we also enjoyed the pool and exercise room

me and my kids were really hoping for a nice hot breakfast

the continental breakfast was hot and tasty

of covid-19 the hotel weren't able to serve a hot breakfast or nice breakfast

easy access, clean and quiet kids loved the pool

great location. very clean and staff were friendly. we enjoyed the free shuttle service as well.

nice room and outdoor pool was a fun change.

breakfast is served at 6:30 am although the food did not come out until 6:45 am

breakfast

staff, breakfast, early check-in, shuttle, welcome bag, comfortable bed with good pillows.

the breakfast was good and had lots of variety

(receptionist lacie , breakfast attendant)

bags in provided in pet waste station so it makes it hard for guests to pick up after their dog

limited seating for breakfast.

breakfast was simple but adequate. staff very friendly

we even used the guest laundry room

-laundry needs to be upgraded to card use, eliminate the inconvenience of obtaining coins to operate

location, simple/clean/comfortable, amenities allowed for laundry (though needs to be upgraded to card payment

card use, eliminate the inconvenience of obtaining coins to operate laundering machines -indoor pool needs better

clean, friendly, roomy, great breakfast

very clean interior including the laundry room, which i used due to a long stay for business.

hotel was clean and the staff were friendly and helpful and the breakfast was good and they had a laundry room

more variety at breakfast

wifi was confusing to get on

and helpful and the breakfast was good and they had a laundry room on site and the swimming pool was clean this

staff pool laundry

the facilities are small, but everything's there - gym, laundry, pool, nice big rooms

the gym and the pool and breakfast

location , rooms are clean, the shuttle driver is the best nice and very helpful.

the extra $15 charge for parking. the pool was cold.

bike in gym was clunky, not a spin bike

pool was very small- limit of 8 people. and the deck was slippery due to the type of tile.

clean, friendly helpful staff, good vibe with other guest. breakfast was great.

no sausage for breakfast

the staff, comfort of bed, high ceilings in room, breakfast options, cleanliness.

was a lot of noise coming from the laundry or maintenance room above

clean rooms. appreciated the shuttle to the airport.

could of used the towel bar by the sink

was hard to get through to the front desk to book a reservation on the shuttle

i liked that the pool wasn't packed with a ton of kids! it was a nice stay

staff was friendly & there's onsite laundry

then asking what time we were checking out and then people coming in n out all hours using laundry then getting

laundry facility small and every time i tried to make my way in there to wash/dry the machines were

my battery was stolen out of my car in the parking lot

huge room, swimming pool, breakfast, tv, wifi

pretty good value. had breakfast until our last day then it was discontinued. laundry was free.

of the bathroom and laundry room, pets are allowed in any room, no continental breakfast included

we asked them if there was a laundry room and for extra toilet paper

the room we had was next to the elevator and laundry so it was noisy all night

clean, modern room. great amenities of in room kitchenette and shared laundry

guest laundry equipment out of service. miniature room.

and friendly place, nice and tasty breakfast every morning, swimming pool, fitness room, guest laundry and rest

i just liked the location of the hotel, the ease of getting there and the pool and commons area was very relaxing

wifi wasn t free

breakfast and clean

no laundry facilities. i had to join the ihg rewards program in order to get late check out.

going on in main lobby, no on-site laundry

breakfast at a premium when most

no free breakfast.

i was looking for a breakfast...also was under construction

the food was healthy and excellent. bed was cozy. loved the pool and laundry

nice decor in the lobby and bar area

easy shuttle service to airport nice and quiet at night and the rooms are dark at

has a shuttle available as well

i only received room service on alternate days

the indoor pool was cold.

airport shuttle made it easy to get there on time

is open to the bar area

we like the pool, the rooms are spacious

there were so many kids in the pool we couldn't

breakfast, nice accommodating staff, loved free shuttle to airport, comfy bed, prompt pick up of

breakfast was very nice

unfortunately i did not get to sample the breakfast, but the early morning coffee was perfect

location was perfect with the shuttle to the airport for my early morning flight

the tvs lip sync was way off, assuming this was due to the wifi not working well

good laundry facility

free laundry services

easy check-in responsive staff laundry facilities

i didn t have the continental breakfast or use the pool, gym, laundry, but all nice to have access to

the organization of breakfast could of been better.

shuttle service to the mall of america, clean and modern decor, prompt room service, free parking

too many screaming kids kids don't usually bother me

pool was very small; so do not come for the pool

would be nice if the indoor pool was bigger.

