i liked all the services. having laundry there was a huge help. fresh coffee all the time.

no way to do laundry.

used the laundry facility and put my money into the dryer and the dryer didn t start

hold for a long time, bed sunk in the middle, ac loud off/on, shower head not working properly, laundry room

thw only thing lacking is a laundry room at rhis ptoperty!!

similarly access to the laundry after 10pm would have been helpful as sharing with busy families there was

it was also good to have access to the laundry

i liked the workout room and the laundry room

breakfast egg dishes could use a little change up.

lovely pool and hot tub

and a laundry room

pool was a good temperature for the kids

the breakfast was nice

really loved the rooms at this hotel, it had a full kitchen and a nice comfy sectional couch

great breakfast and mixer dinners.

called down to learn that we were above the laundry

needs a hot tub in the pool area. nice to sit in a hot tub after a long day.

the property is pet friendly also so we were able to bring our boy

clean and tidy business travel friendly reliable airport shuttle service that was a major draw

the gym area very clean and smelled very nice

and, the laundry uses way too much bleach on the bedding

my daughter had to move bags of laundry and trash out of the way in order to get through

food pantry, restaurant, pool, gym, laundry, large room

food pantry, restaurant, pool, gym, laundry, large room

guest/shuttle rider got upset with the shuttle driver on our way back to the hotel one evening

room service

areas to focus on include buckets bar and grill - almost fully automated but still very clunky with a confused

water park and game arcade for my kids

the pool area, the activities an the rooms

kid friendly with lots of activities for kids

and a decent enough gym

room layout for traveling with kids

lots of kids running around but it was great

the bar should be open at 3pm and stay open a little longer or have the kitchen open a little later

my kids loved the elevators

should have been advertised as under construction there should be a way to purchase coins for the laundry and

no laundry bags for wet suites

my kids enjoyed the pool and the muffins for breakfast

alexander one of the shuttle drivers was so nice and friendly

there is no gym and pool. the carpet was smelling bad and needed a deep cleaning/ wash.

chose this hotel because of laundry facilities- and no laundry

my kids loved the breakfast and pool

really warm pool and there was a nice hot tub

the parking lot was a mess of human garbage

room service the 4 nights i stayed, room looked over the pool, was noisy and lights stayed on day

lobby smelled great, rest of hotel not so good. laundry facilities could use an update.

no parking fee, close to moa and shuttle

liked the bar area & staff there for our planned family social time

also close to the airport with an airport shuttle

all around great experience the free shuttle between the airport and hotel great location pleasant

the kids loved the pool

also, when i tried to get ice for my room, i had to go to the gym on the second floor, where i found just a

they did require reservations for use of the gym, pool and restaurant, which gave me a sense of security

pool was closed b/c of maintenance but they extended our check out time for the next day so the kids had time

room service available

i wish they had laundry machines in addition to send out services

the free wifi is not nearly fast enough for this day and age.

great gym & pool

wifi wasn t great. our room was by elevator and it was very loud with people in the hallways.

wifi in rooms

coin op laundry didn't work, so the maintenance staff offered to do my clothes for me

staff was very nice....front desk to the laundry guy and others. all very pleasant.

it's worth noting (as i had an issue) that there are two guest laundry rooms but only one is signposted, the

could use additional laundry fro guests. one washer and dryer for all.

bathroom is too small, dated and gym with only 1 strength machine

i used the fitness room and it could have been cleaner and the laundry room was also only kind of clean

machine was located on only one floor, inside the laundry room

the laundry facilities are too small for the number of guests. breakfast needed more variety.

the description was false no dvd, no video games, no room service, the pool was very dirty and too cold to even

if anything at all would need improving, maybe a bigger pool

friendly staff, free tea and coffee in reception, clean, laundry available

breakfast was so basic, i totally understand because of the covid-19 but i really missed the coffee

stayed one night with our 2 young kids and dog

breakfast, gym, location, spa water were all fantastic

the gym was the highlight for me

location, walking distance to mall of america, friendly staff very good breakfast, laundry room at first

laundry sounds and very noisy upstairs combined with plane noises left me not sleeping super well

guest laundry was very convenient so i could wash my daughters basketball uniform every day and go home

the bathroom is big with a huge closet that has an extra pillow, a laundry basket( to be able to carry dirty

was clean and had a mini kitchen with regular size refrigerator

had to walk across street for laundry and pay for breakfasts

walking distance to moa bed bathroom bar and relaxing area

95 for wifi which we didn't request

nice hotel bar with drinks and food

lobby and bar area were very inviting and relaxing

told me come get themself, if you want them housekeeping left the halls full of dirty laundry and trash

friendly service staff; self-laundry was great and not expensive; hotel directly at the mall of

then later she was kind enough to give us extra laundry

decent breakfast included and a laundry a bonus

laundry and reception have been great

had a workout room, pool, and laundry if needed

laundry, the layout of the room, the pool, the rec area where kids could play while waiting for us,

we loved that the laundry was free and there were plenty of machines

there was free self-serve laundry which was an amazing perk

i liked the free laundry. we stayed 9 days and were very comfortable.

