromat before leaving town after check out

that they only had one laundry location

pool area's lack of privacy from outside guests

that the pool and hot tub were open. the room was clean and nice.

hotel is conveniently located and has great amenities (pool, hot tub, fitness room, guest laundry, elevators,

breakfast should be free

friendly staff, clean, good breakfast, great facilities

the wifi password i was given didn't connect well, but i called the number of the help desk on the wifi

light pet smell

great vibe, lots of kids having fun, smiles, laughter. loved the decor.

spacious rooms, plenty of parking, efficient check in and check out process ; excellent gym with variety of

the restaurant that was in hotel didn't offer a kids menu

great ambience as you walk into the lobby. huge pool. decent gym with free weights.

the beds were comfortable, and the wife and kids loved the toiletries

no restaurant no bar no cookies and i had to go back downstairs and ask for a laundry bag and a bag for the

t as cleaned as it should have been and i m not a picky individual staff didn t pick up room service order

the parking lot was pure ice and full of snow!

went down to the bar and the male bartender (didn't get his name) was very nice

i wish the bar stayed open later, but there is food places near by

a free breakfast would have been nice!

left before breakfast was open

room that we had was very nice and clean, but the walls were so thin, that we could hear the kids in the next

thought that room service was a given.. apparently you have to ask

location and free parking! room was amazing!

pool area was close along with gym no notice of closing prior to arrival disappointing as we booked expecting

hard to find parking for the day, it was too busy.

like the bar in lobby a lot

location! like being next to the southdale mall. like the pool and hot tub

the bar in the lobby is good

unfortunately our room was under the laundry room and our room vibrated on every spin cycle

they also had a very nice laundry facility

i enjoyed using the fitness center and even used the laundry room in the hotel

laundry room was clean but you need to bring own soap

amenities rather bare--no hangers, no laundry bags, no extra pillows, kitchen had no extra paper c ups, no pot

the washer for laundry was out of order

wifi was awful

also spa in room was hard to turn on

breakfast was excellent

hotel had a beautiful room for breakfast, the hotel room was new and clean, and we exceeded our expectations

that the pool and jacuzzi was not open .

rooms are well maintained and would suggest all to go for a golfcourse view

enjoyed my stay overall just wish the pool area was open later for adults witch it closed early than expected

bed little hard view of parking lot was not good very noisy in hallway kids yelling hard to rest

when got to our room it was a beautiful king suite with a wet bar stocked

they have a ice machine, vending machine and laundry service on every floor which was a nice surprise

no grab bars inside shower. kids yelling and the loud echos in the pool area.

4 kids my husband and myself

nice staff, nice clean open space to eat, love the gym and pool

very clean rm, nice bathroom, pool area

laundry is more experience than that at best western

loved that the pool was open(had to make appointment)

breakfast was food

quiet and relaxing; had a pool

food options in walking distance, my room was in the zero floor with window directly on the parking lot, i could