laundry hanging from balconies

not sure if they don't do laundry or what

waiting for towels until the next day because laundry was not done

wasn't able to get extra blanket overnight. staff didn't have access to laundry.

the laundry room was very dirty

there was a child out in the hallways at 3 am and there were kids in the next room screaming and crying all

everything was really great, clean, staff was friendly and breakfast was good.

the yogurt was just the trix, full of sugar kind, which is fine for kids but i'd prefer something more healthy

the bed was comfortable. free wifi, free parking

bed was comfy and breakfast was good.

breakfast was excellent

location, staff, cleanliness, pool.

and management are awesome i love this hotel my kids do as well waterslide is awesome for the kids hotel has a

close to the casino where our concert was that we attended.

breakfast was not 5 star but was clean and delicious for the kids and adults

asked for the quietest room and got one that backed up to the guest laundry and ice machine

had to leave early 5am and loved the to go breakfast bags! great idea!

a warm swimming pool

nice gym and pool

great location near my planned visit, out of city.. parking was good with handicap availability

they have a ice machine, vending machine and laundry service on every floor which was a nice surprise

we enjoyed the pool & hot tub as well

parking was not available

comfortable, clean, and parking ease so i could plug my diesel truck in.

lager room space and everything is in the room.. nice environment good parking space.

laundry is more experience than that at best western

pool

great breakfast because they offered gluten-free muffins and bagels.

that's just me, the kids loved it though

pool as well for kids

musty smelling hallway leading up to room from back parking

person walking around in parking lot when we got there, late that night and in the morning when we left

we are not smokers and asked for non smoking room, yet smoke was in the entrance and the hall and even up the

there was a strong smell of smoking through out the building

in lot in winter storm supposedly there was valet but i only saw two kids talking never offers to valet

that the pool and jacuzzi was not open .

had an amazing time but the room was smoky smell and they had kids in the hot tub that says 14+

temperature was taken and hand sanitizer was through out the casino

the casino was a fun time

only one ice machine. hotel looks dated, no laundry soap.

said 'we put two of everything in your king bed room' as if they are really worried about the laundry bill

sounded like laundry spin cycle

fitness room needs updating. .same equipment for 10+ years.a

too many kids from a hockey tournament in pool so couldn't use it.

laundry room in the main building was nice , staff were very nice

only had limited fruit and breakfast.

staff at check arguing about pet fee. totally unnecessary.

breakfast was great. lots of choices, and also gluten free options for my husband.

was friendly, kitchenette was wonderful, the beds comfortable, it was very clean and it was also pet friendly

of dirty laundry and garbage were still in the hallway till 6pm waiting to be picked up

very helpful, breakfast was good. pool open until 11pm, it was amazing!

location, good breakfast, kids loved the pool

breakfast is ok just never any turkey sausage

location, good breakfast, kids loved the pool

breakfast options were a little slim.

hotel, clean, new facilities with breakfast included

clean, friendly staff, great breakfast

nice b fast. good pool. nice room.

maybe have some cheese with the eggs for breakfast

no pool no laundry breakfast outrageously priced

laundry option

i appreciated having drawers so i could put my clothes away as well as free wifi and parking

the breakfast was convenient

poor breakfast selections. much more could have been done even with the covid problems

no laundry facilities

microwave in the rooms and going outside to do laundry

laundry facility options and staff suggested we talk laundry to a neighboring hotel and use theirs

out just cus it was raining a lil out, desk chair looked like a dog chewed on it, no hot tub or laundry

that they don t have a laundry machine s specially when you stay with a kids

kid friendly. has a laundry room.

there was laundry, office area and workout

we loved the pool and the pillows were also amazing

enjoyed the hot tub & pool breakfast relaxed no pressure from staff to move along

too many kids in pool for a small pool and hot tub;(

rooms were nice and the breakfast was great.

the rooms were spacious and the breakfast was really good too.

the pool and the room

parking was tricky because we were towing a 12 trailer behind our truck and the options were to

got upgraded for free, lots of room. close to mall, theater, and vet where our pet was.

room was right across from kitchen and laundry room and close to front desk

had a hard time finding a parking spot since we checked in around midnight and my husband was not a fan of the

no pool!

the bathroom door was a lil janky and would love a kitchenette

very small pool room

the staff was most excellent and they helped me out a lot with cleanliness and laundry among other things

nice room with comfortable beds. swimming pool was warm. very clean. good breakfast.