good laundry facility

i didn t have the continental breakfast or use the pool, gym, laundry, but all nice to have access to

easy check-in responsive staff laundry facilities

free laundry services

the breakfast was good, the waffles were a hit with my kids

it was new, in a good location with covered parking and friendly staff.

small hot tub and pool

some more equipment would be fine in the gym

the attached restaurant (and room service) was quite good and reasonably priced.

large room. room service. coffee and snacks available for purchase in lobby. fridge in room.

not like that we were right next to the laundry room and were woken up each morning by staff doing laundry

the laundry facilities were very old and outdated, and the bottom dryer was broken

noisy climate control in room (i turned this off). gym and pool quite small.

we also loved the location, it was so close to the mall of america and the kids loved seeing the airplanes take

very good breakfast! pizza & drinks at the bar were great & convenient. very helpful staff.!!

the facility did not have quarters available for the laundry machines.

the laundry on the second floor was neat and clean

they had no shampoo, no laundry bag, no tissues in the room

they had laundry facilities which we needed and used

no coffee in the rooms, and they can t give you change for laundry but we had some

the bar was well stocked with high-end liquor

hallways and lobby bar were way too cool - couldn't sit down there because it was so cold.

hard to find parking for the day, it was too busy.

breakfast. worst in years, both from room service and at club lounge

quiet rooms, convenient parking, wide corridors with window, staff always helpful and cheerful about it

laundry, price, breakfast, room size.

had guest laundry and a hot breakfast which was really good

they also have a swimming pool, laundry facility and more

clean and comfortable beds. breakfast was good too.

there were few just standing for kids to get out pool, so they can get in

no laundry facilties at the hotel

guest laundry, no vending machines and breakfast could be a little better (no oatmeal/cereal option, only

there were clean towels all over for you to grab and the hamper for the dirty laundry was nicely labled

and easy access to the moa and light rail but we were in room 210 which seems to be above the laundry room and

only thing which clicked was there wasn't a laundry in the building

they also had a very nice laundry facility

i enjoyed using the fitness center and even used the laundry room in the hotel

amenities rather bare--no hangers, no laundry bags, no extra pillows, kitchen had no extra paper c ups, no pot

laundry room was clean but you need to bring own soap

unfortunately our room was under the laundry room and our room vibrated on every spin cycle

the pool could have been more warmer

shuttle services were awesome and on time.

very clean, and free wifi. peaceful and the staff were helpful and friendly.

all the kids running around in the morning

too many screaming kids kids don't usually bother me

incredibly happy and helpful staff all hours of the day, easy to access guest laundry, and a large, clean, very

clean laundry in the main lobby being folded

it was somewhat outdated, but it was clean, room was in good shape, pool area and exercise room was nice

pool was basic but kids enjoyed it

clean,quiet,shuttle

one of our beds had dirty laundry in it

we ordered room service the first night and the food was excellent

breakfast started after our shuttle depart time in the past i thought they offered a togo option

the pool and spa were great, my children loved it

slow clean room service especially on week-end. errors-minor--not replacing glassses

no laundry facilities. i had to join the ihg rewards program in order to get late check out.

going on in main lobby, no on-site laundry

24 hour shuttle, in house restaurant, comfort

gym and sauna

close to the train. the gym and pool are great.

the pool and fitness center were closed due to covid.

an issue with the hotel, but there was a kids soccer conference and parents allowed kids to run everywhere wet

hot water, bathroom really small can hardly turn around, room service food overpriced and served on plastic

not very spacious but the pool area was ok and safe for kids there are 2 hot tubs that s nice because there

an issue with the hotel, but there was a kids soccer conference and parents allowed kids to run everywhere wet

that they only had one laundry location

was filthy - it looked like someone had wiped dirt on it or that it had been bloodied and the laundry department

laundry was unavailable and i had to find a laundromat before leaving town after check out

food or drink in the pool area

probably a lost pet or came in on a shipment

there were vending machines and ice throughout the hotel, as well as laundry on one of the floors (detergent

i rested well as well as did my laundry

this is a nice location, breakfast included, laundry room has only 1 washer 1 dryer 2

there were luggage carts and a guest laundry

loved that there was a laundry room available.

