that the pool and jacuzzi was not open .

we were worried the store and bar would be over priced but it wasn't expensive at all

couldn t connect to wifi

room service menu is very small and they don t run 24hr

pool very over-crowded with kids, so unable to relax

asked for the quietest room and got one that backed up to the guest laundry and ice machine

there was nothing that we didn't like. staff was friendly and plenty of parking.

had to leave early 5am and loved the to go breakfast bags! great idea!

a warm swimming pool

great location near my planned visit, out of city.. parking was good with handicap availability

they have a ice machine, vending machine and laundry service on every floor which was a nice surprise

the quietness and the hit free breakfast.

lot of people took up two parking spaces because they didn t stay within the lines not a lot the hotel can do

there was also an awesome lounge chair which one of the kids decided to sleep on instead

breakfast was excellant, but the main thing was the comfort of the bed. very comfortable.

laundry is more experience than that at best western

the pool is nice, but it s very very very small and very loud even with two kids in the pool.

like the parking, communication, breakfast environment but not the self room care that was done all by

loved that the pool was open(had to make appointment)

the parking lot

our fireplace and microwave did not work, but we were there only 1 night and mainly to sleep, so we

was great very clean, good breakfast, kid friendly pool and a sauna, also pet friendly

water slide and pool for kids staff was awesome very new remodeled rooms fresh carpet!!

pool was awesome nice for the kids

i was looking for something close to the casino without paying the casino prices

wasn't able to get extra blanket overnight. staff didn't have access to laundry.

waiting for towels until the next day because laundry was not done

laundry hanging from balconies

the laundry room was very dirty

not sure if they don't do laundry or what

the parking lot was not lined well.

us, comfortable and spacious rooms, it was clean and in a convenient location to mystic lake casino & amphitheater

location rooms were good size and the breakfast was wonderful

jacuzzi, swimming pool, nice breakfast, clean room.

the parking lot is not big enough for as many rooms that you have here

our second time staying there and would do it again. the laundry service was great.

welcoming staff, free laundry services

clean, well-appointed room with kitchen and comfortable beds, good internet speed, free laundry, nice outdoor

the free laundry washer and dryer was a great bonus for travelers on a long journey

lots of space, free laundry

came for an overnight with kids (7 and two 9 yrs old) for first day of spring break

pool was perfect for the kids. restaurant was attached to hotel which was convenient.

my kids said the bunk beds were uncomfortable. the restaurant was a little spendy.

pool was great and rooms were spacious

my kids love the water park

pool was up and running for my kids they loved it and they had good breakfast for the kids to

it's pet friendly

we had to pay for parking at check in

great distance from the city, pool was very nice as was staff

parking lot

breakfast great location great staff nice pool area there was nothing that i didn't like about it especially

more bfast options bigger pool area and more towels something more for the kids to do

more bfast options bigger pool area and more towels something more for the kids to do

the pool was a little too cold

i teach fitness trainings throughout the us and will recommend your hotel to trainers in the u

the pool was closed, and the kids were really expecting to get in.

convenient location - parking - overall structure appearance - room comfort and cleaniness

convenience, parking, friendly staff. quiet.

breakfast was free and parking made it very accessible to move all luggage in hotel

we first got there, the pool was under maintenance

person walking around in parking lot when we got there, late that night and in the morning when we left

there was a strong smell of smoking through out the building

we are not smokers and asked for non smoking room, yet smoke was in the entrance and the hall and even up the

musty smelling hallway leading up to room from back parking

wasn t that good -small room -need trash bags for larger items -no bag for laundry-more pillows and additional

was a little disappointed the doors in the pool area to the outside were locked.

therefore we didn t know where the pet walking area was

the full parking lot. then again, just a sign of justified popularity and a wedding event.

couldn't use the pool because of soo many kids

also, there are only 2 washers and dryers for the guests, which can make doing laundry difficult

exercise room, guest laundry room, coffee/continental breakfast ready early, friendly helpful staff

workout center and laundry facilities were exactly what i was seeking in my stay

would have been better if they accept cash payments and coin laundry that was my main problem

working laundry machines and not having to clean my own room .