parking lot on sides of building feels unsafe

easy parking and free breakfast was a hit with the family

location was located as close to a surgery center in chaska that we could find it was quiet & parking was

of free parking the facilities in the hotel are good with a small well equipped gym, pool and laundry facility

it was also really nice to have a pool, hot tub, workout room, and laundry room

breakfast is great and having the laundry was really helpful

kitchen area

plenty of free parking the facilities in the hotel are good with a small well equipped gym, pool and laundry

flooring around the pool is extremely slippery when it is wet

pool gave 2 of my 3 kids a rash possibly over chlorinated

' then the rest of the weekend is rest and relaxation and the in house bar and restaurant is a nice convenience

we booked here because it had a bar and restaurant

i liked that they had early check in

pool was big, the kids loved it

was no one’s fault, but the first night of our stay there were games for the kids and after that, they were

also, the restaurant and bar onsite

pool and rooms nice

very nice place. convinient food and bar area. nice gym and pool

the pool was open but laundry and breakfast and everything else wasn't.

no guidance of laundry service.

treadmill in the fitness room is out of order

i liked that they included breakfast and free parking

nice location. breakfast options were very tasty.

work out room is attached to the laundry facility which made it

i also appreciated the free laundry machines and workout space

location, kitchen in the apartment, nice and helpful staff, laundry room

they offer free use of their laundry area which was a huge help for our family

laundry, breakfast and some evening meals

there were luggage carts and a guest laundry

our floor had laundry available, and the clean laundry smell permeated the entire hallway

pay quarters on the laundry machines; various ice machines didn't work; cost of snacks was extremely high

the laundry facilities weren't adequate for the size of the hotel.

which means sometimes laundry gets started up to days later

while we were sitting at the bar the night we arrived, having a drink and a snack, the restaurant manager walked

huge room lovely staff super convenient the freeway beautiful breakfast in a beautiful

the location was easily accessible off the highway close to many attractions plenty of parking

it?s very clean and updated. the location is very good. it has free parking.

location and free parking! room was amazing!

hotel is conveniently located and has great amenities (pool, hot tub, fitness room, guest laundry, elevators,

best place i have stayed so far in minnesota, from shawn (the checking person) to the girl in the bar and the

it would have been nice if there was a continental breakfast and not a restaurant.

customer service restaurant/bar pool/hot tub comfortable clean rooms and beds

the wifi password i was given didn't connect well, but i called the number of the help desk on the wifi

laundry was unavailable and i had to find a laundromat before leaving town after check out

that they only had one laundry location

was filthy - it looked like someone had wiped dirt on it or that it had been bloodied and the laundry department

food or drink in the pool area

small pool

no restaurant no bar no cookies and i had to go back downstairs and ask for a laundry bag and a bag for the

the location. the proficient staff. parking roomsize.

great indoor pool and room shower. good location and free parking.

my kids were complaining of the cold

kids running everywhere, shower pressure so high there would be water all over floor

the best pool ever. the outdoor landscape. the fire table

room service is only open until 11pm

would have preferred for hot tub to be outside, there were lots of loud kids in the pool area which prevented

best room service breakfast i've ever had

there was plenty of parking for us who travelled from out of state

clean laundry in the main lobby being folded

incredibly happy and helpful staff all hours of the day, easy to access guest laundry, and a large, clean, very

quiet - it is a business hotel and i never saw or heard any kids

the price was excellent. clean and convenient. did a park and fly. very nice shuttle service.

airport shuttle driver left without us

they also have a swimming pool, laundry facility and more

laundry, price, breakfast, room size.

had guest laundry and a hot breakfast which was really good

we couldn't bring the other kids so without that early checkin, i would have been sitting in the car with 2

highway noise kept little one up at night. pool area was very small.

the kids enjoyed the swimming pool

location, the complimentary shuttle service, the restaurant and the customer service from everyone we dealt with

clean, and room service/housekeeping was impeccable

the pizza from room service was not very tasty. the shuttle was hard to coordinate and connect.

indoor pool water is cold. could use a little more heat.

laundry accessibility, honestly that's about it.

laundry room was pretty small and no chairs to sit on in there but, was still glad we were able to

exercise room, guest laundry room, coffee/continental breakfast ready early, friendly helpful staff

also, there are only 2 washers and dryers for the guests, which can make doing laundry difficult

workout center and laundry facilities were exactly what i was seeking in my stay

breakfast was great!! room was clean and bed was comfortable.

lots of kids running around but it was great

clean rooms, great gym and exceptional breakfast buffet!