i think the bar side needs improvement

laundry, the layout of the room, the pool, the rec area where kids could play while waiting for us,

we loved that the laundry was free and there were plenty of machines

there was free self-serve laundry which was an amazing perk

friendly staff great amenities - nice workout facility and access to laundry

had a workout room, pool, and laundry if needed

one of our beds had dirty laundry in it

excellent food in the restaurant and room service

gym

love the bar and food at woolleys on the property

all they did was give us free parking and late check out

the laundry facilities are too small for the number of guests. breakfast needed more variety.

machine was located on only one floor, inside the laundry room

i used the fitness room and it could have been cleaner and the laundry room was also only kind of clean

very clean. staff were very nice. good shuttle service when needed.

food, small gym , pool and a restaurant connected to building, drinks are available, small choice of food and

it's worth noting (as i had an issue) that there are two guest laundry rooms but only one is signposted, the

could use additional laundry fro guests. one washer and dryer for all.

coin op laundry didn't work, so the maintenance staff offered to do my clothes for me

staff was very nice....front desk to the laundry guy and others. all very pleasant.

the wifi was terrible. bed wasn't exactly comfortable.

the hotel was equipped with a guest laundry

rooms were clean, staff friendly, parking great, and breakfast had a good selection

breakfast. coffee. wifi and refrigerator and microwave

great location and awesome breakfast

breakfast was great staff was very helpful.

friendly staff, free tea and coffee in reception, clean, laundry available

the gym was exceptionally clean

the only thing that could ve been better was the pool water was freezing but my kids still loved it and i

is perfect for our 5 days of stay with our little kids

stayed one night with our 2 young kids and dog

i wish they had laundry machines in addition to send out services

the mall attached. !convenience the lobby ! the room service !

wifi in rooms

wifi bounced up and down, kicking me off an important business meeting

room service is great even the cleaning staff are super polite

had to walk across street for laundry and pay for breakfasts

the gym and accommodations were great!

frosted glass barn door so it never really closes but could definitely hurt if you got your/your kids fingers

breakfast bar was rather lacking and disappointing we were not planning on eating breakfast at the hotel

95 for wifi which we didn't request

they had no shampoo, no laundry bag, no tissues in the room

the facility did not have quarters available for the laundry machines.

items in the room, like: ironing board, luggage holder, laundry bag, bathroom light glass

laundry detergent was too strong smelling

(possibly dry laundry soap flakes

only thing which clicked was there wasn't a laundry in the building

and easy access to the moa and light rail but we were in room 210 which seems to be above the laundry room and

no laundry facilties at the hotel

to ask for room coffee from, no one answered bell, no one in office or hallways, walked back to laundry (door

guest laundry, no vending machines and breakfast could be a little better (no oatmeal/cereal option, only

guest laundry was very convenient so i could wash my daughters basketball uniform every day and go home

laundry sounds and very noisy upstairs combined with plane noises left me not sleeping super well

location, walking distance to mall of america, friendly staff very good breakfast, laundry room at first

the bathroom is big with a huge closet that has an extra pillow, a laundry basket( to be able to carry dirty

i think the kids were hoping there would be a hot tub in the pool area but were also fine swimming in the pool

no laundry bags for wet suites

should have been advertised as under construction there should be a way to purchase coins for the laundry and

my kids enjoyed the pool and the muffins for breakfast

the pool area was great for my family of 4 that has a 4 year old and a 15 year old

breakfast bar did not have any hot items, only grab and go

the laundry facilities were very old and outdated, and the bottom dryer was broken

not like that we were right next to the laundry room and were woken up each morning by staff doing laundry

friendly clerks, awesome breakfast and the hotel was very clean and with wifi free!

should have pre-breakfast items for quick out for early check-out

wish bar & restaurant were open but i understand they were closed due to covid.

told me come get themself, if you want them housekeeping left the halls full of dirty laundry and trash

friendly service staff; self-laundry was great and not expensive; hotel directly at the mall of

then later she was kind enough to give us extra laundry

the facilities were complete -- parking, pool, laundry -- and the room was spacious and comfortable

laundry and reception have been great

we had kids that needed a nap with the long day running around the moa and nickelodean universe

no little shop, mini bar in room, or vending

asked at check in telephone service never turned on so no way to communicate with front desk, bar etc

to call room service did not work

fantastic room service

lobby smelled great, rest of hotel not so good. laundry facilities could use an update.

the pool area was perfect for our two kids

good location with free parking.

in bar but where isn t it$$$ also if you would make it cheaper for parking there on a parking and

air re-intake vent in the side ceiling of the swimming pool room was so dirty that there was dust and dirt stuck

wish the pool opened at 9:00am.