downfall was there wasn t change available for vending machines and to do laundry

pool hours were very appreciated and having laundry service

the dishes were not clean in the dishwasher there was caked-on food on the pots and pans laundry prices are

good amount of parking

the hotel did a great job of maintaining their walks and parking lot

laundry room in the main building was nice , staff were very nice

size room, fully equipped kitchen, and fantastic service

pool was closed (broken

there was pet hair on the floor by the bed and on the couch in the room

floor strip across the carpet to the kitchen tile is too high and difficult to get over with a wheelchair

of dirty laundry and garbage were still in the hallway till 6pm waiting to be picked up

comfortable bed, nice sofa and kitchenette. also liked the location.

nice breakfast and it was available until 10 am on weekends

the breakfast was really good my kids don’t eat breakfast but when they went down to look and see what they

beds comfy kitchenette

breakfast was awesome and location was great!!

this hotel was outstanding!! great staff. easy location to get to. wonderful gym.

maybe have some cheese with the eggs for breakfast

the pool was very

they had a very good continental breakfast. everything very clean.

kid friendly. has a laundry room.

there was laundry, office area and workout

the hotel's fault but there were kids running up and down our hall pretty late at night and they were quite loud

nice breakfast with nice options

pool ended up being closed for maintenance which we did not know

microwave in the rooms and going outside to do laundry

that they don t have a laundry machine s specially when you stay with a kids

no laundry facilities

out just cus it was raining a lil out, desk chair looked like a dog chewed on it, no hot tub or laundry

laundry facility options and staff suggested we talk laundry to a neighboring hotel and use theirs

chose this hotel because of laundry facilities- and no laundry

really warm pool and there was a nice hot tub

i also like the swimming pool and exercise area except i wish it would ve been a treadmill

this hotel because it offered shuttle to the airport- and then no shuttle

my kids loved the breakfast and pool

no pool no laundry breakfast outrageously priced

laundry option

no free breakfast

the breakfast and cleanliness

great location, very quiet room, friendly staff, super comfortable pillows & bed, great breakfast, wonderful

love having a full kitchen and living room area.

the breakfast was better than most places

pool was an outdoor pool

the fireplace was a nice touch

rooms were nice and the breakfast was great.

room was right across from kitchen and laundry room and close to front desk

it was clean and outside parking was well lit.

plenty of parking space

had a hard time finding a parking spot since we checked in around midnight and my husband was not a fan of the

requested no room service while i was there and i believe that was honored

no covered parking

pool and rooms nice

kids are running and jumping into the pool and the hot tub

pool towels are small and like sandpaper. for a luxury hotel the pool towels felt like a super8

friendly staff parking clean

which means sometimes laundry gets started up to days later

our floor had laundry available, and the clean laundry smell permeated the entire hallway

the laundry facilities weren't adequate for the size of the hotel.

loved that there was a laundry room available.

i rested well as well as did my laundry

laundry, breakfast and some evening meals

free laundry

they offer free use of their laundry area which was a huge help for our family

location, kitchen in the apartment, nice and helpful staff, laundry room

loved the pool, hot tub and free laundry service

hotel is conveniently located and has great amenities (pool, hot tub, fitness room, guest laundry, elevators,

breakfast was always fresh,and kids love the fresh cookies and hot beverages offered in the lobby

and love the place so recommended my daughter and her friend to stay here as they came to take kids to moa for

fact that you have to walk through the bar area to get to the pool

i wish they had a breakfast bar or more options in the grab and go center.

was filthy - it looked like someone had wiped dirt on it or that it had been bloodied and the laundry department

laundry was unavailable and i had to find a laundromat before leaving town after check out

that they only had one laundry location

cramped parking lot

food or drink in the pool area

it?s very clean and updated. the location is very good. it has free parking.

great front desk staff ... the lobby bar was awesome.

the hotel restaurant didn't open until 4pm and there was no room service for food until then

the location was easily accessible off the highway close to many attractions plenty of parking

left before breakfast was open

no restaurant no bar no cookies and i had to go back downstairs and ask for a laundry bag and a bag for the

could hear kids running on floor above and hot tub was not very hot.

hotel was priced well for what we wanted. it has a great pool that the kids loved.

syringe and liquor bottles in the parking lot which made me feel unsafe when i had to walk my dog

airport shuttle, tv, clean, friendly. secure, wi-fi, printing

kids loved the starbucks in house

the pizza from room service was not very tasty. the shuttle was hard to coordinate and connect.