also had a pet

the arm on one of the kitchen chairs was falling off continuously

chose this hotel because of laundry facilities- and no laundry

shuttle to the airport as promised, first room for our daughter & family had no working heat, had

everything beside no shuttle to the airport

the pool closed too early on sunday

the parking lot was a mess of human garbage

it was also good to have access to the laundry

similarly access to the laundry after 10pm would have been helpful as sharing with busy families there was

i liked the workout room and the laundry room

also the pool area was closed due to temperature issues

the room was spacious and with a sofa and mini kitchen area

there were kids running around above us after 10:30 pm

large bathroom, good quality bedding, spacious breakfast area with large selection of breakfast items, professional

hot breakfast beginning at 6 am, including weekends

was an adult party with alcohol going on in the parking lot on friday night

we had to pay for parking at check in

i teach fitness trainings throughout the us and will recommend your hotel to trainers in the u

the staff was very friendly, and amazing with my kids!

we loved the late check out time of noon, and the free hot breakfast

the pool was a little too cold

i enjoyed the daily change of breakfast selections

breakfast was free and parking made it very accessible to move all luggage in hotel

the breakfast choices ud83dude02

when we pulled up kids all over we were very tired and just wanted to sleep

pool was down for maintenance

they had good continental breakfast, indoor pool, ice machine, and washer/drier for guests to use

hard to find parking for the day, it was too busy.

one room service breakfast was very good

we also liked the covered parking so we did not have to deal with snow

clean. good location. free parking

is a fairly nice hotel but the parking was ridiculous and someone's horn was going off for one hour and no one

wasn t that good -small room -need trash bags for larger items -no bag for laundry-more pillows and additional

we liked the pool and staff were very helpful.

pool and spa were nice, breakfast sandwiches we purchased at the front desk were good

lots of parking

very clean room, elevator and lobby free parking

amenities rather bare--no hangers, no laundry bags, no extra pillows, kitchen had no extra paper c ups, no pot

they also had a very nice laundry facility

unfortunately our room was under the laundry room and our room vibrated on every spin cycle

laundry room was clean but you need to bring own soap

i enjoyed using the fitness center and even used the laundry room in the hotel

no laundry room and the wifi was terrible.

used the laundry facility and put my money into the dryer and the dryer didn t start

thw only thing lacking is a laundry room at rhis ptoperty!!

no way to do laundry.

i liked all the services. having laundry there was a huge help. fresh coffee all the time.

and a laundry room

sparkling clean, great staff and delicious fresh breakfast. way above average!!

i could even imagine not liking, breakfast was fabulous, price was perfect and the hot tub was

pool was a good temperature for the kids

with kids, this is so incredibly helpful

food pantry, restaurant, pool, gym, laundry, large room

and, the laundry uses way too much bleach on the bedding

my daughter had to move bags of laundry and trash out of the way in order to get through

didn't like the wifi; i couldn't receive any service using the hotel wifi and i couldn't pick up using my own

nice location and comfortable. gym was very good.

called down to learn that we were above the laundry

only thing i had an issue was the shuttle was supposed to run at the bottom of the hour but sometimes it wouldn

no free breakfast a

breakfast was awesome

it would have been nice to get free breakfast too pricey for breakfast

no laundry bags for wet suites

should have been advertised as under construction there should be a way to purchase coins for the laundry and

the pool area was fantastic! great set up for younger kids. the hot tub was nice and warm too.

we sat at the bar and had appetizers and a few drinks

no hot breakfast! remodel in progress.

i loved the wave pool. totem towers were also amazing. our hotel was also very comfortable.

the bar closes at 9 pm

the staff was so helpful and friendly. everyone we encountered made our kids feel special!

the pool area, the activities an the rooms

kid friendly with lots of activities for kids

our second time staying there and would do it again. the laundry service was great.

welcoming staff, free laundry services

clean, well-appointed room with kitchen and comfortable beds, good internet speed, free laundry, nice outdoor

the free laundry washer and dryer was a great bonus for travelers on a long journey

lots of space, free laundry

i wish they had laundry machines in addition to send out services

we were ok with paying the non-refundable pet deposit of $100 that was for cleaning purposes, but not after

wifi didn t work in our room and they did give us an alternate way to get wifi but our devices

the free wifi is not nearly fast enough for this day and age.

i understand we live in an advanced world of technology, but a simple paper giving room service, visiting

coin op laundry didn't work, so the maintenance staff offered to do my clothes for me

it's worth noting (as i had an issue) that there are two guest laundry rooms but only one is signposted, the

staff was very nice....front desk to the laundry guy and others. all very pleasant.