kids entertainment, make it ng sure masks were on everyone and

in the pool restaurant

room service

no hot tub or spa as advertised

my daughter had to move bags of laundry and trash out of the way in order to get through

and, the laundry uses way too much bleach on the bedding

food pantry, restaurant, pool, gym, laundry, large room

nice location and comfortable. gym was very good.

no free wifi available.

not to mention there were no extra trash/laundry bags which led to an overfilled trash bin in the corner of

my family with 2 kids stood their very anxious and concerned over the mix up

room service staff did not knock before entering the hotel room around 8:45am, which was unexpected

excellent hotel near the airport. equipped gym , shuttle to the terminal nice coffee shop

the spa shower was my absolute favorite!

kids had to sleep on the floor one night

lots of kids running around

no kids menu, which was disappointing

like a resort as you have multiple restaurants to choose from, beautiful grounds, a glorious spa and fabulous

limited hours for onsite restaurants during our stay and no room service

and a laundry room

they had a shuttle to shopping but we didn't use

free breakfast, free shuttle to mall of america and airport. kitchen in rooms.

i could even imagine not liking, breakfast was fabulous, price was perfect and the hot tub was

with kids, this is so incredibly helpful

called down to learn that we were above the laundry

breakfast omelette freshly made, very good.

only thing i had an issue was the shuttle was supposed to run at the bottom of the hour but sometimes it wouldn

needs a hot tub in the pool area. nice to sit in a hot tub after a long day.

i feel like for an all you can eat buffet, kids should have a lower price

only need a laundry room to be absolutely p

hold for a long time, bed sunk in the middle, ac loud off/on, shower head not working properly, laundry room

i liked all the services. having laundry there was a huge help. fresh coffee all the time.

had trouble finding laundry room and there was not change machine there

no way to do laundry.

chose this hotel because of laundry facilities- and no laundry

no pots & pans. horrible wifi. .. no dish soap to wash utensils. .

the room was never cleaned, the wall plugs didn t work, and we were denied the advertised airport shuttle,

room service the 4 nights i stayed, room looked over the pool, was noisy and lights stayed on day

my kids loved the breakfast and pool

laundry room was pretty small and no chairs to sit on in there but, was still glad we were able to

also, there are only 2 washers and dryers for the guests, which can make doing laundry difficult

working laundry machines and not having to clean my own room .

only thing found that person in the evening did not know the luges laundry only accepted cards and sent me to

workout center and laundry facilities were exactly what i was seeking in my stay

downfall was there wasn t change available for vending machines and to do laundry

the dishes were not clean in the dishwasher there was caked-on food on the pots and pans laundry prices are

pool hours were very appreciated and having laundry service

we had a spa tub room, it was great, very large room

of the male staff members was extremely rude when requesting room service to deliver the towels

it was also good to have access to the laundry

i liked the workout room and the laundry room

similarly access to the laundry after 10pm would have been helpful as sharing with busy families there was

also the pool area was closed due to temperature issues

i did feel the fitness room could have used a little more updating/attention.

wasn t that good -small room -need trash bags for larger items -no bag for laundry-more pillows and additional

couldn't use the pool because of soo many kids

couldn t stay connected to wifi

our comforter smelled like pet urine and the host didn t believe me when we told here

1 waitress, 1 busboy and 1 bartender to deal with about 20 tables plus bar patrons

s in a prime location, clean, very well lit parking, it feels safe and the room rates are always affordable

breakfast place next door, plenty parking, nice staff and clean room

no hot tub, pool was very cold my kids didn t enjoy that part

wish there was more parking spots at the front of the hotel and that hot breakfast options varied instead of

the kids had fun swimming and it was close to all the places we were going

the driveway into the parking lot had large holes.

great breakfast

more bfast options bigger pool area and more towels something more for the kids to do

breakfast

i teach fitness trainings throughout the us and will recommend your hotel to trainers in the u

pool was up and running for my kids they loved it and they had good breakfast for the kids to

there were kids running around above us after 10:30 pm

it's pet friendly

parking lot

pool was up and running for my kids they loved it and they had good breakfast for the kids to

room was dirty, smelled bad and a hotel staff walked in (the other hotel) so for the safety of my kids i did

great staff, upgraded room. large facility, nice gym. good breakfast.

great morning breakfast for the family.

room layout for traveling with kids

not like the lady working the bar the second night we were there she was very rude

the washer for laundry was out of order

their shuttle

the breakfast was great alot of options to eat and they stayed open until 10am

wifi was awful

the spa pool was down the entire 4 days of my stay.

the food at the bar was excellent. the bartender was outstanding and was an excellent host.