tub could be hotter and jets did not work, no workout bike in gym - only race bikes

i like the fact that the pool stayed open late

we had no intention of renting a vehicle but instead use the complimentary shuttle service to commute back and

incredibly happy and helpful staff all hours of the day, easy to access guest laundry, and a large, clean, very

clean laundry in the main lobby being folded

the price was excellent. clean and convenient. did a park and fly. very nice shuttle service.

the shuttle service to and from the mall and the airport were perfect

our kids enjoyed swimming, and us adults enjoyed the hot tub.

sounded like laundry spin cycle

only one ice machine. hotel looks dated, no laundry soap.

said 'we put two of everything in your king bed room' as if they are really worried about the laundry bill

fitness room equipment outdated or did not work

great location for dinner theater and arboretum. nice to have spa open till midnight

had guest laundry and a hot breakfast which was really good

they also have a swimming pool, laundry facility and more

laundry, price, breakfast, room size.

pool is on the small side, but we were the only ones using it so it wasn't a big deal

there were few just standing for kids to get out pool, so they can get in

love the complimentary wine and snack for my kids

clean rooms, great gym and exceptional breakfast buffet!

the woman on the desk berated me about how to sign on to wifi stating no one listens and calls later for

close the drink for kids to early

i like the space in the rooms and of course the breakfast.

pretty good value. had breakfast until our last day then it was discontinued. laundry was free.

the room we had was next to the elevator and laundry so it was noisy all night

of the bathroom and laundry room, pets are allowed in any room, no continental breakfast included

clean, modern room. great amenities of in room kitchenette and shared laundry

we asked them if there was a laundry room and for extra toilet paper

similarly access to the laundry after 10pm would have been helpful as sharing with busy families there was

it was also good to have access to the laundry

i liked the workout room and the laundry room

the pool and hot tub are amazing and the outdoor patio is great as well

the breakfast was amazing and the staff was really friendly and helpful!!!

staff was friendly & there's onsite laundry

then asking what time we were checking out and then people coming in n out all hours using laundry then getting

laundry facility small and every time i tried to make my way in there to wash/dry the machines were

breakfast was awesome they had eggs and sausage links

was plenty of parking, it waa very quiet

was a lot of noise coming from the laundry or maintenance room above

the shuttle was a pleasant surprise on a rainy day with door to door service

clean rooms. appreciated the shuttle to the airport.

the pool was pretty small

pool was too small.

run up and down the hallways screaming their heads off, paid for breakfast just to be told the kitchen was closed

great rooms, good size. gym was well equipped. pool and hot tub were open. nice stay

has a wonderful restaurant and bar that i have always enjoyed in the past and due to covid-19 the restaurant

was closed and we could buy a box of cereal, wasn't able to use the pool or the hot tub or the gym because of

i walked down to the kitchen to find out that the difference between a continental breakfast and a full

very small pool, breakfast started later than expected, 7 am, having to pay additional for parking

the breakfast was good. lots to choose from. the counters were always clean

bike in gym was clunky, not a spin bike

no, hot pool, swimmingpool to small.

breakfast, the friendliness of the checkout and checkin person and helpfulness of staff.

the facilities are small, but everything's there - gym, laundry, pool, nice big rooms

staff pool laundry

i like have the kitchen with fridge

no shuttle service to or from the airport even though it stated there was one.

the pool is a bit small there was a kids party and the pool was full.

great staff, wonderful pool

hard to find parking for the day, it was too busy.

pool area was close along with gym no notice of closing prior to arrival disappointing as we booked expecting

parking not easy

clean. good location. free parking

it was also really nice to have a pool, hot tub, workout room, and laundry room

breakfast is great and having the laundry was really helpful

of free parking the facilities in the hotel are good with a small well equipped gym, pool and laundry facility

i loved having an almost full kitchen in the room and the bed was very comfortable.

only thing i didn t like was how cold the pool was

no guidance of laundry service.

the pool was open but laundry and breakfast and everything else wasn't.

the staff in the kitchen working the breakfast area were extremely friendly!!!

nice pool and hot tub

the breakfast was amazing! we had a nice quiet room and also enjoyed the pool area!

the staff was most excellent and they helped me out a lot with cleanliness and laundry among other things

the location was excellent and the staff very friendly and polite. the breakfast is very good!

the indoor water slide and pool area

staff was helpful and friendly. my kids had a blast playing in the pool.

to be fair, guests of the hotel can use a larger local gym just down the streeet for free

rooms were great, very upscale, pool stays open late! loved everything about it

clean and comfortable room! the staff was great and room service was quicker than i expected.