could use additional laundry fro guests. one washer and dryer for all.

location was perfect because my kids and i went to the mall of america everyday we were there

amount of room service tip not up to the guest -- they automatically add 24%

expected rooms to be not so ordinary. parking garage was not marked well .

paying xtra for wifi, only there to sleep so barely used plus xtra charge is a waste of money

great staff, resturant, front desk, easy parking.

free parking or valet

i used the fitness room and it could have been cleaner and the laundry room was also only kind of clean

the laundry facilities are too small for the number of guests. breakfast needed more variety.

machine was located on only one floor, inside the laundry room

very clean. staff were very nice. good shuttle service when needed.

to get to the pool you have to go outside.

nice staff, very clean, good breakfast even though they didn t serve bacon and close to mall of america

staff and pool

chose this for the pool to bring my grandkids

my kids said the bunk beds were uncomfortable. the restaurant was a little spendy.

pool was perfect for the kids. restaurant was attached to hotel which was convenient.

asked at check in telephone service never turned on so no way to communicate with front desk, bar etc

also, when i tried to get ice for my room, i had to go to the gym on the second floor, where i found just a

the main entrance and surrounding sitting area, bar and restaurant were welcoming and eye catching

they did require reservations for use of the gym, pool and restaurant, which gave me a sense of security

of staff, clean indoor pool, breakfast was awesome

lobby smelled great, rest of hotel not so good. laundry facilities could use an update.

the free shuttle only left the hotel every hour, so if you had to go somewhere, then you had to wait

in bar but where isn t it$$$ also if you would make it cheaper for parking there on a parking and

in the bar for 10 min and didn't get waited on, hot tub wasn't there any longer, if known that i would

pool was fun

of good options, a fun lobby with plenty of space and built in entertainment for the kids, free laundry facilities

there was free self-serve laundry which was an amazing perk

we enjoyed playing pool, jenga late nights, the swimming pool, weight room and doing our laundry

friendly staff great amenities - nice workout facility and access to laundry

i liked the free laundry. we stayed 9 days and were very comfortable.

also the fragrances in the cleaning and / or laundry products were strong, overbearing and may be unhealthy

no laundry and the breakfast was way overpriced.

dislike the pool being out in the open. very poor design. the noise of kids in the pool woke me.

location, clean, pet friendly

kids running up and down the hallway kicking a soccer ball

good laundry facility

free laundry services

i didn t have the continental breakfast or use the pool, gym, laundry, but all nice to have access to

easy check-in responsive staff laundry facilities

also a good gym

friendly staff, free tea and coffee in reception, clean, laundry available

complimentary breakfast was great as well and kids enjoyed the pool area

it was supposed to be adult swim 10-11 and it was always full of kids so you couldn't go swim in peace

pool was well heated

the saltwater pool and hot tub were amazing

had to walk across street for laundry and pay for breakfasts

frosted glass barn door so it never really closes but could definitely hurt if you got your/your kids fingers

the bar staff were also delightful when we stopped down for a late night drink

i enjoyed the gym, good cardio machines and some weights

95 for wifi which we didn't request

location, walking distance to mall of america, friendly staff very good breakfast, laundry room at first

guest laundry was very convenient so i could wash my daughters basketball uniform every day and go home

the bathroom is big with a huge closet that has an extra pillow, a laundry basket( to be able to carry dirty

laundry sounds and very noisy upstairs combined with plane noises left me not sleeping super well

beautiful room. full kitchen great breakfast,swimming and outdoor patio

the facilities were complete -- parking, pool, laundry -- and the room was spacious and comfortable

laundry and reception have been great

told me come get themself, if you want them housekeeping left the halls full of dirty laundry and trash

friendly service staff; self-laundry was great and not expensive; hotel directly at the mall of

then later she was kind enough to give us extra laundry

the only place available to guests was laundry

the laundry on the second floor was neat and clean

the facility did not have quarters available for the laundry machines.

they had no shampoo, no laundry bag, no tissues in the room

laundry detergent was too strong smelling

the laundry facilities were very old and outdated, and the bottom dryer was broken

not like that we were right next to the laundry room and were woken up each morning by staff doing laundry

were not able to shuttle either way to the airport and their breakfast couldn't be served because of the virus

lots of room for two adults with 4 kids

wifi connection in the room was very poor. i could not manage remote meetings very well.