they offer free use of their laundry area which was a huge help for our family

location, kitchen in the apartment, nice and helpful staff, laundry room

work out room is attached to the laundry facility which made it

free laundry

laundry, breakfast and some evening meals

hotel is conveniently located and has great amenities (pool, hot tub, fitness room, guest laundry, elevators,

the pool wasn't huge but my kids enjoyed it

the wifi password i was given didn't connect well, but i called the number of the help desk on the wifi

breakfast was always fresh,and kids love the fresh cookies and hot beverages offered in the lobby

kids were excited for the pool but the chlorine was too strong

no restaurant no bar no cookies and i had to go back downstairs and ask for a laundry bag and a bag for the

great indoor pool and room shower. good location and free parking.

was accused of not paying a pet deposit for my dog when i did

however, the staff that is there, from the front desk to the restaurant to the bar is exceptional

room service to clean up broken glass didn't come up after 3 trys we did ourselves at the end.

was not happy the bar closed at 12 and not 2am

was being renovated so didn't get to use, the gym next door was covered in dust from the work

my wife and i truly enjoyed the bar for one drink after attending the chanhassen dinner theater

the restaurant that was in hotel didn't offer a kids menu

pool and rooms nice

a free breakfast would have been nice!

no breakfast included

it allows pets and it was clean.

staff was great from front desk to room service to bartenders and food servers

the friendly helpful staff. pool and gym area. the room was a nice size.

not to mention there were no extra trash/laundry bags which led to an overfilled trash bin in the corner of

room size and cleanliness, breakfast and dinner were very good

i wish the shuttle driver could drop off on the outside.

kids toys were in shower

bring your tooth brush or you might get a kids!

i reserved the hotel - it says free wifi

very small pool, breakfast started later than expected, 7 am, having to pay additional for parking

very friendly staff, rooms were very clean, and they had exceptional breakfast.

maybe have breakfast opened til noon ud83dude03

pool was very small- limit of 8 people. and the deck was slippery due to the type of tile.

staff pool laundry

the facilities are small, but everything's there - gym, laundry, pool, nice big rooms

nice kitchenette, big rooms, nice and clean.

the facilities are small, but everything's there - gym, laundry, pool, nice big rooms

airport shuttle we were told would be available the morning of checkout was not available because staff

-laundry needs to be upgraded to card use, eliminate the inconvenience of obtaining coins to operate

we even used the guest laundry room

location, simple/clean/comfortable, amenities allowed for laundry (though needs to be upgraded to card payment

kids loved the pool

needed a one night stay at the end of a roadtrip, great space in room and pool was great for the kids

the food was healthy and excellent. bed was cozy. loved the pool and laundry

no pool ... had my grandkids with me

pool was generous and clean - nothing special

pool had a funny smell - perfumy - that was offputting, like maybe trying to mask a mold smell

staff was excellent, shuttle transport was great!

very clean interior including the laundry room, which i used due to a long stay for business.

hotel was clean and the staff were friendly and helpful and the breakfast was good and they had a laundry room

and helpful and the breakfast was good and they had a laundry room on site and the swimming pool was clean this

small pool, no hot tub.

the room was nice breakfast goodb

breakfast was hot breakfast with lots of options (not the packed to-go protein bar, a fruit, and

(receptionist lacie , breakfast attendant)

wifi was down the whole time. bed was hard and squeaky.

friendly staff, pretty good breakfast selection, lots of parking.

you had to make sure you had breakfast early, as even the drinks were locked up by 930

front desk so friendly and helpful. driver of airport shuttle was also excellent

no wifi. had to call third party to access wifi.

breakfast was great, pool area was nice, and the staff were friendly

shuttle service and friendly drivers

the shuttle driver was awesome

no breakfast - covid!

nice room and outdoor pool was a fun change.

great location. very clean and staff were friendly. we enjoyed the free shuttle service as well.

was clean and big, however it was dated and was in need of upgrades to the the kitchen area and bathroom

no pool available

hard to log on to free wifi but front desk got me a tech support who resolved this.

20 minutes in the pool, my kids were complaining about the chemicals

location was good, hot breakfast was good many options available.

i was unfamiliar with how to get to the shuttle pickup area at msp and the staff worked together to ensure i

we also enjoyed the pool and exercise room

of the bathroom and laundry room, pets are allowed in any room, no continental breakfast included

clean, modern room. great amenities of in room kitchenette and shared laundry

the room we had was next to the elevator and laundry so it was noisy all night

we asked them if there was a laundry room and for extra toilet paper

pretty good value. had breakfast until our last day then it was discontinued. laundry was free.

was a lot of noise coming from the laundry or maintenance room above

could of used the towel bar by the sink

the pool was pretty small

do not drive so it was great that the hotel has a regular airport shuttle service

the hotels website claims the pool has 24hr access but it does not.