the free parking was nice.

sleek hotel with a nice bar that is open late

don't do breakfast room service anymore which was a huge loss for us and why we won't go back again

i enjoyed using the fitness center and even used the laundry room in the hotel

they also had a very nice laundry facility

unfortunately our room was under the laundry room and our room vibrated on every spin cycle

amenities rather bare--no hangers, no laundry bags, no extra pillows, kitchen had no extra paper c ups, no pot

laundry room was clean but you need to bring own soap

should have been advertised as under construction there should be a way to purchase coins for the laundry and

no laundry bags for wet suites

no water or towels in the gym and treadmill didn't work

the shuttle to and from the mall was a very big help

there is no breakfast

i wish they had laundry machines in addition to send out services

fact that is stated it was pet friendly and the mall it self wasn t and you couldn t leave pets unattended

pool and location

with pool and gym as well as safe and fridge and coffee maker in room

wifi was horrible

it's worth noting (as i had an issue) that there are two guest laundry rooms but only one is signposted, the

staff was very nice....front desk to the laundry guy and others. all very pleasant.

could use additional laundry fro guests. one washer and dryer for all.

coin op laundry didn't work, so the maintenance staff offered to do my clothes for me

plenty of parking

machine was located on only one floor, inside the laundry room

i used the fitness room and it could have been cleaner and the laundry room was also only kind of clean

the laundry facilities are too small for the number of guests. breakfast needed more variety.

the free shuttle ran late... but hey it is free

room was excellent loved the kitchen and sitting area separate from the bedroom

no laundry room and the wifi was terrible.

had trouble finding laundry room and there was not change machine there

i liked all the services. having laundry there was a huge help. fresh coffee all the time.

thw only thing lacking is a laundry room at rhis ptoperty!!

products used in the kitchen and bathroom (they are striving to be green, especially in laundry use)

my daughter had to move bags of laundry and trash out of the way in order to get through

and, the laundry uses way too much bleach on the bedding

food pantry, restaurant, pool, gym, laundry, large room

room service pounding on our door at 945am and barging in

knocked on the door two hours before checkout also couldn t use the gym

and a laundry room

the kitchen was stocked with the necessary equipment, and an ice maker in the freezer was a bonus

the people were great. breakfast and light supper were nice

location was great and the hotel providing a shuttle service to and from the mall of america was exceptionally

gym had a variety of items to choose from

i liked the free laundry. we stayed 9 days and were very comfortable.

laundry, the layout of the room, the pool, the rec area where kids could play while waiting for us,

there was free self-serve laundry which was an amazing perk

we enjoyed playing pool, jenga late nights, the swimming pool, weight room and doing our laundry

had a workout room, pool, and laundry if needed

free laundry services

easy check-in responsive staff laundry facilities

good laundry facility

i didn t have the continental breakfast or use the pool, gym, laundry, but all nice to have access to

location. good breakfast. warm pool.

called down to learn that we were above the laundry

the manager reimbursed us for a cab from the airport because the free shuttle was running late

excellent price nice pool nice bar great tv's

would be nice if breakfast was included in all packages

it was in a great spot with free shuttle to the mall, the staff were incredible, and everything was so clean

wish the pool opened at 9:00am.

water park and game arcade for my kids

the pool closed to soon at 8 pm

kid friendly with lots of activities for kids

had so many great things for the kids to do

had some nice ammenities in the hotel as well (pool, gym)

ridiculous to half to order a sierra mist for room service and pay 5 dollars plus gratuity just

a bit small and no sofa bed or room for a roll away so with kids age 9 & 11 i would need 2 rooms

fantastic room service

due to covid19 and there was no room service, i felt as it was not provide me with enough of towel and face wash

friendly staff, free tea and coffee in reception, clean, laundry available

the breakfast was very good and had healthy options

the neighboring room had kids and was loud enough for me to know all their names!

the gym was exceptionally clean

the neighboring room had kids and was loud enough for me to know all their names!

had to walk across street for laundry and pay for breakfasts

breakfast bar was rather lacking and disappointing we were not planning on eating breakfast at the hotel

the bummer was i couldn t order a drink to my room, i had to go down to the bar and get it

due to covid, the bar and restaurant were closed. luckily there is a good restaurant next door.

gym, shower, and room. hotel location was perfect.