free parking

kids had about 3 options that came w little bit weird tator tots

small hot tub and pool

location. property in close proximity to the places we went. pet friendly.

had guest laundry and a hot breakfast which was really good

they also have a swimming pool, laundry facility and more

laundry, price, breakfast, room size.

i had 3 kids who made mess and certain things or mess i wouldn't expect for staff to do as we were staying

the free shuttle to the mall was a great plus

lovely hotel connected to the galleria great parking

quiet rooms, convenient parking, wide corridors with window, staff always helpful and cheerful about it

room service was just ok-food was cold by the time it arrived to our room

we also liked the covered parking so we did not have to deal with snow

the bar was well stocked with high-end liquor

they also had a very nice laundry facility

i enjoyed using the fitness center and even used the laundry room in the hotel

amenities rather bare--no hangers, no laundry bags, no extra pillows, kitchen had no extra paper c ups, no pot

laundry room was clean but you need to bring own soap

unfortunately our room was under the laundry room and our room vibrated on every spin cycle

incredibly happy and helpful staff all hours of the day, easy to access guest laundry, and a large, clean, very

clean laundry in the main lobby being folded

we requested late check out and a cleaning lady still came by, that was issue for us because we understand

nice location to our kids.

the bathroom in the pool area could be attended to a few more times throughout the day too as it was always

our floor had laundry available, and the clean laundry smell permeated the entire hallway

there were vending machines and ice throughout the hotel, as well as laundry on one of the floors (detergent

there were luggage carts and a guest laundry

loved that there was a laundry room available.

the guezt laundry took way more then the $2 it said it would cost.

laundry, breakfast and some evening meals

i also appreciated the free laundry machines and workout space

love the location close to normandale lake and having the free laundry facilities was really great

work out room is attached to the laundry facility which made it

loved the pool, hot tub and free laundry service

that they only had one laundry location

laundry was unavailable and i had to find a laundromat before leaving town after check out

was filthy - it looked like someone had wiped dirt on it or that it had been bloodied and the laundry department

we appreciated having the tesla charger in the shared parking lot with the hotel next door

the wifi would not stay connected

hotel is conveniently located and has great amenities (pool, hot tub, fitness room, guest laundry, elevators,

kids loved the swimming pool and hot tub. very clean and quiet.

pool and hot tub in working order. hotel upkeep is good

the restaurants food choices and the fact the bar closed at 10 should be open way longer

pool and hot tub clean

kids birthday party was going on in pool area and it was loud

is absolutely perfect, great upscale restaurant, as well as sports bar available within walking distance

very nice place. convinient food and bar area. nice gym and pool

this is the first time we utilized the pool and hot tub and it was very nice

the rooms, clean, quiet, great staff, nice bar and lounge

no restaurant no bar no cookies and i had to go back downstairs and ask for a laundry bag and a bag for the

hours gym and pool

group included adults, kids, and a dog, and all were pleased with the hotel

from room service/bar and the service all around was great

i wish the bar stayed open later, but there is food places near by

we felt that since we had a pet, we received a lower quality room

pool area was very cold! pool said heated pool was not

hotel is a cowboy style hotel the rooms are clean and nice the swimming pool is where we spent most of our time

missing several items, had to be switched to a new room, was never provided with where to find wifi password,

we miss the bar and restaurant enough to consider staying else where next time we are in town.

nothing for kids to eat

great front desk staff ... the lobby bar was awesome.

never answered the phone, no information given about any amenities, breakfast hours, gym use, etc and staff was

loved that we could bring our family pet along for our mini vacation and there was no extra charge

didn t like the fact that the parking spaces are really tight together i was nervous i was going to get door

breakfast options were great, free laundry facilities, clean and very friendly staff!

lack of machines in gym..

the shuttle was extremely convenient

pool,spa, gym

breakfast was good the pool was great everyone was nice

wish our bathroom had a tub. also was hoping for a hot tub in the pool area.

the pool and fitness area was very clean and nice

breakfast was good too

hotel very clean has a great breakfast in the morning

, friendly staff , great breakfast

guest laundry and pool was small

no guest laundry. had to drive miles to a laundromat.

room service never picked up my breakfast order so didn t get to eat before i had to leave

didn't have safe in toom. gym was small.

the pool area was a big bonus

only for parking was hard when it was just us and the kids to get everything out of the car but the staff was

wifi is advertised as free, but is only free to members of marriot's club; joining the club is free

brand new facility with a full bar and small restaurant

staff were very friendly, from the front desk, the staff cleaning around the hotel, maintenance, bar staff,

pool is alittle to open to non swimmer eyes as it has full length windows facing main entrance,