then asking what time we were checking out and then people coming in n out all hours using laundry then getting

laundry facility small and every time i tried to make my way in there to wash/dry the machines were

staff was friendly & there's onsite laundry

nice continental breakfast items with a nice, clean sitting area

the pool and breakfast was closed due too the virus pandemic

guest laundry equipment out of service. miniature room.

and friendly place, nice and tasty breakfast every morning, swimming pool, fitness room, guest laundry and rest

no hot tub, but the pool was nice and fairly warm.

the breakfast could have been better and maybe have proper plates and cutlery.

the continental breakfast was great with lots of options

only thing found that person in the evening did not know the luges laundry only accepted cards and sent me to

laundry onsite

laundry accessibility, honestly that's about it.

workout center and laundry facilities were exactly what i was seeking in my stay

would have been better if they accept cash payments and coin laundry that was my main problem

awesome smart tv so we could login to netflix for the kids

room service was top notch

less hustle and bustle. nice bike trail. also has a nice pool and courtyard area

free parking(spent $41 for overnight parking in denver one month ago)

great pool, adults only after 10pm. very clean and nice.

there was laundry, office area and workout

kid friendly. has a laundry room.

the beds were comfortable, the fitness center had updated equipment and was also very clean

nice breakfast with nice options

kids were excited to go swimming once we got to the hotel but then we came to find out we had to

out just cus it was raining a lil out, desk chair looked like a dog chewed on it, no hot tub or laundry

laundry facility options and staff suggested we talk laundry to a neighboring hotel and use theirs

microwave in the rooms and going outside to do laundry

that they don t have a laundry machine s specially when you stay with a kids

no laundry facilities

laundry option

no pool no laundry breakfast outrageously priced

kids were disappointed

pool had no towels

the breakfast and cleanliness

room was right across from kitchen and laundry room and close to front desk

tvreception&wifi poor

in a simple words, we like this hotel, morder, new clean. breakfast is good. parking is easy.

wish the pool was a little warmer. haha

room was right across from kitchen and laundry room and close to front desk

laundry room in the main building was nice , staff were very nice

room was great for the kids and i. breakfast was awesome great selection.

the staff was friendly, kitchenette was wonderful, the beds comfortable, it was very clean and it was also pet

love the kitchen

staff at check arguing about pet fee. totally unnecessary.

of dirty laundry and garbage were still in the hallway till 6pm waiting to be picked up

no overnight room service

nice pool although chilly room. great breakfast. comfy beds

very helpful, breakfast was good. pool open until 11pm, it was amazing!

rooms was big, loved the pool and hot tub

rooms were nice and the breakfast was great.

clean spacious room, bathroom and having a kitchenette. great breakfast.

wonderful breakfast. privacy. large rooms. great staff.

the size of the room and full kitchen for the price

clean spacious room, bathroom and having a kitchenette. great breakfast.

breakfast options were a little slim.

parking was a little tight at the end of the night but i was able to find one of very few left

they had a very good continental breakfast. everything very clean.

breakfast was good rest of the staff and met was good

the pool was alittle bigger

only one waitress who was also bar tending

i liked that they had early check in

we enjoyed the pool and the spa.

run up and down the hallways screaming their heads off, paid for breakfast just to be told the kitchen was closed

pool area was nice

no guidance of laundry service.

the pool was open but laundry and breakfast and everything else wasn't.

elephants upstairs & plows scraping the parking lot at 3 am = not much sleep

the staff in the kitchen working the breakfast area were extremely friendly!!!

nice pool and hot tub

the hotel was equipped with a guest laundry

i liked free shuttle to airport. breakfast in the morning.

hotel location and shuttle service were convenient

budget price for the family of 5, good location, gym, pool

the pool was a great temp, and they had 2 hot tubs!

wasn t that good -small room -need trash bags for larger items -no bag for laundry-more pillows and additional

very clean room, elevator and lobby free parking

no free wifi

at the pool if you need to use the restroom in the pool area make sure to take your key card with you

also, there was a suspicious van in the parking lot and a guy peeing in the bushes behind it

no free water, light by bed gets bright before you turn it off, no stationery, no unscented laundry

the staff was great the rooms food and pool was also great the beds are comfy

was just awesome , they even had a pool table in the lobby and i love to play pool

clean, friendly environment pool and gym are well kept

me meal vouchers upon arrival, very slow wi-fi, no access to streaming services, didn t have room service like

i could see the parking lot with all my blinds close

the pool area and hot tub was nice to have to relax at the end of the day

convenient parking, nice pool & whirlpool, good breakfast offerings

the staff was very friendly, and amazing with my kids!

i enjoyed the daily change of breakfast selections

do not have laundry machines on site, nor are there any in the immediate neighborhood

room service was prompt and had great drink selections

was very cold, kids did not mind but too cold for husband and myself

gym

location. staff. 24 hour room service.